Ritz Acapulco All Inclusive

Hotels
8.1 (1269 reviews)
Avenida Costera Miguel Aleman No. 159 , Acapulco , mx

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Children allowed

Facilities

Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
La ubicación
Las instalaciones
Buena comida
Buen trato del personal
Cons:
Limpieza deficiente
Personal grosero
Ruidos molestos
Problemas con los elevadores

Categories

Cleanliness
5.68
Multiple reviews mentioned issues with cleanliness, including the presence of cockroaches and unkempt areas.
Service
7.65
Some staff were noted as rude and unhelpful; however, there were positive mentions of service elsewhere.
Location
9.69
Positive mentions of the beach location and convenience.
Room Quality
8.14
Rooms received a mix of opinions, with some complaints about bugs and maintenance.
Amenities
8.67
Acknowledgment of good facilities like pools, though some require maintenance.
Value for Money
9.13
Generally good value highlighted in various reviews despite some negative aspects.
Food and Beverage
7.18
Mixed comments on food quality; many felt improvements were needed.
Overall Experience
8.65
Overall stay was enjoyable for most, but several significant issues were reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:01

Property Description

Beachfront Luxury and Entertainment

Ocean View Rooms with Amenities
Experience comfort and convenience in our rooms equipped with safety deposit boxes and fans. Enjoy stunning ocean views and unwind with cable TV.

Dining and Entertainment Options
Indulge in a variety of dining experiences from buffets to a la carte options. Don't miss live music at Bar Margaritas on weekends. Plus, enjoy nightly performances at the hotel theater.

Convenient Location and Services
Only 30 minutes from the airport, our hotel offers easy access to downtown Acapulco and the International Convention Centre. Get travel tips from our staff for a seamless stay.

Ready to experience beachfront luxury and entertainment at Ritz Acapulco? Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 150 per day.

Location

Guest Reviews

8.1
Based on 1269 reviews
Cleanliness: 5.68
Service: 7.65
Location: 9.69
Room Quality: 8.14
Amenities: 8.67
Value for Money: 9.13
Food and Beverage: 7.18
Overall Experience: 8.65
A
Avelar • couple • us
8
Pros:

I like the view from my room. It was fantastic.
The breakfast was good.

Cons:

I think the food could be better in the lunch time.

2026-03-20 • via Nuitee
R
Roberto • couple • mx
8
Pros:

La comodidad

Cons:

El horario del bar y la comida no me gustó mucho

2026-03-17 • via Nuitee
C
Carbajal • couple • mx
8
2026-03-14 • via Nuitee
L
Lizethe • couple • mx
10
Pros:

Todo

Cons:

Nada

2026-03-11 • via Nuitee
A
Alfonso • extended_group • mx
9
Pros:

El servicio del restaurante
La atención de los meseros MUY BUENA

Cons:

SIN COMENTARIOS

2026-03-10 • via Nuitee
C
Carlos Alberto • couple • mx
9
Bueno a secas, nada extraordinario
Pros:

La comida

Cons:

Las habitaciones y el estado de conservación de las mismas

2026-03-10 • via Nuitee
J
Jose Roberto • extended_group • mx
9
2026-03-10 • via Nuitee
J
Juan Carlos • couple • mx
9
Pros:

La calidad preciom servicios muy biem

Cons:

El ultimo día no dejaron toallas para bañarse tuvimos que utilizar la de las albercas

2026-03-09 • via Nuitee
D
Damaris • couple • co
8
Pros:

poco variado

2026-03-05 • via Nuitee
R
Rojas • solo_traveller • mx
9
2026-03-03 • via Nuitee
L
Luis • family_with_children • mx
8
Estancia agradable
Pros:

La ubicación

Cons:

La comida podría mejorar un poco

2026-03-02 • via Nuitee
L
Leobardo • extended_group • mx
10
2026-03-01 • via Nuitee
A
Albarran • extended_group • mx
10
Pros:

Todo, realmente es muy cómodo y agusto hospedarse en ese hotel, de los mejores, ofrece todo

Cons:

Un pequeño comentario de los meseros, la mayoría están como enojados, se molestan por qué pedimos bebida y algunos otros muy amables se ve que les gusta su trabajo ojalá todos fueran asi.

2026-02-26 • via Nuitee
S
Samuel • couple • mx
9
Pros:

Las instalaciones en general

Cons:

El show nocturno es muy repetitivo

2026-02-25 • via Nuitee
J
Jacqueline • couple • mx
7
Un hotel bueno, si vas solo a estar ahí
Pros:

El aire acondicionado de mi habitación si funcionaba bien, la señal de wifi era muy buena, está todo muy céntrico.

Cons:

Le falta mantenimiento a las instalaciones, el baño en las habitaciones es viejo, tenía una pared manchada de algo, los elevadores tardan mucho

2026-02-23 • via Nuitee
V
Valeria • couple • mx
10
2026-02-23 • via Nuitee
S
Susana • couple • mx
10
Cons:

En el baño se salía el agua, incluso llegando hasta el cuarto. Sí organizaron cuarto pero no limpiaron con profundidad y menos el baño que siguió sacando agua incluso sin usar la ducha.

2026-02-22 • via Nuitee
H
Hanna Paola • couple • mx
10
2026-02-22 • via Nuitee
S
Sheila • couple • mx
9
2026-02-08 • via Nuitee
J
Jorge • couple • mx
8
2026-01-28 • via Nuitee