The Hotel Serene Glendale Peoria, Surestay Collection by Best Western

Hotels
•
SureStay Hotel by Best Western
7.7 (990 reviews)
7885 W Arrowhead Towne Ctr , Glendale , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Heated pool
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable price
Cons:
Cleanliness issues
Poor TV remote functionality
Inadequate room cleaning

Categories

Cleanliness
6.6
Multiple mentions of dirty floors and unemptied trash; overall cleanliness was a concern.
Service
8.56
Staff were mentioned as friendly and accommodating, especially Martha and David.
Location
8.6
Convenient location close to shopping centers and important travel points.
Room Quality
7.56
Rooms were clean but some needed updates and had issues with furnishings.
Amenities
7.59
Basic amenities were adequate, but some issues such as the TV remote affected experience.
Value for Money
8.54
Guests felt the price was reasonable given the services provided.
Food and Beverage
6.6
Breakfast received mixed reviews, and coffee quality was noted as lacking.
Overall Experience
7.57
Overall experience was positive despite some cleanliness and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:45

Property Description

Luxurious Outdoor Pool
Experience relaxation and fun in the sun at our hotel's inviting outdoor pool. Whether you want to take a refreshing dip or simply lounge poolside, our pool area is the perfect spot to unwind during your stay.

Complimentary Amenities
Enjoy the convenience of free Wi-Fi access throughout the hotel, stay connected with friends and family or catch up on work effortlessly. Start your day right with a delicious continental breakfast served each morning, ensuring you have a great start to your day.

Convenient Business Facilities
For our business travelers, take advantage of our on-site business center for all your work needs. Additionally, our 24-hour reception and laundry facilities provide added convenience during your stay. Book now and experience the perfect blend of comfort and convenience at Quality Inn Glendale at Arrowhead Towne Center.

Important information:

Please note that the property is currently undergoing partial renovations. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 990 reviews
Cleanliness: 6.6
Service: 8.56
Location: 8.6
Room Quality: 7.56
Amenities: 7.59
Value for Money: 8.54
Food and Beverage: 6.6
Overall Experience: 7.57
B
Boubker • couple • us
2
Pros:

Nobody was in the front desk I was waiting for 10 minutes. I was knocking on all doors there. Nobody was there and I almost left and I almost left a note that I was there and nobody was helping me.

Cons:

I find cockroach flying one I had to kill it and was dirty.

2026-04-25 • via Nuitee
C
Carolina • extended_group • us
10
2026-04-21 • via Nuitee
E
Enrique • solo_traveller • us
1
Overall, I wouldn’t recommend staying here
Pros:

I don’t really have anything nice to say about the property at all other than the lobby it’s decorated nice I guess and they advertise themselves nicely

Cons:

I didn’t like that there was bugs in the room here in the shower and a are musty smell in the room. I didn’t even stay and got refused to refund. I checked in and immediately checked out. I can’t get a hold of anybody.

2026-04-21 • via Nuitee
Y
Yvonne • couple • us
8
2026-04-18 • via Nuitee
J
Jaqueline • couple • mx
1
Cons:

Casi un mes después de mi reserva y no me han regresado mi deposito. No contestan llamadas ni mensajes.

2026-04-16 • via Nuitee
E
Elaine • family_with_children • us
6
2026-04-13 • via Nuitee
T
Terry • solo_traveller • us
10
Nice and comfy
Pros:

Clean and the staff was amazing, had my key ready to go when I arrived

Cons:

Nothing comes to mind

2026-04-13 • via Nuitee
J
Jessie • couple • us
10
Pros:

Nice. And clean staff is amazing

Cons:

N/a

2026-04-10 • via Nuitee
R
Roan • family_with_children • us
10
2026-04-07 • via Nuitee
A
alena • family_with_children • us
8
An excellent budget-friendly choice with basic free breakfast
Pros:

The Serene Hotel is a fantastic find for the low price. The recent remodel looks sharp, the location is unbeatable, and the staff are exceptionally friendly and helpful.

Cons:

The only downsides were the noise levels—the AC was loud and the bed was squeaky. Breakfast was fine, very basic, just what you expect from hotel on budget.

2026-04-07 • via Nuitee
F
Farinelli • family_with_children • us
10
Awesome
Pros:

Receptionist is amazing. She was very understanding regarding special needs. The room met every need and concern we had. Comfy and homey feeling. Quiet evening. Very relaxing and awesome location with many to do's in the area.

Cons:

S t ay was too short. Nothing 4o complain about.

2026-04-06 • via Nuitee
S
Sharon • couple • us
6
2026-04-06 • via Nuitee
S
Sara • couple • us
5
2026-04-05 • via Nuitee
K
Kenneth • family_with_children • us
1
2026-03-22 • via Nuitee
J
Joanne • solo_traveller • us
8
Will stay there again
Pros:

Met expectations

2026-03-22 • via Nuitee
S
Stephanie • family_with_children • us
4
It’s okay. DOUBLE CHECK EVERYTHING BEFORE SETTING IN
Pros:

Hotels in a nice location beds are comfortable

Cons:

How to request for pull out sofa bedsheets, as well as blanket, had to make sofa bed myself. Sink to the bathroom was not clean properly as well as the headboard on one bed. And then upon checkout was met with disrespectful staff, even after paying the late checkout fee was still told to leave at 11.

2026-03-18 • via Nuitee
A
Adriana • couple • us
3
Stay somewhere else!
Pros:

Room was clean and close to the mall.

Cons:

We heard a loud banging that seemed to come from the other side of the wall and didn’t get much sleep at all. When I told the manager at checkout, he didn’t care. Just said “it was probably a homeless person banging on the dumpster and we don’t have any control over that.” He could care less. Spend a little more and stay somewhere else. Icing on the cake, even though we had the Do Not Disturb sign on the outside of the door, cleaning lady still knocked on the door after we’d only slept a couple hours.

2026-03-17 • via Nuitee
P
Polk • solo_traveller • us
10
2026-03-15 • via Nuitee
L
Lesly • family_with_children • us
8
2026-03-12 • via Nuitee
D
Donato • solo_traveller • us
10
2026-03-08 • via Nuitee