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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Massage services
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Currency exchange
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Hammam
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Supervised childcare/activities
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Free pool cabanas
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Art gallery on site
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Historic Charm and Modern Luxury
Balcony Views and Modern Amenities
Experience the enchanting blend of history and luxury with rooms offering balconies overlooking lush gardens or the stunning Caribbean. Enjoy modern comforts like flat-screen TVs and complimentary WiFi during your stay.
Culinary Delights and Fine Dining
Indulge in a culinary journey at our two distinguished restaurants. El Claustro tantalizes your taste buds with international flavors, while 1621 restaurant offers exquisite regional gourmet dishes that will leave you craving for more.
Relaxation and Wellness Retreat
Unwind and rejuvenate at our extensive spa facilities boasting 8 treatment cabins, a fully-equipped gym, and a tranquil sauna. Pamper yourself with luxurious treatments and embrace a state of bliss during your stay at Sofitel Legend Santa Clara Cartagena.
Book your stay now and immerse yourself in luxury and history at Sofitel Legend Santa Clara Cartagena.
For your safety, the entrance of any guest who has not been identified during the reservation process, or not registered at check-in, will be prohibited.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for US$0 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
L’emplacement,
Le confort
Fantástico!
This hotel is not a regular Sofitel’ it’s a “Legend” brand, the name reflects the perfect blending of history with modern day luxury. The staff are always immaculately turned out and exude warmth, combined with a genuine desire to make your stay as near perfect as possible.
As our return was over the incredibly busy Christmas and New Year period, I was keen to get all the best restaurants booked in advance. Jeremy our butler made some excellent suggestions and had everything sewn up and an itinerary awaiting our arrival.
The main dining area is so charismatic, underneath grand palm trees within the grounds of the old convent. As for the breakfast – wow! the tropical fruit buffet and range of pastries needs to be photographed to be believed. Louis and Leonardo exceeded in adding so many personal touches.
Fabulous pool area. There are many luxury boutique hotels in Cartagena but it’s rare to come across such a fabulous large pool and terrace. As soon as you arrive you’re greeted and escorted to the perfect position. Special mention to José and Oscar who always managed to ensure I was in the shade and my husband in the sun, returning regularly to adjust the umbrella. Then Captain Yhordys Franco and his team take over, they’re immediately on hand with the menu, cold towels, fruit skewers etc and always remembering your previous preferences. Just love their Mimosas!
Summing up the experience - after the first/second stay you feel like you’ve left as a friend but after the third/fourth you most definitely leave as ‘family’. Can’t wait to go back next year
We arrived from the Sofitel Barú (amazing in every way) sadly it was pouring with rain for our 2 days here. Our room room had a musky smell. it was a ground floor accessible room - unsure why we were allocated this so you had to bend down to turn the shower on and the shower design is poor - water escapes into the bathroom so we had to use towels to stop the water. The bed was comfortable, room was spacious, air con worked well. We had a small terrace looking out to some plants and a walkway..
Breakfast was buffet style and had a decent variety of warm and cold stuff.
The pool and pool area is lovely, the bar is really nice and has lovely staff.
Some of the staff such as the pool staff and reception staff were very professional and friendly. The doormen in particular were not so… maybe the rain made them grumpy..
it’s a beautiful hotel - we enjoyed our stay here.
We have enjoyed many wonderful cocktails and great music at our hotel bar. The service is very attentive. Julian has been delightful to talk with and has been an excellent source for drink options.
Tesis cok merkezi konumu mukemmel. Yemekleri gerçekten harika ve lezzetli. Kahvaltısi ortanin ustu otelin personeli hepsi mukemmel insanlar hepsi cok iyi Güler yüzlü herzaman yardımcı oluyorlar … restaurant da çalışan LUIS e cok tessekur ederim mukemmel bir insan o kadar iyi bir insan ki her zaman yardimci oldu ve her zaman samimi ve guler yuzlu tsk LUIS
Herşeyi iyiydi
We had a wonderful meal on our last night in Cartagena! Luis Angel was a wonderful server and made our experience so wonderful.
Tout a été parfait ! Le restaurant 1621 excellent et Topissime! Le personnel , l’accueil, l’architecture , le cadre sont exceptionnels.
A refaire très prochainement
The pool staff and hotel staff have been nothing short of amazing. Their kindness and desire to help comes off as genuine. I really appreciated how they all made us feel at home. We interacted with Oscar P. and Seith at the pool and the butler Luis. That said everyone else was just as great.
My wife and I spent two nights here at the end of our swing through Colombia. We had a beautiful suite and really enjoyed the hotel. The perks for being a Diamond member were extremely generous.
The hotel is in old town with a beautiful pool and several bars and restaurants. They have an ATM and even a money exchange desk with reasonable exchange rates.
We used suite upgrades to book a colonial suite. At check-in they upgraded us to a duplex suite due to my Diamond status. It was much larger than the suite I had booked. It was on two floors, had two full bathrooms and was beautiful. I received chocolates, fresh fruit and champagne for being a Diamond member. These were the most generous welcome gifts I’ve ever received for Diamond status.
The young woman who checked us in and out, Karem, was a real delight. She spoke perfect English and was professional and personable. She made a great first impression on behalf of the hotel.
The porter took our bags to the room and gave us a rundown of the hotel and the room. He told us that someone would bring luggage racks and that our butler would be contacting us. We never got the luggage racks.
I’ve been to a couple of hotels that have a butler service and have grown quite skeptical of hotel butlers. Once again my skepticism was merited. The Sofitel really hypes their butler service. I received several emails in advance of our visit promoting it. The butler can unpack your bags, help with dinner reservations, shine shoes, etc. We checked in at 1:30 and didn’t hear from them until 7:45. A group of 4 butlers sent me a joint text saying that they were available, if needed. Not exactly personal service or timely. After the disappointing start we didn’t bother using them. Much ado about nothing.
Breakfast was very good with hot local dishes and baked goods being the highlight. The atmosphere was a little hectic for my liking, though. Lots of servers running around like chickens with their heads cut off. None of them ran in to me but there were several close calls with no apologies.
We had dinner at their Jardin restaurant. Food and service were very good.
Housekeeping and turn-down service were great.
The hotel isn’t perfect but we loved our stay, especially the suite. Recommended.
La atención gentil, educada y profesional del personal
Ruido del aire acondicionado
Julian made for a wonderful experience at bar Coro. Make sure you ask for him! The drinks were fresh and inspired. The space was also incredible!
Espectacular
Alex, ender and oscar at the pool bar make us felt like home truly a pleasure i will be coming for sure over and over the best service
Todo
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L’ambiance et les générosités de l’équipage sont parfaites
Les services et l’accueillie
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