Mercure Antwerp City South

Hotels
•
Mercure
7.6 (880 reviews)
Desguinlei 94 , Antwerp , BE
+32 3 244 82 11

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly and helpful reception/staff in many reviews
Very convenient location for Antwerp Expo and walkable to centre
Spacious, modern rooms with comfortable beds
Free/onsite parking available
Generally clean rooms and good value for price
Room service with varied choices noted
Cons:
Occasional cleanliness issues (hair on body wash, slightly dirty toilet, open ceiling panel)
Inconsistent service and unprofessional incidents (server taking from room-service plate)
Operational problems: double payment reported, room not prepared for 3 guests, missing towels
Breakfast quality criticized (industrial juice, pre-made eggs, limited variety)
Garage door broken / awkward access reported

Categories

Cleanliness
7.5
Generally reported as clean and even 'irréprochable' in several reviews, but isolated issues noted (toilet slightly dirty, hair on body wash, open ceiling panel) lower the score slightly.
Service
7.2
Mixed: multiple mentions of very friendly and helpful reception and staff, but several reports of unfriendly personnel, unprofessional behaviour (server taking from room-service plate) and operational issues (double charge, repeated requests for extra bedding) reduce confidence in consistency.
Location
7.8
Location praised (5 minutes to the Expo, walkable to city centre, convenient parking), making it well-suited for business visits; strong but not perfect due to access/garage complaints.
Room Quality
8.4
Rooms described as spacious, modern and comfortable with good bedding; some minor maintenance issues reported (sticking bathroom door, small cleanliness/finish problems) but overall room quality is a clear positive.
Amenities
7.6
Parking under/for guests and room service available were noted positively; breakfast and some facility refresh were criticized (recent renovation with Arcor style, limited freshness of some items) so amenities are adequate for the hotel's tier.
Value for Money
7.8
Several reviewers explicitly noted good value for the price and comfort; however issues like billing errors and occasional service lapses temper the perception slightly.
Food and Beverage
6.8
Breakfast received mixed to negative comments: industrial juices, too much charcuterie, eggs from a packet rather than freshly made; some found breakfast 'okay' but overall F&B is the weakest area.
Overall Experience
7.7
Most guests had a generally positive stay (comfortable beds, spacious rooms, convenient location), but repeated service inconsistencies and a few notable negative incidents (double charge, unprofessional staff behaviour) keep the overall impression from being higher.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious Accommodations

Set in a high-rise building, Mercure Antwerp City South offers spacious rooms decorated with warm colors and soft textures, featuring king-size bedding and modern amenities. Some rooms even grant access to the Executive Lounge for added comfort and convenience.

Convenient Facilities

Guests can enjoy complimentary access to the hotel's gym with a sauna, free Wi-Fi throughout the property, and a delicious breakfast buffet served at Pierre with views of Hertoghe Park. Additionally, the summer terrace and Brasserie Coubertin offer a relaxing atmosphere for drinks and dining.

Ideal Location

Located in Antwerp's business district with easy access to the city center, the hotel is well-connected with a tram stop in front and the Antwerp Express Shuttle service nearby for travel convenience. Secure parking is also available upon request, making it a perfect choice for business and leisure travelers alike.

Book your stay at Mercure Antwerp City South for a perfect blend of comfort and convenience.

Important information:

This is a nonsmoking hotel.

Mercure Antwerp City South has its own parking garage, which is subject to availability.
Cost per car per day equals EUR 18

Please note that the hotel may ask to show the credit card with which the reservation has been made. Nonrefundable rates need to be paid within 24 hours after the reservation has been made via a secured link that will be sent by the hotel.

Please note that this property can accommodate dogs but will not accommodate other types of pets.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ANR

Location

Guest Reviews

7.6
Based on 880 reviews
Cleanliness: 7.5
Service: 7.2
Location: 7.8
Room Quality: 8.4
Amenities: 7.6
Value for Money: 7.8
Food and Beverage: 6.8
Overall Experience: 7.7
E
Elisei93 • solo_traveller • ru
8
Great hotel for the price.
Pros:

Very friendly receptionist guy, who suggested his top locations to visit in Antwerp, because it was my first one.
The location was close to the Antwerp Expo which was perfect for my goal. Also pretty much walkable from the city center, but it will take some time.
It was very quiet, (almost) clean and comfortable to sleep in.

Cons:

The body wash cream had hair on it, and the bottle was almost empty.

2026-10-31 • via Nuitee
A
Anton • family_with_children • de
8
2026-10-30 • via Nuitee
V
Victoria • couple • be
9
2026-10-29 • via Nuitee
M
Morine • couple • be
7
Une fois mais pas deux
Pros:

La chambre est spacieuse, l’hôtel est très grand.

Cons:

La porte du garage est cassée, il faut rentrer par la «sortie » au risque d’abîmer votre voiture. Petit déjeuner correct mais beaucoup de charcuterie, pas de poissons proposés, jus industriel. Pour un 4 étoiles on s’attend à mieux. Le paiement a été prélevé deux fois par l’établissement et ça fait trois semaines que je cours derrière mon argent!

2026-10-28 • via Nuitee
F
Fouad • family_with_children • nl
8
Hele vriendelijke en behulpzame personeel.
Pros:

Hulp die is geboden bij het inchecken

Cons:

Niets

2026-10-24 • via Nuitee
L
Lore • extended_group • be
8
2026-10-23 • via Nuitee
G
Grégoire • solo_traveller • de
6
Pros:

Die Lage des Hotels ist top, 5 Minuten zur Messe, das Personal is aüßerst freundlich, das Parkhaus ist für Gäste kostenlos.

Cons:

Hotel wurde eine Woche vor meinem Besuch kernsaniert, jedoch im Arcor style.
Die Badezimmertür klemmte, Toilette war ein bisschen dreckig, Deckentafel war offen. Das Frühstück ist okay, es ist sehr schade, das bei solch einem Übernachtungs und Frühstückspreis z.b. das Rührei nicht frisch hergestellt wird sondern aus der tüte stammt...

2026-10-23 • via Nuitee
T
Taxwood • extended_group • ch
8
2026-10-23 • via Nuitee
J
Jeanne • couple • be
8
Très agréable
Pros:

La chambre était très spacieuse et moderne. La literie était très confortable.

2026-10-22 • via Nuitee
K
Kelly • couple • lu
9
2026-10-22 • via Nuitee
C
Cindy • couple • nl
10
Heerlijk genoten en eten is goed
Pros:

Vriendelijkheid en de net heid

2026-10-19 • via Nuitee
P
Pit • couple • nl
10
2026-10-19 • via Nuitee
R
Rohan • extended_group • nl
8
Good and clean 4 start hotel, but hospitality can improvement
Pros:

Beautiful and clean hotel. Value for money. The staff was friendly, breakfast was good, beds was good. Definitely a 4 star hotel.

Cons:

I did booked 1 room for 3 people and they did not prepare the room f9r 3 people. Went to the reception 4 times within 4 hours so that they could bring extra bedding. When they finally brought the bedding, it was not the correct size. We also did not had 3 towels in our bathroom. This is something they need to pay better attention next time for their guests. To make up for it, they atleast gave us free parking. I'm not complaining, just sharing my experience. This is still a good hotel

2026-10-19 • via Nuitee
M
MDI • solo_traveller • fr
9
Très fonctionnel pour séjour professionnel
Pros:

chambre spacieuse et confortable, personnel accueillant, service restauration en chambre avec choix varié, parking directement sous l'hôtel

2026-10-19 • via Nuitee
L
laetitia • couple • fr
6
Très bel établissement, avec de magnifiques chambres et une propreté irréprochable. Cependant, une partie du personnel m
Pros:

L’établissement Pullman est très joli, les chambres sont magnifiques et la propreté est irréprochable. Une très belle expérience !

Cons:

Malheureusement, la moitié du personnel n’est pas très agréable, ce qui est dommage pour un établissement de ce standing.
De plus, nous avons été témoins d’un comportement particulièrement décevant : un serveur qui se servait dans l’assiette destinée à des clients en room service.
Une attitude peu professionnelle qui ternit l’image de l’établissement.

2026-10-15 • via Nuitee
B
Britta Vangsted • couple • es
4
Hotellet burde have advaret os om byggerod og larm og reduceret prisen
Pros:

Vi var meget skuffede fordi hele hotellet var under ombygning, hvilket vi overhovedet ikke var forberedt på. PÅ det tidspunkt vi var der levede hotellet slet ikke op til de 4 * Håndværkernes biler spærrede indkørslen til parkeringen. Alt lys foran hotellet var slukket og da hotellet og hovedindgangen ligger gemt i en baggård, var det svært at se hvor vi skulle gå ind. Receptionen lå rodet ind i byggematerialer og hundredvis af madrasser og ved selve receptionen blev det ikke nævnt med et eneste ord at man beklagede at vi var kommet til rod og byggelarm og alligevel havde betalt fuld pris. Baren på hotellet var en fornærmelse. Vi kan ikke anbefale dette hotel til andre

2026-10-13 • via Nuitee
R
roger • solo_traveller • us
10
2026-10-12 • via Nuitee
M
Melissa • couple • be
10
2026-10-12 • via Nuitee
L
Lindsay • couple • be
9
Dans l’ensemble, c’était plutôt bien
Pros:

La chambre était jolie, et le personnel est très attentionné et souriant

Cons:

Malheureusement, le sauna n’était pas fonctionnel

2026-10-11 • via Nuitee
N
Nadya • couple • id
10
2026-10-11 • via Nuitee