Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good service
Great location
Good breakfast
Cons:
Old room facilities
Inconsistencies in service
Limited amenities availability

Categories

Cleanliness
8.15
Some guests mentioned cleanliness positively; however, complaints about older facilities and the need for improvements indicate room for enhancement.
Service
9.15
Guests noted good service and staff attentiveness, particularly regarding guest needs and accommodations.
Location
8.65
The hotel is well located, making it convenient for various establishments.
Room Quality
7.65
Several reviews criticized the old condition of the rooms, but comfort mitigates some of these concerns.
Amenities
8.15
Amenities like the pool and gym were appreciated but some facilities were reported as being out of order.
Value for Money
8.15
A good price-quality relationship recognized, though some guests found better options available.
Food and Beverage
8.65
Breakfast received positive remarks; however, there were some suggestions for improvement.
Overall Experience
8.65
The overall sentiment ranged from very good to needing improvement, but a majority of guests had a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:26

Property Description

Centrally Located Historic Hotel

Indulge in Luxury Amenities: From the indoor lap pool to the sauna, our hotel offers everything you need to unwind and relax during your stay.

Modern Comforts: Enjoy spacious rooms with soundproofed windows, LCD TV, and free Wi-Fi, all designed to provide you with a comfortable and convenient experience.

Explore with Ease: With a prime location in the Centro Histórico neighborhood, you have easy access to shops, museums, and the financial district, making it the perfect base to explore Porto Alegre.

Book now for a memorable stay at Plaza São Rafael Hotel, where convenience and luxury meet seamlessly.

Important information:

Please note that bed configuration for the Standard and Superior categories is subject to availability.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.Sauna is closed from 2026-05-04 until 2026-04-13

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    People 13 years old and over stay for 10% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 39 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 2564 reviews
Cleanliness: 8.15
Service: 9.15
Location: 8.65
Room Quality: 7.65
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
M
Marcelo • solo_traveller • br
9
Bom custo-benefício
Pros:

Confortável e elegante, embora um pouco envelhecido. Café da manhã muito bom.

Cons:

Ar-condicionado barulhento.

2026-04-25 • via Nuitee
G
Gilberto • solo_traveller • br
9
Pros:

Café excelente, pessoal do restaurante muito gentil.

Cons:

Nada

2026-04-25 • via Nuitee
C
Celia • solo_traveller • br
9
Bom custo X benefício
Pros:

Bom custo X benefício, cama confortável com travesseiros, cobertas e toalhas boas e limpas. Ficamos no sexto andar, muito silencioso! A piscina aquecida é um bom diferencial principalmente em viagens com crianças.

Cons:

Faltou tomada peoximo a cama para carregar celular. O café da manhã poderia oferecer mais opções, as dependências são antigas com carpete no chão o que pode ser um pouco desconfortável para pessoas muito alérgicas.

2026-04-21 • via Nuitee
L
Luiz • solo_traveller • br
10
Pros:

Tudo nota 10

2026-04-20 • via Nuitee
D
Deise • family_with_children • br
7
2026-04-20 • via Nuitee
L
Laís • family_with_children • br
10
2026-04-19 • via Nuitee
J
José Alexandre • couple • br
10
Pros:

Localização

Cons:

Ar condicionado sem opção de regulação.

2026-04-19 • via Nuitee
G
GIOVANA COELHO DE • solo_traveller • br
6
2026-04-17 • via Nuitee
R
Richard Lacalle • solo_traveller • uy
10
Pros:

La ubicación
Y el personal de restaurante

Cons:

La ducha es muy antigua

2026-04-14 • via Nuitee
C
Camila • family_with_children • ar
10
Maravilhosa estadia
Pros:

A limpeza e a habitação foram ótimas. Em geral o hotel é muito aconchegante, e o pessoal de atenção foi muito bom

Cons:

Nada, todo bom

2026-04-13 • via Nuitee
E
Elbio • couple • br
6
Aceitável
Pros:

Localização é a história deste hotel

Cons:

Não tem tomada pra fazer a ligação dos equipamentos 🤔

2026-04-13 • via Nuitee
H
Hotelera • solo_traveller • uy
10
Excelente y lo recomendare!!!
Pros:

Volvi a hospedarme por trabajo luego de años de no hacerlo, la atención, la habitación, el desayuno, la cama, el baño, la ubicación es para mi todo lo que necesito, el año que viene seguramente regreso. No pude disfrutar piscina, yacuzzi, gimnasio pero ojala algun dia vaya por paseo y no por trabajo.

Cons:

No veo nada para cambiar o mejorar, conforme con todo.

2026-04-12 • via Nuitee
C
Carlos • family_with_children • br
6
2026-04-12 • via Nuitee
A
Azevedo • couple • br
10
2026-04-10 • via Nuitee
E
Erika • couple • uy
9
Confortable
Pros:

Tiene muchos aspectos positivos, el jacuzzi al aire libre, el gym bien equipado, la ubicación, el desayuno

Cons:

El tener que cambiar de ascensor para llegar a los servicios atravesando el lobby

2026-04-09 • via Nuitee
• couple • br
1
2026-04-09 • via Nuitee
M
MaruAldao • family_with_children • uy
10
Pros:

Muy amable el personal

Cons:

Las instalaciones podrían modernizarse

2026-04-09 • via Nuitee
D
Dioger Paz • solo_traveller • br
9
2026-04-08 • via Nuitee
R
Rosana • solo_traveller • uy
10
Pros:

Excelente atención del personal de recepción.
Delicioso el desayuno, muy completo.

2026-04-07 • via Nuitee
G
Guilherme • solo_traveller • br
10
Pude descansar e recuperar minhas energias!
Pros:

Meu quarto tinha vista da cidade e do Guaíba. Alem disso era bem espaçoso. A piscina tinha poucas pessoas e a agua nã estava gelada apesar de não ser aquecida. A banheira de hidromassagem tinha aquecimento.

2026-04-07 • via Nuitee