DoubleTree by Hilton Hotel Chattanooga Downtown

Hotels
•
Doubletree by Hilton
8.8 (553 reviews)
407 Chestnut Street , Chattanooga , us

listing image 1
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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food
Cons:
Rooms need renovation
Property was dirty
Expensive amenities

Categories

Cleanliness
7.25
The property was dirty and needs total renovation.
Service
10
Staff were courteous, especially Shannon, and provided good customer service.
Location
10
Everything is in walking distance and great location.
Room Quality
7.22
Rooms are small, in need of repairs, and not like the pictures posted.
Amenities
9.26
The gym and pool are good, but some amenities were not up to standard.
Value for Money
7.71
Breakfast and parking charges are high for the quality provided.
Food and Beverage
9.74
Food was good, and the breakfast buffet was very nice.
Overall Experience
9.2
Experience was mixed with some enjoyable aspects but significant failures.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:25

Property Description

Convenient Downtown Location

Located just off Interstate 27 in downtown Chattanooga, the Doubletree Hotel is only 3 blocks away from the popular Tennessee Aquarium.

Modern Amenities

Guestrooms at this hotel are equipped with free high-speed internet, flat-screen TVs, MP3 docking stations, microwaves, refrigerators, and coffeemakers, ensuring a comfortable stay for all guests.

Dining and Recreation Options

Enjoy a delicious breakfast at the on-site restaurant, ELEVEN, or grab a drink at the H20 Lounge and Bar. Need a caffeine fix? The Daily Grind serves Starbucks coffee. Unwind at the outdoor saltwater pool or stay active at the state-of-the-art fitness center.

Book your stay at Doubletree Hotel Chattanooga for a perfect blend of convenience and comfort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 3 years old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Video

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 553 reviews
Cleanliness: 7.25
Service: 10
Location: 10
Room Quality: 7.22
Amenities: 9.26
Value for Money: 7.71
Food and Beverage: 9.74
Overall Experience: 9.2
M
MIchael • solo_traveller • us
8
2026-04-24 • via Nuitee
• family_with_children • us
9
2026-04-15 • via Nuitee
Y
Young • couple • us
10
2026-04-13 • via Nuitee
L
L6006QIkenl • Family
10
Relaxing
Pros:

Kate, at the coffee bar was very helpful.

2026-04-08 • via Tripadvisor
W
Watsonsdaughter • Family
10
Great stay in Chattanooga!
Pros:

This is the nicest hotel! My son and I walked down the block at night to get pizza and it was a safe and friendly area. The hotel is very clean and the beds are comfy! Of course the cookies are fantastic! Kate B., the supervisor in the coffee shop, went above and beyond to make us feel welcome and took special care of us as my husband had just had a major surgery. She was so kind and thoughtful.

2026-04-07 • via Tripadvisor
K
Karen • couple • il
5
Don’t come to this hotel
Pros:

The location

Cons:

You were supposed to be the hotel of the weekend rodeo and gave shuttles but you claim you didn’t know anything but you were on the huge billboard as a sponsor. The hotel is a construction site. Only 1 elevator worked , the breakfast was soo poor it was upsetting. But you still charged full rates. Should have picked a different hotel

2026-04-06 • via Nuitee
O
Odyssey105080 • Family • Nashville, Davidson County, Tennessee
6
Decent but needs improvement
Pros:

I have stayed at the Doubletree in Downtown Chattanooga, and my stays have always been pleasant. This visit, however, presented some challenges due to the renovations happening. I would recommend that the parking limitations due to the storage bins in the lot and lots of the patchwork is incomplete leaving for a less comfortable experience especially in our room (see the attached picture). Despite these challenges, we had an amazing time at breakfast as the staff was so attentive and kind , especially Shannon. She was a top notch server!

2026-04-04 • via Tripadvisor
C
crystallF5410LT • Family
10
Grove Restaurant & Bar Experience
Pros:

Shannon at The Grove Restaurant & Bar was the best!! She provided amazing customer service and made my morning so bright. Make sure to ask for her on your next trip. Thanks so much Shannon!

2026-04-04 • via Tripadvisor
J
Javon • couple • us
3
I would not recommend this hotel.
Pros:

The cookies were great at the front desk. The location is great.

Cons:

I didn't like that fact that I requested a high floor and I didn't receive one. They put me on the 3rd floor and the view was horrible. There was renovations going on and the noise was loud and the hotel smelled fishy. I told them about the noise and they only gave me on night of free parking. The staff was very nice and the rooms were decent but I will not be staying at this location again if I'm ever in Savannah. Oh they also raise the rates about $200 more because there was an event going on In town.. I know a lot of places do that but to me that's just greedy.

2026-04-02 • via Nuitee
S
Shawn • family_with_children • us
9
2026-04-02 • via Nuitee
C
Chelsea • family_with_children • us
5
Wouldn’t stay again
Pros:

Parking and location were both convenient

Cons:

Construction going on in the hotel that caused disturbances all morning in the room above us. Drilling hammering all in the early hours of the morning. Carpet on the room looked unsanitary and the bathroom was left with hair from the previous guest. Towels had stains on them

2026-04-01 • via Nuitee
K
Kathy • family_with_children • us
5
2026-03-30 • via Nuitee
T
T • family_with_children • us
3
Not worth the money
Pros:

The hotel is under construction, no secure parking, but they charge for it

Cons:

Construction

2026-03-30 • via Nuitee
M
Mark • couple • us
10
2026-03-26 • via Nuitee
P
Pendergrass • couple • us
10
2026-03-22 • via Nuitee
W
W8056FEdeniseg • Family
10
Coffee spot
Pros:

Great latte!! Kate B at the coffee shop was very sweet and helpful!!

2026-03-15 • via Tripadvisor
J
Janet • family_with_children • us
6
OK
Pros:

Bedroom was clean and nicely decorated. Bathroom had amply towels and supplies. Enjoy the check-in cookie (as always.)

Cons:

Bed mattress and pillows hard. Currently there is renovation/construction going on. I am very good at driving and maneuvering my truck. It extremely difficult to get out of the parking stall due to construction materials in the way and the construction truck next to my vehicle making almost nearly impossible to leave. Rent property now and get this out of way for your paying customers.

2026-03-15 • via Nuitee
Y
Y929LOjohne • Family • Killeen, Texas
10
Incredible staff Kate, and gunner over the moon amazing
Pros:

I was treated like a king from Kate and gunner

Truly value the customer and making you feel comfortable and at home, can’t say enough about the spirit of helpfulness and joy that they bring to the workplace

2026-03-13 • via Tripadvisor
S
SilvioC291 • Business • Florence, Tuscany
6
Average
Pros:

Stay is a classical USA Hotel Chain, room a little bit too hot, Breakfast OK

2026-02-25 • via Tripadvisor
W
williammT2833PZ • Family
10
Always accommodating
Pros:

I want to thank the staff for their professionalism, courtesy and compassion during our stay. This location is hands downs the best I have stayed at in all of my travels at Hilton properties. They have always been kind and helpful. They make you feel more like family than a person who is staying at the hotel.

I want to say thank you to Cait at the front desk she is always courteous, kind and makes sure our stay is the best every time we go there.

This time was even more touching because of the situation we went through. I would also like to thank Evan Stiefel, the food and beverage manager for taking time to talk to me in the elevator. I had just returned from the hospital and he happened to get on the elevator and his kind words and subsequent best wishes card mean a great deal to me and my family.

We are truly thankful for everything the staff did to make our staff the best it could be.

2026-02-23 • via Tripadvisor