Red Roof Inn PLUS+ & Suites Chattanooga - Downtown

Hotels
Red Roof PLUS
6.6 (367 reviews)
2431 Williams Street , Chattanooga , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Poor cleanliness
Maintenance issues
Subpar amenities

Categories

Cleanliness
4.74
Numerous reviews mention dirty and unclean conditions including cockroaches and stained sheets.
Service
8.22
Mixed sentiments, but some guests found staff to be nice and helpful despite issues.
Location
9.76
Many reviews praised the hotel's location as convenient and ideal for accessing downtown.
Room Quality
5.21
Reviews consistently pointed to poor room maintenance with complaints about smell, broken items, and overall condition.
Amenities
6.24
Commented on the lack of breakfast options and several amenities not functioning adequately.
Value for Money
7.2
Some guests felt they received decent value, but others noted the high prices for the quality received.
Food and Beverage
4.24
Many reviews mentioned disappointment regarding the breakfast offering.
Overall Experience
7.22
Overall experiences varied greatly among guests with several negative comments impacting this score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:44

Property Description

Convenient Location
Located just 2.8 km from the Chattanooga Convention Center, the Downtown Chattanooga Red Roof Inn and Suites offers easy access to popular attractions like Lookout Mountain, Tennessee Aquarium, and Ruby Falls.

Comfortable Suites
Each suite is equipped with a flat-screen satellite TV, microwave, and small refrigerator. For added luxury, select suites feature a spa bath, sofa bed, and kitchenette, ensuring a comfortable stay for every guest.

Pet-Friendly Amenities
Enjoy the convenience of a snack center and complimentary coffee at reception. Plus, with free Verified WiFi in every room, both you and your furry friend can feel right at home at Red Roof Inn and Suites Chattanooga - Downtown.

Book your stay now at Red Roof Inn and Suites Chattanooga - Downtown for a memorable experience in Chattanooga, Tennessee!

Important information:

One, well-behaved domestic pet (cat or dog) Stays Free! Pets must be declared at check-in. Up to 2 pets allowed per room. Second pet $15/ night, not to exceed 7 nights or $105 per pet per stay. Pet not to exceed 80 pounds. Service and emotional support animals are always welcome.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.6
Based on 367 reviews
Cleanliness: 4.74
Service: 8.22
Location: 9.76
Room Quality: 5.21
Amenities: 6.24
Value for Money: 7.2
Food and Beverage: 4.24
Overall Experience: 7.22
A
Alex solo_traveller us
8
2026-01-11 via Nuitee
P
Patsy family_with_children us
10
Pros:

Na

Cons:

Na

2026-01-09 via Nuitee
T
Tracy solo_traveller us
4
2025-12-25 via Nuitee
B
Brown family_with_children us
4
Pros:

Quite

Cons:

Room not clean well

2025-12-08 via Nuitee
G
Gillian Akridge family_with_children us
8
2025-12-07 via Nuitee
K
Kimberly family_with_children us
6
2025-12-02 via Nuitee
family_with_children us
1
2025-11-19 via Nuitee
E
E S couple us
2
This should NOT be a Booking.com property.
Pros:

Location was the only thing going for this place. It was in the heart of what we needed.
Bath was relatively remodeled and not totally gross.

Cons:

1st kitchen was broken - burner completely rusted through, didn't even look at anything else, just took a different room.
2nd kitchen was gross, but we made it work. Asked for a second chair, told only one per room. As it was, the 1st one was a danger, nearly flipping you backward. Really, for a weeklong stay, I can't have two chairs?
Cockroach, thankfully only one. Huge air gap by AC, pot smoke from down below, outside, seeped in. Had to stuff a towel in there. We could go on.
We purposely didn't ask for housekeeping for the entire week - just didn't want anyone in our room. Exchanged towels every other day. It worked.
TV had to be set up, took 45 minutes and several staff including one on a phone app. Shouldn't this be done before you rent the room?
Paint peeling around the room and bath. Baseboards ripped off. Dresser drawer non-functional. Furniture falling apart.

2025-11-12 via Nuitee
S
Stancil family_with_children us
7
Truth
Pros:

Where the hotel was located it was perfect easy access to downtown.

Cons:

How the bathroom walls were peeling. And how the hotel room smelt.

2025-11-04 via Nuitee
C
Christopher couple us
10
Comfortable and great location
Pros:

Location and so close to downtown

Cons:

Price could be a little lower…nice but needs upgrades

2025-11-04 via Nuitee
solo_traveller us
5
Just "ok"
Cons:

The TV didn't work so I had to change rooms. My original room had a kitchenette. The room they moved me to did not. One of lights in the bathroom was missing from the ceiling. There was a hole there. The room smelled musty.

2025-11-03 via Nuitee
N
Nacara family_with_children us
7
2025-10-16 via Nuitee
A
Ashley couple us
10
Would stay here again! Good location and good price
Pros:

It’s super close to everything but not right in the middle of it all! The staff was really nice and helpful! Do not let bad reviews scare you away, the room we stayed in was really clean and comfortable with a cold ac, they even have vending machines and an ice machine on the property.

2025-10-13 via Nuitee
I
Ieshea family_with_children us
1
Bad for business
Pros:

People with attitudes

Cons:

Mangement

2025-10-13 via Nuitee
S
Summer couple us
1
2025-09-30 via Nuitee
M
M. LYNNE family
2
Pros:

NO BREAKFAST!!! They advertise breakfast, but its only coffee, & packaged donuts! Hall ceiling tiles are filled with black mold. The only pleasant thing I can say is the room was clean, nothing was broken,

Also I booked through Expedia, but it's less registering at the hotel.

2025-09-19 via Nuitee
K
Kestutis family
10
Pros:

Great stay, good price!

2025-09-19 via Nuitee
V
Verified traveler
4
Jet2Holiday
Pros:

The hot tub jets did not work and the tv would not cut on. All the sockets looked like they had been ripped out of wall and the bed sheet had orange stains near the foot of the bed. There is a lot of homeless people around the corner. I survived but would not do it again.

2025-09-08 via Nuitee
M
Maura solo_traveller us
1
Horrible
Pros:

Literally nothing

Cons:

The cockroaches, stained sheets, crackheads in the parking lot. We left at 2am after we returned from a concert and noticed. Only offered deposit back.

2025-09-03 via Nuitee
B
Brandon partner
4
Pros:

Staff was nice, the parking lot was a little sketchy with limited parking. The beds were very rough and uncomfortable. We were also able to hear everything going on outside even though we were on the second floor.

Would not recommend to anyone.

2025-09-03 via Nuitee