Claridge House Chicago, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
9 (1165 reviews)
1244 North Dearborn Parkway , Chicago , US

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful and professional staff
Excellent location — walkable and near transit
Comfortable beds
Appealing lobby and bar; good drinks
Outdoor sidewalk seating and evening wine service
Early check-in/room readiness noted by guests
Cons:
Rooms and bathrooms are frequently very small and cramped
Cleanliness issues: mold, musty odors, bugs, food left in fridge, missed cleanings
Limited food options (one reviewer noted only sushi) and limited ice availability
Perceived poor value/overpriced for what is provided
Noisy AC and claustrophobic hallways/rooms for some guests

Categories

Cleanliness
7.5
Multiple guests report cleanliness problems: mold in shower, musty odor, food left in refrigerator, bugs seen in rooms, and several notes that rooms were not cleaned daily or missed cleanings.
Service
10
Consistently praised staff: called out as friendly, helpful and professional (mentions of Ms. Cookie and staff being super professional), accommodated room changes and early check-in — clear strong service sentiment.
Location
10
Repeatedly described as a great location in a nice neighborhood, walkable to transit (Red Line), beach, Wrigley and downtown attractions — location is a primary positive theme.
Room Quality
8
Rooms are frequently described as small, with awkward layouts and very small bathrooms; some guests liked specific rooms (e.g., Room 505) but overall size/layout is a recurring drawback.
Amenities
9.5
Lobby, bar, outdoor sidewalk seating and evening wine service are praised and create a strong amenities experience, though there are notes about limited food options and only one ice machine.
Value for Money
7.5
Several guests feel price is high for the offering (explicit comment about $400/night and services not matching price); mixed value due to excellent location/service but small rooms and cleanliness issues.
Food and Beverage
9.5
Bar drinks and evening wine service receive positive mentions, but dining options are limited (one reviewer noted only sushi) — overall F&B seen as a strong point with limited scope.
Overall Experience
10
Overall sentiment leans very positive driven by outstanding service and location; negatives (small rooms, occasional cleanliness issues) are noted but many guests describe the stay as great or amazing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 16:49

Property Description

Luxurious Accommodations
The Claridge Hotel, nestled in Chicago's Gold Coast neighborhood, offers chic guest rooms with modern amenities. Each room features a spa-inspired bathroom with a rainfall shower head and plush bathrobes, ensuring a luxurious stay for every guest.

Dining and Entertainment
Indulge in a culinary experience at Juniper, where cocktails, light appetizers, breakfast, and dinner are served. Unwind with evening bar services in a stylish setting.

Wellness and Convenience
Stay active at the on-site fitness center or pamper yourself at the hotel spa offering beauty and massage services. With meeting facilities available, it's perfect for both leisure and business travelers.

Experience the epitome of luxury and convenience at Claridge Hotel - book your stay now to explore Chicago's finest attractions just steps away!

Important information:

Upon check-in photo identification and credit card are required.
We are unable to accept Chime and CashApp cards.
All special requests are subject to availability upon check-in.
Special requests cannot be guaranteed and may incur additional charges.

Please note the daily resort fee includes the following:
- 2 bottles of water
- WiFi
- Business center with complimentary printing
- Fitness center
- Local calls
- Fax center
- En suite coffee or tea
- Discount at The Gold Coast Spa and Sushi by Bou (located onsite).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

9
Based on 1165 reviews
Cleanliness: 7.5
Service: 10
Location: 10
Room Quality: 8
Amenities: 9.5
Value for Money: 7.5
Food and Beverage: 9.5
Overall Experience: 10
A
Alexandria • family_with_children • us
9
We had an excellent stay at Claridge House! The staff was friendly and helpful.
Pros:

The staff was very friendly and inquisitive of our stay/ family. I ran the marathon and they gave us extra waters for free! Our baby also broke a glass in our room and I love how I was able to text the staff about it.

Cons:

The only thing that comes to mind is the price. Expensive! Also the fridge was very small and we. Oldest fit our takeout container in there so we threw away our deep dish 😢

2026-10-16 • via Nuitee
D
Deborah • couple • us
10
Love this location and will recommend it to others.
Pros:

We did not have breakfast at the hotel, I didnt realize it was an option

Cons:

Nothing, it was perfect

2026-10-11 • via Nuitee
B
Borys • solo_traveller • gb
10
2026-10-10 • via Nuitee
A
Anahita • couple • us
8
2026-10-10 • via Nuitee
S
Steven • solo_traveller • us
2
First disappointing Hilton
Pros:

Neighborhood was nice, staff was friendly.

Cons:

Room was small, bathroom cramped, light switch didn't work, bathroom door hard to close. Noise from elevator across hall was irritating. Have to go all the way into the bathroom to close the door, and the light bounces off a mirror straight onto the bed. Diabolical.

2026-10-07 • via Nuitee
A
Angela • solo_traveller • us
6
2026-09-17 • via Nuitee
L
Liptrot • solo_traveller • us
9
A nice and relaxing weekend trip
Pros:

Everything is always great when I stay here! Staff is always super friendly and helpful.

Cons:

Elevator was pretty slow. One time when I was in with another worker it did briefly stop and actually surprised us both but it continued within the minute luckily! You also have to press harder on the buttons.

2026-09-13 • via Nuitee
D
Deanna • couple • us
10
2026-09-08 • via Nuitee
S
Susan • solo_traveller • ca
8
Great location and quiet hotel. Great service too
Pros:

The location was excellent. Hotel lobby and outdoor seating amazing. Bed was comfortable and hotel was quiet.

Cons:

The decor is in need of an update.

2026-09-07 • via Nuitee
S
Shelby • couple • us
10
2026-09-04 • via Nuitee
G
George • couple • us
9
Great small hotel in the Gold Coast
Pros:

The location is great. Also, because it's a relatively small hotel, it doesn't feel chaotic . It also has a bar/coffee place. Locals even stopped there to get a latte etc. Also the location is great. Right near the lake, I am very close to the red line -and the neighborhood is full of restaurants etc. And not really touristy at all.

Cons:

I get why some people say the facility could use an update. However, it's such a warm, comfortable inconvenient place this day. You just can't fault it.

2026-09-02 • via Nuitee
D
Duncan • solo_traveller • gb
1
They charged me twice, couldn’t find my booking, then ignored me. Awful, awful service.
Pros:

Lovely neighbourhood.

Cons:

Hotel was overbooked. Then I was overcharged. Terrible service.

When I arrived they could not find my booking, despite my confirmation emails. I was then given a key to a room which was already occupied. I was then told the hotel was fully booked. The manager then found me a room and offered a discounted rate. When I left, I was double charged the original rate. Now the hotel is refusing to resolve or take any responsibility. Awful, stressful stay, and now I am $400 out of pocket, with no recourse.

This hotel should not be allowed to operate.

2026-09-01 • via Nuitee
D
Deborah • couple • us
9
Great little hotel in the middle of the gold coat.
Pros:

Great location.

Cons:

Rooms were small.

2026-09-01 • via Nuitee
J
Jack • family_with_children • ca
8
Happy with the stay. Great location. Would stay agai.
Pros:

Great location. The tables outside hotel is a great set up. Perfect for morning coffee.

Cons:

Rooms were not particularly pretty. Washrooms a little small.

2026-08-31 • via Nuitee
M
Mary • couple • us
9
2026-08-31 • via Nuitee
A
Ashley • family_with_children • us
5
Pros:

Very nice location. Decorated well! The vibe seems fun.

Cons:

I wish there were more “included” things or validated parking. Breakfast would be nice to have included.

2026-08-24 • via Nuitee
D
David • couple • au
7
2026-08-18 • via Nuitee
A
Amy • couple • us
7
Pros:

It is a great location. It’s very small and a bit tucked away and was difficult to locate. Parking is horrible. There is a garage right next door but it’s old and creepy and super expensive. The people who work there are all super nice but there aren’t very many. The room was minuscule.

Cons:

Location is perfect for transit, both train and bus. It’s also a great walking location.

2026-08-16 • via Nuitee
A
Anikó • family_with_children • hu
10
2026-08-15 • via Nuitee
R
Rachel • solo_traveller • us
8
2026-08-14 • via Nuitee