Best Western Grant Park Hotel

Hotels
Best Western
7.5 (2476 reviews)
1100 South Michigan Avenue , Chicago , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Noisy rooms
Room maintenance issues

Categories

Cleanliness
6.89
Mixed reviews about cleanliness, needs improvement based on comments about smells and maintenance.
Service
8.36
Staff were noted to be very good and helpful across multiple reviews.
Location
8.4
Location was frequently praised for being close to attractions and convenient.
Room Quality
6.85
Some complaints about room updates and issues with equipment.
Amenities
7.38
Room amenities such as fridges and microwaves were absent or limited.
Value for Money
7.84
Good value considering location and service, despite some drawbacks.
Food and Beverage
6.89
Limited feedback, but breakfast mentioned as pricey.
Overall Experience
7.36
Overall experience is positive but with notable concerns about specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:37

Property Description

Convenient Location and Comfortable Accommodation
Located across from Grant Park, Best Western Grant Park Hotel offers comfortable guest rooms with free WiFi, cable TV, and work desk.

On-Site Amenities for Your Convenience
Enjoy the convenience of an on-site restaurant, fitness center, and business center at Grant Park Best Western.

Delicious Dining Options and Nearby Attractions
Indulge in classic American and Italian cuisine at Mei’s Kitchen or grab a pastry at LaVazza Italian Coffee Bar. Explore nearby attractions like Adler Planetarium and Millennium Park, all within walking distance.

Book your stay now at Best Western Grant Park Hotel for a memorable Chicago experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.5
Based on 2476 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 7.36
J
Jeff solo_traveller au
7
Pros:

Cleaning staff very friendly

Cons:

Bathroom/ toilet too small.

2026-08-29 via Nuitee
H
Hollie couple us
8
2026-08-29 via Nuitee
H
Holly couple us
5
Nice location, hotel could be better and cleaner
Pros:

Location

Cons:

Rooms were out dated. Both box springs were broken.

2026-08-29 via Nuitee
J
Jovana extended_group us
7
2026-08-28 via Nuitee
M
Margaret solo_traveller ca
4
2026-08-28 via Nuitee
R
Reshma solo_traveller gb
3
2026-08-26 via Nuitee
E
Emma extended_group us
8
2026-08-26 via Nuitee
A
Aleasha family_with_children us
10
2026-08-26 via Nuitee
L
Louis solo_traveller ca
1
Cons:

cockroach in the room. Terrible smell in Lobby.

2026-08-24 via Nuitee
C
Colisha couple us
5
2026-08-24 via Nuitee
Q
Queenesther family_with_children us
3
Disappointed
Cons:

My parents at the best Western and Grant Park was not great at all. I was terrible actually when I got there I booked a king bed room. When we arrive the wrong smelt, the bathroom ceiling was falling in so they upgraded us to a king suite which was not too much better. All of the furniture is outdated stand up scraped up. The carpet was nasty. Didn’t even wanna step on it also, there’s no sign to put on the door for do not disturb or do not enter my room. We ask the cleaning lady housekeeping not to enter our room they did anyways after we asked them not to twice also my baby $300,000 Nintendo switch came up missing the hotel and no one was able to service us to help us out. They were saying the manager would not be in for three days and we were there from out of town, but was not able to stay away for the manager nothing was done on behalf of us nothing no type of accommodations or anything. I was very, very disappointed and upset on my stay for 800 something dollars for two nights.

2026-08-24 via Nuitee
A
Anne Marjorie extended_group us
6
2026-08-24 via Nuitee
M
Maria couple us
8
It was decent for what we needed it for ..
Pros:

Staff was friendly .. Walking distant to Grant Park, Soldier field and numerous retail stores .. Area was clean.

Cons:

The room was a bit outdated.. need to either refurbish the furniture .. The small refrigerator that was provided in the room was off balance but working ..

2026-08-24 via Nuitee
M
Musayev family_with_children az
9
2026-08-24 via Nuitee
D
DeJa couple us
6
I had a good time in Chicago!
Pros:

The staff were very friendly and accommodating

Cons:

I honestly didn’t think the room was worth the price. It was very expensive and the room did not reflect that.

2026-08-23 via Nuitee
C
carmen couple us
10
It was very quiet, and in a great location close to everything, didn’t like that you have to pay a deposit and pay for v
Pros:

Location

Cons:

Price was high

2026-08-23 via Nuitee
P
Pacławski family_with_children pl
6
Good location.
Pros:

Mimo wad hotel ma też swoje zalety: obsługa jest miła, profesjonalna i starała się rozwiązać każde nasze problemy. Mimo że po check-out realnie przestaliśmy być ich klientami to wciąż dało się skorzystać z ich gościnności w postaci darmowego przechowania naszych bagaży i pójścia jeszcze na parę ostatnich godzin pobytu w USA. Na pewno to zapamiętamy jako amerykańską gościnność, gdzie w większości czuliśmy się bezpiecznie, czuliśmy się jak goście czy to w hotelach czy restauracjach czy w miejscach publicznych.

Cons:

Niestety, ale na schodach widzielismy karaluchy. Hotelowi przydałby się remont, generalnie odświeżenie i możliwość otwierania okien, bo w małym pokoju czuliśmy się jak w klatce. Mieliśmy zepsutą baterię pod prysznicem i ciągle leciała woda, ale stanęli na wysokości zadania i szybko przyszli naprawić. Ale z drugiej strony tak naprawde hotel spełnił nasze oczekiwania, bo był tani pod względem swojego położenia a o to nam chodziło podczas niespełna trzydniowego pobytu. I tak tylko tam spaliśmy a resztę dnia spędzaliśmy najczęściej pieszo Chicago. A to dzięki dobrej lokalizacji hotelu.

2026-08-23 via Nuitee
L
Laurence extended_group fr
7
Un endroit agréable pour découvrir Chicago
Pros:

L’hôtel est très bien situé pour découvrir la ville à pied ou en transports publics. La chambre est agréable. La vue que nous avions était sympa (côté rue : nous voyions le lac). Le personnel est réactif : le lavabo était bouché à notre arrivée, un plombier est intervenu très rapidement.

Cons:

Les lits sont plutôt petits (140?) Le petit-déjeuner n’est pas possible dans l’hôtel (mais proposé dans la boulangerie attenante, pour un prix correct).

2026-08-23 via Nuitee
C
Charmaine family_with_children us
5
Had a great stay!
2026-08-23 via Nuitee
D
David solo_traveller us
3
2026-08-22 via Nuitee