The Hoxton, Amsterdam

Hotels
8.4 (932 reviews)
Herengracht 255 , Amsterdam , NL
+31 20 888 5555

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Pets allowed
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Review Highlights

Pros:
Excellent location (canal-front)
Friendly and helpful staff
Stylish hotel and good atmosphere
Active/welcoming bar and restaurant
Generally clean rooms
Cons:
Small or awkward room layouts (bathroom door/desk placement)
Perceived poor value / overpriced
Noise from courtyard or adjacent rooms
AC issues in some rooms
Slow or erratic restaurant service
Building works / lack of communication about disruptions

Categories

Cleanliness
8.2
Generally praised (housekeeping kudos and explicit mentions of cleanliness) but isolated reports of dust in some rooms.
Service
9.5
Staff repeatedly described as very friendly and helpful; however a few instances of poor front-desk rigidity and uneven responses during problems and slow restaurant service were reported.
Location
10
Consistently highlighted as excellent — canal-front/great central location mentioned repeatedly and considered a major positive.
Room Quality
6.8
Multiple complaints about room size/layout (bathroom door/desk placement), outdated rooms in places, AC issues, noise from courtyard/adjacent rooms and bed firmness concerns.
Amenities
8.5
Active bar/restaurant and pleasant hotel atmosphere noted; some negatives around lack of room service, building works and minor gestures for disrupted stays.
Value for Money
6.3
Several guests explicitly called the hotel overvalued or disappointing for the price; one notable booking mismatch and complaints about perceived value.
Food and Beverage
9.1
Food and breakfast praised as excellent and the restaurant/bar seen as lively and welcoming, though restaurant service was sometimes slow and erratic.
Overall Experience
8.8
Overall positive vibe and strong location make stays recommended by many, but inconsistencies (room mismatch, value, occasional service/maintenance issues) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Charming Canal House Accommodation

Unique Canal House Setting: Experience the charm of Amsterdam by staying in our 5 canal houses, offering a unique and authentic accommodation experience.

Modern Amenities: Enjoy the convenience of free WiFi, flat-screen TVs, and comfortable seating areas in some rooms. Unwind with complimentary toiletries, a kettle, and a hairdryer provided for your comfort.

Central Location: Explore the city with ease as we are located just steps away from Royal Palace Amsterdam and Anne Frank House. Plus, with Schiphol Airport a short distance away, your travels are made simple.

Book your stay at The Hoxton, Amsterdam, and immerse yourself in the beauty of this historic city.

Important information:

The same credit card used to make the booking needs to be present upon arrival. If the card and cardholder are not present, a third party payment form must be completed and returned prior to check-in. This form can be obtained from the hotel directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Location

Guest Reviews

8.4
Based on 932 reviews
Cleanliness: 8.2
Service: 9.5
Location: 10
Room Quality: 6.8
Amenities: 8.5
Value for Money: 6.3
Food and Beverage: 9.1
Overall Experience: 8.8
M
Merel • couple • be
7
2026-11-07 • via Nuitee
W
Wallace • couple • gb
8
Great place to chill in Dam would highly recommend.
Pros:

The location is very beautiful and just off of the central areas. The building itself is wonderful and the interiors very tasteful, charming and cool.

Cons:

I didn’t like the lighting as it was a bit dark but this is only a very minor complaint.

2026-11-01 • via Nuitee
N
Nana • solo_traveller • gb
10
2026-10-26 • via Nuitee
C
Chiu • couple • tw
9
I love this place except for the bathroom door.
Pros:

The location, the vibe, the style.

Cons:

The bathroom door and the desk/chair are too close together, making it hard to open and get into the bathroom when my friend is using the desk.

2026-10-25 • via Nuitee
K
Koos • couple • nl
2
Overvalued and inflexible
Pros:

Locatie

Cons:

Hele goede marketing voor een heel klein kamertje waar wij echt niet wilden verblijven. Wat een teleurstelling

2026-10-22 • via Nuitee
T
Tad • solo_traveller • us
10
2026-10-19 • via Nuitee
M
michael • solo_traveller • za
10
Beautiful location on canal
Pros:

Location

2026-10-18 • via Nuitee
E
Emiel • solo_traveller • nl
7
2026-10-15 • via Nuitee
L
Letobar • solo_traveller • us
10
Pros:

The location is excellent. The bar and restaurant is always active and welcoming

2026-10-13 • via Nuitee
Z
Zachary • couple • us
9
Pros:

The staff were super friendly!

Cons:

Loved everything

2026-10-10 • via Nuitee
S
Susan • solo_traveller • us
10
The Hoxton is definitely a winner. Highly recommended.
Pros:

Conveniently located. Room very clean; kudos to housekeeping staff. Front desk staff very helpful. Room very quiet as I stayed on the back side of the building.

Cons:

Only thing I would say is that bed could have been a bit firmer for my tastes.

2026-09-15 • via Nuitee
הודיה פרפורי • couple • il
10
2026-09-11 • via Nuitee
C
cathy • family_with_children • be
9
2026-09-02 • via Nuitee
A
Anna • solo_traveller • ae
7
Average! You can book a better boutique hotel in Ams for this price
Pros:

Great location!
There is a nice restaurant downstairs

Cons:

No room service, and the AC wasn’t working. I’ve stayed at Hoxton hotels in London and Berlin, and this one is definitely the most outdated.

2026-08-31 • via Nuitee
H
Haydee • family_with_children • be
9
2026-08-30 • via Nuitee
J
Jacqueline • couple • au
10
Pros:

Gorgeous hotel, extremely friendly staff, brilliant location.

2026-08-28 • via Nuitee
C
Clarissa • solo_traveller • ch
7
Pros:

Staff were great

Cons:

Building works going on and no mention of it before booking (no room discount or special offer to compensate). Free coffee and bun or something would have been a nice gesture.

2026-08-26 • via Nuitee
H
Heather • extended_group • au
7
Pros:

Location. Casual relaxed atmosphere. Staff charming. Excellent food at dinner and breakfast although service poor

Cons:

Service in the restaurant slow and erratic.
Bar and lounge area often full.

2026-08-25 • via Nuitee
M
Monique • couple • nl
2
Teleurstellend
Pros:

een paar zeer behulpzame personeelsleden. Maar dan moest je wel het lef hebben om het niet op te geven na de eerste 2 afwijzingen....

Cons:

de kamer die wij geboekt hadden ( een Biggy voor 975 euro) bleek een heel andere kamer dan verwacht:
Niet met gracht view (hoewel zeer duidelijk op de foto wel een gracht te zien). de kamer werd toegelicht als vergelijkbaar met die op de foto maar zelfs het personeel moest toegeven dat dat 'misleading' was. bij de toelichting op Booking staat overigens niets over de gracht maar ook niet dat de kamer GEEN gracht view heeft. Met andere woorden men laat het in het midden. de kamer die wij kregen was ik denk de laatste kamer beschikbaar. op de eerste verdieping naast de lift en boven de keuken met een 'balkon' met dode planten. Kamer 113 is een smalle en langgerekte kamer met voor een groot deel daardoor geen daglicht. dit is wel de plek waar het bureautje direct naast het voordeur is neergezet. de situatie is uiteindelijk gesetteld voor een discount van 20%... maar ja dat is helemaal neit wat wij wilden en daar ging het ons ook niet om.

Ander probleem: de kamer zou vanaf 14.00 beschikbaar zijn maar er was een 'minor plumbing issue' waardoor wij 'hopelijk' vanaf 17.00 in de kamer konden. Dit werd uiteindelijk 17.30. Wij hadden gezien de dagplanning de kamer echter echt nodig. Het ene personeels lid kwam niet verder dan nee nee nee. gelukkig waren er ook anderen die meer mee dachten in oplossingen.

Al met al een zeer teleurstellende ervaring en al helemaal voor dit zeer grote bedrag.

2026-08-24 • via Nuitee
K
Kateřina • couple • cz
8
doporučuji
Pros:

- čistota
- velmi milý personál
- lokalita!!!!!
- fotobuňka

Cons:

- hluk z vnitrobloku
- hluk z přilehlých pokojů

2026-08-23 • via Nuitee