Best Western Grant Park Hotel

Hotels
•
Best Western
7.5 (2476 reviews)
1100 South Michigan Avenue , Chicago , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Noisy rooms
Room maintenance issues

Categories

Cleanliness
6.89
Mixed reviews about cleanliness, needs improvement based on comments about smells and maintenance.
Service
8.36
Staff were noted to be very good and helpful across multiple reviews.
Location
8.4
Location was frequently praised for being close to attractions and convenient.
Room Quality
6.85
Some complaints about room updates and issues with equipment.
Amenities
7.38
Room amenities such as fridges and microwaves were absent or limited.
Value for Money
7.84
Good value considering location and service, despite some drawbacks.
Food and Beverage
6.89
Limited feedback, but breakfast mentioned as pricey.
Overall Experience
7.36
Overall experience is positive but with notable concerns about specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:37

Property Description

Convenient Location and Comfortable Accommodation
Located across from Grant Park, Best Western Grant Park Hotel offers comfortable guest rooms with free WiFi, cable TV, and work desk.

On-Site Amenities for Your Convenience
Enjoy the convenience of an on-site restaurant, fitness center, and business center at Grant Park Best Western.

Delicious Dining Options and Nearby Attractions
Indulge in classic American and Italian cuisine at Mei’s Kitchen or grab a pastry at LaVazza Italian Coffee Bar. Explore nearby attractions like Adler Planetarium and Millennium Park, all within walking distance.

Book your stay now at Best Western Grant Park Hotel for a memorable Chicago experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.5
Based on 2476 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 7.36
T
Tricia Angelika • extended_group • vi
7
2026-10-14 • via Nuitee
J
Juan Pablo • family_with_children • mx
10
Pros:

La mejor ubicación, a solo unos pasos de Grant Park

2026-10-13 • via Nuitee
G
García • solo_traveller • es
7
2026-10-13 • via Nuitee
E
Edith • family_with_children • us
9
2026-10-12 • via Nuitee
D
Dennis • solo_traveller • nl
8
Pros:

Locatie

Cons:

Geen ontbijt

2026-10-12 • via Nuitee
A
andimontenegros • family_with_children • ec
8
Muy agradable
Pros:

Cama y almohadas excelentes. Los descuentos en la bakery y en el restaurante Leyva buenos y ellos descuentos buena calidad

Cons:

Algunas personas del frontdesk no son
Muy amables

2026-10-11 • via Nuitee
F
Fer • solo_traveller • uy
10
Excelente ubicacion
Pros:

La ubicacion es perfecta. El hotel tiene instalaciones muy buenas y modernas. La atencion del personal fue excelente. Tiene un supermercado a la vuelta y el Buddy Guy’s Legends esta a 5 min. Caminando.

Cons:

Todo perfecto, lo unico para comentar es el tema del desayuno, deberia tener alguna opcion incluyendolo.

2026-10-11 • via Nuitee
M
Mellissa • family_with_children • us
3
I’ll never be back
Pros:

The breakfast was misleading. I paid extra to have breakfast included. However, there was not actual breakfast, they gave us a voucher for Paris Baguettes that was located in the same building. We did not like this at all.

Cons:

The rooms were not very clean and literally falling apart. The toilet was wiggly, there was a random wet spot on the carpet in our room for the whole 3 days we were there.

2026-10-11 • via Nuitee
C
Carmen • extended_group • do
10
Excelente lugar, lo recomiendo 100%
Pros:

Ubicación, se puede hacer turismo caminando

2026-10-10 • via Nuitee
M
Michele • extended_group • ca
8
2026-10-10 • via Nuitee
M
Marcela • extended_group • cl
6
the price and location it’s a good deal if you’re looking to walk around and just hit the hotel room to sleep.
Pros:

Location is by far the best part of this hotel. Walking distance from main CTA and Metro lines, Millenium park, museums and most big attractions. The staff was very polite and helpful when needed.

Cons:

Water was mild temperature at most. Never really warm considering we are in fall , there were chilly mornings. Little bit old buildings, but very clean.

2026-10-10 • via Nuitee
H
Hedyi • extended_group • pl
8
2026-10-10 • via Nuitee
J
Jeanette • extended_group • us
8
2026-10-09 • via Nuitee
R
ROBERT • extended_group • ca
8
Great staff, clean comfortable rooms, fantastic location in downtown Chicago.
Pros:

All hotel staff were professional, courteous, and made you feel welcome. Daily housekeeping maintained clean rooms throughout my stay (3 nights). In-room AC/heater worked flawlessly. Water pressure and hot water was in working order. Hotel patrons were very quiet (during my stay, at least). I was fortunate to receive a corner room during my stay -- I highly recommend this type of room. Access to Paris Baguette (bakery) was a bonus. Excellent location along S. Michigan Ave. and easy to walk to Chicago's landmarks.

Cons:

The building and the room I stayed are showing their age (i.e., a bit tired) but they demonstrate previous and current renovations and/or maintenance. The security lock (in my room) was not secured to the door frame. The TV-cable offering is very basic. The coaxial cable from wall to TV was loose/disconnected.

2026-10-08 • via Nuitee
B
Broyles • solo_traveller • us
4
Not a happy customer
Pros:

Location

Cons:

I was put in a handicap room with just a shower which is fine but the curtain was short and the shower rod was curved so all the water flooded the floor. I mean bad. Bed was uncomfortable and had 3 very small uncomfortable pillows. Train and road noise was also very loud and made it hard to sleep. Very thin walls. For $800 for 2 nights I expected much more.

2026-10-08 • via Nuitee
P
Pavel Kalmykov • solo_traveller • ru
9
2026-10-08 • via Nuitee
C
Connie • couple • ca
8
Location is the selling point of this hotel a few updates and it would bring some life back
Pros:

The location is amazing- close to all amenities.

Cons:

The rooms need updating especially the pillows and beds
The bathrooms need better ventilation fans

2026-10-08 • via Nuitee
O
OSCAR • family_with_children • mx
4
2026-10-08 • via Nuitee
K
Karen • solo_traveller • us
1
Surprisingly bad for the location!
Cons:

Place is rundown, old, outdated, didn’t seem very clean. I had to go out and buy a pillow because the ones there were so bad. Think I heard domestic violence incident in one of the rooms which I reported to hotel staff.

2026-10-07 • via Nuitee
C
Claudio • solo_traveller • it
7
2026-10-07 • via Nuitee