Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good service
Great location
Good breakfast
Cons:
Old room facilities
Inconsistencies in service
Limited amenities availability

Categories

Cleanliness
8.15
Some guests mentioned cleanliness positively; however, complaints about older facilities and the need for improvements indicate room for enhancement.
Service
9.15
Guests noted good service and staff attentiveness, particularly regarding guest needs and accommodations.
Location
8.65
The hotel is well located, making it convenient for various establishments.
Room Quality
7.65
Several reviews criticized the old condition of the rooms, but comfort mitigates some of these concerns.
Amenities
8.15
Amenities like the pool and gym were appreciated but some facilities were reported as being out of order.
Value for Money
8.15
A good price-quality relationship recognized, though some guests found better options available.
Food and Beverage
8.65
Breakfast received positive remarks; however, there were some suggestions for improvement.
Overall Experience
8.65
The overall sentiment ranged from very good to needing improvement, but a majority of guests had a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:26

Property Description

Centrally Located Historic Hotel

Indulge in Luxury Amenities: From the indoor lap pool to the sauna, our hotel offers everything you need to unwind and relax during your stay.

Modern Comforts: Enjoy spacious rooms with soundproofed windows, LCD TV, and free Wi-Fi, all designed to provide you with a comfortable and convenient experience.

Explore with Ease: With a prime location in the Centro Histórico neighborhood, you have easy access to shops, museums, and the financial district, making it the perfect base to explore Porto Alegre.

Book now for a memorable stay at Plaza São Rafael Hotel, where convenience and luxury meet seamlessly.

Important information:

Please note that bed configuration for the Standard and Superior categories is subject to availability.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.Sauna is closed from 2026-03-31 until 2026-01-29

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    People 13 years old and over stay for 10% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 39 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 2484 reviews
Cleanliness: 8.15
Service: 9.15
Location: 8.65
Room Quality: 7.65
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
C
Carlos • couple • br
9
2026-03-13 • via Nuitee
D
Diego • solo_traveller • br
8
2026-03-11 • via Nuitee
M
MARCELO • family_with_children • br
8
2026-03-10 • via Nuitee
R
Rosa • family_with_children • br
6
2026-03-09 • via Nuitee
M
Maria de Fátima • family_with_children • br
10
2026-03-09 • via Nuitee
G
gilbertopvargas • couple • br
8
Bom custo-benefício no centro de Porto Alegre
Pros:

Ótima localização, bem no centro de Porto Alegre. Bom serviço de manobrista e garagem. Bom restaurante para jantar. A academia é ótima, com uma vista panoramica do estuário do Guaiba. Piscina com raia de natação e levemente aquecida.

Cons:

O café da manhã é fraco para um hotel deste padrão, deixou a desejar.

2026-03-07 • via Nuitee
R
Rafael Fedrizzi • couple • br
10
2026-03-06 • via Nuitee
C
Cleudemir • family_with_children • br
9
2026-03-06 • via Nuitee
S
SACHA • couple • br
9
2026-03-06 • via Nuitee
L
Loreno • solo_traveller • br
8
Preço acima da média.
2026-03-06 • via Nuitee
B
Bruna • family_with_children • br
10
2026-03-05 • via Nuitee
M
Mendez • family_with_children • uy
10
Pros:

Exelente el lugar , el desayuno, la limpieza y la atención del personal. El Restaurante muy bueno y la atención excelente

Cons:

La piscina el agua muy fria

2026-03-04 • via Nuitee
M
Marros Saldanha • family_with_children • br
9
2026-03-04 • via Nuitee
P
Patricia • couple • br
10
2026-03-04 • via Nuitee
B
Batezini • family_with_children • br
10
2026-03-03 • via Nuitee
E
Ednaldo Rogério • solo_traveller • br
5
Não foi o que esperava, mas atendeu em parte minha necessidade , uma vez que fui a trabalho.
Pros:

O hotel é antigo, tendo quarto amplo e bom espaço.

Cons:

O quarto ficou uma noite toda sem ar condicionado e tive que abrir a janela para poder dormir, o que fez com que o som da rua incomodasse. Um dos elevadores ficava o tempo todo com a porta sem fechar e ou abrir, provocando demora. No térreo, uma parte da tubulação do ar condicionado que é geral estourou . Ou seja, o prédio é legal. Mais antigo. E com alguns problemas. Sua localização é muito boa bem no centro; o quarto é amplo e limpo. Os funcionários foram cordiais.

2026-03-03 • via Nuitee
N
Neura • couple • br
8
No geral muito satisfeita ..
Pros:

Cama, limpeza, restaurante

Cons:

Dificuldade em conseguir uma água para chimarrão .. uma jarra elétrica no quarto agregaria muito .

2026-03-02 • via Nuitee
B
Bruna • family_with_children • br
7
Esperava mais
Pros:

A localização central é prática, a vista do terraço (que só pudemos ver pela academia) é muito bonita, os travesseiros eram bons e boas amenidades oferecidas no banheiro.

Cons:

Pelo nome do hotel, tinha mais expectativas para a estadia. O piso do quarto estava danificado, o ralo do box não escoava a água (tínhamos que desligar várias vezes o chuveiro para esperar a água descer lentamente pelo ralo e ainda vazava pelo piso do banheiro), a cabeceira da cama tinha cheiro de mofo. No café da manhã as comidas e bebidas não estavam identificadas no buffet, dificultando a escolha. O terraço com a jacuzzi estava trancando, não sendo possível nem acessá-lo para ver a vista. A água da piscina estava fria e a piscina precisa de manutenção dos ladrilhos e limpeza dos vidros (a vista seria bonita se fosse possível enxergar para fora).

2026-03-02 • via Nuitee
R
Renan • couple • br
6
Mediano
Pros:

Localização

Cons:

Alagou o banheiro quando fui tomar banho.

2026-03-01 • via Nuitee
B
Bibiana • family_with_children • ar
10
Pros:

Excelente hotel,estuvimos de paso pero valió la pena aunque sea por un dia

Cons:

Nada

2026-03-01 • via Nuitee