Holiday Inn Express Burlington by IHG

Hotels
•
Holiday Inn Express
8.6 (130 reviews)
2701 Long Pine RD, Burlington, North Carolina, 27215 , Burlington , US
+1 336-584-4447

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Pets allowed

Facilities

Elevator
Fitness facilities
Conference space
Television in common areas
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Express check-out
Meeting rooms
See all facilities

Review Highlights

Pros:
Clean rooms frequently mentioned
Friendly/helpful staff (named staff praised)
Very convenient location (next to Outback, near I-85/freeway and dining)
Comfortable beds and pillows
Good breakfast
Pool and basic in-room amenities (coffee, microwave, fridge)
Cons:
Occasional maintenance issues (leaky AC, running tub faucet, poor shower pressure)
Isolated housekeeping lapses (room not serviced during multi-day stay)
At least one severe service failure (room allocation/gave away reserved room)
Report of bugs in common area
Late-night check-in delays reported by some guests

Categories

Cleanliness
8.7
Multiple guests described rooms and property as clean and well run, though isolated reports of bugs and an instance of a room not being serviced for several days lowered the score slightly.
Service
8.2
Staff were frequently described as friendly, helpful and professional (named staff praised), but there are notable service failures (room allocation mix-up at late check-in) that reduce the rating.
Location
9
Consistently praised for convenient location (next to Outback, near I-85/freeway and dining options) which guests found very handy.
Room Quality
8.1
Beds and pillows were frequently described as comfortable, and some rooms are spacious/updated; however issues such as leaking AC units, a continuously running tub faucet, poor shower pressure and occasional maintenance lapses lowered the score.
Amenities
8.4
Breakfast and pool received positive mentions and rooms have useful items (coffee, microwave, fridge); AC/maintenance problems and TV lineup complaint slightly tempered the rating.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
8.9
Breakfast was repeatedly called good/awesome; limited on-site dining but proximity to restaurants (Outback, IHOP) is a plus.
Overall Experience
8.9
Majority of reviews describe stays as excellent/exceptional with friendly staff and comfortable rooms, though a few service and maintenance issues impacted some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Upscale Amenities
Enjoy a fitness center, outdoor pool, and complimentary Wi-Fi.

Convenient Services
Benefit from concierge services, buffet breakfast, and free parking.

Business and Event Facilities
Utilize the 24-hour business center, meeting rooms, and event space.

Indulge in comfort at Holiday Inn Express Burlington. Book now for a relaxing stay.

Important information:

  • The seasonal pool will be open from May to September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Contactless check-in is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GSO

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.6
Based on 130 reviews
Cleanliness: 8.7
Service: 8.2
Location: 9
Room Quality: 8.1
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 8.9
Overall Experience: 8.9
D
Douglas
10
Pros:

Clean, quiet great location for that area

2025-10-12 • via Nuitee
K
Karla • family
10
Pros:

Clean, comfortable, and convenient. We enjoyed our short stay while visiting family in Greensboro. Staff was friendly and helpful

2025-10-07 • via Nuitee
K
Kristyn
6
Pros:

AC in room was great. Tub faucet could not be turned off. Ran constantly. Room was never serviced (over 3 days - but in fairness we did spend several hours in the afternoon in the room). Shower water pressure was poor.

2025-09-28 • via Nuitee
A
Anthony • family_with_children
10
Pros:

It’s was excellent

2025-09-21 • via Nuitee
K
Kathleen
10
Pros:

Clean

2025-09-17 • via Nuitee
G
Garrett
10
Pros:

This hotel is very clean and well run.

2025-08-23 • via Nuitee
M
Marilyn • family
10
Pros:

Everything is EXCELLENT

2025-08-17 • via Nuitee
B
Barbara
10
Pros:

Friendly staff

2025-08-10 • via Nuitee
L
Louis • family
10
Pros:

Fox News was not on the TV line up. If the reason for this was a political statement by your company, I have spent my last night at an IHG motel.

2025-08-07 • via Nuitee
M
Michael • partner
10
Pros:

Easy access to both the freeway and dining options.

2025-08-01 • via Nuitee
E
E. Michael • family
10
Pros:

Next door to Outback, across the street from IHOP.
Breakfast was pretty good. Beds were comfortable.
Staff was professional and very helpful.

2025-07-28 • via Nuitee
K
Kareeda • family
10
Pros:

Ac units were leaking and they were prompt bout getting us a new room at 10pm. The pool was on point as well.

2025-07-25 • via Nuitee
H
Helena
8
Pros:

Great stay for family athletes meet.

2025-07-21 • via Nuitee
S
Stanley
10
Pros:

Easy check in!
Staff was friendly and accommodating.
Clean rooms

2025-07-13 • via Nuitee
D
Douglas • family
10
Pros:

Nice place

2025-07-13 • via Nuitee
M
MUHAMMAD
6
Bugs
Pros:

This place has bugs, when i arrived i noticed even reception area had some bugs moving around.
other than that i dont see any major issues.

Personally i wont come back here again.

2025-07-08 • via Nuitee
K
Krystal • partner
10
Pros:

Fast check-in and check out with friendly staff in a popular convenient location but, it was quite and relaxing

2025-07-04 • via Nuitee
S
Sallie • family_with_children
8
Pros:

The rooms were pretty clean. Definitely not spotless. Check-in took FOREVER at 11:30pm. One man in line in front of myself and my two kids then a friend of his got in line with him in front of me. They were checking in separately and both had issues checking in. Mine was straight forward and took no time at all.

2025-06-28 • via Nuitee
G
Gayle • family
8
Pros:

We have stayed here before, so location close to I 85 was good. However, when I went to check out, the desk clerk said that you would be sending my receipt instead of them printing one.

2025-06-18 • via Nuitee
D
David
10
Pros:

It was very nice hotel!

2025-06-16 • via Nuitee