DoubleTree by Hilton Southampton

Hotels
Doubletree by Hilton
8 (2328 reviews)
Bracken Place, Chilworth , Southampton , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great service
Comfy beds
Good location
Cons:
Noise issues
Food quality not satisfactory
Parking charges

Categories

Cleanliness
7.46
Several reviews pointed out issues with noise insulation and room conditions.
Service
8.93
Most reviews highlighted the exceptional service provided by staff.
Location
8.47
Location was mentioned positively, but challenges due to traffic noise were noted.
Room Quality
7.92
Comfy beds were mentioned, but issues with heating and noise affected the experience.
Amenities
8.45
General satisfaction with hotel features, but food options were lacking at times.
Value for Money
7.41
Concerns about parking charges affected the perception of value.
Food and Beverage
6.96
Food quality was criticized with a specific mention of awful food.
Overall Experience
8.43
Despite several issues, the overall stay was positive for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:59

Property Description

Luxurious Accommodation
Experience the newly refurbished bedrooms at DoubleTree by Hilton Southampton, offering comfort and style. Enjoy 24-hour room service and relax in front of flat-screen TVs in every room.

Dining Options
Indulge in a culinary journey at the hotel's restaurant, bar, and café. From delicious meals to refreshing drinks, savor a variety of dining options without leaving the property.

Convenient Location
Conveniently located near major highways, attractions like Paultons Theme Park and Southampton Airport are easily accessible. Explore the nearby golf clubs or head to Southampton centre and docks just a short drive away.

Book now for a memorable stay at DoubleTree by Hilton Southampton!

Important information:

Please note some satellite navigation systems may find the hotel easier to locate by using the following postcode: SO16 3NG.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 7.50 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2328 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.47
Room Quality: 7.92
Amenities: 8.45
Value for Money: 7.41
Food and Beverage: 6.96
Overall Experience: 8.43
J
Julie couple gb
5
Not as booked or expected. Cancelled July's booking as a result.
Pros:

Restaurant staff were very attentive and polite.
Although food was pricey.. it was good and well presented.
Everywhere was nice and clean.
Parking was good.

Cons:

We had a terrible experience with front of house/reception. Didn't end up with the wheelchair accessible room booked 8 months before... caused horrific problems, especially for toilet/bathroom.
And the 2 hours spent in reception where staff hadn't a clue what they were doing was frustrating after a long, hard day of travelling with medical problems too.
I immediately got on my phone and cancelled July's booking. Wouldn't risk that again! Reception staff need better training and a much quicker/better response to problems.

2026-02-14 via Nuitee
Z
Zydrunas couple gb
7
2026-02-13 via Nuitee
R
RobertB2983 Business
10
Restaurant service
Pros:

Excellent service from Clare in the restaurant this evening, very helpful and pleasant.

2026-02-12 via Tripadvisor
E
Emma family_with_children gb
10
2026-02-12 via Nuitee
S
Sheila solo_traveller gb
9
Good stay: clean room + good breakfast. Need car to get around, but on-site car park (for fee)
Cons:

You need a car to get anywhere as public transport is not walking distance.
Car park charges £7 per day (Feb26).

There is an on-site restaurant. But the dinner menu is very limited and relatively expensive (burger, fries + 1 soft drink, £27).

2026-02-12 via Nuitee
A
Alistair solo_traveller gb
9
2026-02-12 via Nuitee
D
Derin couple gb
10
Comfortable, good food, car parking
Pros:

Hotel as described, our 2nd visit here and would stay again

Cons:

N/A

2026-02-11 via Nuitee
M
Monty solo_traveller gb
8
2026-02-10 via Nuitee
B
Bradley solo_traveller gb
3
Not worth the money or the Hilton name.
Pros:

Nice sized rooms.

Cons:

Dirty plates at breakfast.
Poor breakfast options.
General cleanliness issues.
No room cleaning the entire stay.

2026-02-10 via Nuitee
E
Ecevit family_with_children tr
7
Good location, spacey rooms.
Pros:

Spacey rooms

Cons:

There was a leakage from the toilet in the bathroom

2026-02-09 via Nuitee
A
A6759KJandrewm Friends getaway
10
Lovely Bartender in difficult situation
Pros:

Was at the bar today and saw a bartender being shouted at by some worker he tried to walk away but she followed him i could hear it from my table, he didnt deserve this treatment as he was super friendly and quite a funny chap I just thought it was real unprofessional of this lady to make a scene and follow him as he was trying to defuse the situation. He really showed strong will to keep it together was a perfect visit to the hotel other than this altercation between workers i believe his name was jay or jev really good customer service will be back again.

2026-02-03 via Tripadvisor
S
Stay48380765940 Couples Guernsey, Channel Islands
10
Excellent as always
Pros:

We have just stayed here for the 3rd time and as always it was a great stay , from the friendly greeting at reception , the friendly bar man (sorry didn’t catch your name) , the food in the restaurant was lovely and Claire was so helpful and couldn’t do enough for us , the rooms are very spacious and comfortable , all in all this hotel is brilliant value for money and the staff are a credit to the hotel

2026-02-03 via Tripadvisor
3
387kirstineb Couples Kingsclere, Berkshire, England
10
Great hotel and staff
Pros:

Hotel was lovely, the room was spacious, with lovely mattress and pillows. Claire and Javin working in the bar were amazing, friendly and attentive.

We took our dog with us, who was allowed in the bar area, would definitely recommend if ur visiting Southampton or pre cruising

2026-02-01 via Tripadvisor
P
Patel solo_traveller gb
8
Pros:

Everything went well - except for my booking with Booking.com
The lady was beautifully polite but her understanding of my problem was unclear. I tried to amend my booking so as to get some medical assistance, but she did not comprehend, so in frustration I gave up in the end,, after managing to get to a doctor. I loved the hotel and all the staff were very helpful.

2026-01-31 via Nuitee
B
Briony solo_traveller gb
10
2026-01-31 via Nuitee
V
V4173DNamandad Couples
10
Great Pre Cruise stop over
Pros:

Great location close to airport & cruise terminal.
Fabulous welcome from Holly on reception. We were given free late checkout as it was quiet. There was a really friendly team with Claire & Jeven on bar/waiting on. Food was great,came out hot, good value.
Room(431) was clean,bed very comfy,big white towels,ample toiletries ,hot shower.
Breakfast was fabulous,we saw Claire again and it was lovely she remembered us from the evening. There was a great variety fruit,cereal, breads,,pastries and a full hot buffet of bacon,wgg sausage,beans & hash browns..
You can hear the motorway slightly but not enough to disturb sleep.
I used weights and treadmill in gym, I was I there alone for an hour which was great.It was a bit grubby,and no equipment wipes or towels available, but that didnt bother me. Overall a fabulous pre cruise stop over. Would highly recommend 👌

2026-01-30 via Tripadvisor
G
Grzegorz extended_group gb
10
2026-01-30 via Nuitee
C
Cristiano solo_traveller ch
6
Pros:

Calmo, immerso nel verde

Cons:

Stanze fredde, anche i miei colleghi hanno evidenziato lo stesso problema . Ho richiesto due volte di sbloccare la cassaforte in stanza che all’arrivo era chiusa. Sono partito 4 giorni dopo e la cassaforte era ancora chiusa . Lo stesso per una lampada non funzionante accanto al letto.

2026-01-30 via Nuitee
D
David couple gb
7
Pros:

Problems with heating in the room which made for a chilly start. After contacting reception the duty manager quickly provided a plug in electric heater which greatly improved the comfort

2026-01-30 via Nuitee
B
B7365RCdaveh Business
10
Lovely staff and hotel.
Pros:

I am currently staying here with business, when I arrived I was greeted with a professional warm welcome, every member of staff I speak to across the hotel have been externally friendly and present.

The rooms are clean and tidy and fully equipped, from shower gel through to ironing board and hair dryer.

The heating and AC works well, there is an openable window and the bed is comfortable.

The food is good, the menu isn’t extensive but there is plenty on there and the quality is good too.

I read a few reviews before attending and I was a little concerned but I can say that my experience has been nothing short of great.

2026-01-29 via Tripadvisor