Embassy Suites Chicago - Downtown River North

Hotels
•
Embassy Suites Hotels
8.3 (4588 reviews)
600 North State Street , Chicago , US
+1 312-943-3800

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Exceptional breakfast
Friendly staff
Cons:
Cleanliness issues
Elevator inefficiency
Long wait times for check-in

Categories

Cleanliness
7.26
Issues mentioned with cleanliness of rooms, including dust and unkempt areas.
Service
8.93
General sentiment of staff being excellent, though some service issues were noted.
Location
8.77
Great location with easy access to attractions.
Room Quality
8.02
Mixed comments on room comfort, with issues related to cooling and equipment.
Amenities
7.75
Amenities lacked efficiency, particularly with the elevators and pool availability.
Value for Money
8.21
Breakfast received positive feedback; however, parking fees raised concerns.
Food and Beverage
9.06
Breakfast was highly praised and considered exceptional.
Overall Experience
8.43
Positive sentiments overall, despite specific issues highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:30

Property Description

Luxurious All-Suite Hotel in Downtown Chicago

Italian Dining Experience
Indulge in a traditional 3-course Italian meal at Osteria Via Stato, right within the hotel premises.

Complimentary Amenities
Enjoy daily continental breakfast and a nightly manager’s reception offering free snacks and beverages during your stay.

Convenient Location and Nearby Attractions
Situated just 3 blocks from the Magnificent Mile shopping area, our hotel is a short walk from Water Tower Place. Explore nearby attractions like Soldier Field and Shedd Aquarium, both within 3 miles of the property.

Experience the epitome of luxury and convenience at Embassy Suites Chicago–Downtown. Book your stay now for an unforgettable Chicago getaway!

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

Please be advised that parking fees may be subject to change without notice.

Please be advised the hotel requires a security authorization upon arrivals. Contact hotel for details.
In addition to room and tax costs,

Embassy Suites by Hilton Chicago Downtown pre-authorizes your payment card for 75 USD per night upon check-in. This authorization, minus any housekeeping charges, incidental charges, or damage fees, will be released upon check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.3
Based on 4588 reviews
Cleanliness: 7.26
Service: 8.93
Location: 8.77
Room Quality: 8.02
Amenities: 7.75
Value for Money: 8.21
Food and Beverage: 9.06
Overall Experience: 8.43
C
Curtis • couple • us
4
Not sure I’ll be returning to hotel.
Pros:

Location

Cons:

Cleanliness and disorganized staff. My room had mosquito infestation.

2026-10-17 • via Nuitee
A
Ayalla • couple • us
10
2026-10-17 • via Nuitee
A
Arlene • extended_group • gb
10
Fantastic
Pros:

Spacious rooms, great location, nice extra touches from the hotel

Cons:

N/a

2026-10-16 • via Nuitee
R
Rebecca • family_with_children • us
4
Not the best experience
Pros:

This hotel is perfectly situated for those attending the marathon, whether as participants or spectators. The rooms are quite spacious, and the breakfast bar offered a fantastic selection.

Cons:

I booked this hotel a year in advance and specifically requested a crib knowing I would be traveling with my 4-month-old niece. Although our request was approved and we were assured that a crib would be in our room, it was never provided. When we contacted the hotel for assistance, we were informed that there were "none available" and were instead advised to use an "extra bed for the baby," which, given her age, was not a suitable option.

During our 4-day stay, we repeatedly inquired about the availability of a crib, even presenting confirmation emails of our booking and crib request. Each time, we were told it was "just a request" and could not be guaranteed. As a result, my sister had to hold her baby through the night every night we were there, which was extremely disappointing.

What made this situation even more frustrating was the lack of communication. We had no notification regarding the unavailability of a crib until we checked in on our first night and found it missing from our room. We were repeatedly assured that a crib would be available the next day, yet each follow-up revealed that "no one who checked out had a crib in their room." Overall, the failure to reserve a crib for us has left a lasting impression of dissatisfaction with our stay.

2026-10-16 • via Nuitee
A
Amanda • solo_traveller • us
8
Overall, nice convenient place
Pros:

Convenient location, good price, plenty of choices for breakfast. On-site valet parking was nice. Housekeeper was friendly.

Cons:

The fold out sofa bed was horribly uncomfortable. Besides that everything else was great.

2026-10-15 • via Nuitee
A
Amanda • couple • br
7
Good room size, clean, and that’s all
Pros:

Good room size.

Cons:

I’ve booked a room with city view and got a room with parking lot view. My booking said I would have early check in and late check out - non of that applied. Be mindful that the ‘genious benefits’ are inexistent for this property. They will only say that “it’s upon property decition”. But the worse part? Security. A homeless guy entered the elevator with us, asking us to use the restroom. When I said I could not help him, he started getting angry with us - we managed to get out of the elevator. It lacks security in the front door... I will never stay in this hotel again.

2026-10-15 • via Nuitee
H
Hafþór • extended_group • is
8
Little bit better then just okey
Pros:

I loved the fact that you could walk everywhere…
The rooms where great and a nice feature to have a sofabed

Cons:

The breakfast was not of high quality, mostly just the same stuff with not a lot of taste
The staff barely acknowledged us throughout the stay and when it was time to check out they made a misstate on the billing that has an effect on our deposit. We where promised a 4 way spilt on the deposit but it turns out that not possible so the deposit was made on a credit card that cant transfer money on to the other 3 witch is awful

2026-10-14 • via Nuitee
V
VITA • family_with_children • lv
7
2026-10-14 • via Nuitee
M
MAriela • solo_traveller • ar
6
Nos recibieron mal, nosotros estuvimos un total de 5 días ya que tuvimos dos reservas y el cierto solo lo limpiaron dos
Pros:

Ubicación

Cons:

La atención

2026-10-14 • via Nuitee
C
Camina • family_with_children • us
10
Pros:

Clean, nice and convenient

2026-10-14 • via Nuitee
A
Andrew • extended_group • ca
7
Great location in the downtown close to the magnificent mile and other attractions. Rooms are large, clean and functiona
Pros:

Convenient location, clean and functional.

Cons:

Value for money.

2026-10-13 • via Nuitee
K
Kilcoyne • extended_group • gb
8
Pros:

Spacious room with breakfast included

Cons:

The complimentary drink was only available at certain times so offer could not be taken up.

2026-10-13 • via Nuitee
F
Frederic Vandenbilcke • solo_traveller • fr
8
2026-10-13 • via Nuitee
C
Cheryl • solo_traveller • us
8
2026-10-12 • via Nuitee
T
Tiphaine • extended_group • fr
9
Super séjour
Pros:

Très bon séjour à l’Embassy.
Le personnel au top, surtout l’équipe du petit déjeuner et un grand merci à Alba à l’accueil qui nous a aidé à régler un petit problème 😊.
L’apéritif le soir est très convivial et sympathique.

2026-10-11 • via Nuitee
A
Andres Escobar OIU • solo_traveller • co
10
Pros:

The location

2026-10-10 • via Nuitee
T
Thomás • couple • br
8
Quarto amplo e confortável, localização excelente e café da manhã bom.
Pros:

Localização excelente e a comodidade de ter um café da manhã bom no hotel.

Cons:

A vista, nosso apartamento ficava na cara do estacionamento ao lado e a pressão do chuveiro era fraca.

2026-10-09 • via Nuitee
7
7. Neil • solo_traveller • us
10
2026-10-08 • via Nuitee
B
Barbara • family_with_children • it
10
2026-10-08 • via Nuitee
M
Max • couple • ch
6
Pros:

Die Lage

Cons:

Das Personal am Empfang war nicht freundlich.

Das Frühstück erinnert an ein Kantinenessen. Es gab nur Filterkaffee.

2026-10-07 • via Nuitee