Hotel Borg by Keahotels

Hotels
8.8 (1237 reviews)
Pósthússtræti 11 , Reykjavík , IS
+354 551 1440

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable rooms
Cons:
Inconsistent room service
Older room quality than expected
Mediocre breakfast options

Categories

Cleanliness
8.44
Overall cleanliness was noted as good, but some rooms were reported not serviced as requested.
Service
9.41
Staff were generally described as friendly and helpful, though there were instances of unhelpfulness.
Location
9.95
Location received high praise for being central and convenient to key attractions.
Room Quality
8.4
Rooms were described as clean and comfortable, but some were older than expected.
Amenities
8.43
Amenities like tea and coffee facilities were found lacking in comparison to similar hotels.
Value for Money
8.39
Perceived value was a concern, particularly regarding the price relative to room quality.
Food and Beverage
8.44
Food options were considered decent, but breakfast was described as mediocre for the price.
Overall Experience
8.91
Overall experience was positive, with guests expressing willingness to return despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 19:11

Property Description

Luxurious Art Deco Style in the Heart of Reykjavik

Elegant Rooms and Spa Facilities
Indulge in the comfort of quality beds, Philippe Starck fittings, and stylish art deco furniture in every room at Hotel Borg. Unwind at the in-house spa and gym, complete with a hot tub, sauna, and steam room. Treat yourself to a relaxing massage during your stay.

Convenient Services and Nearby Attractions
Let our dedicated staff assist you with tour bookings and car rentals to make your stay stress-free. Explore the vibrant Laugavegur shopping street just steps away, or embark on a thrilling boat safari adventure at the Life of Whales terminal nearby.

Experience luxury and convenience at Hotel Borg - Book now for an unforgettable stay!

Important information:

When booking 5 or more rooms, different policies and additional supplements may apply.

When booking more than 7 nights, different policies and additional supplements may apply.

The credit card used to pre-pay a nonrefundable reservation must be presented upon check-in, and the cardholder’s name must match the ID of the guest checking in. In cases where the physical credit card is not present, or we are unable to verify the card’s ownership, the original transaction will be voided, and a new payment must be processed before check-in.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KEF

Location

Guest Reviews

8.8
Based on 1237 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.95
Room Quality: 8.4
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 8.91
J
Judy • extended_group • us
8
Enjoyed the location
Pros:

Location

Cons:

uncomfortable beds and very small room

2026-09-17 • via Nuitee
C
Clara • family_with_children • es
4
Decepcionante al ser un hotel de 4 estrellas.
Pros:

La ubicación es lo mejor que tiene el hotel.

Cons:

La atención del personal opinamos que no es lo que se podría esperar de un hotel de 4 estrellas. Exceptuando una señorita de la recepción, costaba mucho sacar simpatía y atención de 4 estrellas al personal. El desayuno era pobre, cereales poco variados y pobres, bollería sosa, la fruta insípida. La leche estaba cortada una mañana. La comunicación para reservar excursiones, regular. La llegada la primera noche fue terrible, porque llegas muy cansado y no nos atendieron bien sino como si nos estuvieran haciendo un favor. No había servicio de habitación. Sólo servían desayunos. En internet se mencionan las cenas y comidas de este hotel y no existen. Otro tema es los radiadores, que los bajaban por las noches y las noches frías en Islandia pueden ser muy frías. Los edredones de las camas eran enanos, y eso que yo soy bajita comparada con los nórdicos. La bañera de acceso muy difícil, con un borde muy elevado. La alcachofa de la ducha llena de cal, el agua salía torcida y se mojaba todo el baño. En general, el hotel está viejo. La atención del personal, muy variable porque de repente aparecía un día una joya de persona, pero destacaban por su ausencia. La ubicación, genial. No hay servicio de transporte al aeropuerto incluido.

2026-09-16 • via Nuitee
G
Gregory • couple • us
7
Pros:

Great location. Very comfortable old style hotel. Zoe at reception was very helpful with local knowledge, otherwise rest of staff was spotty on area knowledge.

Cons:

Was expecting more of a full service hotel. The only staff I saw were the two people at the front desk. No service to take care of parking, no concierge for restaurant or local guidance, no help with luggage. My mistake for getting impression from website that it was an older full service hotel.

2026-09-14 • via Nuitee
O
Orlando Jorge • couple • ar
8
2026-09-13 • via Nuitee
C
Christine • extended_group • us
9
Great stay before a cruise but breakfast needs improvement.
Pros:

The room was perfect! The beds were very comfortable and the people at the front desk were very helpful! Very nice and clean hotel! Fantastic location!

Cons:

The breakfast wasn't very good. There were limited and cold selections. The potatoes were awful. This was very disappointing for such a nice ho6tel

2026-09-12 • via Nuitee
K
Kyle • solo_traveller • ca
8
Good, but...
Pros:

Overall the hotel was good. Staff was great. Hotel was clean. .

Cons:

2 issues: needs and pillows were not comfortable and the fitness center is awful

2026-09-10 • via Nuitee
T
Timothy • couple • us
10
Not worth the cost.
Pros:

Location

Cons:

No restaurant other than Breakfast. No lounge/bar. No mini bar in room.

2026-09-05 • via Nuitee
A
Alice • family_with_children • us
8
Pros:

Breakfast was great. Room was spacious and modern. Rooftop bar was nice.

Cons:

The location is tricky. I thought it was closer to main attractions. After doing a day trip, we got off at the Nord Train Station and the walk home was scary. There were many homeless, drug use, and garbage on the streets. Overall, a bad neighborhood. Use Midi Train Station instead.

2026-09-03 • via Nuitee
F
Feiner • solo_traveller • us
10
2026-09-03 • via Nuitee
F
Fiebe123 • couple • be
9
Goede start van vakantie in IJsland
Pros:

Hotel in het centrum van Reykjavik. Toch erg rustig. Het ontbijt is duur maar zeer uitgebreid en lekker.
Ideaal hotel om aan een rondrit door Ijsland te beginnen.

Cons:

Er is geen parking bij het hotel. De parkeerplaatsen in de buurt op straat zijn betalend en kortdurend parkeren. Het was even omrijden naar een geschikte parkeerplaats.

2026-08-30 • via Nuitee
J
Jan Anne • couple • us
9
Lovely location and kind and hardworking staff.
Pros:

Outstanding location

Cons:

Slightly dysfunctional shower. Too tall hard to stand.

Disappointing breakfast buffet.

2026-08-30 • via Nuitee
A
Atiporn • couple • th
7
2026-08-29 • via Nuitee
C
claudia • couple • it
10
2026-08-26 • via Nuitee
S
Shalini • couple • in
9
2026-08-26 • via Nuitee
P
Peter • couple • gb
7
Very good location and comfortable well-appointed room.
Pros:

Very nice comfortable room overlooking main square in town.

Cons:

Lack of public rooms and no restaurant (apart from breakfast)

2026-08-24 • via Nuitee
M
Mikel • extended_group • es
5
2026-08-23 • via Nuitee
H
Hamad • extended_group • ae
8
2026-08-23 • via Nuitee
A
Anne • family_with_children • us
5
Don't go here in high season, be prepared to be overcharged
Pros:

very good location

Cons:

It was a perfectly OK hotel, but dramatically overpriced. Very poor breakfast, which cost 40 euros; an espresso was an extra 8 euros.

2026-08-21 • via Nuitee
A
Alix • couple • us
9
2026-08-15 • via Nuitee
E
Estelle • couple • gb
10
Perfect location, very quiet, comfy beds
Pros:

Great location ready for an early flight in the morning, 5 mins to Terminal 5!

2026-08-15 • via Nuitee