Quality Inn & Suites Mt Chalet

Hotels
•
Quality Inn
7.9 (408 reviews)
834 Highway 441 South , Clayton , us

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Good breakfast variety
Helpful staff
Cons:
Uncomfortable beds
Odor issues
Cost too high for value

Categories

Cleanliness
8.23
The room was clean, but there were some cleanliness issues noted in reviews regarding odor and maintenance.
Service
7.7
Mixed reviews on service; while some staff were helpful, there were also issues with staff not assisting properly.
Location
8.74
Positive sentiment about the location being quiet, close to attractions and restaurants.
Room Quality
7.69
Rooms were generally clean and remodeled but there were complaints about not receiving the reserved room type.
Amenities
7.22
Amenities were sufficient but some complaints about breakfast quality and uncomfortable beds.
Value for Money
7.18
Cost was high for what was offered, as noted by several reviewers.
Food and Beverage
8.23
Breakfast received positive reviews for variety and quality, despite some minor complaints.
Overall Experience
8.2
General sentiment indicates a good experience, though with notable room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:06

Property Description

Full-Service Amenities
The Quality Inn & Suites Mt. Chalet offers a range of complimentary services, from a delicious continental breakfast to free local calls, ensuring a comfortable stay for all guests.

Luxurious Room Features
Indulge in the spacious guest rooms equipped with convenient amenities such as refrigerators, microwaves, and even whirlpool bathtubs and fireplaces in select rooms, providing a touch of luxury and relaxation.

Outdoor Recreation and Nearby Attractions
Located near the Great Smokey Mountains, guests can unwind by the seasonal outdoor pool or explore nearby attractions like Tallulah Gorge State Park and Andy's Trout Farm, making it the perfect destination for both leisure and adventure seekers.

Book your stay at Quality Inn & Suites Mt. Chalet now and experience a perfect blend of comfort and adventure!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 408 reviews
Cleanliness: 8.23
Service: 7.7
Location: 8.74
Room Quality: 7.69
Amenities: 7.22
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 8.2
B
Berry • solo_traveller • us
8
Pros:

We always stay here when we go to the mountains

Cons:

We were hoping to swim because it was very hot, unfortunately the pool was not in working order! Sad face!!

2026-07-10 • via Nuitee
B
beautifulblurr • Business
10
Top Quality Hotel
Pros:

This Quality Inn is of top quality all together. From the personable and wonderful staff to the cleanest rooms. A trustworthy maid service as well since I've left my laptop in the room and received a call directly after checking out to let me know that it would be locked up for safe keeping the office till I could return pick it up. I highly recommend myself to traveling for. Large TVs and super comfortable linen.

2026-07-07 • via Tripadvisor
J
Joanne • couple • us
8
Grateful for a place to stay that had quiet.
Pros:

It’s right in the heart of things and they work hard to get you everything you need.

Cons:

They have no idea what to do with their pool filled with algae.

2026-07-07 • via Nuitee
S
Sherry • couple • us
8
Everything/Everyone was great but the hard bed
Pros:

Staff was great and the room was clean

Cons:

The bed was the hardest bed i have ever slept on in my life

2026-07-05 • via Nuitee
B
Barbara J • couple • us
10
Great
Pros:

Quiet, clean, breakfast

Cons:

Bed too high, but comfortable

2026-07-04 • via Nuitee
R
Rampey • solo_traveller • us
3
Will not stay again
Pros:

Location

Cons:

The room was no where near what the online photos represent. The odor in the room smelled like insense had been used in it. Said online there was a pool, however the pool was "broken."

2026-07-04 • via Nuitee
P
Planzer • couple • us
10
2026-07-02 • via Nuitee
B
Bishop • family_with_children • us
8
Good
Pros:

It is quiet and convenient

Cons:

The pool was broken. I wish we could have known this in advance

2026-06-29 • via Nuitee
J
jdlugosh1 • NONE • Spring, Texas
2
June
Pros:

The beds were very uncomfortable, a mattress on a metal box and the pool was green. The curtains would not close all the way.

2026-06-28 • via Tripadvisor
R
Rhodes • solo_traveller • us
6
2026-06-27 • via Nuitee
J
Jerri • couple • us
10
2026-06-22 • via Nuitee
E
Ed • couple • us
8
2026-06-21 • via Nuitee
K
Kimberly • couple • us
1
they had to leave and go 9 hours home and no vacation
Pros:

When we pulled up it looked great the girl at the front desk that night was helpful. we were disappointed that the pool was not functioning because i specifically rented the room because it had a pool for the kids

Cons:

The room was full of bugs. My daughter in law and grandson were covered in tiny bug bites the first morning

2026-06-10 • via Nuitee
G
Gail • couple • us
9
great
Pros:

LIZ was wonderful !!! She was so sweet . The room was clean . No problems , clean , comfortable ,close to several waterfalls ect . Enjoyed our visit . Pool was closed ,

Cons:

N/A

2026-06-09 • via Nuitee
T
Tara • solo_traveller • us
10
Would definitely stay here again.
Pros:

The staff was exceptionally nice both at check-in and checkout. Our room was spacious and spotless. I was traveling with my girls alone and felt completely safe.

Cons:

My girls were bummed the pool was not operational, but we're so tired from hiking Tallulah Gorge they got over it quickly.

2026-06-07 • via Nuitee
F
Fahey • solo_traveller • us
5
Pros:

Location

Cons:

Rooms were tired

2026-06-04 • via Nuitee
L
Laura • solo_traveller • us
9
Good location in Clayton
Pros:

Location up on a small hill away from street noise.

Cons:

It is an older hotel but well maintained. Office staff was very friendly and accommodating for our first floor request since we are in our mid seventies.

2026-06-04 • via Nuitee
R
Regina • solo_traveller • us
10
2026-06-02 • via Nuitee
B
Bobbi • solo_traveller • us
9
2026-05-28 • via Nuitee
B
Billy • extended_group • us
7
Cons:

Mattress was not comfortable.

2026-05-24 • via Nuitee