The Hoxton, Amsterdam

Hotels
9.4 (1005 reviews)
Herengracht 255 , Amsterdam , nl

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable lounge
Cons:
Tiny rooms
Issues with cleanliness

Categories

Cleanliness
9.24
Some mentions of cleanliness issues in the reviews, particularly regarding bathroom upkeep.
Service
10
Numerous positive comments on the staff's friendliness and helpfulness.
Location
10
Multiple reviews praised the excellent location near canals and amenities.
Room Quality
8.24
Reviews indicate rooms are small and sometimes uncomfortable.
Amenities
9.74
Guests appreciated the additional touches like soft towels and complimentary drinks.
Value for Money
8.74
Perceived as slightly overpriced given the room size and conditions.
Food and Beverage
9.24
Overall positive comments on food quality, though some issues mentioned with service.
Overall Experience
10
Overall very positive experiences cited, with willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:39

Property Description

Charming Canal House Accommodation

Unique Canal House Setting: Experience the charm of Amsterdam by staying in our 5 canal houses, offering a unique and authentic accommodation experience.

Modern Amenities: Enjoy the convenience of free WiFi, flat-screen TVs, and comfortable seating areas in some rooms. Unwind with complimentary toiletries, a kettle, and a hairdryer provided for your comfort.

Central Location: Explore the city with ease as we are located just steps away from Royal Palace Amsterdam and Anne Frank House. Plus, with Schiphol Airport a short distance away, your travels are made simple.

Book your stay at The Hoxton, Amsterdam, and immerse yourself in the beauty of this historic city.

Important information:

The same credit card used to make the booking needs to be present upon arrival. If the card and cardholder are not present, a third party payment form must be completed and returned prior to check-in. This form can be obtained from the hotel directly.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.4
Based on 1005 reviews
Cleanliness: 9.24
Service: 10
Location: 10
Room Quality: 8.24
Amenities: 9.74
Value for Money: 8.74
Food and Beverage: 9.24
Overall Experience: 10
W
William couple gb
6
Good location, lacking the Hoxton charm
Pros:

Great location and friendly staff. Food and drinks in restaurant were good

Cons:

So noisy, mattresses need replacing and furniture is worn. Value for money very low compared to other hotels in area.
Lacking charm of other hoxtons. This place could do with a redesign and bringing up To standards like Williamsburg, Barcelona andBrussels

2026-05-21 via Nuitee
R
Ruthi couple il
8
2026-05-15 via Nuitee
A
Anastasia couple ch
8
2026-05-14 via Nuitee
1
133pamg NONE Jupiter, Florida
10
Centrally Located in Amsterdam
Pros:

The staff were very kind and helpful from the moment we booked through checking out. Anna in the restaurant was lovely, she greeted us warmly every morning and was very professional. The location was fantastic. The rooms were very comfortable. The food was very good. We loved the feel of the hotel and it was very clean.

2026-05-13 via Tripadvisor
A
alexsF679HP NONE
10
No other option, but the Hoxton!
Pros:

Incredible service & hospitality, and centrally located. You cannot do much better if planning a trip to Amsterdam! The room was spacious and the breakfast was incredible. Also, if you're into fitness, the gym access they provide is incredible and only one block over.

2026-05-11 via Tripadvisor
M
MarkC4427 NONE
2
Hipster vibe undone by service experience
Pros:

Nice room, good view - all undone by crap service. I paid for breakfast on the first morning by card, not on the bill, and their system didn't register it even though it had gone through my bank account. Then they hassled us for 24 hours for the payment. This included asking my wife three times where her husband was without explaining why. They were pretty rude about it. She was confused as you might imagine. Finally they asked me to prove I had paid...I showed my bank app with the transaction....they insisted on a screenshot of it, presumably for their records. It was a pretty offensive experience. Oh and the food we had when we arrived (dinner) was very poor for a hotel of this level. Avoid the soggy beetroot burger - bun and burger all merged in texture and tasted of very little.

2026-05-07 via Tripadvisor
M
Mako solo_traveller jp
9
選んで良かった
Pros:

フロントスタッフは親切で、チェックイン時に行き先までの行き方聞いたら、乗るべき電車をメモに書いてくれました。部屋は毎日きれいに清掃されていました。お水の補充もありました。シャワーの水圧、ヘアドライヤーの風力も強くて良かったです。Rokin駅から近く、毎朝静かな運河とダム広場を見ながら出かけました。安心感のあるホテルでした。

2026-05-05 via Nuitee
I
isybradbury Family Southampton, Hampshire, England
2
Mice everywhere
Pros:

Absolutely awful experience with nice running around everywhere and cold food Should be shut down

2026-05-03 via Tripadvisor
J
Jessica solo_traveller us
9
2026-05-03 via Nuitee
A
Amanda-Guernsey Couples
10
Great little hotel - nice vibe - very central
Pros:

Stayed here for 3 nights in April. Really relaxed hotel with great vibe. Nice to sit in the bar area and chill after busy days out and about. Rooms not serviced every day generally but they were happy to do so at no extra charge.

2026-05-01 via Tripadvisor
G
gianinej2022 NONE Munich, Upper Bavaria, Bavaria
4
price-performance ratio is completely unreasonable
Pros:

The price-performance ratio is completely unreasonable. Unfortunately, very disappointing. The room was extremely small, with standard furnishings and nothing special.

2026-04-27 via Tripadvisor
C
ChicLiving Couples Portland, Oregon
10
Birthday Trip
Pros:

What a great spot to stay for a few days while visiting Amsterdam. Perfect location to walk to everything we wanted to see. Most comfortable bed and bedding. The staff were super helpful and friendly. Highly recommend becoming a Hoxton member to use their loyalty program.

2026-04-26 via Tripadvisor
H
Hanlin extended_group nz
10
Pros:

Location

2026-04-26 via Nuitee
W
William couple gb
6
Not a great experience or hotel for price .
Pros:

Great location and friendly staff.

Cons:

Uncomfortable bed, old mattress needs replacing. Very very very noisey if room is on inner courtyard. Shabbier overall than other hoxtons
Services more to bar/restaurant guests that hotel

2026-04-24 via Nuitee
A
Aleksandra couple gb
7
2026-04-23 via Nuitee
T
Thijmen solo_traveller nl
10
2026-04-22 via Nuitee
I
I1298TWmauricior NONE
10
Great vaction in Amsterdam
Pros:

The hotel is located just in the center of a cool restaurant and stores location, great vibe and service.

The hotel bar and restaurant is increíble

2026-04-19 via Tripadvisor
L
LynnM911 NONE
4
I would not book again
Pros:

We recently had a group of 19 clients stay at The Hoxton in Amsterdam. The hotel definitely has a very trendy, “hip” vibe, which may appeal to a younger crowd. However, one thing that stood out right away was the lobby—it was consistently filled with people working on laptops who did not appear to be hotel guests. It gave the space more of a public coworking feel than a welcoming area for travelers.

The hotel itself was fine overall, but there were some drawbacks. Once on your floor, there were quite a few stairs to navigate, which could be inconvenient, especially for guests with luggage.

The rooms were acceptable, but for the price point, the value didn’t quite match expectations. Several of us had poor views from our windows, which was disappointing given the cost.

One of the biggest challenges for our group was the lack of a dedicated space to gather before excursions. With a group our size, having a comfortable meeting area is important, and this hotel didn’t really accommodate that need.

In summary, while The Hoxton has a stylish atmosphere, it may not be the best fit for groups or travelers looking for a more traditional hotel experience with functional common spaces.

2026-04-18 via Tripadvisor
D
Discover18721054563 NONE
10
Hoxton in April
Pros:

Great location and cool environment. Suggest 'roomy' or above. Rooms are definitely on the smaller side. Not that we were in the room that much but when we were it was tight.

2026-04-18 via Tripadvisor
J
jonathan solo_traveller gb
8
Lovely vibe, lovely location, lovely staff sometimes at the expense of quite basic things.
Pros:

location: fantastic
staff: sweet and charming (could be a little chaotic) The manager needs to have a look in one evening...I think service could be more efficient. Bad point:the plates were cold!

Cons:

Could have been more space for storing clothes. 4 hangers were not quite enough!

2026-04-18 via Nuitee