DoubleTree by Hilton Southampton

Hotels
•
Doubletree by Hilton
8 (2328 reviews)
Bracken Place, Chilworth , Southampton , gb

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great service
Comfy beds
Good location
Cons:
Noise issues
Food quality not satisfactory
Parking charges

Categories

Cleanliness
7.46
Several reviews pointed out issues with noise insulation and room conditions.
Service
8.93
Most reviews highlighted the exceptional service provided by staff.
Location
8.47
Location was mentioned positively, but challenges due to traffic noise were noted.
Room Quality
7.92
Comfy beds were mentioned, but issues with heating and noise affected the experience.
Amenities
8.45
General satisfaction with hotel features, but food options were lacking at times.
Value for Money
7.41
Concerns about parking charges affected the perception of value.
Food and Beverage
6.96
Food quality was criticized with a specific mention of awful food.
Overall Experience
8.43
Despite several issues, the overall stay was positive for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:59

Property Description

Luxurious Accommodation
Experience the newly refurbished bedrooms at DoubleTree by Hilton Southampton, offering comfort and style. Enjoy 24-hour room service and relax in front of flat-screen TVs in every room.

Dining Options
Indulge in a culinary journey at the hotel's restaurant, bar, and café. From delicious meals to refreshing drinks, savor a variety of dining options without leaving the property.

Convenient Location
Conveniently located near major highways, attractions like Paultons Theme Park and Southampton Airport are easily accessible. Explore the nearby golf clubs or head to Southampton centre and docks just a short drive away.

Book now for a memorable stay at DoubleTree by Hilton Southampton!

Important information:

Please note some satellite navigation systems may find the hotel easier to locate by using the following postcode: SO16 3NG.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 7.50 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2328 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.47
Room Quality: 7.92
Amenities: 8.45
Value for Money: 7.41
Food and Beverage: 6.96
Overall Experience: 8.43
M
Monty • solo_traveller • gb
10
Great
Pros:

Very clean and friendly

Cons:

Nothing

2026-04-11 • via Nuitee
R
Rita • family_with_children • mt
8
2026-04-10 • via Nuitee
M
Michael • extended_group • gb
10
Great stay, excellent food and lovely staff.
Pros:

Great location for Southampton Docks. All the staff we interacted with were lovely: reception, bar, and dining. Room was excellent. Our stay met our needs.

Cons:

All was fine.

2026-04-10 • via Nuitee
T
Tracey • solo_traveller • gb
5
ok
Pros:

location

Cons:

Booking was incorrect - no bed for my son
Restaurant was cold

2026-04-10 • via Nuitee
J
Jérémy • family_with_children • gb
3
Bad experience
Pros:

Not much

Cons:

The overall state. Very old. Old furniture. Old bedroom. Staff not helping.

2026-04-10 • via Nuitee
L
Lorraine • family_with_children • gb
8
2026-04-09 • via Nuitee
B
Barry • couple • gb
5
Thermal Pjamas needed.
Pros:

Location

Cons:

The room heating was terrible. I should have took notice of the many complaints about this by other guests , but ce la vie.
Hotel in a great location, but I won’t be staying here again until I see a notice the heating has been upgraded.

2026-04-08 • via Nuitee
D
Dale • solo_traveller • gb
3
Good except the food
Pros:

I didn’t have any

Cons:

Evening meal was shocking the ribs were stone cold. Restaurant was empty which is never a good sign!

2026-04-08 • via Nuitee
S
Sean • family_with_children • ie
3
Don’t expect a comfortable bed!
Pros:

I didn’t enjoy my stay at all.

Cons:

Landed at the hotel just before 9pm, having booked only 13 hours earlier before starting an 11-hour journey from Ireland (boat and 574 miles of driving). I had specifically requested a cot in one of our two rooms for my child.

On arrival, the hotel was hosting a private event with extremely loud music—so loud the car park was vibrating. The lobby was chaotic, making check-in unnecessarily stressful after such a long journey.

Despite the advance booking and clear request, no cot had been prepared in the room. Our 21-month-old, who should have been transferred straight to bed, had to be woken and kept waiting. We were told reception would sort it, but after 30 minutes with no update, we had to call to chase it. The cot eventually arrived 45 minutes after we entered the room—far too late for a tired child who normally sleeps at 8pm. This is a basic request that should have been handled well in advance.

The mattress was unacceptable for any hotel, let alone one claiming a four-star standard. Every movement caused loud spring noises, making it the worst bed I’ve experienced despite having stayed in hundreds of accommodations across 30+ countries.

Charging guests for parking also felt unreasonable. While I understand the need to manage long-term parking, there are better ways to do this than charging all overnight guests indiscriminately.

Given the poor quality of the room, I chose to skip breakfast entirely as I had little confidence in the overall standard.

I genuinely question how this hotel has achieved a four-star rating. In my experience, it is a basic three-star property at best. Based on this stay, I would avoid this hotel and would seriously reconsider staying at DoubleTree by Hilton in the future.

2026-04-07 • via Nuitee
E
Edworthy • extended_group • gb
5
Pros:

Room was large

Cons:

The bed

2026-04-07 • via Nuitee
H
Helen • family_with_children • gb
9
2026-04-06 • via Nuitee
A
Abimbola • family_with_children • gb
10
Very cozy and lovely
Pros:

Everyone was really nice and helpful

Cons:

The lifts were small and I had to pay for parking.

2026-04-06 • via Nuitee
M
Mariana • family_with_children • gb
8
2026-04-06 • via Nuitee
W
Will • solo_traveller • gb
8
It was a comfortable experience
Pros:

Breakfast was nice

Cons:

Nothing

2026-04-06 • via Nuitee
N
Ngombe • family_with_children • gb
9
Amazing experience, I loved it
2026-04-05 • via Nuitee
G
Gideon • couple • gb
8
2026-04-05 • via Nuitee
S
Shahl • family_with_children • gb
8
2026-04-03 • via Nuitee
G
Gitana • extended_group • gb
10
2026-04-01 • via Nuitee
S
sally • couple • gb
10
Pros:

Nice staff

2026-04-01 • via Nuitee
A
Alokemeet • couple • gb
8
2026-04-01 • via Nuitee