Pets allowed

Facilities

Fitness facilities
Front entrance ramp
24-hour front desk
Luggage storage
Concierge service
Elevator
Fitness facilities
ATM/banking
Conference space
Golfing nearby
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
High fees

Categories

Cleanliness
8.12
Multiple mentions of mold and roaches indicate cleanliness issues.
Service
10
Most reviews highlight friendly and accommodating staff despite some concerns.
Location
10
Great location for walking and accessing attractions.
Room Quality
9.12
Rooms are spacious but some issues noted with maintenance.
Amenities
9.12
Basic amenities, some complaints about additional charges.
Value for Money
8.12
High property fees and complaints about overall value for the price.
Food and Beverage
9.12
Not mentioned prominently but high fees on drinks noted.
Overall Experience
10
Positive experiences overall with staff and service, but cleanliness concerns affect perception.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:32

Property Description

Experience a perfect blend of luxury and convenience at The Royal Sonesta Chicago Downtown, where your Chicago adventure begins.

Modern Comforts
Unwind in one of our 381 individually decorated guestrooms featuring plush pillowtop beds, refrigerators, and plasma televisions. Stay connected with complimentary wireless internet and enjoy the convenience of private bathrooms equipped with complimentary toiletries.

Culinary Delights
Savor delectable dishes at Hoyt's Chicago, our on-site restaurant, and unwind with a refreshing drink in our stylish bar/lounge. Our culinary team is dedicated to making every meal a memorable experience.

Event Space Galore
Ideal for business and social gatherings, our hotel offers sprawling event spaces, with 16,000 square feet available, including 18 versatile meeting rooms and a stunning ballroom. Let our experienced concierge team assist in planning your special event.

Your exciting Chicago getaway awaits—book your stay with us today!

Important information:

  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Parking height restrictions apply.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Parking

    Parking height restrictions apply

  • Pets

    Pets cannot be left unattended

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

9.2
Based on 446 reviews
Cleanliness: 8.12
Service: 10
Location: 10
Room Quality: 9.12
Amenities: 9.12
Value for Money: 8.12
Food and Beverage: 9.12
Overall Experience: 10
L
Louise • couple • gb
10
Fabulous five nights in Chicago
Pros:

Fab location and really lovely hotel . Very spacious and clean . Comfortable beds and friendly and helpful staff t. Would stay again and highly recommend.

Cons:

There wasn’t anything that we didn’t like

2026-06-03 • via Nuitee
I
Iain • family_with_children • gb
9
Excellent location, stunning views, great hotel.
Pros:

Room on the 8th floor very quiet, good size and massive bathroom with two sinks. This location is perfect and the view down the river is well worth any extras.

Cons:

Price dropped by quite an amount, didn't offer the option of rebooking as I paid a non cancellable rate. Which I did to guarantee a room, seems that kind of loyalty is not rewarded. Was told we would get free drinks vouchers, but never gave them to us. Had no rooms at all available to extend check out time. Door was chapped bang on 11am by housekeeping (perhaps a coincidence) Also not keen on doormen insisting taxis are cheaper, must uber was much cheaper.

2026-06-02 • via Nuitee
Z
Zachary • solo_traveller • us
1
where's the mini par
Pros:

rooms were nice great view
overpriced though oh yeah the parking sucked

Cons:

guy didnt even give my room keys then you would think for a 700 dollar room id have a lil mini bar or something! no room service no nothing

2026-05-31 • via Nuitee
J
Jannat • solo_traveller • gb
10
Good location with easy accessibility by walk. Helpfull staff at the hotel
Pros:

Staff was great help always and made sure my stay was comfortable. Hotel location was downtown right opposite Chicago river walk so easy to get around anywhere you like by walk. Normal check out time is around between 10 and 11 as my flight was late at night so they let me check out at 3pm afternoon with the small charge so if you let them know before hand I guess your not rushing really next morning when you check out

Cons:

I wish they could offer breakfast buffet in the mornings because on their breakfast food menu there wasn’t much there to eat or probably you like otherwise my stay was brilliant.

2026-05-30 • via Nuitee
P
Passenger574116 • Friends getaway
10
First time in Chicago
Pros:

AmAmazing hotel, and check-in was easy. Kass greeted us with a smile and made a difficult day of traveling better.

2026-05-29 • via Tripadvisor
S
Sheril Shruthi • couple • us
10
2026-05-29 • via Nuitee
P
Pedro Miguel • solo_traveller • us
9
2026-05-29 • via Nuitee
A
Alice • couple • gb
10
Will be back perfect location , friendly staff large room and very comfortable bed. 10/10
Pros:

Everything-it was perfect

Cons:

Nothing !

2026-05-29 • via Nuitee
Далер • couple • us
10
2026-05-28 • via Nuitee
L
Luciano • family_with_children • it
9
Pros:

Bellissima struttura in centro. Ideale per chi vuole visitare la città. Camera ampia, pulita e confortevole. Personale gentile e disponibile.

Cons:

Nulla

2026-05-27 • via Nuitee
M
Marilyn • solo_traveller • pr
10
2026-05-27 • via Nuitee
A
Alex • extended_group • us
10
Comfortable stylish rooms in great location for less $
Pros:

Very nice, comfortable rooms with great decor and friendly staff. Location is superb-great value.

Cons:

Nothing

2026-05-27 • via Nuitee
Y
Yulander • solo_traveller • us
10
Pros:

I loved that it was walking distance to Everything.

Cons:

My view wasn't the best, I booked the city view.

2026-05-26 • via Nuitee
7
756vaishnavig • Couples
10
The best view
Pros:

The best view of the city and the river.

2026-05-25 • via Tripadvisor
J
jameskF9069GU • Family
10
Great Experience
Pros:

The service was incredibly professional. Arturo especially helped my family and I out a lot and was very kind.

2026-05-25 • via Tripadvisor
A
antoinetteg475 • Family
10
Antura was great,
Pros:

Anturo E. Was awesome. He assisted me with whatever i needed and always had a friendly smile and a friendly word.

2026-05-25 • via Tripadvisor
M
Marcia • family_with_children • us
10
2026-05-25 • via Nuitee
V
Valeria • couple • us
10
See you next time!
Pros:

Everything! The staff was friendly! The room was clean and spacious.

Cons:

Loved everything

2026-05-25 • via Nuitee
I
Ingryd • couple • br
10
Excelente
Pros:

Localização é perfeita
Quarto confortável, limpeza ótima , cama e roupas de cama super confortável

2026-05-24 • via Nuitee
N
NADINE • couple • fr
10
Superbe hôtel
Pros:

Emplacement

Cons:

Rien

2026-05-24 • via Nuitee