Mercure Hotel Amsterdam West

Hotels
•
Mercure
7.5 (3036 reviews)
Oude Haagseweg 20 , Amsterdam , nl

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good value for money
Comfortable beds
Cons:
Dirty rooms
Cold rooms
Inadequate amenities

Categories

Cleanliness
5.96
Dirty rooms after cleaning, gardens are dirty.
Service
8.93
Some positive experience with receptionists, but staff not accommodating regarding late check-in.
Location
6.97
Far from city center; some praised proximity to other areas.
Room Quality
6.92
Rooms were cold and uncomfortable, some had issues with beds.
Amenities
5.95
Lacked basic amenities like milk and clean bedding.
Value for Money
8.91
Good rapport qualité prix, but issues diminished value.
Food and Beverage
7.96
Inadequate tea amenities; deficiencies reported.
Overall Experience
8.43
Mixed feelings overall; some aspects were satisfactory, while others were disappointing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:02

Property Description

Convenient Location
Located just a 5-minute walk from a scenic lake in natural park De Oeverlanden, Mercure Hotel Amsterdam West offers easy access to both Amsterdam city center and Schiphol International Airport.

Comfortable Accommodation
The hotel's rooms are thoughtfully furnished with comfortable beds, a TV, minibar, and desk, ensuring a relaxing stay for guests.

Dining and Relaxation
Guests can indulge in international cuisine at the on-site restaurant for lunch and dinner, and during the summer, the terrace with garden views provides a perfect spot to unwind.

Experience the perfect blend of convenience and comfort at Mercure Hotel Amsterdam West. Book your stay now for a memorable Amsterdam experience.

Important information:

Wheelchair accessible room is available on request, only accessible for 1 person per room.

The hotel does not offer family rooms.

Standard + Privilege rooms are available up to 2 guests, Superior room with sofa bed is available up to 3 guests staying.

Hotel does not offer a shuttle bus service.

To reach the hotel from Schiphol Airport, please use public bus 397 or bus 369 direction Amsterdam Leidseplein. You can buy the tickets in the bus.

Lunch and dinner are available at the hotel at a surcharge.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for € 40 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 3036 reviews
Cleanliness: 5.96
Service: 8.93
Location: 6.97
Room Quality: 6.92
Amenities: 5.95
Value for Money: 8.91
Food and Beverage: 7.96
Overall Experience: 8.43
G
Gilles Geerts • family_with_children • be
7
2026-02-12 • via Nuitee
J
Joke • couple • be
7
.
Pros:

.

Cons:

.

2026-02-11 • via Nuitee
J
JAGDEVI • family_with_children • tt
9
Pros:

The staff... they were extremely helpful.

Cons:

Nothing to complain about as it was a short time i was there.

2026-01-31 • via Nuitee
M
Marija • couple • mk
10
2026-01-31 • via Nuitee
E
Ellen • family_with_children • no
5
Pros:

Vi hadde ikke tid til frokost

2026-01-31 • via Nuitee
A
Anna • solo_traveller • cz
9
Pros:

Breakfast was very good. It is really close to the airport and since it is not in the centre, it is not that expensive.

Cons:

In the room there wasn't any book with hotel information (like time of breakfast and check out, how to adjust temperature, and so on).

2026-01-30 • via Nuitee
J
Jasmina • couple • de
8
Bin sehr zufrieden. Alles super
2026-01-27 • via Nuitee
S
Sandra • family_with_children • nl
7
Pros:

Heerlijk restaurant, schone kamer, handige ligging

Cons:

Erg gehorig, twee persoons kamer gereserveerd, kregen een kamer met een deur naar volgende kamer. Deze zat wel op slot, maar we konden letterlijk alles verstaan en ruiken wat de 'buren' aan het doen waren.
Verder was onze kamer wel schoon en netjes.

2026-01-26 • via Nuitee
J
joana • couple • pt
7
Bom
Pros:

Um quarto bastante amplo, com tudo o que é necessário.
Chegamos 1h mais cedo que o previsto mas, mesmo assim, arranjaram um quarto livre, o que é bastante positivo.

Cons:

O hotel fica perto do aeroporto mas mais longe do centro de Amsterdão.
Não há o que fazer na zona do hotel.
O telefone não funcionava, portanto quando quis falar com a receção tive que ter de ir lá fisicamente.
A caixa de metal que tinha os lenços de papéis da casa de banho estava partida e caiu, tivemos que meter de volta.
Não há muitos canais de televisão. São canais estranhos

2026-01-25 • via Nuitee
A
Ahmet • couple • nl
7
Pros:

De tv heeft geen netflix

2026-01-25 • via Nuitee
S
Shadi • solo_traveller • nl
10
2026-01-24 • via Nuitee
R
Rajvir • couple • nl
6
2026-01-23 • via Nuitee
H
Halldor • extended_group • is
9
Cons:

Opening hours of bar and restaurant,

2026-01-21 • via Nuitee
B
Brian • solo_traveller • gb
9
Unexpectedly great
Pros:

JUst what I needed and the staff could not do enough for us, they even kept the restaurant open for 30 minutes so we could have a late dinner.

Cons:

Nothing

2026-01-20 • via Nuitee
M
Margareth • solo_traveller • fr
10
Très bien
Cons:

J’avais très froid bien que le chauffage était allumé.

2026-01-20 • via Nuitee
C
Chris • solo_traveller • lu
8
2026-01-20 • via Nuitee
S
Samidh • solo_traveller • in
6
2026-01-20 • via Nuitee
M
Mustafa Oğuz • couple • tr
2
2026-01-20 • via Nuitee
A
Alexandra • couple • nl
10
2026-01-20 • via Nuitee
F
Francois • couple • za
3
Pros:

Not much.

Cons:

Dirty room even after cleaning - had to be requested, gardens are dirty, poor location, paid daily parking for guests, towels smell like vinegar.

2026-01-20 • via Nuitee