Crowne Plaza Auckland by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.6 (3111 reviews)
128 Albert Street , Auckland , nz

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good breakfast
Cons:
Unclean rooms
Loud staff during breakfast
Some maintenance needed

Categories

Cleanliness
7.95
Some reviews indicated unclean rooms and maintenance issues.
Service
9.15
Friendly staff and helpful service consistently mentioned.
Location
9.15
Excellent central location noted in many reviews.
Room Quality
8.15
Rooms were generally comfortable, but some were described as substandard.
Amenities
8.65
Good amenities including guest laundry and breakfast options.
Value for Money
8.65
Generally seen as a good value considering location and amenities.
Food and Beverage
8.35
Breakfast received praise, though there were some service issues.
Overall Experience
8.75
Overall positive experience with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:44

Property Description

Central Location
Located in the heart of Auckland, Crowne Plaza is just steps away from shopping, dining, and entertainment options. Explore the city with ease, with iconic landmarks like the Sky Tower just across the road.

Modern Amenities
Our guest rooms are equipped with air conditioning, flat-screen TVs, and free wifi. The private bathrooms feature modern bulk amenities from Antipodes & Apotheke, emphasizing sustainability without compromising on quality.

Luxurious Facilities
From a well-equipped fitness centre to a relaxing sauna, guests can unwind and rejuvenate during their stay. Indulge in a delicious meal at Aria Restaurant or sip on a drink at Aria Bar, offering a range of dining options to cater to every palate.

Experience comfort and convenience at Crowne Plaza Auckland. Book now to make the most of your stay!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.

Please note that there is a 3% charge when you pay with an American Express, JCB or Diners Club credit card.

Please note construction work is going on nearby and some rooms may be affected by noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs NZD 30 per day.

Location

Guest Reviews

8.6
Based on 3111 reviews
Cleanliness: 7.95
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.35
Overall Experience: 8.75
C
Chohye • solo_traveller • nz
10
2026-06-27 • via Nuitee
G
Girlie • family_with_children • nz
8
2026-06-27 • via Nuitee
W
Whiti • couple • nz
10
2026-06-27 • via Nuitee
M
Muhammad • solo_traveller • ae
7
it was a good experience
Pros:

location is good , room is comfortable and clean.

Cons:

need to work on sound proofing a little

2026-06-27 • via Nuitee
F
Fa'apoi • solo_traveller • nz
10
2026-06-26 • via Nuitee
K
Katrine Zacho • family_with_children • dk
5
Great location, okay room.
Pros:

The location and the breakfast

Cons:

It felt outdated. They are renovating the facility. So makes sense. No noise was heard from the renovation work.

2026-06-25 • via Nuitee
L
Lindbergh • couple • nz
10
2026-06-25 • via Nuitee
D
Ding • solo_traveller • au
10
2026-06-22 • via Nuitee
G
Galina • family_with_children • nz
10
Pros:

Everything was excellent! The location is very convenient, the breakfasts were delicious, and the hotel was spotlessly clean and comfortable. The beds were incredibly comfortable, and we had a great night’s sleep.

Having parking in the same building is a huge advantage, especially in the CBD. It’s even better that parking is included with some room rates.

We were also pleasantly surprised with a complimentary upgrade to a premium room, which we really appreciated.

Cons:

The room felt quite warm at night. We couldn’t adjust the ventilation to make it any cooler, so on the second night we ended up sleeping with the window open.

Also, the parking garage closes at midnight and the gates are locked after that. It would be helpful if guests were informed about this in advance. During our first stay we weren’t aware of it, and we arrived late in the evening.

2026-06-22 • via Nuitee
N
Ngaere • extended_group • nz
10
Wonderful thank you
Pros:

2019 - It was a nice refurb which was comfy.

2026-06-22 • via Nuitee
J
Joao aparecido • solo_traveller • br
10
Pros:

Todo hotwl e otimo

2026-06-21 • via Nuitee
A
Alanna • couple • nz
10
We only stayed a night but it was very pleasant
Pros:

Breakfast was amazing, bed was very comfy.

Cons:

Nothing

2026-06-21 • via Nuitee
M
Meleane • couple • nz
10
Exceptional service and clean
Pros:

Excellent service and clean

Cons:

Nothing

2026-06-21 • via Nuitee
R
rao • couple • nz
9
2026-06-20 • via Nuitee
S
Sahrita • couple • nz
10
2026-06-20 • via Nuitee
H
Hinatea • family_with_children • pf
10
2026-06-17 • via Nuitee
Y
Ying • solo_traveller • cn
8
2026-06-17 • via Nuitee
C
Cherry • family_with_children • nz
8
2026-06-17 • via Nuitee
E
Ellen • couple • nz
8
over all good quite confused with the dinner and late hour room food service
2026-06-16 • via Nuitee
C
Christina • solo_traveller • nz
10
Outstanding service and facilities
Pros:

Friendly efficient staff, speedy service.
Excellent location, clean

Cons:

Na

2026-06-15 • via Nuitee