Holiday Inn Express and Suites Merrimack - Nashua by IHG

Hotels
•
Holiday Inn Express
7.8 (261 reviews)
4 Amherst Road , Merrimack , US
+1 603-429-3600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Great breakfast noted by multiple guests
Convenient location for shopping and travel
Helpful/friendly staff in many interactions
Comfortable beds
Good value / cost-benefit
Pool available
Cons:
Cleanliness lapses (hair in shower/food, rotten banana)
Parking limited / large vehicles occupying multiple spots
Broken ice machine reported
Dated rooms and old elevator (safety concerns for some)
AC odor in at least one room
Serious negative front-desk incident reported by guests

Categories

Cleanliness
6.5
Multiple reports of hair in the shower and food (bacon) plus a rotten banana indicate lapses in cleanliness and housekeeping consistency.
Service
8.2
Generally helpful and kind staff noted by several guests (friendly check-in, breakfast attendant), but a very serious and insensitive front-desk incident reported for guests who lost their home, producing a mixed service impression.
Location
9.3
Repeatedly praised as convenient—close to outlets and good for shopping or travel toward Boston; location is a strong asset.
Room Quality
6.8
Rooms described as dated; issues noted with an old elevator, AC emitting odor in at least one room, and shower concerns—comfortable beds but some maintenance needs.
Amenities
7.5
Good breakfast and a pool reported, but problems include a broken ice machine and limited parking (large vehicles taking multiple spots); mixed amenity experience.
Value for Money
8.7
Several mentions of good cost-benefit ('Bom custo benefício') and guests stating they would recommend or stay again, indicating strong perceived value.
Food and Beverage
7.4
Breakfast repeatedly described as excellent ('best breakfast ever', 'awesome'), but isolated food issues (undercooked bacon, hair, rotten banana) reduce the score slightly.
Overall Experience
8
Many positive stays (comfortable beds, great breakfast, convenient location) but offset by cleanliness lapses and one severe service incident; overall a generally positive but inconsistent experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location
Situated just a 5-minute drive from the Anheuser-Busch Brewery, the Holiday Inn Express and Suites Merrimack in New Hampshire offers easy access to local attractions. The Merrimack Premium Outlets are also a mere 2 miles away, perfect for shopping enthusiasts.

Comfortable Accommodations
Each guest room at our hotel is thoughtfully equipped with amenities to ensure a pleasant stay. From cable TV and a work desk to a coffee maker and hair dryer, we have everything you need for a relaxing experience.

Great Facilities
Enjoy our outdoor pool, free in-room Wi-Fi, laundry facilities, and dry cleaning services during your stay. Additionally, the availability of safety deposit boxes at the front desk adds to the convenience and security of our guests.

Book your stay at the Holiday Inn Express and Suites Merrimack for a delightful and stress-free experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Pets are allowed – dogs and cats only. A maximum of 1 pet is allowed per room, and pets must not exceed 50 lbs. A nonrefundable fee of USD 75 per stay appliesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 261 reviews
Cleanliness: 6.5
Service: 8.2
Location: 9.3
Room Quality: 6.8
Amenities: 7.5
Value for Money: 8.7
Food and Beverage: 7.4
Overall Experience: 8
C
Carleton • family_with_children • us
8
Decent stay
Pros:

Great breakfast.

Cons:

Parking is crazy but mostly because of people! Trailers, large uhauls, work crews, etc, taking up multilpe spots in an already small lot. There is alternative parking and these types of vehicles should be made to use it! Ice machine was broken and had to go up 2 floors to find one that worked

2026-10-29 • via Nuitee
R
Renee • solo_traveller • us
6
2026-10-16 • via Nuitee
K
Kathleen • couple • us
8
2026-10-16 • via Nuitee
N
NICOLLE • couple • ca
6
2026-10-15 • via Nuitee
N
Neeraja • family_with_children • in
6
2026-10-13 • via Nuitee
M
Marina • couple • br
9
Pros:

Perto do outlet. Bom custo benefício

2026-10-12 • via Nuitee
R
Ron • couple • us
8
Convenient location
Pros:

Best breakfast ever

Cons:

Hotel is dated, but still nice

2026-10-10 • via Nuitee
S
Sml • solo_traveller • us
10
2026-10-10 • via Nuitee
G
Glen • solo_traveller • us
9
Wonderful. Comfortable. Great breakfast.
Pros:

I liked it all.

Cons:

No complaints.

2026-10-08 • via Nuitee
P
Phyllis • extended_group • us
10
2026-10-08 • via Nuitee
L
Leonid • solo_traveller • us
10
2026-09-16 • via Nuitee
D
Donna • couple • us
10
Would recommend and we would stay again.
Pros:

Breakfast was awesome. Bed was comfortable. The young lady that checked us in was very helpful. The lady that helped in the breakfast area was very kind and helpful also.

Cons:

Nothing really.. Maybe the elevator because it was so old my husband refused to ride in it. We put my bags and myself in it and he met us on the ground floor.

2026-09-14 • via Nuitee
C
Christian • solo_traveller • ca
6
2026-09-03 • via Nuitee
D
Darryl • couple • us
5
It was pretty quiet there considering how crowded the facility was.
Pros:

Location was convenient, a lot of traffic.

Cons:

Our AC unit was quiet enough but emitting an odor. I don't know if the filters needed to be changed or just that Room 121 was below the parking lot grade and ther was a moisture issue there.

2026-08-31 • via Nuitee
G
Grace • couple • us
10
2026-08-31 • via Nuitee
P
Paul • family_with_children • us
7
Was a good hotel overall
Pros:

Pooll

Cons:

Food. Banana was rotten. Hair in the under cooked bacon. The shower had hair everywhere when I arrived.

2026-08-31 • via Nuitee
D
desireecJ3094NZ • Family
2
We Lost Everything in a House Fire and This Is How We Were Treated
Pros:

We are currently staying here because we just lost our home, belongings, and several of our animals in a house fire. The staff was aware of our situation.

What started as a conversation about a pet fee turned into one of the most insensitive and unprofessional interactions I have ever experienced. When my boyfriend explained that we had just lost everything in a fire, the front desk employee responded, “Did I cause the fire? Is that my problem?”

The situation escalated from there. The employee repeatedly made comments toward us, got in my boyfriend’s face, mocked him, and continued coming back out even after the manager told her to go into the office and let her handle the situation. When she eventually walked away, she blew us a kiss.

During all of this, a man who appeared to know the staff began recording us and mocking my boyfriend while we were visibly upset. Our two surviving dogs, who were trapped inside the house during the fire and have also just experienced something incredibly traumatic, began barking while multiple people were surrounding us. Their barking was then used against us during the confrontation.

We were initially told we had to leave. We have since been allowed to remain tonight while the general manager comes in tomorrow to review the security footage, which we were told does not have audio.

I completely understand hotel policies, pet fees, and rules regarding animals. That is not why I am leaving this review. A pet fee could have been discussed and resolved professionally in a matter of minutes.

What I cannot understand is treating people who have just lost their home and animals with this level of hostility and then responding to their tragedy with, “Is that my problem?”

We weren't asking for special treatment. We were asking to be spoken to like human beings.

I sincerely hope the general manager takes what happened seriously when the footage is reviewed tomorrow. No guest, regardless of their circumstances, should be spoken to or treated this way.

2026-08-28 • via Tripadvisor
S
Sierra • family_with_children • us
7
Perfect location for shopping in the area or traveling to Boston.
Pros:

I loved the location!

Cons:

All employees were wonderful except for the one at night. We got in late and I asked for an extra pillow for the pullout couch and she told me there was no more…the next morning someone else went and got me one which was very nice.

2026-08-27 • via Nuitee
K
Kohler • family_with_children • us
9
2026-08-26 • via Nuitee
M
Mukurazita • family_with_children • us
9
Overall it was a good experience. We enjoyed our stay.
Pros:

The breakfast was great.

Cons:

Our room was not cleaned on Saturday morning. This was not good. The trash bin by the study desk had no trash bag. It was there on Friday, we filled it up and left it outside on Saturday morning but when we came back Sat evening, it wasn't replaced.

2026-08-20 • via Nuitee