Holiday Inn Express, Chester Racecourse by IHG

Hotels
•
Holiday Inn Express
8.4 (8173 reviews)
The Racecource, New Crane Street , Chester , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Business center
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Room cleanliness issues
Breakfast chaos
Dated rooms

Categories

Cleanliness
8.04
Although guests enjoyed their stay, there were mentions about cleanliness concerning the sofa bed needing attention and some rooms being dated.
Service
9.01
Guests frequently highlighted the friendly and helpful nature of the staff.
Location
9.05
Numerous reviews praised the hotel's superb location with easy access to city facilities.
Room Quality
8
Rooms were generally functional, but some were noted to be small or dated.
Amenities
8.03
Amenities were adequate but could be improved with air conditioning and better breakfast organization.
Value for Money
8.49
Guests felt the hotel provided good value for money, particularly considering the location.
Food and Beverage
8.04
Breakfast received mixed reviews; while some enjoyed it, others mentioned the chaotic situation and limited vegetarian options.
Overall Experience
8.51
Overall positive experiences were reported, with many saying they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:54

Property Description

Impressive Views and Convenient Location
Located within Chester Racecourse grounds, Holiday Inn Express offers stunning views and is just a short walk from the historic center.

Comfortable Rooms and Varied Breakfast
Enjoy spacious rooms with colorful art, tea/coffee facilities, and modern bathrooms. Start your day with a delicious breakfast buffet including hot offerings.

Business Facilities and Nearby Attractions
With on-site business amenities, free parking, and proximity to Chester Zoo and the M53 motorway, this hotel caters to both business and leisure travelers.

Book now to experience these fantastic amenities at Holiday Inn Express Chester Racecourse.

Important information:

Holiday Inn Express Chester Racecourse access via road will be restricted during 22nd April-10th May, the car park is only accessible via Sealand Road, CH1 4NT, Tesco should be on your right-hand side, continue down, and we are located on the right-hand side just after bridge. Apologies for any inconvenience caused.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

8.4
Based on 8173 reviews
Cleanliness: 8.04
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.51
J
Janet • extended_group • gb
9
Good hotel & excellent staff
Pros:

Lovely staff. Good room & great breakfast

2026-07-10 • via Nuitee
S
Stephen • couple • gb
10
2026-07-10 • via Nuitee
A
anthony • couple • gb
9
Relaxed, great staff in a well placed hotel
Pros:

Breakfast v good.
Central

Cons:

Lighting in areas of bedroom poor

2026-07-10 • via Nuitee
R
Roy • couple • gb
10
Excellent
Pros:

One of the best hotels we have stayed in,and we are already thinking of returning soon

Cons:

Cold plates at breakfast,

2026-07-10 • via Nuitee
C
Clare • couple • gb
8
Lovely friendly hotel
Pros:

In a good position for visiting Chester

Cons:

The rooms with disabled facilities would be better with the twin beds
There were 2 couples in our party that needed these facilities and they stated they would have found it easier with twin beds

2026-07-09 • via Nuitee
C
Cordelia-Anne • solo_traveller • gb
9
2026-07-09 • via Nuitee
P
Patricia • family_with_children • au
7
Would have been much better if shower worked
Pros:

Close to city and plenty of parking(you do have to pay for this, but it’s worth it). Staff helpful, and working so hard.

Cons:

Our shower did not work. It was a mere trickle of water at best. Only realised at midnight when going to bed, then had to check out the next day feeling unclean. We did inform the staff, but not much they can do as they have to call a plumber and we were not staying another night.
Breakfast was a bit average.

2026-07-08 • via Nuitee
P
Paul • couple • gb
10
2026-07-08 • via Nuitee
T
Thomas • solo_traveller • gb
9
2026-07-08 • via Nuitee
H
Hill • solo_traveller • gb
8
2026-07-06 • via Nuitee
E
Emma • family_with_children • gb
7
Pros:

Staff and location

Cons:

Needs Aircon fitted in bedrooms

2026-07-06 • via Nuitee
G
Gomes De Abreu • solo_traveller • gb
10
Excellent stay - would recommend and come back again
Pros:

Very helpful and friendly staff. Can't remember everyone's name but Tony was superb and everyone else provided excellent customer service

Cons:

Could have a few more options besides black tea and coffee in the bedroom, but the drink machine in the dining area was 5 star and made up for it

2026-07-06 • via Nuitee
P
Pip • solo_traveller • gb
10
2026-07-05 • via Nuitee
C
chris • solo_traveller • au
10
Pros:

Close proximity to town.
Helpful staff.
Good breakfast selection.

Cons:

The room was a bit cramped for 2 adults and 1 teenager, especially if travelling around with three full suit cases.

2026-07-05 • via Nuitee
K
Kenneth • couple • gb
10
All good
Pros:

Very well situated

Cons:

No Budweiser

2026-07-05 • via Nuitee
T
Therese • couple • ie
9
The people who work in this hotel make it a wonderful experience.
Pros:

It’s a lovely bright, clean and comfortable hotel excellently located at the edge of beautiful Chester, within easy access to major routes. The staff are the highlight though. They are wonderfully friendly and helpful.

Cons:

The rashers at breakfast were overcooked and tasted like cardboard. The hot water wasn’t hot enough to make tea properly. Everything else was great.

2026-07-05 • via Nuitee
K
karen • solo_traveller • gb
9
Enjoyable stay.
Pros:

Cleanliness was fab ! Offered us an alternative room which was swift due to there being a connecting door which we could hear conversations and child crying. Location great, second stay here ! Shower amazing , comfortable beds, relaxed bar area !

Cons:

The connecting door to the next room was as if the family we could hear was in the same room as us. Not ideal when you are away for a relaxing couple of nights . This was resolved as we were given an alternative room. Cooked breakfast fair.

2026-07-05 • via Nuitee
L
Laura • solo_traveller • gb
9
Pros:

Breakfast is included with a really good selection, staff were really friendly and helpful, just a few minutes walk to the city centre, everything was clean and tidy

Cons:

No air conditioning in the rooms

2026-07-05 • via Nuitee
S
simon21D • couple • gb
10
Super location for Chester
Pros:

Super clean , great location, near city centre. Staff really kind and helpful. Good Breakfast.

2026-07-04 • via Nuitee
A
Alain D88 • solo_traveller • fr
4
Pros:

Déception globale...

Cons:

Certes, c est un IHG Express, donc dans la gamme inferieure de la chaine américaine, mais ici c est franchement sous la moyenne pour le prix payé. 132 € pour 2 pt déj inclus ( voir ci après)... plus les 12 € obligatoires de parking devant l etablissement... c est effectivement surpayé pour un confort de chambre tres moyen ( semblable en moins bien qu un Ibis standard ) car ca se dégrade encore apres l experience du pt dejeuner (bacon dur comme du bois, offre laitage indigente, un seul pot de yaourt en vrac, 2 marmelades ordinaires, des croissants a la limite du rassis, pas une tranche de fromage...) Autant éviter et prendre votre pt déj en ville qui est au demeurant uune cité superbe et très intéressante. Passons sur les couloirs surchauffés avec ventilateur posé sur des moquettes usées et sur les vitres de couloir opacifiées par des bulles de plastique ?! La chambre tres basique n est pas folichone malgré la vue sur le champ de course.. Ajoutons que le personnel ne gagnera pas le gd prix de l accueil et du sourire.

2026-07-04 • via Nuitee