Anaheim Resort Suites

Oh man…. what once was, is definitely NOT now. The current experience feels like the sad, bitter side of a bad divorce — things look okay at first, but once you actually spend time here, you just wanna leave!

We stayed 6 nights at the beginning of August, I would not stay here again.

Good:
- The suites on the 8th floor are spacious. We booked two.
- Elevators are quick.
- The rooms have a refrigerator, microwave, small countertop area and a little table, which is convenient.
- There are several good restaurants in the parking lot.

BOO, the Bad- things are real bad:

If you’re planning to spend time at the pool, just book somewhere else, just don’t do it!

The pool environment was honestly one of the craziest hotel experiences I’ve ever seen! They hired “Mama Cocoa” from the Circus Circus in Vegas! This show down at the pool is an experience you should avoid and your kids should live without!!

Seriously they walk around about every 15 minutes, loudly addressing parents and kids. But not actually doing anything abt rambunctious kids. Just yelling and creating an uncomfortable environment.

At one time we witnessed Mama Cocoa yelling at an autistic girl for bouncing on her heels in the hot tub. Genuinely this was shocking! The poor mom sitting right on the side of the hot tub tried to address the situation calmly at first and the security guard lost her mind yelling at the mom. This was a terrible pool experience.

We ended up just taking Uber’s to the beach and avoiding the pool altogether after that.

The Mickey waffles are still there, but the overall food quality was so disappointing it seems like most of it is just going in the garbage.

Coffee was only available through the breakfast buffet, served in tiny cups with no sleeves- hello burned hands. Thankfully, there’s a Starbucks in the parking lot.

Rooms are cleaned every other day, and even when we asked the front desk for daily service, it wasn’t accommodated.

For a six night stay, having to repeatedly ask for basic housekeeping and fresh towels was annoying.

Guests are required to wear a plastic wristband, losing it comes with a $50 replacement fee.

Some positives but after staying six nights, the negatives outweighed them for us. We’ve stayed at the Hampton Inn, the Element & Howard Johnson close by- just try one of those places.

Pros-
1. Water park- Water slides, pool, hot tub, and other play area (basketball, ping pong, and mini golf).
2. Lots of variety at breakfast
3. Staff were generally friendly and helpful, until check-out (see below).

Cons-
1. Breakfast didn’t start until 6:30! This meant we had to eat real quick, before rushing out.
2. Location! Too far away to walk to the entrance of Disneyland. We walked to the Toy Story parking lot, which is only 10 minutes away. Unfortunately, the first shuttle is not until 7am. Makes it very difficult to do a true rope drop at Disney.
3. Check-out- Initially, my husband was told we could do a late check-out until noon for free (check out is at 11). Then, a different staff member told us it would be $80, including tax.

Ultimately, due to the location and breakfast starting so late, I would not recommend this hotel. I would suggest that a family stay in a hotel closer to Disneyland that has a breakfast that starts earlier.

there was a spider crawling up my spine

The location is very good and accessible to dine, or you just need a convenience store which is walking distance away. It will take you 20 mins or more to walk to Disneyland. I think it is better to take an Uber, which will cost you approx. $8 or more for a 2–4-minute ride. The hotel is family friendly for both small kids, teens and adults. The rooms are spacious, and I love that there are two shower areas (one with a tub and one without). They have a door to separate the two but 1 door to access both. It is very clean, and the service is great. My room was located behind the elevator/lift and a lot of foot traffic and it was quiet. My family and I occupy 2 rooms on the 9th floor and each room has a microwave and small fridge. I stayed for hours in the hot tub while the teens explored the water slide, heated pool and worked out in the gym. I did book for a bigger room but it was under renovation. The renovation is on going from the basement (garage parking), lobby and rooms, but it was not bad. The staff provided great service and was quick to respond. Also, breakfast (American style) is served from 6:30–9:30 on all days. I feel I still got my moneys worth despite the unavailability of the room I initially booked. I will definitely come back to this hotel. Oops, I enjoyed staying a lot and did not take pics.

Check in time was 4pm but when we tried to check in our room was not available. We were told 10 minutes but 30 minutes later I got back in line to have them ask and the room was available. Got to the elevator and the cards did not work, back in line again! An hour later we finally got into our room. Room is outdated stains on the floor and minimalist amenities. Pool staff were unpleasant and breakfast staff just pushed their way through. Not the Cambria we have stayed at over ten times!!

I rarely leave negative reviews, but this stay was one of the most disappointing hotel experiences I’ve had.

We stayed here for a family vacation, and the problems started as soon as we arrived. There were no bell carts available. When we asked the front desk, we were told to either wait for one or go find one ourselves. I’ve never been told to hunt down a bell cart at a hotel before.

Once we got to our room, we discovered the bathtub was missing the drain plug, so we had to call the front desk just to be able to use the tub. Something that basic should already be in the room.

We also requested extra towels, but they didn’t arrive until nearly two hours later.

We booked a room with a kitchenette, expecting it to be stocked with basic essentials. However, there were no kitchen utensils, dishes, or dish soap. When I called to ask about them, I was told to walk to the gas station and buy them myself. That response was unbelievable. We’ve stayed at Marriott’s extended-stay properties at a similar price point, and they always provide these basic items.

To make matters worse, the bathroom had a noticeable sewer odor, making the room unpleasant.

Overall, the service was poor, the room was inadequately equipped, and the staff’s responses were unhelpful throughout our stay. For the same price, I would absolutely recommend staying at a Marriott property instead. The difference in service and attention to guests is night and day.

Unfortunately, I would not stay here again or recommend this hotel to others.

SO disappointed in this hotel. We stayed here when it was the Cambria and loved everything about our stay. We decided to return here on our next trip and now I wouldn't recommend it to anyone unless they want their credit card information stolen! We have been dealing with non stop fraud issues with our two credit cards we ONLY used at this establishment. The one credit card we used for the parking deposit is a card we NEVER use for anything, but it happened to be the first card my husband pulled out in a rush. We started getting fraud charges after leaving the hotel and considering this is the only place we used it, it's obvious where they came from. We also got fraud charges on our credit card we had on file for the hotel room. Coincidence? I don't think so. We even got fraud charges DIRECTLY AFTER we changed our card info. Our bank described the process as this establishment being able to generate what is called a merchant token. So even after changing the cards, the merchant token was able to auto update the information from the new cards. It's been a week and we are still dealing with this fraud thanks to this hotel. My husband will be contacting this hotel, but in the meantime..stay away!!

Love this hotel. Staff was great and helpful. Will stay here again.

We recently stayed at Anaheim Resort & Suites for 4 nights in a King Suite, and overall we had a wonderful experience.

On our first night, we met Kristina at the café/bar. She made me one of the best Americanos I've had, and her kindness and welcoming personality immediately made us feel at home. Her customer service was exceptional.

The pool area was one of the highlights of our stay. I'm very picky about pools, and I was impressed by how clean and well-maintained everything was. The main pool was refreshing, the water slides were pleasantly warm, and the hot tub was both huge and actually hot! The security staff at the pool entrance did a great job keeping the area organized and safe. While I wasn't a fan of the rule restricting outside food—especially since our family typically brings simple snacks like fruit, yogurt, or crackers and cheese—the staff enforced the policy with kindness and professionalism.

Each morning we enjoyed the continental breakfast, which exceeded our expectations. The coffee was always hot and fresh, and the make-your-own waffles quickly became my favorite. There was also a great selection of eggs, hash browns, pork sausage, turkey patties, cereal, yogurt, fruit, and oatmeal. The staff worked hard to keep everything stocked and fresh.

One employee in particular made our mornings special: Edith. We were in town to watch our middle school marching band perform, and talking with her each morning about our trip and the students was such a highlight. She treated everyone with genuine warmth, kindness, and respect. Seeing her each day made the hotel feel more like home, and I truly looked forward to our conversations.

At checkout, we experienced some issues with hot water due to ongoing renovations. Mario at the front desk took great care of us and handled the situation professionally and compassionately.

There were a few things I didn't love—the pool food policy, occasional hot water issues, the lack of a dresser in the room, and not having plates or silverware available in the suite. However, the outstanding service from employees like Kristina, Edith, Mario, and the security and breakfast teams more than made up for those inconveniences.

Because of the people who work here, we will absolutely be back. Thank you for making our stay memorable.

We expected so much more according to reviews. Sad to say, its one of the worst resorts we've ever stayed at. The wait for a room alone was terrible. We called hours ahead to pay for an early check in since we have a son...but when we got to the hotel, rooms were not ready until actual check in time. Very unfortunate for us. Also, when we FINALLY were allowed to check in, the room smelled horrible. The carpet was super dirty. We didnt even think to walk around without socks. Also, our son brought his PS5. He was so excited to connect on downtime, but no...this resort specifically told us the hotel does not allow it. Really? A high class resort and the resort doesnt have it? Wow...we even offered to pay extra if we could get some kind of connection..but to our dismay, nothing. It really put a hankering in our vacation. Just the whole experience was awful...we thought being a nice resort, we'd have a better experience....nope...we couldn't wait to leave..being on vacation for two whole weeks, you best believe we were eager to check out the same day but the family was already tired of waiting aaalll day just for a room, we might as well stayed, which we did but couldn't wait to check out the next day. Also, the rooms really need air freshener in them of some kind. I know plenty of resorts whom use really nice air freshners so when guests walk in their room, it wont smell like sweaty gym socks. Rooms need to be inviting....overall, we would never book at Anaheim Resort Suites again....

Room was extremely small even for just two people. Had to shimmy by each other to move around. Beds are on those terrible wooden platforms that stick out past the mattress. We were constantly running our legs into them.

The bed platforms were so slick that the mattress would slide off every time you got on it. My husband had to hold the mattress in place just so I could get in the bed. Might not be a problem if you’re taller, but for short people it definitely is.

Extremely low water pressure in the shower.

Sits right next to the busy freeway. We heard traffic noise all night long.

Breakfast had a decent variety of food but not very appealing and wasn’t good tasting. Scrambled eggs tasted like only egg yolks. Oatmeal was thick and dry.

Rooms were dark and dingy. Very little light. Not very updated.

With so many other choices in the area, I’d choose something else in the future.

Staff wasn’t overly friendly or helpful.

the hotel experience started well as i was greeted by a smiley face and checked in quickly.
perfectly CHEAP hotel for families and i was with family members

However, there were problems with the room and i called the front desk 3x. first time i asked about the CRAPPY internet the quote was "there is nothing we can do, this is the only internet we have"
I am hard of hearing so i put close captions on the TV, the TV shut off every 20-30minutes and would restart on the weather channel and i had to rest the captioning and find the channel i was watching. Come to realize the TV shut down was timed with the internet shut downs. Call down to talk to manager, i was told they would call me back (come to find out manager was not even on property and did not return until yesterday) i was being lied to.
there was more connectivivty issues, called again , was lied to again.

The front desk is trained to deflect irrated guest calls from the managements attention it seems. Seen this before. The hotel definitely shows it age.
your kids will enjoy it. You will not!!!

From the get go my experience was tarnished. I had called prior to my stay and received wrong information about parking and fees associated with it. Never in all my years traveling been given wrong information about fees charged but been charged for parking at check in when every other hotel takes it out of the incidental deposit. Secondly never have I had a hotel that takes a $200 deposit for incidentals per night. Not even Vegas takes that much. Then after dinner, the parking garage was broken and we couldn’t get back in and security came over and they couldn’t even get it to work. Hotel left such a sour taste in my mouth I didn’t even get to have the “free” breakfast as I couldn’t wait to get out of there. I would never stay here again.

We recently stayed at Anaheim Resort Suites from April 19–21 (room 438), and unfortunately this experience was very disappointing. We used to love staying here back when it was Cambria Hotel & Suites Anaheim Resort Area, but this visit changed our minds.
There was a constant loud banging noise all night—almost like pipes—which made it hard to sleep. When we arrived, we were given notice that the water would be shut off from 10am–6pm. While inconvenient, we didn’t mind too much since we were at the parks all day.
However, when we returned around 10:30pm, there was still no hot water. I went to the front desk and was told it had just been turned back on and would be ready in 15 minutes. There was no apology, and the hot water wasn’t actually available until after 11:30pm. My kids had to go to bed without showering, which was frustrating after a long day. Ironically, the pool water was extremely hot.
To make things worse, at 9am on the day of checkout, someone knocked on our door asking when we were leaving—even though checkout isn’t until 11am. It felt rushed and unnecessary.
The front desk staff seemed disengaged—there were several employees standing around, talking to each other or on their phones, and not showing much empathy toward guests.
We used to really enjoy staying here, but after this experience, this will likely be our last visit.

I am currently staying at the Anaheim Suites Hotel (formerly the Cambria Hotel & Suites Anaheim Resort), and had a very concerning experience overnight.

At approximately 2:30 AM, the fire alarm sounded and required evacuation. There were no visible staff members or security present on our floor to assist or direct guests. My sister and I ended up helping guide multiple families, including children, toward the emergency exit.

When we reached the stairwell exit at the bottom, the door was being held open by a child for other guests, which was alarming in itself given the lack of supervision or staff presence during what should be a coordinated emergency response.

It also appeared that our floor was the only one that evacuated, which added to the confusion and concern about whether proper procedures were followed.

When we returned to the lobby after being outside, the front desk staff informed us it was a false alarm, but the interaction felt dismissive and unprofessional. Guests were treated as though they were an inconvenience rather than individuals who had just responded to a middle-of-the-night emergency alarm.

A false alarm can happen, but the lack of staff guidance, poor communication, and unprofessional response afterward made this a very unsettling experience. I hope management reviews their emergency procedures and staff training to ensure guest safety is taken more seriously.

I would not book this hotel through booking.com again. Worst room locations. Booked rooms 1/5 for a 3/28 stay and they separated our family by 6 floors. Very inconvenient. I tried booking direct but the hotel said I had to go through a third party. My daughter's room had foot prints in the bathroom and hairs in the shower and in the sheets.

I just wanted to inform you that when I checked in at Anaheim Resort suites, I did not get the room that I wanted and reserved. I am not happy that they did not have my reservation.

Not a happy customer. I booked this reservation in advance and I hope you can help me with a refund.

Great property — close to Disney and comfortable for families. They have a great continental breakfast.

We have just returned from a week stay at the now named Anaheim resort suites (which was previously the Cambria resort suites) and it really delivers well on the basics. Rooms were clean and spacious albeit there is some noise from the roads which ear plugs helped with. The location is brilliant, walkable to Disney, in about 20 minutes and opposite some great dinner options for the end of the day. Parking was a surprise for us at $35 per night, but seems to be pretty standard, how ever when you also throw in the resort fee at $19 a day it stacks up,

As a family that comes to Disney yearly, and sells Disney I book clients into this hotel all the time but hadn't stayed with my own family so it was time!
To start off check in with Amanda was wonderful she's friendly and check in was a breeze.
Our family room was wonderful and spacious for our large family, they sent a baby crib up immediately and the crib was not just a thin hard mattress it was comfortable and soft and our one year old slept great on it
The onlt negative of our room was the door between the toilet room and shower room. It was always sticking so half way closed you have to really pull it this resulted then in broken nails squished fingers and bent rings and a few kid tears who jammed their fingers. I'm not sure if this was just our room or a common issue with these slidding doors. Otherwise we absolutely loved having the kitchenette with a FULL SIZE FRIDGE this was amazing! I'd not recommend anyone over the age of 10 to sleep on the pull out sofa as it' sinks in the middle and you'll feel like your sleeping in a V. Our 18 year old was originally going to sleep on it but didn't. He did however enjoy the roll away bed underthe bunk bed.

Breakfast is outstanding there is so much food. Yes it gets busy but the staff do a wonderful job of refilling everything as quickly as possible and not letting things run out. They offer a large selection of food that there will be something for everyone. On two days they had half the dinning room seating area closed which made finding a seat a little challenging but the staff really did their best to clean and turn over quickly great job.

We took a day off the Disney parks to enjoy the waterslides and pool. My children loved this. One thing to note tho is the sun is not in the pool most of the day as the hotel actually blocks the sun. But the pool is heated and the kids still had a great time.
We loved the firetables to sit around for the evening movie and have a drink (there is a bar on site and you can' bring the food and drinks into the pool are - I recommend the pizza so large and great tasting and price)

The park is a short walk to the free Disney shuttle or about a 17 min walk to the park. We walked right to and from the park most days but did take the free shuttle home one evening and a lyft home another day.
All options are doable and this hotel is great location to get to the parks.
There is many food options around (I recoment the Hawaii bbq place in the same complex.)

After our week long stay here we would definitely come back.. My kids say YES YES YES to returning and I feel confident to Continue to send clients here.

Over all a great hotel for families