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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Garden
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Lift / Elevator
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Luggage storage
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Minimarket on site
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Electric vehicle charging station
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
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Property Description
Convenient Location
Located just a 5-minute walk from a scenic lake in natural park De Oeverlanden, Mercure Hotel Amsterdam West offers easy access to both Amsterdam city center and Schiphol International Airport.
Comfortable Accommodation
The hotel's rooms are thoughtfully furnished with comfortable beds, a TV, minibar, and desk, ensuring a relaxing stay for guests.
Dining and Relaxation
Guests can indulge in international cuisine at the on-site restaurant for lunch and dinner, and during the summer, the terrace with garden views provides a perfect spot to unwind.
Experience the perfect blend of convenience and comfort at Mercure Hotel Amsterdam West. Book your stay now for a memorable Amsterdam experience.
Wheelchair accessible room is available on request, only accessible for 1 person per room.
The hotel does not offer family rooms.
Standard + Privilege rooms are available up to 2 guests, Superior room with sofa bed is available up to 3 guests staying.
Hotel does not offer a shuttle bus service.
To reach the hotel from Schiphol Airport, please use public bus 397 or bus 369 direction Amsterdam Leidseplein. You can buy the tickets in the bus.
Lunch and dinner are available at the hotel at a surcharge.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not needed) and costs EUR 25 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children from 13 years old to 17 years old stay for € 40 per person per night when using an available extra bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Had a really great stay here! The room was clean, comfortable, and had everything I needed. The staff were friendly and welcoming, and they made check-in and the rest of my stay really easy.
The location was great, and the hotel had a nice, relaxed atmosphere. Everything was well looked after, and I felt comfortable throughout my stay.
I'd definitely stay here again and would happily recommend it to anyone looking for a good place to stay.
Bathroom need a renovation, there was lots of mold
The staff was very friendly and helpful, everything was clean and tidy.
Coffee downstairs was great!
Good facilities with good staff.
We received a tip about a local laundromat service that was excellent.
Location is too far from the city centre to get into the vibe. We used ubers to get into the city that worked well.
It is functional and close to the airport.
It is a soulless airport hotel.
Medewerkers receptie
Beautiful green setting, within easy reach of Amsterdam Centre
Parking charges were not transparent on website. Corridors and stairwell could have been cleaner
The location and the stuff also the breakfast and rooms
The hotel a little bit old and might needs renovation
I am currently staying at the Mercure Amsterdam West Hotel (Room 318).
At the time of check-in, the front desk agent informed me that the room rate would be adjusted to match the price I had obtained through the ALL Accor mobile application. I was also advised to return the following day to redeem my accumulated ALL Reward points, as this could not be processed at that time. Unfortunately, the employee who provided these assurances is not on duty today.
The front desk staff currently assisting me has informed me that I am required to pay a room rate that is €30 higher than the rate that was communicated to me yesterday. During the check-in process, I was not able to view the information displayed on the staff member’s computer screen, nor was I provided with any written confirmation, printed document, or receipt indicating the agreed room rate. All information regarding the reservation and pricing was communicated solely on a verbal basis.
Furthermore, I have now spoken with three different front desk employees, none of whom has been wearing a name badge. Consequently, I am unable to identify the individuals with whom I have discussed this matter.
I was advised that the hotel manager would be available at 10:00 a.m. Accordingly, I had been waiting in the hotel lobby for more than 40 minutes. However, I was told that the manager has yet to arrive, and this unnecessary delay is depriving me of valuable time during my holiday.
Despite waiting until 10:20 a.m., I was refused the opportunity to speak with the manager. Consequently, I was forced to leave the hotel without having been able to meet with her.
The matter has now progressed beyond concerns regarding the hotel’s hygiene standards, overcharging, and related issues. It has reached a level that reflects a serious disregard for guests and a systematic failure to uphold the most fundamental standards of customer service and professional conduct.
Het bed was goed en de locatie.
De bediening op het terras was er niet. Je kon drinken halen bij de bar en het dan zelf meenemen naar buiten.
De fietsen die we hadden gehuurd hadden allemaal lege banden.
PERTO do aeroporto PORÉM não existe transfer do aeroporto para o hotel coisa que no site deles estava sim dizendo que tinham. Atendimento tuim também. Mal educados e bem grossos. Se o transfer for cancelado a tantos anos ATUALIZE SEU SITE. Único motivo por termos fechado esse hotel foi a proximidade do aeroporto e o transfer
Falta de educação dos funcionários, o fato do site dizer que tinha transfer do aeroporto para o hotel. CUIDADO não existe transfer do aeroporto para o hotel coisa que no site deles estava sim dizendo que tinham. Atendimento tuim também. Mal educados e bem grossos. Se o transfer for cancelado a tantos anos ATUALIZE SEU SITE. Único motivo por termos fechado esse hotel foi a proximidade do aeroporto e o transfer
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