Facilities

Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Luggage storage
Sauna
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Large rooms
Clean and tidy
Cons:
Maintenance issues
Staff appeared tired

Categories

Cleanliness
8.31
Bathroom shower could be cleaner, toilet paper holder had a brown spec.
Service
9.78
Room service was perfect, laundry service was good.
Location
9.82
Standard quality for this hotel tier.
Room Quality
9.77
Very nice hotel with large rooms.
Amenities
9.8
Standard quality for this hotel tier.
Value for Money
9.76
Standard quality for this hotel tier.
Food and Beverage
9.81
Standard quality for this hotel tier.
Overall Experience
9.78
Amazing time at the property!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 23:27

Property Description

Experience the ultimate luxury at Empress Premier Hotel, where every detail is designed for your comfort and pleasure.

Unparalleled Relaxation
Pamper yourself in our world-class spa, offering indulgent massages, revitalizing facials, and a variety of body treatments. Afterward, enjoy our outdoor pool, invigorating hot tub, and serene sauna, perfect for unwinding.

Culinary Delights
Savour exquisite local and international cuisine at Lebrasserie, or take advantage of our room service for a cozy dining experience. Don’t forget to start your day with our delicious buffet breakfast, available daily.

Convenient Amenities
Stay connected with complimentary Wi-Fi throughout the hotel, and make use of our business center for work-related needs. Our inviting guest rooms feature refrigerators and deep soaking bathtubs for a relaxing stay.

Book your stay today and elevate your Chiang Mai experience at Empress Premier Hotel!

Important information:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CNX

Property Policies

  • Pets

    Pets not allowed

  • General

    Cashless transactions are available

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

  • Health & Safety

    Property does not require health documentation at check-in

Location

Guest Reviews

9.6
Based on 124 reviews
Cleanliness: 8.31
Service: 9.78
Location: 9.82
Room Quality: 9.77
Amenities: 9.8
Value for Money: 9.76
Food and Beverage: 9.81
Overall Experience: 9.78
J
Jonathan
10
Pros:

Very nice hotel with large rooms and all very clean and tidy

2025-10-06 via Nuitee
L
Leonardo
6
Pros:

The hotel was undergoing maintenance while I stayed there so it did not look its best. The staff were ok, they seemed exhausted or maybe tired of foreigners. I could not tell. Room service was perfect, laundry service was good too. Bathroom shower could be cleaner, toilet paper holder had a brown spec, 💩.

2025-10-01 via Nuitee
G
Gavin
8
Pros:

Amazing time at the property!

2025-09-23 via Nuitee
T
Tourist02985416443 Couples il
10
Perfect stay+amazing service
Pros:

Excellent hotel, very high standard. Spacious, impeccably clean, and well-maintained rooms. A great variety of services. An outstanding staff that responds to every request and is always ready to help with anything needed. No pettiness whatsoever. We enjoyed every moment, the wonderful service, and the hotel's excellent facilities.

2025-06-30 via Tripadvisor
R
Raone friends
10
Pros:

The overall experience was very good, but a few things related to the age of the hotel were a bit annoying, like the power points that were not on the same standard (some would accept my power connectors and others wouldn't). The breakfast and the gym were absolutely amazing! The area around is very good with many options for shopping, and there are some markets around with good options for shopping and eating.

2025-06-28 via Nuitee
S
stanley
10
Pros:

Great place to stay.

2025-06-28 via Nuitee
S
Sean
10
Pros:

Super nice will stay again for sure

2025-06-21 via Nuitee
S
stanley
10
Pros:

I was very Empressed. This hotel was great! I would highly recommend.

2025-06-18 via Nuitee
K
kurtmX367KL Solo travel
10
Overall Number One
Pros:

I have stayed in over 40 hotels in the past 4 years and this is my favorite. The hotel is nearly full yet this is the quietest most peaceful hotel I have ever stayed in. When I checked in I went thru the TV channels and saw that there was neither Bloomberg or CNBC to help me with my stock trading. I asked the manager Miss Boom if she could possibly add one or the other. Within 3 days she had added them both. I have asked other hotels to add channels such as CNN and nobody seemed to be able or willing to do it (Marriott) This hotel has a perfect swimming pool for those that love to swim laps. It is about 30 meters long and about 1.5 m deep. This feels more like a home than a hotel. I could live at this hotel and I just might at least part of the year. The Mgr. Miss Boom is the best. She works tirelessly to please and take care of her guests.

2025-06-05 via Tripadvisor
S
Shirley family
10
Pros:

Location:
10 minute taxi ride from airport.
No disturbance from flights at hotel.
Hotel taxi from/to airport very efficient - 300 baht each way (per journey, not per person).
No great views from hotel but think most hotels in Chiang Mai will be similar.
Hotel well located.

Getting around:
Grab (Uber equivalent) excellent and dirt cheap.

Hotel:
Staff at very helpful, efficient and friendly.
Food in Brasserie very good at breakfast - usual selection of food with Thai specialities too.
Food and cocktails in Elephant Club very good and very reasonably priced.
Pool area lovely. Very quiet. No problem getting loungers. Poolside food and drinks very good. No smoking allowed which was great!
Bedroom very spacious, spotlessly clean. Beds very firm but that wasn't a problem - slept like a baby! Loved the idea of the wardrobe having doors on both sides so it could be accessed from the bathroom as well as the bedroom - genius!!
Was given a massive bag of food and drink on arrival which was much appreciated and very handy when we needed an early breakfast on the day we had a full day excursion planned and had to leave hotel at the crack of dawn. Fridge in room well stocked.
Room serviced daily.
Spa was lovely - had a coconut salt scrub which lasted an hour and only cost 1800 baht.
Very quiet hotel, no noise disturbance at night.

2025-05-23 via Nuitee
K
Keith S
10
Pros:

We booked two rooms and both got upgraded to studio suite which was quite surprising. We also got a gift back filled with goodies, snack, 3 big bottle of water juices from the local produce

2025-05-14 via Nuitee
M
Melissa partner
10
Pros:

Great property, walkable distance to the markets

2025-04-15 via Nuitee
R
Rula family
10
Pros:

Nice property a short walk away from the night markets. Good to be a little further away from the noise and bustle but still very much walkable. Luxury on-site Spa was lovely. Great room and fantastic service. The buffet breakfast was delicious.

2025-03-23 via Nuitee
B
Beatriz
10
Empress experience
Pros:

All the staff members are very helpful and polite. They have a huge welcoming gift for us, bottled water, juice, snacks and milk. The check in was speedy and hassle-free.

2025-03-03 via Nuitee
J
Jay
10
Pros:

Beautiful room. Welcome basket had enough food for a week!! Very quiet. Only complaint is that the bed was hard/firm. Seemed like the mattress was intended to be used with a box spring, but the frame was just a platform.

2025-03-01 via Nuitee
M
Michael family
10
Pros:

Nice place to stay but a little bit too far from the old city. The staff in the buffet and at the front desk were excellent. Very friendly and helpful. Cleaning staff were very friendly also.

2025-02-22 via Nuitee
B
Bat Sheva partner
8
Pros:

overall i had a pleasant experience stuff were nice and helpful the room spacious close to action yet distant enough

2025-02-22 via Nuitee
S
Shankar family
10
Pros:

Incredible hotel. The welcome amenity was awesome. The hotel staff were very friendly and helpful.

2025-02-17 via Nuitee
T
Tirupathi partner
8
Pros:

Decent 4 star quality hotel. Don’t expect anything other good and similar hotels provide.

2025-02-07 via Nuitee
I
infaux Couples ca
8
Really good hotel - quiet and convenient
Pros:

The Empress Premier is a very nice hotel and we had a good time.
The buffets on are definitely worth going to morning or night. Moon was our server - she went above & beyond to make us feel pampered Thanks Moon!

We loved the pool however, it was extremely cold!! You could get used to the temperature but even at 4PM in full sun all day, hard to get in!

If I had any recommendations - I'd ask that the no smoking policy at the pool was enforced. People smoking at the far end, does not comply with the 'no smoking' policy (there's a sign at the pool entrance)

2025-01-30 via Tripadvisor