Holiday Inn Express & Suites Wilmington West - Medical Park by IHG

Hotels
•
Holiday Inn Express
8.7 (151 reviews)
839 Medical Center Drive, Wilmington, North Carolina, 28401 , Wilmington , US
+1 910-660-4297

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Facilities

Elevator
Fitness facilities
Gift shops or newsstand
Conference space
Television in common areas
Free breakfast
Express check-out
Smoke-free property
Express check-in
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Very clean rooms and property
Friendly, helpful staff
Good and varied breakfast
Convenient location and safe parking
Comfortable beds and well-furnished rooms
Cons:
Pool reported as dirty/green and too cold
Food issues: burned meat and long waits
Occasional noise in hallways / AC noise
Housekeeping lapses (missed towels, trash)
Instances of feeling unsafe outside due to homeless individuals
Isolated billing/guest service incident

Categories

Cleanliness
8.6
Rooms and property are repeatedly described as very clean and well maintained, though multiple mentions of an unclean/green pool and occasional housekeeping lapses lower the score slightly.
Service
9.5
Numerous comments praise staff as exceptional, friendly, helpful, and going above and beyond; a single report of a rude night staff member is an outlier.
Location
8.9
Convenient location and good access to downtown noted several times; a few guests reported feeling unsafe outside due to homeless individuals near the property.
Room Quality
8.9
Rooms described as clean, well furnished, spacious, and featuring comfortable beds; some mentions of noisy AC units and first-floor rooms needing updates.
Amenities
8.2
Breakfast offerings are praised and varied, parking considered safe, but the pool is frequently criticized as dirty/cold which reduces the amenities rating.
Value for Money
8.1
Many guests were satisfied and would return, but complaints about being charged incorrectly, poor housekeeping service on some stays, and high room price for issues noted lower perceived value.
Food and Beverage
8.3
Breakfast is often highlighted as a strong point with good variety, yet several reports of burned meat, long waits for items, and staffing strain during busy periods temper the score.
Overall Experience
9.1
Overall sentiment is strongly positive with multiple guests saying they'd return or recommend the hotel; isolated service, housekeeping, and pool issues prevented a perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Experience comfort and convenience at Holiday Inn Express & Suites Wilmington West - Medical Park.

Recreation Opportunities
Unwind with our indoor pool and maintain your fitness routine in our well-equipped fitness center. Whether you want to relax or stay active, we have something for everyone.

Complimentary Breakfast & Connectivity
Start your day right with a delicious buffet breakfast served on weekdays, and stay connected with complimentary wireless internet access throughout the hotel.

Ideal for Business & Events
With a 24-hour business center and versatile conference space, our hotel is perfect for meetings and events. Plus, enjoy hassle-free self-parking and express check-in/check-out for your convenience.

Book your stay today and discover what makes us the perfect choice for your Wilmington getaway!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ILM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.7
Based on 151 reviews
Cleanliness: 8.6
Service: 9.5
Location: 8.9
Room Quality: 8.9
Amenities: 8.2
Value for Money: 8.1
Food and Beverage: 8.3
Overall Experience: 9.1
A
adria
10
Pros:

Very clean inside and outside.

2025-10-05 • via Nuitee
S
SweetWater
10
Pros:

Concert

2025-10-02 • via Nuitee
K
Kimberly Lyn • family
10
Pros:

Parking area seemed safe we had no issues. The workers there were excellent. Friendly and polite. Like to joke around and always smiling. Your pool was green and gross and ice cold . That was the only issue so we didn’t use the pool because of that. Otherwise it was an excellent stay.

2025-09-26 • via Nuitee
S
Sue
10
Pros:

The staff was exceptional.

2025-09-24 • via Nuitee
S
Sergio
10
Pros:

Staff was friendly and room was clean.

2025-09-18 • via Nuitee
E
Enoc
10
Pros:

Excellent

2025-09-15 • via Nuitee
K
Kathryn • partner
10
Pros:

Very helpful and pleasant staff. Good breakfast and staff

2025-09-15 • via Nuitee
S
Sarah
10
Pros:

The staff was very friendly and helpful as I navigated a house hunt and schedule change.

2025-09-13 • via Nuitee
K
kelvin
10
Pros:

Everything

2025-09-06 • via Nuitee
V
veronda • family
10
Pros:

Everything was great. Pool could have been cleaner but we understand because busloads of young students were staying using that area.

2025-08-18 • via Nuitee
L
LaToya
10
Great Hotel
Pros:

We enjoyed our stay and we would stay here again.

2025-08-17 • via Nuitee
S
Steven • family
10
Pros:

Staff went above and beyond to make you feel welcome. Had 2 soccer teams slamming the breakfast buffet thus morning, & they never showed any stress

2025-08-16 • via Nuitee
K
Karen • family
6
Pros:

Stafff was wonderful! Great location! Unfortunately the hotel was noisy at night with guests walking and yelling in the hallways.

2025-07-28 • via Nuitee
A
Alejandro
8
Pros:

Room is very nice and well furnished. AC cools down room very well, but it's a bit noisy. When the AC kicks in. I'm a light sleeper. Overall, this is the best Holyday Inn Express. I spend the night in.

2025-07-24 • via Nuitee
M
Minji • family
10
Pros:

This hotel was not only clean and conveniently located, the front desk staff and the breakfast staff were so kind and accommodating. They made the stay even better.

The rooms were clean and well lit.

The hotel itself was well maintained.

The breakfast was great with lots of choices. The breakfast items were different each day which made it even better.

2025-07-24 • via Nuitee
C
CHRISTEL • friends
10
Pros:

Was completely satisfied

2025-07-20 • via Nuitee
A
Amina • family
6
Pros:

Average hotel

2025-07-12 • via Nuitee
J
Jonathan
10
Pros:

Nice hotel

2025-07-12 • via Nuitee
A
Amanda
10
Pros:

The staff at your hotel is amazing! Every single person from the front desk to the cleaning staff were kind, courteous and made my stay there wonderful. The room was clean, cute and the bed was the most comfortable mattress I have slept on in years! I would absolutely recommend your hotel to others and would love to stay there again. Thank you!!!

2025-07-08 • via Nuitee
S
Seth
10
Pros:

Very clean hotel

2025-07-08 • via Nuitee