Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks

Hotels
7 (1328 reviews)
7825 Universal Boulevard , Orlando , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Affordable price
Cons:
Lack of cleanliness
Poor service quality

Categories

Cleanliness
5.71
Multiple reviews complained about dirty rooms and lack of housekeeping.
Service
7.18
Service issues were noted, but some staff were helpful.
Location
9.22
Conveniently located near parks and amenities.
Room Quality
6.67
Rooms varied in quality, with some guests reporting issues.
Amenities
6.7
Limited amenities; parking fees are additional.
Value for Money
7.16
Price did not reflect quality of service and cleanliness.
Food and Beverage
5.71
Breakfast options were lacking, with no variety.
Overall Experience
7.68
Mixed experiences; good location balanced by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:19

Property Description

Convenient Location
Located just 3.6 km from the Orange County Convention Center, Grand Hotel Orlando at Universal Blvd offers easy access to major attractions like Walt Disney World Resort and Universal Orlando Resort.

Amenities Galore
Guests can enjoy an outdoor pool, free WiFi in the lobby, and access to an on-site fitness center. The hotel also offers free scheduled transport to Universal Orlando and Walt Disney World Resort, making it convenient for guests to explore the area.

Nearby Attractions
Situated close to Orlando International Premium Outlets and Restaurant Row in Doctor Phillips, guests have plenty of shopping and dining options within a short distance from the hotel.

Book your stay at Grand Hotel Orlando at Universal Blvd for a convenient and enjoyable Orlando experience.

Important information:

The resort fee and taxes are excluded from the rate.

Housekeeping service is offered every other day. Additional housekeeping services are available upon request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 1328 reviews
Cleanliness: 5.71
Service: 7.18
Location: 9.22
Room Quality: 6.67
Amenities: 6.7
Value for Money: 7.16
Food and Beverage: 5.71
Overall Experience: 7.68
R
Raul • family_with_children • do
9
Muy buen hotel. Relación Precio-Calidad excelente. Muy buena ubicación para los parques y tiendas.
Pros:

Ubicación

Cons:

Desayuno poco variado

2026-03-28 • via Nuitee
L
Laurentiu • couple • us
2
2026-03-27 • via Nuitee
A
Angel • couple • us
3
脏
Pros:

没有

Cons:

各方面

2026-03-25 • via Nuitee
M
Maxime-Andrea • couple • ca
10
Pros:

Rapport qualité prix imbattable

2026-03-24 • via Nuitee
T
Tara • family_with_children • us
1
Blah
Pros:

Na

Cons:

They left cleaning products in my hotel room. This isn’t safe with my kids. They didn’t give us blankets the first night.

2026-03-22 • via Nuitee
M
Michelle • couple • us
3
Pros:

Close to everything

Cons:

Terrible smell

2026-03-18 • via Nuitee
C
claudia • family_with_children • us
10
Buen lugar para alojarse
Pros:

Llegamos a este establecimiento por un inconveniente con otro hotel, por lo que lo elegimos sin mirar demasiado las reseñas.
El recepcionista nos atendió de maravilla aunque no hablaba español nos entendimos perfecto. La piscina está muy amplia y linda. La limpieza del lugar excelente. Las camas súper cómodas y el desayuno muy bueno. Están ubicados serca de los parques. Te cobran parking pero no es caro para el lugar y la comodidad.

2026-03-18 • via Nuitee
K
Kelly Grubbs • family_with_children • us
10
2026-03-16 • via Nuitee
Y
Yomaraliz • extended_group • pr
3
No lo recomiendo a nadie, solo hay 1 personas trabajando y esa recepción llena, no contestan el teléfono ni los correo e
Pros:

La realidad nada.

Cons:

El personal, nunca contestan el teléfono ni los correos electrónicos. Es pésimo

2026-03-16 • via Nuitee
M
Michelle • family_with_children • us
4
2026-03-15 • via Nuitee
A
Alberto • couple • us
6
Algo es algo que nada
Pros:

Está ok

Cons:

El T.v ni funcionaba bien y se vea horrible primera vez en un hotel y que el T.v se vea tan mal mal. Las almohadas súper dura y incómodo.

2026-03-15 • via Nuitee
N
nl0vew • Business
4
Hotel Review/Complaint
Pros:

Upon arrival, the attendant was outside the property handling another situation. When the front desk clerk arrived, he appeared unaware of the role and responsibilities required of the position. It was later explained that it was his first day and he was not receiving any proper training.

During my stay, I was charged for both parking and breakfast, services that I did not use. While the room itself was decent, there were no bath towels available when I arrived, making it difficult to freshen up before bedtime.

The following day, I was also charged a fee for a package that had been held for less than 30 minutes, which felt unnecessary.

It appears that management may need to reassess internal training procedures. In particular, Chris Richardson, the manager, could benefit from additional hospitality and tourism management training. Staff cannot adequately perform their roles if they are not properly guided or trained.

The hospitality industry is built on customer service and guest experience, and unfortunately this stay did not reflect those standards.

2026-03-11 • via Tripadvisor
J
Jaqueline Ferreira • family_with_children • br
7
Pros:

Sem dúvida a melhor localização.

Cons:

Café da manhã sem frutas e sem variedades.

2026-03-09 • via Nuitee
M
Maricela • couple • us
1
We paid 199 in total it was not worth it at all I will never stay their again😔
Pros:

They charged us for parking lot who does that I never heard of that.

Cons:

Everything the bed was hard and the tv did not work at all

2026-03-09 • via Nuitee
P
Peteris • couple • gb
9
Pros:

Nice

2026-03-04 • via Nuitee
C
Celiia • couple • pr
8
2026-03-03 • via Nuitee
R
Ricardo • solo_traveller • us
10
Pros:

Great value and location to visit universal.

2026-03-02 • via Nuitee
S
Sunny • couple • us
2
We moved out before we unpacked.
Pros:

staff was nice

Cons:

room was shabby, burn holes on bed covers, random towel stuck under sheets, furniture shabby, bathroom needs work.

2026-03-02 • via Nuitee
V
vandré • couple • br
7
2026-02-28 • via Nuitee
B
briannasK2578AX • Couples
10
Great experience
Pros:

Good afternoon, Hotel experience is great !! I met lorna in the front desk she was amazing !! Great stay !

2026-02-25 • via Tripadvisor