The Hoxton, Amsterdam

Hotels
9.4 (1052 reviews)
Herengracht 255 , Amsterdam , nl

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable lounge
Cons:
Tiny rooms
Issues with cleanliness

Categories

Cleanliness
9.24
Some mentions of cleanliness issues in the reviews, particularly regarding bathroom upkeep.
Service
10
Numerous positive comments on the staff's friendliness and helpfulness.
Location
10
Multiple reviews praised the excellent location near canals and amenities.
Room Quality
8.24
Reviews indicate rooms are small and sometimes uncomfortable.
Amenities
9.74
Guests appreciated the additional touches like soft towels and complimentary drinks.
Value for Money
8.74
Perceived as slightly overpriced given the room size and conditions.
Food and Beverage
9.24
Overall positive comments on food quality, though some issues mentioned with service.
Overall Experience
10
Overall very positive experiences cited, with willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:39

Property Description

Charming Canal House Accommodation

Unique Canal House Setting: Experience the charm of Amsterdam by staying in our 5 canal houses, offering a unique and authentic accommodation experience.

Modern Amenities: Enjoy the convenience of free WiFi, flat-screen TVs, and comfortable seating areas in some rooms. Unwind with complimentary toiletries, a kettle, and a hairdryer provided for your comfort.

Central Location: Explore the city with ease as we are located just steps away from Royal Palace Amsterdam and Anne Frank House. Plus, with Schiphol Airport a short distance away, your travels are made simple.

Book your stay at The Hoxton, Amsterdam, and immerse yourself in the beauty of this historic city.

Important information:

The same credit card used to make the booking needs to be present upon arrival. If the card and cardholder are not present, a third party payment form must be completed and returned prior to check-in. This form can be obtained from the hotel directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Location

Guest Reviews

9.4
Based on 1052 reviews
Cleanliness: 9.24
Service: 10
Location: 10
Room Quality: 8.24
Amenities: 9.74
Value for Money: 8.74
Food and Beverage: 9.24
Overall Experience: 10
J
Jacqueline couple au
10
Pros:

Gorgeous hotel, extremely friendly staff, brilliant location.

2026-08-28 via Nuitee
C
Clarissa solo_traveller ch
7
Pros:

Staff were great

Cons:

Building works going on and no mention of it before booking (no room discount or special offer to compensate). Free coffee and bun or something would have been a nice gesture.

2026-08-26 via Nuitee
H
Heather extended_group au
7
Pros:

Location. Casual relaxed atmosphere. Staff charming. Excellent food at dinner and breakfast although service poor

Cons:

Service in the restaurant slow and erratic.
Bar and lounge area often full.

2026-08-25 via Nuitee
M
Monique couple nl
2
Teleurstellend
Pros:

een paar zeer behulpzame personeelsleden. Maar dan moest je wel het lef hebben om het niet op te geven na de eerste 2 afwijzingen....

Cons:

de kamer die wij geboekt hadden ( een Biggy voor 975 euro) bleek een heel andere kamer dan verwacht:
Niet met gracht view (hoewel zeer duidelijk op de foto wel een gracht te zien). de kamer werd toegelicht als vergelijkbaar met die op de foto maar zelfs het personeel moest toegeven dat dat 'misleading' was. bij de toelichting op Booking staat overigens niets over de gracht maar ook niet dat de kamer GEEN gracht view heeft. Met andere woorden men laat het in het midden. de kamer die wij kregen was ik denk de laatste kamer beschikbaar. op de eerste verdieping naast de lift en boven de keuken met een 'balkon' met dode planten. Kamer 113 is een smalle en langgerekte kamer met voor een groot deel daardoor geen daglicht. dit is wel de plek waar het bureautje direct naast het voordeur is neergezet. de situatie is uiteindelijk gesetteld voor een discount van 20%... maar ja dat is helemaal neit wat wij wilden en daar ging het ons ook niet om.

Ander probleem: de kamer zou vanaf 14.00 beschikbaar zijn maar er was een 'minor plumbing issue' waardoor wij 'hopelijk' vanaf 17.00 in de kamer konden. Dit werd uiteindelijk 17.30. Wij hadden gezien de dagplanning de kamer echter echt nodig. Het ene personeels lid kwam niet verder dan nee nee nee. gelukkig waren er ook anderen die meer mee dachten in oplossingen.

Al met al een zeer teleurstellende ervaring en al helemaal voor dit zeer grote bedrag.

2026-08-24 via Nuitee
K
Kateřina couple cz
8
doporučuji
Pros:

- čistota
- velmi milý personál
- lokalita!!!!!
- fotobuňka

Cons:

- hluk z vnitrobloku
- hluk z přilehlých pokojů

2026-08-23 via Nuitee
C
Candide family_with_children be
9
Topverblijf in Amsterdam
Pros:

Prachtige ligging. Ontbijt heel aangenaam! Leuke sfeer in het hotel.

Cons:

Niets.

2026-08-17 via Nuitee
S
Severine couple fr
9
C’etait un tres bel hôtel bien placé.
Pros:

L’emplacement, le mobilier et style de l’hotel

Cons:

Un peu trop de poussière

2026-08-17 via Nuitee
M
Micki extended_group us
10
2026-08-09 via Nuitee
R
Richard extended_group gb
7
Great location; not particularly specific
Pros:

Great location. Slightly anonymous — you could be in London or LA.

Cons:

The design is fine, but the aircon shines a bright green light into the room at all hours. Hoxton: people come to hotels to sleep! We need dark and quiet please.

2026-08-07 via Nuitee
B
benjamin couple fr
6
2026-08-04 via Nuitee
G
gemmahonex Couples Chalford, Stroud, Stroud District, Cotswolds, England
10
Excellent hotel!
Pros:

Wow we have had the best time in Amsterdam! ☺️ This was a perfect hotel for us. Beautiful, stylish, clean, lots of space, friendly staff, great location - it’s right next to the tram stop which is so handy - it’s very easy to get around.

Rooms:
The rooms are spacious and stylish. The bed is very comfortable- I feel like I slept well, and loved the blacked out curtains. The hotel room also has a fan (no aircon) but the Dyson fan was powerful enough to keep us cool. The bathroom was gorgeous, clean, powerful shower.

Location:
The hotel is pretty close to get to everything you will want to see because of the tram, but it’s also far enough away that it is lovely and quiet. So I’d say it’s perfect location. Also the tram is very easy to use (scan Apple Pay when you get on, and again when you get off - that’s it! Very affordable too).

Staff:
The staff were very friendly and were happy to help us with extra oat milks and tea bags for the hotel rooms so we could enjoy tea (typical Brits- we love our tea🙈).

Food:
Breakfast at the hotel is a buffet with English breakfast style choices, yogurts, bread, toast, croissants, juices, teas. Very nice! We also had an evening meal which was gorgeous. Shout out to our wonderful waitress Lieke who gave us such good service and was so friendly. Thank you!

Pretty cool Photo Booth when you walk into the hotel too which we used and got some cool pics.

Toilets in the hotel were so clean!

5/5 great place to stay while in Amsterdam.

2026-07-30 via Tripadvisor
P
Pioneer48742795278 Couples
10
A lovely hotel for couples
Pros:

Booked to go to Amsterdam for my husbands 40th birthday. Last time we stayed more central and I wanted to go for something quieter with some nice restaurants nearby. The Hoxton is in a fabulous location, in a much quieter area of Amsterdam. It’s just a short walk to lots of lovely restaurants and great independent shops. If the evening liveliness is more your thing, it’s about a 15 minute walk away from the Red light district (so far enough away to get a really good quiet sleep!).

The hotel itself is great, we choose a cosy canal view room and it was a good size (super high ceilings) and did have a nice view of the canal and the beds are super comfy. Rainfall shower was a lovely treat. No complaints at all.

The restaurant and bar downstairs is called Lotti’s and we sat there most evenings before heading to our room to wind down, it’s just such a lovely vibe! During the day the bar is visited by individuals with laptops, and little dogs are allowed in too so it’s very relaxed.

They don’t provide room service for food but do have some essentials behind the reception desk that you can buy and take to your room such as drinks, crisps and of course Tony’s chocolate bars. I did end up spending €60 on these snacks and drinks which I found out when we checked out so bear that in mind!

I would recommend the Hoxton, we will definitely go back when we revisit Amsterdam in the future 😊

2026-07-29 via Tripadvisor
G
Gerro solo_traveller nl
5
Cons:

We had booked a Roomy Room with a large 2-person bed. Unfortunately that was a 1,5m wide bed. In the Netherlands a large 2-person bed is 1,8m to 2,0m wide. And they would not change it. We felt cheated.

2026-07-25 via Nuitee
S
Steffee couple us
7
Pros:

Location was great! Very close to many of things you want to do in Amsterdam.

Cons:

Since the shower is not contained it creates alot of water through bathroom, even with being careful. Messy!

2026-07-24 via Nuitee
9
996gordond NONE Tokyo, Tokyo Prefecture, Kanto
6
Historic Charm in the Heart of Amsterdam, with Room for Improvement
Pros:

The Hoxton Amsterdam is a charming heritage hotel in a fantastic location, right in the heart of the old city and within easy walking distance of many of Amsterdam’s attractions.

As expected with a historic building, there are some compromises. We experienced ventilation and electrical issues in our original room, although the staff were helpful and promptly arranged for us to move. Our “Cosy” room was clean and comfortable, but quite compact, making it a little difficult to move around with luggage.

The hotel offers a complimentary minibar, although ours contained only bottled water. There are also many stairs throughout the property, and adding a few ramps would greatly improve access for guests with heavy luggage or mobility challenges.

Check-in could also be more welcoming. The process felt focused on collecting credit card details rather than orientating guests to the hotel and its facilities.

Overall, The Hoxton offers character and an excellent central location, but given the premium room rates, I’d recommend comparing your options before booking.

2026-07-23 via Tripadvisor
A
Alex couple nl
4
2026-07-21 via Nuitee
M
Michelle couple us
6
Quick place to be conveniently located price way too high for what it was small rooms no AC
Pros:

great location nearby prime areas

Cons:

small rooms, hot AC didn’t work

2026-07-20 via Nuitee
L
Lina solo_traveller ae
7
Pros:

Location is amazing
Design is nice

Cons:

So expensive for what you get: a very small room with the very bare minimum...

2026-07-19 via Nuitee
T
Tina couple de
5
Pros:

Lage und Style

Cons:

Kleines enges Zimmer, Safe auf Fusshöhe, Bauarbeiten vor der Zimmertür durch das Hotel am Morgen

2026-07-15 via Nuitee
J
Jean Michel couple fr
8
A very good location, very nice staff, comfortable room but expensive.
Pros:

Very well located at walking distance to the main sites to visit
Very nice staff

Cons:

Expensive for the overall level of the room

2026-07-14 via Nuitee