Omni Las Colinas Hotel

I was invited to serve on a Praxis Health ad board held at this hotel (on ulixacaltamide, for essential tremor) and I had to take a redeye to make it, because the day before I still worked late, including an after-hours faculty meeting. I informed the organizers and travel logistics teams that I won't be there for the reception (held on 4/2) and arrive at the hotel early AM on 4/3 - to be sure they inform the hotel about the late check in. My landing was at about 4:30 AM. Since the ad board only started at 9 AM, I still wanted hotel, as I was to sleep a couple of hours before the program (I live in Las Vegas, NV and routinely use redeye arrivals to attend meetings on the East Coast).
When I got to the hotel just before 5 AM, they seemed confused - they told me that they had me for 4/2 - apparently not having received the note that I was coming as a super late arrival (the wee hours of the next day actually). Of course that's not their fault - it was the logistics company that clearly had trouble handling this situation as they kept sending me information about the reception well after I had told them about my travel plans. Anyhow I explained the situation at the reception, they were still unsure what was going on, so they told me they have moved my reservation to 4/3 - and I said "okay" - even though I had a 6 PM flight home on 4/3.
In any case, I had this long intro to say that my sleep in these situations is extremely important, as it is short. If I don't sleep at all, I am a mess. I don't need many hours (my normal/physiological daily sleep need is under 6 hours) - I had a good hour on the flight, so if I could sleep another ~4 between 5 AM and 9 AM, I knew I would be in good shape. I went to the hotel room, when to sleep almost instantly (at about 5 AM), only to be woken up by the hotel's alarm. The WORST possible time, at 6 AM, when I was sleeping the deepest. I have a very high waking threshold, so I kept incorporating the alarm sound as it was going on forever, into my dreams and kept sleeping. For a while. Eventually I did wake up - first thinking it was my own alarm (which I set to 8:45 AM), then realizing that it was the hotel's alarm. Then I didn't know how to freaking shut it off. I tried to pull it out of the wall, failed - eventually had to wake up fully to figure out how to shut it. I did eventually sleep back and I was OK for the ad board, kind of, but this was EXTREMELY upsetting, as it was the worst of times this could have happened to me.
I will discuss some of the rest of the experience below, but I would say the absolute highlight was how they handled my complain about this. Rather than dismissing or minimizing how bad this situation was, front desk personnel truly, honestly, and deeply apologized, repeatedly. They brought there a manager, who also showed maximum understanding, compassion, and willingness to remedy this fiasco. They asked if I was an Omni Hotel member, I said that I wasn't. They said they would send me an email, with instructions to become a member and will grant me points for 1 night future Omni stay. I have not seen the email yet - of course it is weekend + Easter at that, so I am in no rush + even if there is no future hotel stay, I just appreciate the way they handled it, their expression of regret and acknowleding how this was a very bad situation alone satisfies me, as that was the right thing to do.
I would like to add that there have been other signs of organizational glitches. Besides my initial interaction upon arrival where they could not really grasp that I booked a night for just a few hours in the early AM, which is technically administered as a reservation made for the previous date then the day I am actually showing up, there was a similar confusion upon checking out. I was checking out at about 2:30 PM and 2 things happened. First, even though I told them I was in room #1407 they kept looking at the screen for some time (there was one person who handled it and next to her a junior associate, apparently in training), after which they asked me if I was Mr. Xxxx (some name, which wasn't mine). I told them that my name is Dr. Mari, then she apologized and found me, asking me what went wrong for me to leave a day early (as she had me to check out the next day, 4/4). I explained again the whole story about the ad board and everything. Then, once I made it back to Las Vegas, around 7 PM my time (Pacific), I got a text to "welcome" me to Omni Hotel - to which I replied that I already was back home, having checked out several hours before. To their credit, with a name signed under the text (something that is very professional and appreciated), apologized for the error.
In summary, every single staff I have interacted with showed maximum courtesy, professionalism, and emotional intelligence that I rarely see, even though I travel almost weekly (some weeks I stay 3 different hotels in the same week - I already have about 20 hotel nights just in 2026 alone, as I travel a lot for work and fun, too). There were glitches, perhaps the system is new, perhaps people are new. But the key is HOW they handled these glitches - and I was impressed, completely changing my rating (when I was woken up by the alarm at 6 AM, I was extremely angry and was going to rip the place apart in my review - and here I am, giving them 5 stars).

Of course the 5 stars is also affected by the remaining of my experience, which was stellar. The food was impeccable, the amenities, WiFi, cleanliness, ambience/atmosphere, location, all were top notch. The bathroom was modern, functional, artistically very well designed, and clearly new. My constant wish is for bar soap, which they did not have, but that is considered standard so I would not mark them down for that (plus I carry bar soap with me for this reason). I have no idea what the room charge was (as this was a sponsored trip and the hotel was booked and paid directly by the sponsor), which makes it difficult to comment on the value, but I doubt they would pick a hotel for an ad board, when the rate is way outside of standards, so I would say the value is probably there, too.

In summary, I was impressed, despite a major problem and several other smaller glitches, with the experience overall being very positive, and credit to management, as staff very clearly were motivated to support guest needs to the best they could and this positive attitude has made a huge difference for me.

Stayed for one night for the conference. The room was big and clean, nice view from the window overlooking the canal. Welcoming lobby and outside lawn.

The location was great

Pre paid for stay with Amex. But hotel charged again for stay. Checked with rep. She told me she cannot fix and will pass the info to manager. Manager never called back. Beware of double charges here

Staffs are very kind.

Currently staying at this hotel. The hotel is ok, food is mediocre at best.
Made a spa appointment. Person was a no-show. Tried to accommodate me in another way, but it did not work out either after I waited close to an hour. Disappointed in our stay here would definitely not recommend . The hotel employees are the only bright spot.

The staff was amazing and friendly. Every time you would walk by one of them, they would greet you with a smile. The only thing I wish is that I had seen this area pre-pandemic, because I imagine it had a better atmosphere than the great atmosphere I already experienced.

I've stayed at a lot of different hotels in the area for work and this one is probably at the top. It was cold when I went but you could tell the pool area would be a lot of fun when the weather was nicer. I used the gym, had a lot of different machines. Room was very comfortable. Zero complaints.

What can I say about this beauty? The setting doesn’t scream Texas. It screams luxury vacation. The on-site spa, beautiful restaurants, and lakeside location near the Riverwalk are truly the best. And there’s something about handing your keys off to a valet that starts off the experience just right. Nick made me really feel welcome. if I still lived in Texas, I would make sure all my business meetings were held here!

The valets were so sweet and helped us load our car. Nick was just super nice and took in our luggage cart so we could get on the road 💚

Mara and the team were amazing today. Truly appreciate the hospitality at the Omni las Colinas. Will definitely be coming back with the family again. TIL next time!

My stay at Omni las colinas was awesome. It’s in an awesome location close to Dallas but far enough from the traffic and sounds from downtown. The valet Nick not only took great care of parking my car but was also able to give me nearby food recs which were hard to get out to because the in house restaurants make the most delicious food (and the tastiest London Fog from the coffee shop). I always know I’m going to get great service at Omni but Las Colinas really set the bar high.
(Not a part of the hotel review but there was an Indian wedding processional going on while I was checking out and they had a tuk tuk which was so cool to witness!!!)