The Hotel Serene Glendale Peoria, Surestay Collection by Best Western

Hotels
•
SureStay Hotel by Best Western
7.7 (966 reviews)
7885 W Arrowhead Towne Ctr , Glendale , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Heated pool
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable price
Cons:
Cleanliness issues
Poor TV remote functionality
Inadequate room cleaning

Categories

Cleanliness
6.6
Multiple mentions of dirty floors and unemptied trash; overall cleanliness was a concern.
Service
8.56
Staff were mentioned as friendly and accommodating, especially Martha and David.
Location
8.6
Convenient location close to shopping centers and important travel points.
Room Quality
7.56
Rooms were clean but some needed updates and had issues with furnishings.
Amenities
7.59
Basic amenities were adequate, but some issues such as the TV remote affected experience.
Value for Money
8.54
Guests felt the price was reasonable given the services provided.
Food and Beverage
6.6
Breakfast received mixed reviews, and coffee quality was noted as lacking.
Overall Experience
7.57
Overall experience was positive despite some cleanliness and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:45

Property Description

Luxurious Outdoor Pool
Experience relaxation and fun in the sun at our hotel's inviting outdoor pool. Whether you want to take a refreshing dip or simply lounge poolside, our pool area is the perfect spot to unwind during your stay.

Complimentary Amenities
Enjoy the convenience of free Wi-Fi access throughout the hotel, stay connected with friends and family or catch up on work effortlessly. Start your day right with a delicious continental breakfast served each morning, ensuring you have a great start to your day.

Convenient Business Facilities
For our business travelers, take advantage of our on-site business center for all your work needs. Additionally, our 24-hour reception and laundry facilities provide added convenience during your stay. Book now and experience the perfect blend of comfort and convenience at Quality Inn Glendale at Arrowhead Towne Center.

Important information:

Please note that the property is currently undergoing partial renovations. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 966 reviews
Cleanliness: 6.6
Service: 8.56
Location: 8.6
Room Quality: 7.56
Amenities: 7.59
Value for Money: 8.54
Food and Beverage: 6.6
Overall Experience: 7.57
L
Leyva • family_with_children • us
8
2026-01-26 • via Nuitee
L
Leyva • family_with_children • us
7
2026-01-26 • via Nuitee
P
Polk • solo_traveller • us
10
2026-01-25 • via Nuitee
M
Martin • couple • us
7
2026-01-24 • via Nuitee
D
Donta • solo_traveller • us
10
It's always a smooth welcoming stay
Pros:

Everything

Cons:

N/a

2026-01-23 • via Nuitee
C
Celina • couple • us
10
2026-01-23 • via Nuitee
R
Rosina • couple • us
10
2026-01-20 • via Nuitee
R
Rosina • couple • us
10
2026-01-20 • via Nuitee
J
Jhennifer • family_with_children • us
1
Pros:

Bathrooms need a remodel ASAP! The corners are looking rough and room smells
Funky….

Cons:

Bathrooms and shower floor

2026-01-20 • via Nuitee
E
Efren • solo_traveller • us
8
2026-01-20 • via Nuitee
W
William L • solo_traveller • us
4
My stay was interrupted 2-4 times per hour constantly by a deep booming sound right outside the door
Pros:

Breakfast needs some attention
Cold folded “egg” and Sausage was not too good, and not HOT
JUICE DISPENSER catch basin was full with moldy edges

Cons:

A hot line of food and fresh breads, or pastries

2026-01-19 • via Nuitee
C
Cheryl • extended_group • us
10
2026-01-19 • via Nuitee
N
Nancy • solo_traveller • us
8
HURT to get to room, HURT to get to breakfast, HURT to get in bed.Staff nice when they spoke English
Pros:

nice breakfast (once i got there)

Cons:

1. Very painful walk from the back of the properly, down the entire length of the front of the property, each step i take is painful, i had to stop to let the pain pass 3 times just to get to breakfast.
2. RUDE of staff to speak in the Spanish with English-only patrons in the room.
3. Bed was so high I couldn't get it from ground. Had to pull up a bench and climb up bench, push on wall near bed and roll over...so I'd hold my urine for hours because it hurt so much to get back in bed.
4. COULDN'T GET ROLLATOR IN SHOWER. was very afraid i'd slip without rollator to balance on. Needed handicapped room.

2026-01-19 • via Nuitee
R
Robert • family_with_children • us
9
2026-01-19 • via Nuitee
R
Robyn • couple • us
8
Pros:

The room was clean and comfortable

Cons:

The coffee was not that good

2026-01-19 • via Nuitee
A
Andrew • couple • us
8
I would rate it a hair above being decent for the price and area.
Pros:

Clean and updated, nice layout and furniture.

Cons:

The TV remote did not work so the TV was useless. I tried fixing it without success.

2026-01-19 • via Nuitee
R
Ruffin • solo_traveller • us
6
2026-01-19 • via Nuitee
A
Anna • family_with_children • us
10
2026-01-19 • via Nuitee
N
Nyandwi • solo_traveller • us
7
2026-01-15 • via Nuitee
D
Diamond • family_with_children • us
10
Comfortable
Pros:

Great for the price served the purpose we needed would recommend to anyone trying to save money and go on vacation

Cons:

Nothing beds amd pillows was comfortable

2026-01-10 • via Nuitee