Holiday Inn Express & Suites Nashville-I-40 & I-24(Spence Lane) by IHG

Hotels
•
Holiday Inn Express
6.4 (274 reviews)
714 Spence Lane , Nashville , US
+1 615-366-6691

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good/convenient location (near campus, off highway)
Friendly/helpful staff (many mentions)
Breakfast often described as good/excellent
Some rooms clean, comfortable, with full kitchens and accessible layouts
Comfortable beds and 24-hour coffee praised
Cons:
Frequent reports of mold, bad smells, roaches and general dirtiness
Inconsistent front desk service (some rude/unhelpful staff; one turned guest away)
Breakfast/service items sometimes run out; occasional food quality issues
In-room issues: coffee maker failure, patchy repairs, sink drainage problems
Small parking lot and occasional nighttime noise (sirens)

Categories

Cleanliness
4.5
Multiple reviews report mold, roaches, urine and damp/wet-basement smells and general dirtiness; a minority called rooms clean, so overall cleanliness is below average.
Service
7
Staff is frequently described as friendly and helpful (some guests praised attentive staff and 24-hour coffee), but there are notable reports of rude or unhelpful front desk interactions, so service is generally positive but inconsistent.
Location
7
Many guests praise the convenient location (near campus, easy to find, off highway), though some mention small parking, noise (sirens) and less-desirable nighttime surroundings.
Room Quality
6
Room quality is mixed: some rooms are comfortable with full kitchens and accessible layouts, while others are janky, have patch repairs, drainage issues, mold or odors.
Amenities
6.8
Amenities like breakfast and 24-hour coffee are highlighted positively, and in-room kitchens are appreciated; staffing shortages and occasional supply/run-out issues reduce the score slightly.
Value for Money
6.4
Not directly discussed in most reviews; assigned the target overall rating (standard quality for this hotel tier).
Food and Beverage
7.2
Breakfast is frequently called good to excellent by many guests, though some report items running out, empty juices and occasional quality issues; overall slightly above average.
Overall Experience
6.3
Guest experiences vary widely—from repeat, very satisfied visitors to guests who say they will never return—resulting in a mixed overall impression slightly below the target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location
Located just 10 minutes' drive from Nashville Convention Center, Holiday Inn Express & Suites Nashville-I-40 & I-24 (Spence Lane) offers easy access to popular attractions like the Country Music Hall of Fame and Grand Ole Opry.

Modern Amenities
Enjoy a comfortable stay in rooms equipped with a flat-screen TV, free WiFi, and complimentary toiletries. Relax by the seasonal outdoor pool or break a sweat in the 24-hour fitness centre.

Exceptional Service
Start your day right with a complimentary hot breakfast and take advantage of the 24-hour front desk for all your needs. With Nashville Airport just 4 km away, your travel convenience is guaranteed.

Book your stay at Holiday Inn Express & Suites Nashville-I-40 & I-24 (Spence Lane) now for a memorable Nashville experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.4
Based on 274 reviews
Cleanliness: 4.5
Service: 7
Location: 7
Room Quality: 6
Amenities: 6.8
Value for Money: 6.4
Food and Beverage: 7.2
Overall Experience: 6.3
K
Kimberly • couple • us
1
We did not stay. I ended up leaving and finding a different hotel.
Pros:

The manager tried working with me, and u Detroit I was unhappy with the room.

Cons:

It was dirty, the room was so musty that fixtures were rusted. The tile was sticky and gross.

2026-11-03 • via Nuitee
M
melissa • solo_traveller • us
7
Pros:

The room was close to the exit and very clean. The bathroom had a movable handicap shower seat & there were plenty of grab bars.

Cons:

The elevator in the lobby was not working. Had to drive around to the back door to get my scooter into the room. We booked a king-size room, but the bed was smaller. The roll in shower didn't have a hand-held shower extension.

2026-11-02 • via Nuitee
C
Cynthia • couple • us
1
Will never return.
Pros:

Breakfast was "OK". Relatively few prepared options.

Cons:

Facility was in very poor condition,. Trash was piled up, on view, in the office area. Front desk staff on arrival very unpleasant.

2026-10-31 • via Nuitee
G
Gibson • solo_traveller • us
4
Decent stay, good location, decent people.
Pros:

Easy to locate in a good position relative to the city

Cons:

Room was dirty, janky, and sketchy.

2026-10-25 • via Nuitee
M
Matthew • couple • us
3
Moldy and smells bad
Pros:

Staff was nice

Cons:

Room was moldy and dirty. This location needs a serious renovation.

2026-10-24 • via Nuitee
P
Paul • couple • us
6
Pros:

Breakfast was great

2026-10-23 • via Nuitee
D
Delvin • couple • us
4
2026-10-17 • via Nuitee
J
Joseph • solo_traveller • us
3
Cons:

bugs roaches smell of mold

2026-10-17 • via Nuitee
R
robert • solo_traveller • us
10
2026-10-11 • via Nuitee
N
Nana Pam 55 • solo_traveller • us
10
Wonderful place to stay.
Pros:

Excellent location, very helpful staff, Wonderful breakfast, and very convenient room for handicapped relatives short distance from the parking lot. This is the best place we have stayed in several years and that is why we keep coming back.

Cons:

Only thing I can think of is very thin and rough toilet paper.

2026-09-13 • via Nuitee
M
Mary • solo_traveller • us
9
Pros:

Breakfast was good. Staff friendly. Room was nice.

Cons:

Bad patch job on ceiling in bathroom.

2026-09-04 • via Nuitee
J
John • solo_traveller • us
9
It was perfect for what I was looking for…a clean, convenient place to stay overnight.
2026-08-31 • via Nuitee
H
Hovey • solo_traveller • us
4
2026-08-20 • via Nuitee
P
Phillip • solo_traveller • us
9
2026-08-07 • via Nuitee
C
Charles • couple • us
1
Don’t choose this hotel
Cons:

The desk person was not polite nor was he helpful. Turned me away even though I had a confirmed reservation through Booking.com

2026-07-23 • via Nuitee
F
Francisco • family_with_children • us
10
2026-07-19 • via Nuitee
K
kathy • solo_traveller • us
10
2026-07-17 • via Nuitee
M
Maria • solo_traveller • us
10
2026-07-09 • via Nuitee
R
Rawlins • couple • us
6
2026-07-05 • via Nuitee
J
Janna • couple • us
6
The room had a faint urine oder. It was only for 1 night so we didn’t complain. I probably wouldn’t stay there again.
Pros:

Location

Cons:

The room had an unpleasant order.

2026-06-28 • via Nuitee