Claridge House Chicago, Tapestry Collection by Hilton

Hotels
•
Hilton Worldwide
8.6 (321 reviews)
1244 N Dearborn Parkway, Chicago, Illinois, 60610 , Chicago , US
1-312-787-4980

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Pets allowed

Facilities

Full-service spa
Fitness facilities
Health or beauty spa nearby
Express check-out
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Cleanliness issues
Small room size
Overpriced for amenities

Categories

Cleanliness
7.85
Several guests mentioned issues with cleanliness, including dirty carpets and a cramped pet-friendly room.
Service
9.35
Most reviews highlighted the friendly and accommodating staff, though some service lapses were noted.
Location
9.35
The location received consistent praise for its accessibility and proximity to restaurants and attractions.
Room Quality
7.85
Some guests found the rooms small and outdated, but others found them comfortable.
Amenities
8.85
While some amenities were lacking, the hotel had unique offerings like a coffee bar in the lobby.
Value for Money
7.85
Guests generally felt the hotel was overpriced for the quality provided.
Food and Beverage
8.85
The coffee bar was well-received, but no significant food-related comments were provided.
Overall Experience
8.85
Overall, many guests enjoyed their stay despite some drawbacks, with positive sentiments predominating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:14

Property Description

Discover the perfect blend of relaxation and convenience at Claridge House, your ultimate destination in the heart of Chicago.

Indulge in Rejuvenation
Unwind at our full-service spa, where expert therapists provide revitalizing facials and treatments, ensuring you leave feeling refreshed and pampered.

Culinary Delights
Savor delicious meals in our on-site restaurant or grab a quick snack at our coffee shop. Our bar/lounge offers a variety of drinks to quench your thirst, making every moment enjoyable.

Effortless Business Experience
Hosting an event? Take advantage of our 672 square feet of flexible conference space, complemented by a 24-hour business center for all your professional needs.

Book your stay at Claridge House today and experience the vibrant energy of downtown Chicago right at your doorstep!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 14 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.6
Based on 321 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 7.85
Amenities: 8.85
Value for Money: 7.85
Food and Beverage: 8.85
Overall Experience: 8.85
M
Macy • family_with_children • us
10
2026-06-22 • via Nuitee
A
Amnon • extended_group • il
8
2026-06-22 • via Nuitee
P
Patricia Neal • couple • us
9
Staff so helpful and kind! Big thanks on that point.
Pros:

The best part was/is the staff. All excellent and so nice and kind. Building a little (ha) old but room nice but very small. Needed more space to hang clothes.

Cons:

Need more and better food and more space to hang clothes.

2026-06-22 • via Nuitee
A
Angel • solo_traveller • us
10
2026-06-19 • via Nuitee
R
Robert • family_with_children • us
9
It was nice.
2026-06-15 • via Nuitee
N
nandakumar • solo_traveller • in
10
Pros:

Spacious clean room with helpful staff.

2026-06-13 • via Nuitee
D
Daniel • couple • us
8
2026-06-12 • via Nuitee
A
Ashley • solo_traveller • gb
9
2026-06-12 • via Nuitee
E
elisabetta • solo_traveller • it
7
Pros:

The location is perfect. A cool neighborhood of Chicago

Cons:

The room was far too small and in front of the room window I had a brick wall. No view.

2026-06-11 • via Nuitee
L
lornaa637 • Business
2
Claridge House Hotel Chicago is a NO GO!
Pros:

We were in Room 1405. Our room was the size of my walk-in closet at home. The bathroom was so tiny I couldn't close the door if using the toilet. Our view was of the fire escape. The HVAC unit was ancient and noisy. There was neither a smoke detector nor a carbon monoxide detector. We had to request a luggage rack because there was none in the room. There were neither towel bars nor grab bars in the bathroom. There was no free coffee in the lobby. Miss Cookie at the Front Desk has no business in the hospitality industry. She is rude and has an "attitude." We checked in on June 6th and checked out as fast as we could find another hotel on June 7th after paying for 3 nights in advance through Hilton Honors. We checked into the Viceroy, a far superior experience. I would NEVER recommend the Claridge House to anyone other than a college student. It was truly "roughing it" for us. We are 78 and 82 years old. This is definitely not a hotel for Seniors.

2026-06-10 • via Tripadvisor
L
Larry • solo_traveller • us
8
2026-06-09 • via Nuitee
L
Luca • solo_traveller • us
7
2026-05-29 • via Nuitee
E
elizabeth • couple • us
10
Lovely hotel and very friendly staff
Pros:

The staff are very friendly and the room was clean and comfortable .

Cons:

The only down side is the room is smaller and there really isn’t any closet space.

2026-05-28 • via Nuitee
J
Juan Manuel • couple • es
2
Hotel bien situado pero hace cargos injustificados
Pros:

The hotel is fine overall, except that it shows its age, at least in the room and bathroom where we stayed. We had booked a deluxe room with a king-size bed, and the bed was large, but the room didn't feel luxurious at all. The bathroom was small, with almost no space to put anything around the sink. The shower was old, but it worked fine.

Cons:

What happened—and this is entirely the hotel's fault—is that they placed a $100 hold on my credit card, telling us it was in case we had any expenses at the hotel. The truth is, we didn't have any expenses; we didn't have breakfast or use any of the hotel's amenities. However, at check-out, they initially told us they were going to charge us almost the full amount for something we didn't understand. When we collected our luggage, I complained again, and they told me they were going to charge us more than $50 and would refund the rest. In the end, they charged us $58.70 without any justification. When we made the reservation, we had already paid the room rate, taxes, and the $25 per night resort fee ($50). Since we were charged twice, I request a refund of the amount charged incorrectly. I ask that you return the $58.70 that you have pocketed without any justification.

2026-05-27 • via Nuitee
A
Amit • couple • us
10
2026-05-27 • via Nuitee
B
borja • couple • es
1
2026-05-19 • via Nuitee
B
Bianca • solo_traveller • de
7
Preis-Leistung nicht akzeptabel.
Pros:

Gute Lage, ruhig und freundliches Personal.
Bettwäsche und Handtücher waren sauber. Das ist das wichtigste. Dennoch erwarte ich von einem Hotel der Hiltonkette mehr.

Cons:

Steckdosen war Mangelware. Ganze zwei Steckdosen mitten im Zimmer 20 cm überm Fussboden an einer Wand. Zwei Haken um etwas aufzuhängen (Handtücher, Schal oder Jacke ect.) definitiev zu wenig. Ein Bügeleisen ohne Bügelbrett - wenn auch Dampfeisen - macht kein Sinn. Zimmertüren lassen sich nur mit lautem Knall schließen. Zwei Strahler überm Bett, eine Lampe im Bad/WC, 1 Tischlampe ist zu wenig. Der Fussboden und die Wände mit Türrahmen waren abgelebt und voll mit Renovierungsspuren. Der Deckel des WC Spülkasten war nur halb aufgelegt. Die Gänge zu den Zimmern waren verwinkelt und nicht mal ein Meter breit. Für Frauen kann das unangenehm sein und werden.
Einfaches abgepacktes Frühstück gegen Aufpreis. Parkhaus hatte keinen Platz mehr. Die Toiletten des Lobbybereiches waren ekelhaft dreckig.

2026-05-17 • via Nuitee
R
robinkN9757RQ • Family
6
Not what I expected based on photos from their website
Pros:

I reserved a room with a queen size bed, and that is exactly what I got. The bed was the entire room- it was no bigger than a dorm room. The staff quickly found me a new room.
2 queens and much more spacious. Aside from no toilet paper in the room- the toilet is a mini toilet- very short(I am 5’1” and it was short even for me) there was no blowdryer, no door on the closet(looks like they removed it for some reason), windows were really dirty, the “restaurant” had a very small menu- not many options. The refrigerator was not very cold(i put a bag of ice in there to help cool off my water. There is no dresser or drawers to put clothes away other than a shelf above the closet. I will say this hotel is in a great location on a beautiful tree lined street- Drugstore, grocery store and restaurants are walking distance. The lobby is nice with plenty of seating(for the size). I did have a $15 credit for food- but there were not many options on site. There is a small desk in the room but nowhere else to sit other than the bed. The rooms air conditioner works very well. It is very loud which woke me up throughout the night.
Overall- this hotel was not what I had expected for the amount of money I spent. It is a “boutique” style hotel- and I was alone which made it tolerable. Not for families-for sure!

2026-05-16 • via Tripadvisor
A
Alberto • solo_traveller • it
9
2026-05-16 • via Nuitee
K
Kerry • family_with_children • us
10
Pros:

Great location and friendly staff. Room was clean and comfortable. Parking was just as expected in the city. No issues

Cons:

Parking but turned out ok

2026-05-16 • via Nuitee