Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Delicious food
Beautiful amenities
Cons:
Room readiness issues
Overwhelming events affecting service

Categories

Cleanliness
8.55
Cleanliness was affected by the hotel being overwhelmed during a wedding, leading to a less favorable experience.
Service
10
Most reviews highlight excellent service, with staff consistently friendly and helpful.
Location
9.55
The hotel's location in Cartagena received positive remarks for its ambiance.
Room Quality
8.55
Some guests reported issues with room readiness upon check-in.
Amenities
10
The pool and spa received high praise, with guests enjoying the facilities despite some service hiccups.
Value for Money
9.05
Some guests felt that the price did not match the service quality during busy times.
Food and Beverage
9.55
Numerous positive comments about food quality and varied options, particularly the breakfasts.
Overall Experience
9.95
Overall, a great experience despite minor setbacks, with many guests wanting to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:44

Property Description

Historic Charm and Modern Luxury

Balcony Views and Modern Amenities
Experience the enchanting blend of history and luxury with rooms offering balconies overlooking lush gardens or the stunning Caribbean. Enjoy modern comforts like flat-screen TVs and complimentary WiFi during your stay.

Culinary Delights and Fine Dining
Indulge in a culinary journey at our two distinguished restaurants. El Claustro tantalizes your taste buds with international flavors, while 1621 restaurant offers exquisite regional gourmet dishes that will leave you craving for more.

Relaxation and Wellness Retreat
Unwind and rejuvenate at our extensive spa facilities boasting 8 treatment cabins, a fully-equipped gym, and a tranquil sauna. Pamper yourself with luxurious treatments and embrace a state of bliss during your stay at Sofitel Legend Santa Clara Cartagena.

Book your stay now and immerse yourself in luxury and history at Sofitel Legend Santa Clara Cartagena.

Important information:

For your safety, the entrance of any guest who has not been identified during the reservation process, or not registered at check-in, will be prohibited.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Property Video

Guest Reviews

9.4
Based on 925 reviews
Cleanliness: 8.55
Service: 10
Location: 9.55
Room Quality: 8.55
Amenities: 10
Value for Money: 9.05
Food and Beverage: 9.55
Overall Experience: 9.95
A
Angel • couple • pr
10
It was amazing
Pros:

The staff and the details

2026-10-14 • via Nuitee
C
Carolina • couple • co
10
2026-10-12 • via Nuitee
C
Carlos • family_with_children • ec
10
excelente todo
Pros:

todo nos encanto

Cons:

nada

2026-10-10 • via Nuitee
I
Izabel • couple • br
10
Experiência muito boa! Indico sem ressalvas !
Pros:

Adorei o café da manhã, a localização era ótima, mas o que mais me surpreendeu foi a atenção da equipe. Meu marido escorregou no banheiro, precisou de atendimento hospitalar, o gerente Éric e o funcionário Alexandro foram muito carinhosos e atenciosos. Realmente incansáveis! Só temos a agradecer.

Cons:

O banheiro era muito pequeno

2026-09-20 • via Nuitee
M
Manuel • couple • us
10
Pros:

Las instalaciones y amabilidad del personal que trabaja en el hotel.

2026-09-16 • via Nuitee
L
Luis • couple • co
6
Pros:

Mala expericencia estar en lista de espera para entrar a desayunar

Cons:

Ubicar una parrilla de carne en la psicina y quemar carne toda la tarde no es de un hotel de este nivel

2026-09-08 • via Nuitee
D
Diana • couple • us
10
Lovely stay. We will return.
Pros:

Location, accommodation and service. The pool area is lovely.

2026-09-06 • via Nuitee
P
Paulina • couple • be
10
Pros:

Todo

2026-09-03 • via Nuitee
O
Olga Beatriz • couple • es
1
Servicio basura a alto precio
Pros:

Nada! Estoy totalmente decepcionada del servicio recibido por parte de la mujer de la recepción del día de hoy 21/08/26 a las 14h

Cons:

El desayuno es una vergüenza!! Hacen apropiación cultural con las negras y las disfrazan para partir fruta pero no sirven producto LOCAL ni colombiano.
El café sabe HORRIBLE! El peor café que he bebido en mi vida. Increíble que tengan un café tan malo siendo un país cafetero con tan buenos cafés.

El servicio al cliente en recepción es deplorable. Después de haber pasado 5 noches en Sofitel Calablanca y 5 más en este hotel, no nos han permitido usar la piscina después del check out hasta la salida para tomar nuestro vuelo. Ha sido la guinda del pastel.

2026-09-01 • via Nuitee
B
bg4_10 • Couples
10
Superb Sofitel Legend Santa Clara Stay
Pros:

Wow! From the moment we checked in until the moment we checked out, our 4 days/nights at the Sofitel Legend Santa Clara was magnificent. Located within the Walled City, the hotel and the surrounding areas felt safe every day and night. Every staff member went out of their way to ensure that we were happy and comfortable. Every morning at breakfast we were greeted with smiles and coffee-thank you to Jesus Mira, Alaidis, and all the other Jardin breakfast staff. Our afternoons at the pool were very relaxing. Carlos, and all the other pool staff made sure we were comfortable and well fed! The grilled chicken lunch was scrumptious! On our final night, we ate dinner at Jardin. Luis Carlos had previously described the aged picanha to us so we had to try it. That steak and the legendary lomo al trapo were both delicious. Thank you to Luis Carlos, Leonardo, and Luis for making our last evening extra special. We’d also like to thank all the men and women at the spa for creating such a warm and relaxing experience for us. From the moment we made our appointments to the end of our spa visit, every detail was made perfect. Our therapists, Saydi and Ilena, provided perfect massages. Our stay was also enhanced by the expert attentiveness of the butler services. Any time we reached out for anything, Jeremy, Luis, Rudy, & Alejandro, made sure our questions and requests were answered. We’d also like to thank housekeeping for their daily and nightly services-especially Ana Karina, who left us a very nice note at the end of our stay. Today, upon departure, thank you to Pedro for assuring we got into our uber safely for our ride to the airport. All in all, the sparkling hotel grounds and amenities were top notch, our room and view were beautiful, and the pool/roof top bar were inviting. We loved our nightly sunsets! Overall, EVERYONE who works at the Sofitel Legend Santa Clara did an amazing job at ensuring we had a magical stay! Thank you!

2026-08-28 • via Tripadvisor
N
NorthStar54789047428 • Family • Brooklyn, New York
10
Restaurant 1621
Pros:

We had a wonderful experience dining at 1621 with our waiter Jose. The food was a great experience, taking our palettes through fine tasting that we will always remember!

2026-08-27 • via Tripadvisor
6
60anin • Family • Boston, Massachusetts
10
Wonderful Stay at Sofitel Santa Clara in Cartagena
Pros:

Bonjour,
Jeremy, Luis, Rudy, Alejandro and the rest of the Sofitel Santa Clara team went above and beyond in making our stay in Cartagena memorable. From even before we arrived, they were attentive to our questions and needs, promptly guiding us in how to best spend our time in the beautiful city. While we are at the hotel, we were treated with warm hospitality every moment, allowing us to enjoy a truly comfortable and luxurious stay. Our children especially had an amazing time, and we will be sure to return next time we visit Colombia.
Merci Beaucoup,
AN

2026-08-27 • via Tripadvisor
O
Olga Beatriz • couple • es
1
2026-08-27 • via Nuitee
B
bourdé • extended_group • fr
10
Exceptionnel
2026-08-27 • via Nuitee
M
m20192019 • Family
10
Amazing experience
Pros:

Amazing time in a wonderful place !! Great property with so much history where you may experience a relaxing pool area, enjoying delicious breakfast, very special meals ! Speak easy bar with Latina band and wonderful cocktails!! Enjoy your time !!

2026-08-26 • via Tripadvisor
A
Adelmo • couple • br
10
2026-08-26 • via Nuitee
C
Chloé • couple • fr
10
Un sejour mémorable
Pros:

L’hôtel est magnifique, les chambres spacieuses, le petit déjeuner de rêve et une carte très bien pensé.
On s’est régalé !

Cons:

Tout était très bien.

2026-08-26 • via Nuitee
E
ElBar72 • Family • Milan, Lombardy
10
A former convent with beautiful open spaces in great location
Pros:

The hotel is located in central Cartagena, near the city walls and the ocean.
Great ambience, particularly in the courtyard garden, and a solid pool.
Rooms maybe 4/5, but staff service,cleanliness and breakfast were all great.

2026-08-25 • via Tripadvisor
C
Ceila • couple • co
10
Excelente y hermoso
Pros:

Todo súper bien, excelente

Cons:

Todo súper bien

2026-08-25 • via Nuitee
M
MARTIN • solo_traveller • ar
6
Pros:

El patio central

Cons:

Humedad en las habitaciones. Falta de coordinación de los mozos.

2026-08-24 • via Nuitee