Millennium Hotel Knickerbocker Chicago

Hotels
•
Millennium Hotels
8 (2555 reviews)
163 East Walton Place , Chicago , US

Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Delicious breakfast
Cons:
Cleanliness issues
Inconsistent service
Amenities lacking

Categories

Cleanliness
7.21
Some reviews mentioned rooms with mildew and mold, indicating a need for better maintenance.
Service
8.18
Generally friendly staff, but inconsistency noted in handling issues.
Location
9.22
Numerous reviews highlight the excellent location near attractions.
Room Quality
7.17
Some reviews pointed out small rooms and tired decor.
Amenities
7.2
Limited amenities such as closed restaurant and lack of coffee availability.
Value for Money
8.16
Many find it a good value, though some disagree due to issues experienced.
Food and Beverage
8.71
Breakfast was noted positively by several guests.
Overall Experience
8.18
Mixed reviews; positive aspects but significant issues reported as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:36

Property Description

Luxurious Accommodations
Indulge in upscale comfort with 40-inch flat-screen TVs, plush bedding, and modern bathrooms with spa toiletries and rainfall shower heads.

Dining and Entertainment
Experience farm-to-table cuisine at NiX and sip on classic cocktails from the 1920’s at Martini Bar with live jazz piano entertainment. Don't forget to dance the night away in the iconic Crystal Ballroom.

Prime Location
Explore the best of Chicago with the hotel's proximity to the Magnificent Mile, John Hancock Center, 360 Chicago, Oak Street Beach, Navy Pier, and more. Book your stay now for an unforgettable experience at Millennium Knickerbocker Hotel.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note: The hotel will put a hold on guest credit cards. The amount held is dependent upon the length of stay at the hotel.

Please Note: Rooms with breakfast rates are for 2 adults only.

Daily Resort Fee includes:
-Complimentary high-speed internet
-24-hour business center access
-24-hour fitness center access
-Seasonal coupons for city activities (subject to availability)
-Complimentary coffee and tea en suite

Please note that rooms with breakfast rates are for 2 adults only.

Please note that both Nix and Martini Bar outlets will be reopening effective 5th March 2026 onwards.

The Nix and Martini Bar will remain closed during the period of January to February of 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

8
Based on 2555 reviews
Cleanliness: 7.21
Service: 8.18
Location: 9.22
Room Quality: 7.17
Amenities: 7.2
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 8.18
K
Knut Harald • couple • no
8
2026-10-17 • via Nuitee
V
Veronica • couple • us
10
2026-10-17 • via Nuitee
M
Marie L • couple • us
8
I would stay again, hopefully the striker situation will be resolved
Pros:

Location and friendly staff

Cons:

The strikers in front of the hotel were very annoying

2026-10-16 • via Nuitee
W
Wesley • family_with_children • us
2
it was disappointing
Cons:

Room had cobwebs, had to cross picket lines to get in and out of hotel, very noisy, got charged almost $19 for coffee that we had verifies when ordering was free, when we went to pick up our bags we that were locked in a room we were shorted 1 bag. Our son who lives in Chicago had to drive it down to Indianapolis to us. Just a very overpriced and unorganized place that has several staff who talk sharp to guest. Will not stay here again

2026-10-16 • via Nuitee
J
Juan • solo_traveller • be
6
Pricey and dated, not up to expectations, not good value for money
Pros:

The room was spacious, the location was convenient and the breakfast was quite good, although not very varied. Staff in the breakfast room were very helpful (especially José and his other male colleague were very kind and service-oriented). Check-out time at 12h is appreciated.

Cons:

Where to start? The hotel is a bit old and looks dated. Rooms and elevators need some renovation. Showers not easy to use. The bed and mattress are old and noisy. There's also non-stop noise from the ventilation system coming from outside. Then there was a strike from staff (surely justified, all my support) which affected my stay: nobody came to make up my room in my 4-day stay. Staff at reception upon arrival was a bit cold in my view. For the price I paid (nearly 400 EUR/night), I expected much better and the services I got were not up to standards. I don't recommend this hotel for future users.

2026-10-16 • via Nuitee
M
maria • solo_traveller • us
10
2026-10-15 • via Nuitee
S
Stephanie • solo_traveller • au
8
2026-10-15 • via Nuitee
S
SHIRLEY • couple • br
10
Passeando por Chicago
Pros:

Funcionários atenciosos. Quarto ótimo, limpo, confortável. Localização boa. O hotel fornece garrafas de agua. Gostamos bastante

Cons:

Não inclui café da manhã mas serve em um restaurante com um desconto de 20% no preço, um pouco incompleto, poderia ser melhor pelo porte e preço do hotel

2026-10-15 • via Nuitee
L
lizette • family_with_children • mx
6
Buena ubicacion
Pros:

Buena ubicacion, el personal muy amable

Cons:

Las camas, estaban muy aguadas y un poco incomodas, habia manifestacion fuera del hotel y se alcanzaba a escuchar el ruido apaesar que estabamos en la parte de atras del hotel.

2026-10-14 • via Nuitee
M
Michael • solo_traveller • de
8
Centrally located hotel with very friendly staff and clean rooms as well as a great breakfast.
Pros:

My room was very clean. The breakfast was great.
Also, the staff were very friendly and helpful. The location is fantastic; it’s very close to plenty of restaurants and shops as well as a subway station and bus stops, at the same time you are also able to leave the hustle and bustle quickly, for example by heading to the lakefront trail.

Cons:

I had expected a kettle in my room to make myself tea (on Booking.com it was indicated that the rooms have both coffee and tea making facilities). Unfortunately there was only a small coffee maker in the room. Although hot water could have been obtained from the lobby area, that was not an option for me. I ended up buying a kettle from a nearby shop, but I would have preferred not doing so.

The hallways could do with some fresh paint and new carpets.

2026-10-14 • via Nuitee
O
Oliver • couple • gb
5
Great Location, But Disrupted by Strike Action
Pros:

The hotel is in a great location, with easy access to all public transportation. The breakfast staff and some the housekeeping team that worked during the strike were excellent and provided outstanding service throughout our stay.

Cons:

Unfortunately, some hotel staff were on strike during our visit, and the noise from the demonstrations, which started as early as 5:00 a.m. and continued until 7:00 p.m., was extremely disruptive. While I understand and respect their right to campaign for a living wage, it was disappointing that guests had to endure this level of disturbance during their holiday.

2026-10-14 • via Nuitee
F
Franco • solo_traveller • cr
1
5 days without Cleaning the Room! They had a Union riot of their employees during the Chicago Marathon time.
Pros:

Location

Cons:

5 days without Cleaning the Room! They had a Union riot of their employees during the Chicago Marathon time. Awfull expirience.

2026-10-13 • via Nuitee
W
Wojciech • couple • pl
9
2026-10-13 • via Nuitee
P
Perry • solo_traveller • gb
2
Very poor. Unpleasant and rude staff. No housekeeping
Pros:

There was very little to recommend for this hotel. Distinctly average for the price paid

Cons:

There were strikes by the hotel staff whilst I was staying which was incredibly loud and disruptive. Woke me up at 5:30 every morning. The hotel were not sympathetic and did not offer compensation. There was no housekeeping services for my whole stay. Staff that weren’t striking were incredibly rude and unpleasant to deal with. There are plenty of other hotels in the same area for a similar price. I’d avoid this one

2026-10-13 • via Nuitee
K
Kelly • couple • us
6
We will be back. Great bartenders and front desk staff
Pros:

Have been many times. Love it

Cons:

Strikers were allowed to start their noise at 5:30 am. We would have slept in. Awful. Realize it may have been out of your control

2026-10-13 • via Nuitee
P
Paula • couple • us
8
Lovely Hotel with fantastic hospitality provided by the staff. Would love to see them jazz up the lobby to take advantag
Pros:

The staff they at The Hotel was extremely friendly and professional. Stayed at the Drake three weeks earlier and had a completely different experience. This hotel has it just right, extremely responsive and friendly from guest services picking up the phone to all the white stuff for breakfast or late night drinks. You could tell they were genuinely happy to be there which makes you as a guest feel right at home.

Cons:

As a historical hotel, there are many features that could be highlighted, but the decor in the main lobby just seems to be muted. But number one dislike of The Hotel is the small bar in the lobby surrounded by large open spaces. If an investment was made to remodel the lobby and incorporate a historical themed large bar, they would knock it out of the park as their competition across the street has a bat cave for their historical bar instead of offering drinks in their beautiful, second floor lobby. The millennium has the advantage of light and bright first floor lobby with easy access to a bar.

Well, the facility was definitely clean. We felt like a couple extra pieces of furniture in the hotel room would have been nice. Our room had a random chair with no purposeful place. We moved it to the other side of the room and would’ve loved a small table next to it. Loved the artwork in the room!!

2026-10-12 • via Nuitee
M
maria • couple • us
7
Good lication, 1 block from 360 building
Pros:

Location

Cons:

Carpet was dirty, front desk staff not helpful

2026-10-12 • via Nuitee
S
Souza • solo_traveller • br
1
Cons:

Greve de funcionários.
Manifestação na frente do hotel nos acordou as 5h fa manhã, na véspera de uma corrida importante.

2026-10-12 • via Nuitee
T
Tetiana • couple • us
10
Pros:

Vibe, location, view

2026-10-12 • via Nuitee
J
Jackie • family_with_children • us
8
2026-10-10 • via Nuitee