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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Massage services
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Currency exchange
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Hammam
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Supervised childcare/activities
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Free pool cabanas
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Art gallery on site
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Historic Charm and Modern Luxury
Balcony Views and Modern Amenities
Experience the enchanting blend of history and luxury with rooms offering balconies overlooking lush gardens or the stunning Caribbean. Enjoy modern comforts like flat-screen TVs and complimentary WiFi during your stay.
Culinary Delights and Fine Dining
Indulge in a culinary journey at our two distinguished restaurants. El Claustro tantalizes your taste buds with international flavors, while 1621 restaurant offers exquisite regional gourmet dishes that will leave you craving for more.
Relaxation and Wellness Retreat
Unwind and rejuvenate at our extensive spa facilities boasting 8 treatment cabins, a fully-equipped gym, and a tranquil sauna. Pamper yourself with luxurious treatments and embrace a state of bliss during your stay at Sofitel Legend Santa Clara Cartagena.
Book your stay now and immerse yourself in luxury and history at Sofitel Legend Santa Clara Cartagena.
For your safety, the entrance of any guest who has not been identified during the reservation process, or not registered at check-in, will be prohibited.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for US$0 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Servicio en la piscina.
No respetan la Tarifa q se cobra por booking, estar muy pendientes.
Tudo. Equipe atenciosa e hotel maravilhoso. Café da manhã fantástico.
Tudo estava perfeito.
Serviço muito cordial E rápido
Muito cheia e ainda recebe festas todos os dias que incomodam
From the beginning to the end, the butler service team was in constant communication with me, asking if there was anything I needed from my trip. They helped me set up activities for my wife and me, essentially planning out our entire vacation. They were absolutely amazing!
Luis, Jeremy, Alejandro, and Rudy are the best.
A truly beautiful place, with superb service. Lovely visually. Lovely pool. The HUGE problem is that it is vastly overpriced for what you get. We checked into a majordomo room with ocean view. Tiny, really small - tiny bathroom, no place to store suitcases. When we arrived, the room had broken furniture and was dirty, after not respecting checkin time. All for $600 US a night, plus a mandatory 10% service fee added to the bill. They boosted us to a junior suite, which was great. Food was delicious, but hugely overpriced. The value is not here. Felt gauged and ripped off.
Our stay at Sofitel Legend Santa Clara Cartagena was absolutely exceptional. As always, Sofitel was truly up to our expectations from arrival to departure. The entire experience was flawless and perfectly reflects the elegance and level of service the brand is known for.
The hotel itself is stunning, full of history and charm, right in the heart of the beautiful old city of Cartagena. The location could not be better for exploring the vibrant streets, architecture, restaurants and atmosphere of Cartagena while still enjoying the calm and luxury of the property.
The interior garden is simply magical. Having breakfast surrounded by tropical vegetation and birds singing in the morning was one of the highlights of the stay. The food was outstanding throughout our visit. The ceviche by the pool was absolutely delicious and perfectly paired with a cocktail while enjoying the relaxing atmosphere and warm Caribbean weather.
Our suite offered an incredible ocean view and every detail felt refined and luxurious. Most importantly, the staff was amazing from beginning to end. Warm, attentive, professional and genuinely welcoming, they made the experience even more memorable.
A truly spectacular property that combines luxury, history, gastronomy and an unforgettable atmosphere. Definitely one of the most beautiful Sofitel experiences we’ve had.
Such a beautiful experience! Venessa was great.
My parents in law and husband come here every year and it’s always a great and relaxing time. This year was no different!
En general todo estuvo muy bien
No recuerdo nada
muy bueno
el calor en la ona del lobby
My husband and I returned to the Sofitel Legend Santa Clara for a quick stay after getting married there four years ago, and somehow the place still carries the same incredible magic that made our wedding feel so special in the first place.
Having breakfast in the courtyard again was honestly one of the highlights of our trip. Sitting under the trees with the birds, the old convent architecture surrounding you, it felt like being in garden of Eden. With the truly epic breakfast spread they have in front of you (plus anything else you might want to order from a waiter) this might genuinely be the best breakfast experience on Earth. It felt surreal to be back.
What continues to make this hotel stand out is the level of care behind every detail. The staff clearly take enormous pride in what they do, and it shows everywhere. Walking through the doors feels less like checking into a hotel and more like stepping off the street into another world — quiet, romantic, and almost fairy tale-like.
We also had dinner at Restaurant 1621, the hotel’s tasting menu restaurant, and it was perfect. Intimate, elegant, and every course felt beautifully thought out and immaculately prepared. One of those meals you keep talking about long after it’s over.
The Santa Clara will always hold a special place in our hearts. We already can’t wait for our next visit to this magical city and this magical hotel.
Todo, este hotel es espectacular!!
Realmente nada
We had a great time at this beautiful hotel. It is such a unique property with so many unique areas to explore.
The entire staff was great, Ronald in the bar stood out as an example. He gave great recommendations and took time to tell us about the city. Great guy.
We hope to go back.
Building historic staff very friendly
Size of room and bathroom design
It is not good value for money: $600 x night for a standard room without pool view. Food was also expensive, service was slow.
Ubicacion
Desayuno
I was recommended the breakfast buffet at this hotel and it did not disappoint! Although I wasn’t a guest, the buffet is open to the public, which is great because it was a highlight of my stay in Cartagena. Daniel and Vanessa were very professional and were a big part of what made my brief visit so wonderful. I am so glad I decided to pay this hotel a visit, as along with the delicious food the interior is magnificent. If the rooms are out of your budget you can still appreciate the ambiance through the breakfast. So glad I did!
Luis & Victor were 10/10. Excellent customer service, knowledgeable, funny, and hospitable. They make dining enjoyable.
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