DoubleTree by Hilton Hotel Chattanooga Downtown

Hotels
•
Doubletree by Hilton
8.8 (553 reviews)
407 Chestnut Street , Chattanooga , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food
Cons:
Rooms need renovation
Property was dirty
Expensive amenities

Categories

Cleanliness
7.25
The property was dirty and needs total renovation.
Service
10
Staff were courteous, especially Shannon, and provided good customer service.
Location
10
Everything is in walking distance and great location.
Room Quality
7.22
Rooms are small, in need of repairs, and not like the pictures posted.
Amenities
9.26
The gym and pool are good, but some amenities were not up to standard.
Value for Money
7.71
Breakfast and parking charges are high for the quality provided.
Food and Beverage
9.74
Food was good, and the breakfast buffet was very nice.
Overall Experience
9.2
Experience was mixed with some enjoyable aspects but significant failures.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:25

Property Description

Convenient Downtown Location

Located just off Interstate 27 in downtown Chattanooga, the Doubletree Hotel is only 3 blocks away from the popular Tennessee Aquarium.

Modern Amenities

Guestrooms at this hotel are equipped with free high-speed internet, flat-screen TVs, MP3 docking stations, microwaves, refrigerators, and coffeemakers, ensuring a comfortable stay for all guests.

Dining and Recreation Options

Enjoy a delicious breakfast at the on-site restaurant, ELEVEN, or grab a drink at the H20 Lounge and Bar. Need a caffeine fix? The Daily Grind serves Starbucks coffee. Unwind at the outdoor saltwater pool or stay active at the state-of-the-art fitness center.

Book your stay at Doubletree Hotel Chattanooga for a perfect blend of convenience and comfort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 3 years old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Video

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 553 reviews
Cleanliness: 7.25
Service: 10
Location: 10
Room Quality: 7.22
Amenities: 9.26
Value for Money: 7.71
Food and Beverage: 9.74
Overall Experience: 9.2
M
Mark • couple • us
10
2026-03-26 • via Nuitee
P
Pendergrass • couple • us
10
2026-03-22 • via Nuitee
J
Janet • family_with_children • us
6
OK
Pros:

Bedroom was clean and nicely decorated. Bathroom had amply towels and supplies. Enjoy the check-in cookie (as always.)

Cons:

Bed mattress and pillows hard. Currently there is renovation/construction going on. I am very good at driving and maneuvering my truck. It extremely difficult to get out of the parking stall due to construction materials in the way and the construction truck next to my vehicle making almost nearly impossible to leave. Rent property now and get this out of way for your paying customers.

2026-03-15 • via Nuitee
Y
Y929LOjohne • Family • Killeen, Texas
10
Incredible staff Kate, and gunner over the moon amazing
Pros:

I was treated like a king from Kate and gunner

Truly value the customer and making you feel comfortable and at home, can’t say enough about the spirit of helpfulness and joy that they bring to the workplace

2026-03-13 • via Tripadvisor
S
SilvioC291 • Business • Empoli, Tuscany
6
Average
Pros:

Stay is a classical USA Hotel Chain, room a little bit too hot, Breakfast OK

2026-02-25 • via Tripadvisor
W
williammT2833PZ • Family
10
Always accommodating
Pros:

I want to thank the staff for their professionalism, courtesy and compassion during our stay. This location is hands downs the best I have stayed at in all of my travels at Hilton properties. They have always been kind and helpful. They make you feel more like family than a person who is staying at the hotel.

I want to say thank you to Cait at the front desk she is always courteous, kind and makes sure our stay is the best every time we go there.

This time was even more touching because of the situation we went through. I would also like to thank Evan Stiefel, the food and beverage manager for taking time to talk to me in the elevator. I had just returned from the hospital and he happened to get on the elevator and his kind words and subsequent best wishes card mean a great deal to me and my family.

We are truly thankful for everything the staff did to make our staff the best it could be.

2026-02-23 • via Tripadvisor
T
tiffanyt648 • Family
10
Great employee experience!
Pros:

Our experience at breakfast was outstanding. Our server Shannon went above and beyond to make sure that we were taken care of. I didn’t think I would make it down after having a migraine. She greeted me warmly when I joined the table. We will back just to see Shannon!

2026-02-22 • via Tripadvisor
G
G7125LErebeccab • Family
2
Scam artists
Pros:

Tried to block rooms for my son’s wedding and fell victim to a classic bait-and-switch scam - the woman in charge of blocking rooms was supposed to email me the proposal, but was magically unreachable for 5 days, until she had made sure she doubled all the advertised rates on all the websites.

We discovered at all the hotels we visited that one of the first questions these people ask is “what other hotels are you looking at?” which I’m now sure is to collude and get them to raise their prices as well.

2026-02-21 • via Tripadvisor
A
Ashley • family_with_children • us
6
Expensive and not worth the money, I’ve stayed in better hotels for $120.
Pros:

The gym, and the pool

Cons:

The breakfast is $18 per person, parking is $25, the shower was extremely small, the beds were uncomfortable, the TV was not a smart TV. The rooms were outdated and poorly lit. The only reason I stayed here was because of the location.

2026-01-20 • via Nuitee
A
Ashish • family_with_children • us
10
2026-01-20 • via Nuitee
A
Alan • couple • us
8
Cons:

Parking spots are very tight.. my truck was hit “rubbed” by car next to me.. and not a note or anything didn’t know it till later that day..

2026-01-19 • via Nuitee
R
Regina • couple • us
9
We will be back next year!
Pros:

Got to experience the Presidential Suite. The staff was very nice and went out of their way to make our anniversary and our stay wonderful.
Thank you!

Cons:

Nothing.

2026-01-19 • via Nuitee
K
Kim • family_with_children • us
10
Pros:

Clean and beautiful environment and wonderful staff. Ammentitues are exceptional.

Cons:

That animals are allowed to stay in such a beautiful clean hotel

2026-01-19 • via Nuitee
B
Brian • couple • us
10
2026-01-19 • via Nuitee
S
Sarabeth • couple • us
9
2026-01-19 • via Nuitee
J
Jeremy' • family_with_children • us
9
Cons:

I'm a smoker, it was raining for a couple of our days while staying there,so a covered smoking area would of been great instead of having to stand in the rain to be in compliance with your policy.Thank you

2026-01-19 • via Nuitee
W
Wendy • couple • us
7
We stay here just about every New Year’s Eve, and this is the only time that we weren’t totally satisfied
Pros:

It’s clean and the staff is amazing

Cons:

We booked a jacuzzi room like we always do when we stay there, but the Jacuzzi only had cold water so we didn’t get to use it

2026-01-16 • via Nuitee
A
Austin • couple • us
10
Highly recommend hotel.
Pros:

Everything

Cons:

Nothing

2026-01-12 • via Nuitee
D
danielhJ3678WB • Business
10
A great experience, highly recommend
Pros:

Shannon went above and beyond. We had an early meeting and she made us a fresh pot of coffee and cont’d to check on us consistently with a smile.

2026-01-07 • via Tripadvisor
S
Safari58633460755 • Couples
10
First timers in Chattanooga.
Pros:

On the evening of January 6, Sarah was incredibly helpful. We had no reservation and our first timers in Chattanooga, Tennessee. Sarah provided a wealth of information on local restaurants and attractions and more importantly was able to completely answer all of our questions regarding the hotel, facilities and timing. She is an outstanding representative of the Hilton family.

2026-01-06 • via Tripadvisor