DoubleTree by Hilton Southampton

Hotels
•
Doubletree by Hilton
8 (2328 reviews)
Bracken Place, Chilworth , Southampton , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great service
Comfy beds
Good location
Cons:
Noise issues
Food quality not satisfactory
Parking charges

Categories

Cleanliness
7.46
Several reviews pointed out issues with noise insulation and room conditions.
Service
8.93
Most reviews highlighted the exceptional service provided by staff.
Location
8.47
Location was mentioned positively, but challenges due to traffic noise were noted.
Room Quality
7.92
Comfy beds were mentioned, but issues with heating and noise affected the experience.
Amenities
8.45
General satisfaction with hotel features, but food options were lacking at times.
Value for Money
7.41
Concerns about parking charges affected the perception of value.
Food and Beverage
6.96
Food quality was criticized with a specific mention of awful food.
Overall Experience
8.43
Despite several issues, the overall stay was positive for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:59

Property Description

Luxurious Accommodation
Experience the newly refurbished bedrooms at DoubleTree by Hilton Southampton, offering comfort and style. Enjoy 24-hour room service and relax in front of flat-screen TVs in every room.

Dining Options
Indulge in a culinary journey at the hotel's restaurant, bar, and café. From delicious meals to refreshing drinks, savor a variety of dining options without leaving the property.

Convenient Location
Conveniently located near major highways, attractions like Paultons Theme Park and Southampton Airport are easily accessible. Explore the nearby golf clubs or head to Southampton centre and docks just a short drive away.

Book now for a memorable stay at DoubleTree by Hilton Southampton!

Important information:

Please note some satellite navigation systems may find the hotel easier to locate by using the following postcode: SO16 3NG.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 7.50 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2328 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.47
Room Quality: 7.92
Amenities: 8.45
Value for Money: 7.41
Food and Beverage: 6.96
Overall Experience: 8.43
C
Courtney • family_with_children • gb
10
Pros:

The price we paid was amazing but the hotel exceeded out expectations for the price.

Amazing that our toddler ate for free. This was a hugely welcomed surprise. Staff were fab and nothing was too much trouble.

Cons:

Gym could be better equipped and bigger

2026-03-28 • via Nuitee
N
N • solo_traveller • gb
8
2026-03-28 • via Nuitee
F
Fariha • solo_traveller • gb
5
Very basic
Pros:

Location

Cons:

No fridge in the room, only 2 towels had to use last nights wet towels in the morning. Only 4 tissues in the box.

Room smell weird a little.
Breakfast options was not good value for money.

2026-03-28 • via Nuitee
G
Geoffrey • couple • gb
8
2026-03-27 • via Nuitee
M
m • solo_traveller • nl
8
Gewoon goed, lage prijs, prima ontbijt.
Pros:

Goeie accommodatie vlak bij het vliegveld. Was voor ons een short stay, rustig en ontspannen.

Cons:

NVT

2026-03-27 • via Nuitee
S
Sarah • extended_group • gb
10
2026-03-27 • via Nuitee
P
puffin • family_with_children • gb
10
Pros:

Efficient staff,clean modern room,

2026-03-24 • via Nuitee
M
Monty • solo_traveller • gb
9
Great, will stay again.
Pros:

Friendly and comfortable

Cons:

Nothing

2026-03-23 • via Nuitee
C
Chirag • family_with_children • gb
9
Pros:

Neat, clean, good food

2026-03-23 • via Nuitee
R
Richard • couple • gb
6
Just about passable for one night
Pros:

Easy access to M3 and The Avenue, straight into the centre of Southampton

Cons:

Uncomfortable pillows. The adjoining doors between rooms meant noise was inevitable, especially having a young family next door with Dad actively encouraging the kids to run around. Beyond inconsiderate. Hot water was at a premium, with lukewarm showers despite the hot tap being on full. Whilst parking availability was good, being made to pay for parking on a site completely surrounded by motorways and no foot access seems ludicrous. Limited menu options.

2026-03-23 • via Nuitee
J
Jennie • couple • gb
6
Cons:

£7.50 for the car park - a rip off !

2026-03-23 • via Nuitee
D
Danielle • family_with_children • gb
9
Fab! Would return and recommend
Pros:

I booked this incredibly last minute due to an error on my part with another hotel in the area! (I had booked the wrong date, and they didn’t have any rooms for us- back to the car and a quick search on booking lead us to doubletree)
I was expecting a wait on our room as it was only 20 mins from booking to arriving, but we arrived and were checked in quickly.
We travelled with a toddler and requested a cot for him which was brought up promptly and made while we were unpacking our things.
We requested another duvet which again was brought up really quickly.
It was bedtime for our son, and the team member bringing up the duvet was really respectful and quiet knowing our son was sleeping.

Breakfast was fab!!! Amazing selection!! Including lots of dairy free and gluten free options.

We ate in the restaurant which was a little pricey, but the food was excellent. Absolutely zero complaints when you get what you pay for.

Staff were exceptional and so helpful!

Cons:

My only small niggle would be the cleanliness of the bathroom, it seemed a little neglected in terms of cleanliness, but nothing too horrific!

The room was slightly cold when we arrived but we were able to warm it up pretty quickly.

2026-03-22 • via Nuitee
S
Sourav • family_with_children • gb
9
2026-03-22 • via Nuitee
A
Andrew • family_with_children • gb
9
A great place to stay
Pros:

Friendly staff, good food and great location

Cons:

Leaving

2026-03-22 • via Nuitee
G
Gemma • couple • gb
10
2026-03-21 • via Nuitee
V
Victoria • solo_traveller • gb
9
2026-03-21 • via Nuitee
G
Graham • solo_traveller • gb
5
2026-03-19 • via Nuitee
J
Jonathan • solo_traveller • gb
5
Hotel good, food awful
Pros:

The hotel was clean and well appointed. The staff were friendly

Cons:

The food was totally awful. Really shocking bad. I felt I had to eat there because there was nothing else nearby. I only ate in the evenings so I can't comment on the breakfasts

2026-03-17 • via Nuitee
P
Priyanka • solo_traveller • in
9
2026-03-16 • via Nuitee
L
Liam • family_with_children • gb
4
One Night Stay - Nice but a few Disappointments
Pros:

Staff were pleasant, especially the young guy on the front desk who asked us about why we travelled up, where from and also helped us with some rubbish from our daughter's birthday toy. A pleasant person all-round. Decor was nice in the hotel too and was clean.

Cons:

Wasn't informed that parking came at a cost beforehand. Wasn't informed that £50 is taking as 'pending' on your account prior to checking out. Informed it would be reversed if not used immediately upon checking out but this still hasn't happened and is well over 24 hours later. The bed was also extremely uncomfortable, especially when you compare it to even a Travelodge or Premier Inn - expected better.

2026-03-16 • via Nuitee