Children allowed
Pets allowed

Facilities

Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Cozy atmosphere
Friendly staff
Excellent breakfast
Cons:
Cleaning staff noise
Old decoration in some rooms

Categories

Cleanliness
9
Many reviews mentioned spacious and clean rooms, though one mentioned noisy cleaning staff.
Service
9.47
Consistently highlighted as friendly and helpful across multiple reviews.
Location
9.51
Numerous mentions of excellent central location, perfect for staying in Krakow.
Room Quality
8.96
Described as spacious and comfortable, with some noting it has an old-style charm.
Amenities
8.68
Basic amenities noted positively, but some issues like old decoration were mentioned.
Value for Money
8.95
Many reviewers felt they received more than they expected for the price.
Food and Beverage
9.19
Breakfast was frequently highlighted as excellent and diverse.
Overall Experience
9.06
A consistent theme of satisfaction with several declarations of intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 04:45

Property Description

Convenient Location in Cracow’s Old Town
The Pollera, founded in 1834, is a charming hotel situated in the heart of Cracow’s Old Town. Just a stone's throw away from St Mary’s Basilica and the Main Market, this historic gem offers easy access to the city's main attractions.

Elegant Art Nouveau Design
Step into a world of timeless elegance at the Pollera, where Art Nouveau-inspired interiors greet you with wooden furniture in rich, dark hues. Each room is equipped with modern comforts like a satellite TV, a private bathroom with complimentary toiletries, and even a supply of mineral water.

Delightful Dining Options
Start your day with a delicious breakfast buffet at the Pollera or choose to have it delivered to your room for a cozy morning treat. With the option to explore nearby dining spots in Kazimierz or visit the iconic Wawel Castle, culinary adventures await just steps away.

Experience the allure of Cracow from the comfort of the Pollera. Book your stay now to create unforgettable memories in this enchanting city.

Important information:

Please note that for reservations for 4 rooms or over, different policies will apply.When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KRK

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs PLN 100 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for 100 zł per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 5004 reviews
Cleanliness: 9
Service: 9.47
Location: 9.51
Room Quality: 8.96
Amenities: 8.68
Value for Money: 8.95
Food and Beverage: 9.19
Overall Experience: 9.06
K
Kuba • couple • pl
9
2026-02-14 • via Nuitee
J
Joanna • extended_group • pl
10
Pros:

Bardzo dobre położenie, czyste przestronne pokoje dla rodziny. W końcu hotel w którym dla rodziny z dziećmi w pokoju jest łóżko podwójne i 2 łóżka pojedyncze a nie sofa. Piękny, klimatyczny hotel.

Cons:

Skrzypiąca podłoga co jest dość częste w starych kamienicach. I światło główne w pokoju mogłoby być mocniejsze lub dodatkowa lampka przy stole.

2026-02-14 • via Nuitee
E
Ewelina • couple • pl
10
.
Pros:

.

Cons:

.

2026-02-14 • via Nuitee
A
antony • solo_traveller • gb
8
great location
Pros:

Perfect location and fantastic breakfast. The rooms are dated but have a charm

2026-02-14 • via Nuitee
K
Konrad • family_with_children • pl
8
Zwiedzanie Wawelu i spacer po starowce Krakowa
Pros:

Sniadanie dobre. Lokalizacja - swietna - samo centrum / stare miasto. Pokoj (rodzinny) mnie zaskoczyl - nie tyle sam pokoj, ale wejscie do niego - niemalze jak wejscie do krolewskiego palacu...

2026-02-14 • via Nuitee
P
Paul • extended_group • gb
10
Pros:

Beautiful building. Large clean comfortable room with a good shower. Excellent location a few minutes walk from the square.

2026-02-14 • via Nuitee
A
Aleksandra G • solo_traveller • de
9
It’s a bit pricey, but the place is very nice
Pros:

The staff were very friendly, the rooms were clean, and the bed was comfortable. The breakfast was also good and reasonably priced. The hotel is really close to the city center and the bus and train stations. They also allowed me to store my luggage for a few hours after checkout.

Cons:

It would be nice to have hair conditioner in the bathroom in addition to the hair and body wash.

2026-02-13 • via Nuitee
A
Albert • couple • nl
8
Pros:

De ligging en heg ontbijt

Cons:

Veel lawaai van de sleutels op de gang

2026-02-12 • via Nuitee
K
Kamila • family_with_children • at
9
2026-02-12 • via Nuitee
M
Marta • solo_traveller • pl
10
Godny polecenia hotel w stylu retro w świetnej lokalizacji
Pros:

Doskonała lokalizacja - w drodze z dworca PKP na starówkę. Pokój bardzo czysty, w uroczym stylu retro. Do tego doskonałe śniadanie i wyjątkowo życzliwa, sympatyczna i uprzejma obsługa. Na pewno będę jeszcze wracać i każdemu polecam!

2026-02-12 • via Nuitee
M
Monika • extended_group • pl
10
2026-02-12 • via Nuitee
M
Michael • family_with_children • il
10
Pros:

Прекрасный отель, в самом центре старого города, близко ко всему! Номер отличный, большой, персонал вежливый и отзывчивый! Завтраки тоже вкусные и разнообразные!

2026-02-12 • via Nuitee
B
Barbara • couple • pl
8
2026-02-12 • via Nuitee
M
Marek • family_with_children • pl
10
2026-02-12 • via Nuitee
D
Dorota • extended_group • pl
10
2026-02-12 • via Nuitee
P
Pernille • couple • dk
8
2026-02-11 • via Nuitee
A
Andrzej • family_with_children • fr
10
Pros:

Wspaniała lokalizacja z widokiem na piękny budynek Teatru .

Cons:

Cienkie, mało wygłuszone ściany pomiędzy pokojami.

2026-02-11 • via Nuitee
P
Paweł • solo_traveller • pl
10
Doskonała lokalizacja z przemiłą obsługą.
Pros:

Położenie, bezpośrednio przy rynku starego miasta, bezpieczny parking, wspaniałe śniadanie. Bardzo pomocna obsługa, pan Kamil w szczególności.

Cons:

Nie mam absolutnie żadnych zastrzeżeń.

2026-02-10 • via Nuitee
D
Dorota • extended_group • pl
10
2026-02-10 • via Nuitee
H
Hilde Linnea • couple • no
10
Perfekt lokasjon
Pros:

Fantastisk beliggenhet,midt i smørøyet i så henseende.Koselig hotell.

Cons:

Ingenting

2026-02-10 • via Nuitee