Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Nice views
Cons:
Room cleanliness issues
Outdated rooms
Costly food

Categories

Cleanliness
7.7
Some guests reported issues with room cleanliness, particularly with stained sheets.
Service
9.7
The staff was highly praised for their helpfulness and accommodating nature.
Location
9.2
Many reviews highlighted the excellent location of the hotel.
Room Quality
7.2
Several guests found the rooms outdated and not as expected.
Amenities
7.7
The pool and fitness center did not meet expectations for a 4-star hotel.
Value for Money
7.7
Some guests felt that prices were high relative to the experience.
Food and Beverage
8.2
Mixed feedback on restaurant food quality, with some dishes considered overpriced.
Overall Experience
8.2
Overall, experiences varied, but many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:55

Property Description

Stunning Views and Dining Options

Overlooking the river and city skyline, Sheraton Grand Chicago offers a picturesque backdrop for your stay. With 5 restaurants and bars on-site, including Shula’s Steak House and Chicago Burger Company, culinary delights await.

Convenient Amenities

Enjoy a comfortable stay with a 47" cable TV, minibar, fitness centre, and business centre at your disposal. Whether you're here for business or leisure, Sheraton Grand Chicago ensures your needs are met.

Prime Location

Located just a short walk from Navy Pier, Millennium Park, and Michigan Avenue, this hotel puts you in the heart of Chicago's vibrant scene. Explore the city with ease, from luxurious shops to cultural attractions.

Experience the best of Chicago at Sheraton Grand Chicago - book your stay now!

Important information:

Upon check-in photo identification and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note the method of payment used to make the reservation must be presented upon check-in. Contact hotel for details.

Guests must be at least 21 years of age to check-in.

Roll-away beds can only be accommodated in king rooms for a fee and must be booked in advance of the guest's stay. Please contact the hotel for more information.

Refrigerators may also be available on request for an additional fee.

A Daily Destination Fee of $25 plus tax (17.4%) be added to the room rate, which includes the following:
• Daily Enhanced Internet
• Daily F&B Credit of $25
• 2 passes daily admission to the Chicago Architectural Center
• 2 passes daily admission to the Chicago Sports museum

Destination Fees will be charged at the hotel. For pre-paid reservations, only the prepayment for room and tax will be charged upon booking and the destination fee plus taxes will be due at the hotel after check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 68 per day.

Location

Guest Reviews

8.2
Based on 1355 reviews
Cleanliness: 7.7
Service: 9.7
Location: 9.2
Room Quality: 7.2
Amenities: 7.7
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8.2
F
Federica • family_with_children • it
8
Pros:

Posizione ottima

Cons:

Il Wifi è a pagamento e la colazione è soltanto per 2 ospiti per stanza. Se siete quindi più di 2 vi consiglio di non fare l'opzione "colazione inclusa" come purtroppo abbiamo fatto noi, perché per i restanti ospiti il costo è di 38 dollari.

2026-04-24 • via Nuitee
M
Marcos • family_with_children • ar
4
El hotel esta bueno, pero tiene tarifas y condiciones que te hacen sentir estafado.
Pros:

El desayuno estaba bien. Pero pague 1 noche para tres personas y en la reserva de Booking dice "desayuno incluido" y cuando llegue al hotel me dijeron "es solo para dos personas" la tercera persona tiene que pagar. Mostré la reserva que en ningun lado dice esto y me dijeron que lo descontarian. Pues no, me lo cobraron y estoy tratando de que me devuelvan ese monto. Una estafa.

Cons:

Me cobraron el tercer desayuno siendo que yo pague una noche para tres personas con desayuno incluido. En la reserva de Booking en ningun lado dice que el desayuno es solo para dos huespedes y que el tercero paga. Por algo coloco la cantidad de huespedes que estaremos en la habitacion.

2026-04-19 • via Nuitee
M
Mohammad • solo_traveller • us
8
2026-04-16 • via Nuitee
• family_with_children • us
10
2026-04-13 • via Nuitee
A
Annessia • couple • us
10
My stay was the BEST!!
Pros:

The view from my room

2026-04-13 • via Nuitee
K
Kay • family_with_children • us
10
2026-04-10 • via Nuitee
K
Katie • couple • us
9
2026-04-09 • via Nuitee
M
Marco • solo_traveller • us
8
Pros:

Location and quiet.

Cons:

The $38 price for breakfast on top of already paying around $300 for the room feels excessive. Also, the rooms could use some renovation.

2026-04-07 • via Nuitee
F
Fernando • couple • br
8
Ótimo hotel para qdo vc está em férias!
Pros:

A localização é perfeita para uma estadia em Chicago!

Cons:

Logicamente o custo benefício do hotel!! Caro pelo q entrega!

2026-04-06 • via Nuitee
A
ABILIO • family_with_children • us
8
Ótimo!
Pros:

Localização

2026-04-06 • via Nuitee
E
Evans • family_with_children • us
10
Pros:

Breakfast was overpriced

Cons:

Very expensive

2026-04-05 • via Nuitee
A
Ashton • family_with_children • us
10
2026-04-02 • via Nuitee
V
Vanessa • family_with_children • us
9
Pros:

The location was amazing and the views were even better. Beautiful lobby

Cons:

I didn’t like that the family rooms had double beds, very small. Everything is so expensive

2026-03-31 • via Nuitee
A
Angelie • solo_traveller • ca
7
Comfortable and convenient lcoation
Pros:

It was comfortable for me. I attended a conference hosted in the hotel and its really convenient. Location was great, close to the riverwalk, restaurants, cafes, and the Millenium park where I got to see the Bean. Housekeeping was everyday, which was nice.

Cons:

Destination fee is a bit too high given the facilities, at least the wifi is part of the destination fee and didn't have to pay for it. Even though I was given the 'river' view, its not much of a view to be honest.

2026-03-28 • via Nuitee
A
Abir • family_with_children • us
10
2026-03-26 • via Nuitee
Y
Yadamjav • family_with_children • mn
10
Pros:

Thank you very much.

Cons:

Nothing

2026-03-25 • via Nuitee
B
Bartosz • family_with_children • us
8
2026-03-24 • via Nuitee
R
Ronalyn • couple • us
4
Disappointed
Pros:

Location

Cons:

The room so old and noisy and small

2026-03-23 • via Nuitee
S
Sandra • family_with_children • us
10
2026-03-23 • via Nuitee
A
andretM9014DP • Business
10
Wings
Pros:

I was iffy about this place then I’m at these cool ass dudes down in the kitchen who literally made me the best wings I’ve ever had since the first time I went to Hooters with my grandpa the wings were so good. We ordered another batch of them just awesome.

2026-03-20 • via Tripadvisor