The Hoxton, Amsterdam

Hotels
9.4 (950 reviews)
Herengracht 255 , Amsterdam , nl

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable lounge
Cons:
Tiny rooms
Issues with cleanliness

Categories

Cleanliness
9.24
Some mentions of cleanliness issues in the reviews, particularly regarding bathroom upkeep.
Service
10
Numerous positive comments on the staff's friendliness and helpfulness.
Location
10
Multiple reviews praised the excellent location near canals and amenities.
Room Quality
8.24
Reviews indicate rooms are small and sometimes uncomfortable.
Amenities
9.74
Guests appreciated the additional touches like soft towels and complimentary drinks.
Value for Money
8.74
Perceived as slightly overpriced given the room size and conditions.
Food and Beverage
9.24
Overall positive comments on food quality, though some issues mentioned with service.
Overall Experience
10
Overall very positive experiences cited, with willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:39

Property Description

Charming Canal House Accommodation

Unique Canal House Setting: Experience the charm of Amsterdam by staying in our 5 canal houses, offering a unique and authentic accommodation experience.

Modern Amenities: Enjoy the convenience of free WiFi, flat-screen TVs, and comfortable seating areas in some rooms. Unwind with complimentary toiletries, a kettle, and a hairdryer provided for your comfort.

Central Location: Explore the city with ease as we are located just steps away from Royal Palace Amsterdam and Anne Frank House. Plus, with Schiphol Airport a short distance away, your travels are made simple.

Book your stay at The Hoxton, Amsterdam, and immerse yourself in the beauty of this historic city.

Important information:

The same credit card used to make the booking needs to be present upon arrival. If the card and cardholder are not present, a third party payment form must be completed and returned prior to check-in. This form can be obtained from the hotel directly.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.4
Based on 950 reviews
Cleanliness: 9.24
Service: 10
Location: 10
Room Quality: 8.24
Amenities: 9.74
Value for Money: 8.74
Food and Beverage: 9.24
Overall Experience: 10
4
498jesseb • NONE
2
total rip off
Pros:

totally ripped off. would not recommend. tons of hidden charges. The booking rate was one thing, then when applying for discounts, paid more fees, then even more hidden fees at check out. Hundreds of extra euros hidden.

2026-02-13 • via Tripadvisor
K
Karen • family_with_children • gb
9
Great location and plenty of space in communal areas
Pros:

Super friendly staff, great location. The room was lovely but quite small and we had to walk quite a long way through corridors to reach it! Nice bathroom and comfortable bed.

Cons:

Bar service was rather slow although staff were friendly.

2026-02-13 • via Nuitee
G
Glenn • couple • gb
7
Great Location
Pros:

The location is great. The main sites are walkable and there is easy access to the tram system. There are also plenty of places to eat out within a 5 minute walk. We went for a large room with canal view so we had plenty of space and storage. The reception staff were excellent.

Cons:

It's an old building so, as expected, sound proofing isn't the best. This wasn't really a problem for us though. Our only issue was with breakfast. The hotel has an open access lobby area so there is no breakfast buffet option, only a menu. We didn't like any of the options, which came in huge portions and were over elaborate. As a consequence, we (and lots of other people) sent back lots of uneaten food. The amount of food waste must be incredible. The "Hoxton Vibe" they keep mentioning seems to revolve around dozens of 20somethings in the lobby nursing a coffee while staring at a laptop or holding business meetings - not exactly relaxing.

2026-02-11 • via Nuitee
T
Throp • extended_group • gb
7
Pros:

Location excellent. great view from my room looking over canal

Cons:

Room a bit small and bathroom door let in the street lights from the window at night so room wasn’t completely dark.

2026-02-09 • via Nuitee
D
Danh79 • Couples
10
Perfect spot for great city break
Pros:

We’ve just come back a great weekend at the Hoxton Hotel. Great location in a fantastic part of the city. The rooms were quite small ( perfect for city break though) but looked fantastic with great bed and excellent bathroom. Really enjoyed the bar as well with a lovely atmosphere on both nights we stayed. Will definitely come back here when we visit Amsterdam again!

2026-02-03 • via Tripadvisor
S
Suzanne • extended_group • gb
9
2026-01-28 • via Nuitee
J
jen_travels636 • Business • New York City, New York
6
A maze of hallways and stairs
Pros:

Like many other reviewers have warned, the amount of stairs and long hallways that you have to navigate to get to your room is surprising. What was even more surprising, were the steep stairs from the bedroom to the bathroom within my room.
I had an interior facing room which felt very claustrophobic, I would recommend paying for the canal view upgrade if you can.
The location is very central, right where you want to be for a weekend in Amsterdam.
The photo booth in the lobby must be the most popular attraction in the city, the lobby is a scene at all times.
This hotel has too many quirks for a big box hotel. In my opinion, you're better off booking one of the many amazing local hotels throughout the city.

2026-01-27 • via Tripadvisor
J
J • couple • gb
8
2026-01-26 • via Nuitee
C
Claire • family_with_children • gb
9
2026-01-24 • via Nuitee
I
Imer • couple • gb
8
2026-01-22 • via Nuitee
A
aytül • solo_traveller • tr
5
2026-01-20 • via Nuitee
P
Peter • couple • at
9
Pros:

abwechslungsreiches Frühstück

2026-01-19 • via Nuitee
C
Christine • couple • gb
10
Loved it and will stay again
Pros:

Location, overall aesthetic, great room, lovely products and extremely helpful and polite staff.

Cons:

Rooms a little warm but nothing major.

2026-01-19 • via Nuitee
M
Matthew • couple • us
7
Pros:

Great ambience in sitting area. Restaurant just ok. Staff was excellent and location was great.

Cons:

Room a bit dated. No place for hanging clothes. No drawers or shelves for clothes. Room on first floor in back. Was not told it’s next to service entrance for hotel/restaurant. Very noisy.

2026-01-19 • via Nuitee
J
John • couple • ca
9
High quality and helpful service and staff, great location and interesting vibe.
Pros:

The room was very interesting with a canal view.
Great location. We were able to walk to almost everything.
Interesting vibe in the active lobby/lounge. Bar tenders very obliging.
Had great breakfast service. One dinner - a brilliant hamburger.
Staff were extremely helpful, cheerful and knowledgeable.

Cons:

We missed things like bathrobes and other room amenities.
Closet would be nice.

2026-01-19 • via Nuitee
J
Jody • couple • us
5
Pros:

The front staff were helpful. Using the plumbing in the bathroom to the heat the towels is genius.

Cons:

Trash on the street outside the hotel.

2026-01-19 • via Nuitee
P
philip • couple • gb
9
Great hotel with a cool bar in a great location
Pros:

Cool hotel with a great bar and excellent restaurant

2026-01-19 • via Nuitee
S
Susanne • couple • de
9
2026-01-16 • via Nuitee
S
Susanne • couple • de
9
2026-01-16 • via Nuitee
S
Susanne • solo_traveller • de
9
2026-01-16 • via Nuitee