Embassy Suites Dallas - Park Central Area

The breakfast menu was good, but the preparation was not very good. The potatoes were overcooked, and so was the sausage.

BEWARE: Vehicle Stolen After Following Hotel Staff Instructions

My wife, granddaughter, and I arrived at the Embassy Suites by Hilton Dallas Park Central Area on May 28 at approximately 10:00 p.m. after a six-hour drive. Because our high-profile pickup truck would not fit in the underground parking garage, we went to the front desk to ask for guidance.
The front desk employee, Latasha, informed us that we could park directly outside the front entrance under the awning as long as we displayed a parking slip she provided. We specifically asked whether there was any risk of being towed, and she assured me that as long as the slip was visible on the windshield, our truck would be fine.
The following morning, May 29, after breakfast, we walked to the front desk and immediately noticed our truck was no longer where we had left it. Latasha was working that morning, and when we questioned her, she went to the back office after we requested to speak with a manager. Instead, another male employee came out to address the situation. After I explained what had happened, his response was, “We don’t tow.”
Our 2021 Chevy Silverado Carhartt Edition had been stolen from directly in front of the hotel entrance, under the awning, after being parked there at the direction of hotel staff!
What was supposed to be a relaxing getaway weekend with our granddaughter quickly turned into dealing with police, insurance and the claim process, & OnStar, all while coping with the theft of our only vehicle.
I encourage future guests to carefully consider their parking options and ask detailed questions about vehicle security. Based on our experience, I would recommend choosing accommodations that offer secured parking or valet services.

You get what you pay for.

The location

Your breakfast and a happy hour

Didn’t have it

The staff was polite & the breakfast was good

Hotel is older, some items may need to be remodeled.

Very close to several of my clients, so I stayed there on my most recent visit. Breakfast was good, got a couple free drinks with snacks every night and the rooms are pretty big. I keep to myself mostly but people that I did encounter were nice. Forgot my toothpaste so they brought me some to my room. I’ll be back.

The breakfast and room

Nothing

BEWARE: Vehicle Stolen After Following Hotel Staff Instructions

My husband, granddaughter, and I arrived at the Embassy Suites by Hilton Dallas Park Central Area on May 28 at approximately 10:00 p.m. after a six-hour drive. Because our high-profile pickup truck would not fit in the underground parking garage, we went to the front desk to ask for guidance.
The front desk employee, Latasha, informed us that we could park directly outside the front entrance under the awning as long as we displayed a parking slip she provided. I specifically asked whether there was any risk of being towed, and she assured me that as long as the slip was visible on the windshield, our truck would be fine.
The following morning, May 29, after breakfast, we walked to the front desk and immediately noticed our truck was no longer where we had left it. Latasha was working that morning, and when I questioned her, she went to the back office after we requested to speak with a manager. Instead, another male employee came out to address the situation. After I explained what had happened, his response was, “We don’t tow.”
Our 2021 Chevy Silverado Carhartt Edition had been stolen from directly in front of the hotel entrance, under the awning, after being parked there at the direction of hotel staff!
What was supposed to be a relaxing getaway weekend with our granddaughter quickly turned into dealing with police, insurance and the claim process, & OnStar, all while coping with the theft of our only vehicle.
I encourage future guests to carefully consider their parking options and ask detailed questions about vehicle security. Based on our experience, I would recommend choosing accommodations that offer secured parking or valet services.

After a recent survey I cant bend my knee as of yet. Asked for a walking shower. We get there no greeting, I asked about the room she said its handicap accessible. Iy was not! I learned once there you pay for parking, we had to Jimmie the curtains or you could look into the room. Staff texted me and shared my disappointment and was rude until I said I email corporate. Then She says we are so sorry. The took out 600 from my bank account. Corporate is looking into it and they cant find my reservation. It doesnt show in my bank account any longer. Thankfully I screen shot all of it. This place was horrible.At happy hour talking to 3 other guest who have had problems. Another lady emailed corporate as well. Its been a headache. Im going to the bank today to get their help.

Size