Crowne Plaza Auckland by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.6 (3065 reviews)
128 Albert Street , Auckland , nz

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good breakfast
Cons:
Unclean rooms
Loud staff during breakfast
Some maintenance needed

Categories

Cleanliness
7.95
Some reviews indicated unclean rooms and maintenance issues.
Service
9.15
Friendly staff and helpful service consistently mentioned.
Location
9.15
Excellent central location noted in many reviews.
Room Quality
8.15
Rooms were generally comfortable, but some were described as substandard.
Amenities
8.65
Good amenities including guest laundry and breakfast options.
Value for Money
8.65
Generally seen as a good value considering location and amenities.
Food and Beverage
8.35
Breakfast received praise, though there were some service issues.
Overall Experience
8.75
Overall positive experience with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:44

Property Description

Central Location
Located in the heart of Auckland, Crowne Plaza is just steps away from shopping, dining, and entertainment options. Explore the city with ease, with iconic landmarks like the Sky Tower just across the road.

Modern Amenities
Our guest rooms are equipped with air conditioning, flat-screen TVs, and free wifi. The private bathrooms feature modern bulk amenities from Antipodes & Apotheke, emphasizing sustainability without compromising on quality.

Luxurious Facilities
From a well-equipped fitness centre to a relaxing sauna, guests can unwind and rejuvenate during their stay. Indulge in a delicious meal at Aria Restaurant or sip on a drink at Aria Bar, offering a range of dining options to cater to every palate.

Experience comfort and convenience at Crowne Plaza Auckland. Book now to make the most of your stay!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.

Please note that there is a 3% charge when you pay with an American Express, JCB or Diners Club credit card.

Please note construction work is going on nearby and some rooms may be affected by noise.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs NZD 30 per day.

Location

Guest Reviews

8.6
Based on 3065 reviews
Cleanliness: 7.95
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.35
Overall Experience: 8.75
E
Erico • solo_traveller • br
9
2026-05-29 • via Nuitee
V
Vili • family_with_children • nz
7
good
Pros:

location
facilities great
clean
friendly staff

2026-05-28 • via Nuitee
N
Natalie • solo_traveller • nz
10
2026-05-28 • via Nuitee
M
Mark • extended_group • nz
10
Could not have been a better stay.
Pros:

Rooms were warm, comfortable and big enough to swing a cat in!

Cons:

Nothing, staff, atmosphere etc, all brilliant.

2026-05-27 • via Nuitee
D
David • couple • nz
9
2026-05-27 • via Nuitee
K
Kris • solo_traveller • gb
10
Pros:

Very central - staff were very helpful and pleasant, hotel was very clean- lifts service was very good- breakfast was brilliant plenty of choice- parking was so handy
Have recommended this hotel to friends

2026-05-27 • via Nuitee
M
Michelle • couple • nz
10
Relaxing, comfortable and close to everything!
Pros:

Well set out room with great facilities. Exceeded our expectations, staff were friendly, the cleaning staff were amazing, very courteous and helpful. The view from our room was great and the lifts, how they went to our floor, less time spent in them was fantastic.

Cons:

N/A

2026-05-27 • via Nuitee
S
Sarah • family_with_children • nz
10
Pros:

Everything

Cons:

Nothing

2026-05-26 • via Nuitee
Z
ZQN Shaz • solo_traveller • nz
10
Awesome, stay, comfortable bed, everything you'd want, and great rate too
Pros:

Comfortable bed, sheets were crisp, clean, and lovely, and there were lots of pillow choices
The location was fantastic too

Cons:

I didn't like stepping over the bath into the shower

2026-05-26 • via Nuitee
M
Marama • extended_group • pf
7
2026-05-26 • via Nuitee
I
Ian Kennedy • solo_traveller • nz
10
2026-05-25 • via Nuitee
L
Leong Han • solo_traveller • my
10
2026-05-25 • via Nuitee
R
Ricardo • couple • au
8
Nice place with a good location
Pros:

Location was great and people were very friendly

Cons:

To get into the shower you have to step into the bath.

2026-05-25 • via Nuitee
T
Tomáš Hroch • family_with_children • cz
9
2026-05-25 • via Nuitee
T
Tania • family_with_children • in
10
2026-05-25 • via Nuitee
D
De Waal • solo_traveller • nz
8
2026-05-24 • via Nuitee
R
Richie • solo_traveller • ie
10
Great central hotel
Pros:

Perfect location for a short trip in Auckland, really close to the action. Lovely rooms and really nice staff. The breakfast is one of the best we have had anywhere.

Cons:

Nothing, all great

2026-05-24 • via Nuitee
P
Patrick • solo_traveller • nc
9
2026-05-24 • via Nuitee
K
Karl • family_with_children • nz
7
2026-05-24 • via Nuitee
J
Jose Francisco • family_with_children • nz
10
2026-05-24 • via Nuitee