HOSHINOYA Guguan

The only and must go place in this area

房内温泉一流

The property is nice and the staffs are courteous but the dining is not guests friendly, restaurant only serves on hotel's schedule.

一级棒的酒店。餐特别好吃，早饭，晚饭，会席，房间点餐，都非常好。餐太好了！房间也很好，宽敞，私汤也非常棒。酒店员工服务也很好。几点不足：1）房间内的榻榻米有一个二十厘米的高度，拌了我一个跟头，腿摔青了。2）酒店没有正规的洗衣服务，但服务员可以帮助拿去洗，也不要钱，但我还是有点奇怪这么高级的酒店居然没有洗衣服务。3）酒店的地点确实比较偏僻，周围基本没什么东西，驾车到基本比较热闹的地方，要一个小时。不过这个见仁见智吧。总之，这是一个非常好的酒店，绝对值得。

Dining poor everything else wonderful.

A memorable stay. Excellent and impressive services, 10/10. Really appreciated their warm caring. Area is quite, clean and comfy. Highly recommended to this place though its quite expensive. But definitely worth it.

Fantastic example.

자연과

Everything is great except the breakfast offer was not well communicated to us that comes with extra cost

I've had my fair share of luxury hotels...six senses, rosewood, aman resorts. But Hoshinoya didn't come across my radar until my family and I booked a trip to Taiwan. Its been well over a month since our stay here...and I am still in awe of the beauty and quality of this hotel. We had three nights here with our 16 month old daughter in February and it was one of the highlights of our asia trip.

I loved my mornings with my toddler in our japanese soaking tub, taking in the incredible mountain views. I read a few reviews that complained about the cleaning of the onsens and timing of the meals. Yes this is inconvenient, but I believe the hotel has incredibly high standards for cleanliness and quality, so we didn't mind at all having set meals times etc.

The restaurant at the hotel is STUNNING overlooking their incredible gardens and the food is of the highest caliber. Healthy, delicious and beautiful.

I loved the pajamas and daywear clothes the hotel provided. They were comfortable and so fashionable! My toddler looked adorable in her kimono.

The staff at this hotel was also top of the line. I had so many incredible conversations with those at guest services or even the guy cleaning the pool. We were not easy guests...bringing a toddler to a spa hotel. But we never got the feeling from anyone there that our child was an imposition, only a joy.

I think some of the negative reviews left here must be from westerners. My husband and I are from the west but quite familiar with how luxury japanese hotels operate...they are very different from a western hotel. They are peaceful...there arent any "party vibes." Its just not a place you stay to eat and drink all you want by the pool.

My only criticism of this hotel are the beds...and maybe this is because im from the west? The beds were essentially mattresses on the floor with no support. I was about 13 weeks pregnant on this trip, and did have some back pain as a result.

Wunderbar ruhig gelegen mit einem zauberhaften Garten, wunderschönem Onsen, feinem Essen uns sehr freundlichen Mitarbeitern. Es fiel uns schwer wieder weiter zu reisen, weil wir uns so wohl gefühlt haben.

It's a good place to rest & relax and do nothing.

Incredibly beautiful hotel in a lovely part of the world. Service and experience is incredible. A world class stay and experience.

Amazing 8 course dinner , impeccable service, beautiful scenery
However, not handicap friendly
Only has 2 wheel chairs and steep stairs for elderly to get down to shower
Would like to come back again

Comfortable osen resort, with great and friendly services. Good breakfast and dining options (refreshed menu on second day). The Spa is a hidden gem:)

Love love love the experience. The best hotel I’ve ever stayed. The service is incredible. Both breakfast and dinner services were amazing.

👍

My mother and I had an incredible experience at Hoshinoya Guguan in October 2024. Our experience with this property alone is enough for us to visit Taiwan again.
This property is a luxury property and expensive by local standards but comparable to a Primland or a Four Seasons property. We are USA based and thus view the prices and value based on our value proposition.

Hoshinoya Guguan is an all-inclusive property in the mountains of central/eastern Taiwan. The closest airport is Taichung. The property can also be reached by flying into Taoyuan Airport, taking a train to Taoyuan (the opposite direction from Taipei City), and then taking a high-speed rail into Taichung. Then, I recommend a private car to the property. Or you could book a private car for the airport transfer.

As a first-time visitor to Taiwan, I did this incorrectly and added at least 3 hours to our journey from the airport to Hoshinoya Guguan. I also mention this because the staff member at the hotel adjusted our arrival time, dinner reservation, and coordinated with our driver for us (acted as a liaison and translator) when I put us on the wrong train from Taipei City to Taichung. I not only took us into Taipei but also put us on the local train. The staff member checked in frequently and kept in very close contact until we were safely with the driver and in the vehicle heading towards the property.

Somehow, despite the complications and frustration at my own ineptitude, the staff at the front desk and restaurant had us relaxed and settled within minutes of our arrival by car. Truly, I didn't think this was possible. Upon arrival, they suggested we head directly to dinner and said they would show us to our room after dinner. We opted for the multi-course dinner and are so glad we did. Every single course was artfully plated, thoughtful, and perfectly prepared and presented. They also made a last-minute substitution for my mom on one dish for a dietary reason. Dinner was relaxing and alone worth half the cost of the one-night stay. Thanks to Amy, Alex, Tina and the team in the restaurant for the fantastic service.

Then Penny showed us to our room and gave us a thorough tour of the property despite the late hour. She was so patient and safety-minded walking slowly to accommodate my mother and providing additional light on the outdoor walkways.

We stayed in a Shan room type (one level, two large beds, one private bedroom with ensuite half bath, half bath near the entryway for the other bed located just off the living room). In all the rooms, there is a private onsen for you to enjoy the hot spring water which is piped up. There was also a separate indoor shower and dual vanity. So in total there were four sinks, two toilets, a shower, the onsen. There was also a private balcony just off the main living space. The room darkening shades were perfect for privacy. A blue jacket is provided for use on the property when wearing swimsuits or transiting to the communal pool and male and female onsens. You can also wear your own clothing. Nightclothes and robes were also provided. The size of the nightclothes were on the slimmer/smaller side.The bathroom amenities were plentiful and excellent quality.

There is a beautiful outdoor pool in a peaceful setting with public and more secluded seating available. There are male and female onsens (indoor hot springs) and outdoor hot springs. We visited them just before they closed for the night and so enjoyed them in privacy.

The beds were comfortable and I appreciated the two toilets.

Breakfast was equally delicious. There were three main styles for the breakfast- Japanese, Taiwanese, and Western. My mother and I ordered the Taiwanese and Japanese breakfasts respectively.

The staff at the hotel was so accommodating. As we had arrived later the previous night, we initially moved our ride to Taipei to 1 p.m. and made a lunch order. Then as it became apparent that Typhoon Kong-rey would be a significant event, the staff stayed in touch to help us depart earlier and helped us cancel the lunch reservation. Yoshino was calm, cool and collected despite the warnings about local flooding and recommendation for residents to head down the mountain ahead of the typhoon.

Overall, we wished we could have stayed two or three nights at this property and were already talking about coming back to Taiwan just to visit Guguan.

P.S. The drivers arranged by the hotel were outstanding. They drove carefully and were mindful of anyone getting carsick on the mountain.

Carlton treated us like gold from when we first arrived until the end 4 days later. The hotel is beautiful and rooms are so spacious. We had the 2 story with private Onsen facing the mountains. The food was so good, we almost stayed another day! Breakfast, lunch and dinner was delicious and felt like a gourmet meal each time. (If you like Japanese food)
We did a couples massage and had a nice room. During my massage, I asked for harder pressure. It was still very light and I felt like she was new and just needed more training.
When we were done we were asked how we like the massage? I gave my honest feedback and they apologized and said she was new and would go back to training. They scheduled another session for me immediately the next day complimentary. The next day was perfect and I tried to give Chole a tip but she refused it and she just wanted everything to be perfect for us.
On our Anniversary, Carlton prepared a surprise for us. After dinner we went out to the back and they took some photos. Also they had prepared a wonderful fruit, drink and cake platter for us in one of their pavilion cabanas. They made our night extra special.
Upon checking out, they gave us a Hoshinoya photo memory frame for our Anniversary.
Thank you to all the staff, the Head Chef and assistants to making our stay one of the best and most memorable experiences in our lives.
This is my wife’s 2nd visit and my first and we will definitely return.
Craig & Caroline Tsutakawa
Rocklin CA
When we were checking out

不便なところにあり、料金はかなりしますが、料金に見合った時間が過ごせると思います。早めに行って、館内をゆっくり過ごすのが良いと思います。いろいろなアクティビティやサービスも用意されていて、追加料金が必要ないものもたくさんあります。日本から行かれる方で、食事付きでないプランを予約された方は、夜は徒歩15分くらいのところに原住民料理店もあり、受付でデリバリーを頼むこともできます。