Hotel Indigo Chattanooga - Downtown by IHG

Hotels
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Hotel Indigo
8.9 (804 reviews)
300 W 6th Street , Chattanooga , US
+1 423-417-1711

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Great downtown/walking location
Clean and welcoming rooms (many guests)
Spacious, quiet rooms with full-size mini fridge
Good on-site gym and pool
Attractive ambiance and cultural decor
Convenient restaurant on site
Comfortable beds
Cons:
Paid parking (frequent complaint)
Higher-than-expected price / value concerns
HVAC issues — rooms can be hot and AC noisy/underpowered
Isolated but severe issues: last-minute reservation cancellation
Sewage smell reported in some rooms and occasional housekeeping lapses (trash, dirty rug)
Breakfast and coffee often cost extra
Missing bathroom fan/mirrors and shower safety support in some rooms
Bar/restaurant understaffed at times

Categories

Cleanliness
7.8
Many guests described rooms as clean and welcoming, but there are notable negative reports (sewage smell in some rooms, trash left by cleaning staff, a dirty rug) that lower this score.
Service
10
Staff repeatedly described as friendly, helpful and outstanding (easy check-in/out, attentive service). One severe cancellation incident was reported, but the majority of reviews praise staff performance.
Location
10
Multiple mentions of a perfect downtown location and being within walking distance of activities and dining; location is consistently highlighted as a major positive.
Room Quality
8.9
Rooms noted as spacious, quiet and comfortable with full-size mini fridges, but several complaints about HVAC (rooms too hot/noisy), missing bathroom fan/mirrors and occasional room changes reduce the score.
Amenities
8.6
Good on-site offerings (gym, pool, restaurant, lobby coffee, in-room fridge) but paid parking, paid breakfast/coffee and occasional staffing issues for outlets temper the score.
Value for Money
7.5
Guests noted the price was higher than expected and were unhappy about extra charges (paid parking, paid breakfast), making value feel below the overall expectation.
Food and Beverage
8.4
Restaurant and food received positive comments (good restaurant), but complaints about breakfast/coffee costing extra and occasional understaffing at bar/restaurant reduce this rating.
Overall Experience
10
Most stays were described as great or fantastic with comfortable rooms and excellent staff; isolated but serious negative events (reservation cancellation, sewage smell) were reported but outweighed by the generally excellent experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Luxurious Accommodation and Prime Location

Modern Amenities for Comfort and Convenience

Explore Chattanooga's Attractions and Dining Options

Book your stay at Hotel Indigo Chattanooga - Downtown, an IHG Hotel, for a perfect blend of luxury and convenience. With a fitness centre, on-site restaurant, and free WiFi, your stay will be as comfortable as it is enjoyable. Take advantage of the hotel's prime location near Tennessee Aquarium and other popular attractions, allowing you to explore the city with ease. Whether you're relaxing on the terrace or out hiking in the beautiful surroundings, Hotel Indigo offers the perfect retreat. Don't miss the chance to experience the best of Chattanooga - book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Guest Reviews

8.9
Based on 804 reviews
Cleanliness: 7.8
Service: 10
Location: 10
Room Quality: 8.9
Amenities: 8.6
Value for Money: 7.5
Food and Beverage: 8.4
Overall Experience: 10
G
Gibson • family_with_children • us
10
2026-10-27 • via Nuitee
N
Norris • couple • us
10
Hotel was in a great location within walking distance. of everything I needed.
Pros:

Staff and on-site facilities were excellent.

Cons:

Price was a little higher than I expected, especially on a weeknight.

2026-10-26 • via Nuitee
M
Milendez • couple • us
10
2026-10-25 • via Nuitee
W
White • couple • us
8
2026-10-21 • via Nuitee
J
Jack • solo_traveller • us
10
Pros:

Clean welcoming and convenient

2026-10-21 • via Nuitee
J
JaAsia • couple • us
10
2026-10-20 • via Nuitee
S
starlette • family_with_children • us
8
2026-10-17 • via Nuitee
L
Lauren • couple • gb
10
2026-10-17 • via Nuitee
F
Froylan • family_with_children • us
10
Cons:

Whit need pay extra for parking lot 🅿️ when every hotel needs on lot to parking the clientes this is not good 👎

2026-10-16 • via Nuitee
K
Kimberly • couple • us
8
Our stay was fantastic, we'll definitely be back!
Pros:

Staff was friendly, check in/out was incredibly easy, room was spacious and quiet, location was fantastic, and morning coffee in the lobby was a nice surprise. Also loved the full size mini fridge in the room!

Cons:

The bathroom in our room didn't have a fan and we wished there were more mirrors throughout the room to make it easier to get ready.

2026-10-12 • via Nuitee
M
Melissa • couple • us
10
2026-10-11 • via Nuitee
D
darlington • couple • us
10
2026-10-09 • via Nuitee
M
Michele • couple • us
8
Great short stay.
Pros:

Great ambiance and cultural decor.

2026-09-19 • via Nuitee
T
Tewonia • family_with_children • us
10
Pros:

Pay to park that’s was all I did not like

2026-09-15 • via Nuitee
J
Jessica • family_with_children • us
1
Terrible
Pros:

They cancelled my reservation 2 hours before I arrived Without a call or message. So I drove my entire family there with no idea we did not have a hotel to stay at. They were no help regarding getting us a room anywhere else and we were told there was nothing they could do. Zero remorse or help and no notice.

Cons:

The staff and cancellation policy

2026-09-11 • via Nuitee
B
Brandon • couple • us
10
Pleasurable and nice.
Pros:

Cleanliness, room size, restaurant, staff and location.

Cons:

I didn't have any bad experiences or any amenities that were problematic.

2026-09-10 • via Nuitee
R
ROBIN • couple • us
7
One word… disappointing
Pros:

Clean. Friendly staff with the exception of one. General manager was great. Very good location.

Cons:

Had to change rooms several times due to sewage smell!!! Still had to endure the smell so it’s hard to justify paying a very large sum of money for a long deserved vacation that you could not enjoy staying and relaxing at your hotel.

2026-09-06 • via Nuitee
J
John • solo_traveller • us
9
Really nice hotel just needs better HVAC!
Pros:

There is a lot to like about the indigo— great staff, excellent gym, good food. Appears pretty new and everything works.

Cons:

It’s not a great place to sleep. The room was hot when I walked in by and hot the next morning even with ac on full. Ac are units not ducts so I guess they are underpowered. And loud. Synthetic bedding made it even hotter.

2026-09-04 • via Nuitee
D
Denise • couple • us
10
Pros:

Everything! Our room was on the 10th floor and so quiet and comfortable.

2026-09-03 • via Nuitee
M
Marty • couple • us
10
2026-09-02 • via Nuitee