Pets allowed

Facilities

Fitness facilities
Front entrance ramp
24-hour front desk
Luggage storage
Concierge service
Elevator
Fitness facilities
ATM/banking
Conference space
Golfing nearby
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
High fees

Categories

Cleanliness
8.12
Multiple mentions of mold and roaches indicate cleanliness issues.
Service
10
Most reviews highlight friendly and accommodating staff despite some concerns.
Location
10
Great location for walking and accessing attractions.
Room Quality
9.12
Rooms are spacious but some issues noted with maintenance.
Amenities
9.12
Basic amenities, some complaints about additional charges.
Value for Money
8.12
High property fees and complaints about overall value for the price.
Food and Beverage
9.12
Not mentioned prominently but high fees on drinks noted.
Overall Experience
10
Positive experiences overall with staff and service, but cleanliness concerns affect perception.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:32

Property Description

Experience a perfect blend of luxury and convenience at The Royal Sonesta Chicago Downtown, where your Chicago adventure begins.

Modern Comforts
Unwind in one of our 381 individually decorated guestrooms featuring plush pillowtop beds, refrigerators, and plasma televisions. Stay connected with complimentary wireless internet and enjoy the convenience of private bathrooms equipped with complimentary toiletries.

Culinary Delights
Savor delectable dishes at Hoyt's Chicago, our on-site restaurant, and unwind with a refreshing drink in our stylish bar/lounge. Our culinary team is dedicated to making every meal a memorable experience.

Event Space Galore
Ideal for business and social gatherings, our hotel offers sprawling event spaces, with 16,000 square feet available, including 18 versatile meeting rooms and a stunning ballroom. Let our experienced concierge team assist in planning your special event.

Your exciting Chicago getaway awaits—book your stay with us today!

Important information:

  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Parking height restrictions apply.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Parking

    Parking height restrictions apply

  • Pets

    Pets cannot be left unattended

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

9.2
Based on 446 reviews
Cleanliness: 8.12
Service: 10
Location: 10
Room Quality: 9.12
Amenities: 9.12
Value for Money: 8.12
Food and Beverage: 9.12
Overall Experience: 10
A
Andrea
8
Pros:

Nice but the pictures make it look fancier. It was comparable to a Hilton Garden Inn. The one in New Orleans is incredible.

2025-10-12 • via Nuitee
H
Haven • partner
10
Pros:

This was the best hotel I ever stayed at! I did not want to leave. It was very clean and the cleaning staff was attentive and thorough. The staff at the desk were friendly and knowledgeable, and never acted disgruntled or impatient. The bellhops were excellent and trustworthy and anticipated our needs. The hotel was just beautiful and clean in the lobby with boutique atmosphere and art. The room was spacious with comfortable bed and furnishings. The coffee was excellent and the bathroom felt luxurious. We just loved everything! The restaurant food was great quality and not overpriced. And, our location downtown couldn’t be better, near Riverwalk and Michigan Avenue. We thoroughly enjoyed our stay. Thank you, Sonesta!

2025-10-12 • via Nuitee
P
Paul • friends
10
Pros:

Wonderful people, clean and friendly!

2025-10-12 • via Nuitee
A
Andrew
10
Pros:

Great service across the board. Clean and efficient.

2025-10-11 • via Nuitee
E
Elizabeth • family
2
Pros:

The area is great! The staff is horrible!!! They remade our bed with dirty sheets. The staff lied on me! Taman was unprofessional and accused me of recording a staff member changing the dirty sheets!!! It was absolutely deplorable!!! I’ll never stay at any Royal Sonesta in any city!!! The restrooms were mid clean!!! The staff had no information nor helpful with information regarding the city!!! This was the worse stay off all my travels!!!!

2025-10-10 • via Nuitee
D
Deanna • family
10
Pros:

Everything was perfect. Thank you again!!

2025-10-09 • via Nuitee
M
Mitchell • family
10
Pros:

The rooms are nice and spacious. The hotel is in a great location, right near the Riverwalk and steps from Michigan Ave. Definitely a good choice for your visit to Chicago

2025-10-07 • via Nuitee
O
Oswald • partner
10
Pros:

The staff and rooms were amazing!

2025-10-07 • via Nuitee
D
Dashia • partner
10
Pros:

Everything was amazing! A great first experience in Chicago!

2025-10-06 • via Nuitee
L
Lisa
10
Pros:

Beautiful view of the Chicago river. Very convenient for walking everywhere. Room was clean and comfortable.

2025-10-06 • via Nuitee
S
Steven • partner
10
Pros:

Would happily re-book this hotel on a future stay in Chicago.

2025-10-06 • via Nuitee
K
KELLY
10
Pros:

Very convenient place to stay , beautiful view and clean hotel

2025-10-06 • via Nuitee
E
Edward
10
Pros:

Very clean room, close by to everything.

2025-10-05 • via Nuitee
A
Annalysa • family
10
Pros:

Can’t wait to stay here again

2025-10-05 • via Nuitee
M
Maria Jesus
10
Pros:

Location

2025-10-05 • via Nuitee
A
Alejandro
10
Pros:

Clean room

2025-10-04 • via Nuitee
L
Lisa
10
Pros:

Great location, service and room.

2025-10-04 • via Nuitee
D
Dekorian
10
Pros:

Good job

2025-10-03 • via Nuitee
T
Thomas
10
Pros:

Received a view room without asking. Received a coupon for the on site restaurant which i did not have time to use. The desk clerk and bell staff were stellar!

2025-10-01 • via Nuitee
V
Vanisha
10
Pros:

Excellent location, spacious rooms. Friendly and helpful security staff

2025-10-01 • via Nuitee