Plaza São Rafael Hotel - Próximo ao Cais Embarcadero e Hosp Santa Casa

Hotels
8.4 (2696 reviews)
Av. Alberto Bins, 514 , Porto Alegre , br

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good service
Great location
Good breakfast
Cons:
Old room facilities
Inconsistencies in service
Limited amenities availability

Categories

Cleanliness
8.15
Some guests mentioned cleanliness positively; however, complaints about older facilities and the need for improvements indicate room for enhancement.
Service
9.15
Guests noted good service and staff attentiveness, particularly regarding guest needs and accommodations.
Location
8.65
The hotel is well located, making it convenient for various establishments.
Room Quality
7.65
Several reviews criticized the old condition of the rooms, but comfort mitigates some of these concerns.
Amenities
8.15
Amenities like the pool and gym were appreciated but some facilities were reported as being out of order.
Value for Money
8.15
A good price-quality relationship recognized, though some guests found better options available.
Food and Beverage
8.65
Breakfast received positive remarks; however, there were some suggestions for improvement.
Overall Experience
8.65
The overall sentiment ranged from very good to needing improvement, but a majority of guests had a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:26

Property Description

Centrally Located Historic Hotel

Indulge in Luxury Amenities: From the indoor lap pool to the sauna, our hotel offers everything you need to unwind and relax during your stay.

Modern Comforts: Enjoy spacious rooms with soundproofed windows, LCD TV, and free Wi-Fi, all designed to provide you with a comfortable and convenient experience.

Explore with Ease: With a prime location in the Centro Histórico neighborhood, you have easy access to shops, museums, and the financial district, making it the perfect base to explore Porto Alegre.

Book now for a memorable stay at Plaza São Rafael Hotel, where convenience and luxury meet seamlessly.

Important information:

Please note that bed configuration for the Standard and Superior categories is subject to availability.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    People 13 years old and over stay for 10% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 39 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 2696 reviews
Cleanliness: 8.15
Service: 9.15
Location: 8.65
Room Quality: 7.65
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
P
Paloma • family_with_children • br
10
2026-06-27 • via Nuitee
Y
Yamara • extended_group • ae
8
2026-06-27 • via Nuitee
A
Andriéli Cristina Faccioli • solo_traveller • br
9
2026-06-26 • via Nuitee
J
Jane • solo_traveller • br
9
2026-06-26 • via Nuitee
R
Ruben omar • family_with_children • it
1
horrible
Pros:

La ducha era fantastica con buena presion y agua caliente. La limpieza excelente.

Cons:

no habia internet, tuvimos que comprar un chip activarlo y cargarle credito para tener internet ... no funcionaba el jacuzzi, el agua de la piscina climatizada era fria, no habia area donde fumar... te mandaban a la calle. El sauna tenia la tempera muy baja... El hotel tiene aspecto de usado viejo. La gente de la recepcion y el bar es lo unico bueno.

2026-06-24 • via Nuitee
D
Dulce • solo_traveller • br
9
2026-06-22 • via Nuitee
D
Daniela • solo_traveller • br
6
Pros:

A Localização muito próxima ao local de trabalho. E a atenção dos functionarios sobretudo limpeza e serviço de quarto.

Cons:

Quartos mal cuidados, sem manutenção. Aquecimento com defeito. Pouco confortável.
Não vale o custo beneficio.

2026-06-22 • via Nuitee
A
Araujo • solo_traveller • br
8
2026-06-22 • via Nuitee
G
Giuliano • couple • br
9
Pros:

Comodidade do quarto

Cons:

Piscina fechada

2026-06-22 • via Nuitee
C
Catia Silene • extended_group • br
7
2026-06-21 • via Nuitee
E
Elaine • solo_traveller • br
8
Um bom lugar pra ficar perto da cidade.mas
Pros:

Do atendimento do pessoal do hotel.

Cons:

Serviço do restaurante.

2026-06-19 • via Nuitee
P
Peres • solo_traveller • br
9
Pros:

1- Gostei da equipe.
2- Piscina
3 - café da manhã.

Cons:

Nada muito expressivo que seja necessário comentar.

2026-06-18 • via Nuitee
L
Lucas • solo_traveller • br
10
Pros:

Ambiente de qualidade. Móveis e decoração clássicos, bem conservados. Silêncio durante a noite. Blackout das janelas funciona muito bem. Roupa de cama e de banho de qualidade. Espaços como academia e piscina asseados.

2026-06-16 • via Nuitee
A
Andre luciano • couple • it
8
Bom
Pros:

Amplo

Cons:

Falta manutenção

2026-06-16 • via Nuitee
A
Alexsandra • solo_traveller • br
10
2026-06-15 • via Nuitee
M
Marcelo • couple • br
9
Pros:

Hotel antigo, mas com uma limpeza acima da média. Café da manhã delicioso.

Cons:

Poderia ter mais tomadas no quarto.

2026-06-15 • via Nuitee
T
Tais • couple • br
7
2026-06-15 • via Nuitee
D
Dimas Lima • solo_traveller • br
10
Pros:

Hotel e quarto muito bom limpo e aconchegante bom café da manhã.

Cons:

Gostei de tudo

2026-06-14 • via Nuitee
C
Catia Silene • extended_group • br
7
Se quiser comer bem, escolha outro lugar.
Pros:

O hotel é antigo, mas bem localizado. Cama boa, confortável, chuveito bom e tudo limpo.

Cons:

Não gostei do carpet, e da estrutura elétrica que não acompanhou a troca de tomadas (ainda apenas no modelo antigo), tive que pedir adaptador na recepção.
Estamos no inverno e tinah apena sum edredom fino disponível, tive que solicitar mais um cobertor.
No restaurante, eu fui a primeira (de 5 pessoas) a solicitar o prato (filé com nhoque), depois todos pediram o memso. Garçom veio com 4 e o meu veio depois.
Ao cortar, já percebi a carne seca, dira, Olhei para os demais e via uma carne tipo meldalhão, suculenta, exatamente como eu havia pedido. O meu, seguramente havia sido requentado. Expliquei a garçonete, mas nem um pedido de desculpas...

2026-06-14 • via Nuitee
J
Janio • solo_traveller • br
9
2026-06-13 • via Nuitee