The Hoxton, Amsterdam

Hotels
9.4 (1016 reviews)
Herengracht 255 , Amsterdam , nl

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable lounge
Cons:
Tiny rooms
Issues with cleanliness

Categories

Cleanliness
9.24
Some mentions of cleanliness issues in the reviews, particularly regarding bathroom upkeep.
Service
10
Numerous positive comments on the staff's friendliness and helpfulness.
Location
10
Multiple reviews praised the excellent location near canals and amenities.
Room Quality
8.24
Reviews indicate rooms are small and sometimes uncomfortable.
Amenities
9.74
Guests appreciated the additional touches like soft towels and complimentary drinks.
Value for Money
8.74
Perceived as slightly overpriced given the room size and conditions.
Food and Beverage
9.24
Overall positive comments on food quality, though some issues mentioned with service.
Overall Experience
10
Overall very positive experiences cited, with willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:39

Property Description

Charming Canal House Accommodation

Unique Canal House Setting: Experience the charm of Amsterdam by staying in our 5 canal houses, offering a unique and authentic accommodation experience.

Modern Amenities: Enjoy the convenience of free WiFi, flat-screen TVs, and comfortable seating areas in some rooms. Unwind with complimentary toiletries, a kettle, and a hairdryer provided for your comfort.

Central Location: Explore the city with ease as we are located just steps away from Royal Palace Amsterdam and Anne Frank House. Plus, with Schiphol Airport a short distance away, your travels are made simple.

Book your stay at The Hoxton, Amsterdam, and immerse yourself in the beauty of this historic city.

Important information:

The same credit card used to make the booking needs to be present upon arrival. If the card and cardholder are not present, a third party payment form must be completed and returned prior to check-in. This form can be obtained from the hotel directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.4
Based on 1016 reviews
Cleanliness: 9.24
Service: 10
Location: 10
Room Quality: 8.24
Amenities: 9.74
Value for Money: 8.74
Food and Beverage: 9.24
Overall Experience: 10
G
Gillian • extended_group • gb
8
2026-06-26 • via Nuitee
E
Etme • solo_traveller • lt
4
Kaina neatitinka Kokybės. Hipster stiliaus viešbutis jaunimui, su į kontaktą neinančiu personalu
Pros:

Vieta, lokacija, atmosfera viesšbutyje, loby erdvė

Cons:

Jokio kontakto resepcijoje, viskas internetu, nepasitinka kviečiančiai. Kambarys: labai nuvylė jo dydis, AC veikė be galo prastai, manau ji ganėtinai senos kartos, kelis kartus Prašiau pagalbos dėl Vėsinimo kambaryje. Kambario Nesutvarkė ir manęs visiškai niekas neinformavo, kad turiu apie tai Pranešti pati, nes buvau apsistojusi dvi naktis. Už tokią kainą tikrai nepateisina Lūkesčių.

2026-06-25 • via Nuitee
J
Jade • couple • us
10
2026-06-24 • via Nuitee
R
Rainier • couple • ae
10
Excellent property and staff.
Pros:

Excellent breakfast, size of the room and view. Overall, great staff.

2026-06-19 • via Nuitee
R
Richard • couple • fr
1
Déception et médiocrité se voulant eco et moderne !!!
Pros:

Emplacement, mais tout est déceptions !

Cons:

Ménage non fait il fallait le demander je croyais que c’était un HOTEL !!
Petit déjeuner inclus et donc payant c’était minable et médiocre, servi à table pas de buffet, personne pour dire ce qu’il y avait sur la carte et qu’il existait un quota à l’instar de Pestana Madrid plaza Mayor ou en plus du buffet on pouvait commander sur la carte sans restriction mais il fallait avoir de l’appétit, étant civilisé ce n’est la peine de commander et ne pas manger !!
40 ans que nous voyageons de par le monde
Dr Richard Tran Ba Tho.

2026-06-11 • via Nuitee
M
Mary • couple • au
9
Very comfortable
Pros:

Canal views

Cons:

Very busy foyer area with people seeming to stay for hours on computers

2026-06-11 • via Nuitee
B
Ben • couple • gb
10
2026-06-04 • via Nuitee
E
Elisha • couple • au
9
Unique stay in the heart of Amsterdam
Pros:

Hotel was in an amazing location, close to all of the major sites but in such a cool neighbourhood close to great cafe’s, restaurants and bars. The staff were so lovely and helpful to make the stay extra special. The hotel itself was really cool and had such a great vibe, I felt safe as a solo female traveller.

2026-06-04 • via Nuitee
L
Laila • solo_traveller • om
10
The first time and not the last
Pros:

Amazing so lovely place and the vibes amazing

Cons:

Nothing

2026-05-29 • via Nuitee
O
ourwholevillage • NONE • Birmingham, Michigan
10
Welcoming Vibes & Outstanding Service
Pros:

The atmosphere was welcoming and the vibe was excellent. Leslie at the front desk provided outstanding service and made the experience even better. I’m excited to return.

2026-05-24 • via Tripadvisor
W
William • couple • gb
6
Good location, lacking the Hoxton charm
Pros:

Great location and friendly staff. Food and drinks in restaurant were good

Cons:

So noisy, mattresses need replacing and furniture is worn. Value for money very low compared to other hotels in area.
Lacking charm of other hoxtons. This place could do with a redesign and bringing up To standards like Williamsburg, Barcelona andBrussels

2026-05-21 • via Nuitee
R
Ruthi • couple • il
8
2026-05-15 • via Nuitee
A
Anastasia • couple • ch
8
2026-05-14 • via Nuitee
1
133pamg • NONE • Jupiter, Florida
10
Centrally Located in Amsterdam
Pros:

The staff were very kind and helpful from the moment we booked through checking out. Anna in the restaurant was lovely, she greeted us warmly every morning and was very professional. The location was fantastic. The rooms were very comfortable. The food was very good. We loved the feel of the hotel and it was very clean.

2026-05-13 • via Tripadvisor
A
alexsF679HP • NONE
10
No other option, but the Hoxton!
Pros:

Incredible service & hospitality, and centrally located. You cannot do much better if planning a trip to Amsterdam! The room was spacious and the breakfast was incredible. Also, if you're into fitness, the gym access they provide is incredible and only one block over.

2026-05-11 • via Tripadvisor
M
MarkC4427 • NONE
2
Hipster vibe undone by service experience
Pros:

Nice room, good view - all undone by crap service. I paid for breakfast on the first morning by card, not on the bill, and their system didn't register it even though it had gone through my bank account. Then they hassled us for 24 hours for the payment. This included asking my wife three times where her husband was without explaining why. They were pretty rude about it. She was confused as you might imagine. Finally they asked me to prove I had paid...I showed my bank app with the transaction....they insisted on a screenshot of it, presumably for their records. It was a pretty offensive experience. Oh and the food we had when we arrived (dinner) was very poor for a hotel of this level. Avoid the soggy beetroot burger - bun and burger all merged in texture and tasted of very little.

2026-05-07 • via Tripadvisor
M
Mako • solo_traveller • jp
9
選んで良かった
Pros:

フロントスタッフは親切で、チェックイン時に行き先までの行き方聞いたら、乗るべき電車をメモに書いてくれました。部屋は毎日きれいに清掃されていました。お水の補充もありました。シャワーの水圧、ヘアドライヤーの風力も強くて良かったです。Rokin駅から近く、毎朝静かな運河とダム広場を見ながら出かけました。安心感のあるホテルでした。

2026-05-05 • via Nuitee
I
isybradbury • Family • Southampton, Hampshire, England
2
Mice everywhere
Pros:

Absolutely awful experience with nice running around everywhere and cold food Should be shut down

2026-05-03 • via Tripadvisor
J
Jessica • solo_traveller • us
9
2026-05-03 • via Nuitee
A
Amanda-Guernsey • Couples
10
Great little hotel - nice vibe - very central
Pros:

Stayed here for 3 nights in April. Really relaxed hotel with great vibe. Nice to sit in the bar area and chill after busy days out and about. Rooms not serviced every day generally but they were happy to do so at no extra charge.

2026-05-01 • via Tripadvisor