Crystal Inn Hotel & Suites - Salt Lake City

Hotels
9 (3945 reviews)
230 West 500 South , Salt Lake City , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Kind and responsive staff
Ideal location
Good breakfast options
Cons:
Cleanliness issues
High pet fees
Uncomfortable bed and pillows

Categories

Cleanliness
7.96
Several reviews mentioned cleanliness issues, including hair on the beds and a moldy bathroom.
Service
9.93
Numerous reviews praised the staff for being accommodating, welcoming, and responsive.
Location
9.47
Multiple mentions of ideal location for visiting attractions and access to transport.
Room Quality
8.42
Mixed feedback with some mentioning comfort issues, especially with beds and pillows.
Amenities
8.45
Some positive remarks about amenities like breakfast and pool, but issues with comfort.
Value for Money
8.91
Comments on high pet fees impacting perceived value, but overall value seen as good.
Food and Beverage
9.46
Breakfast options were frequently highlighted positively by reviewers.
Overall Experience
9.43
Most reviewers expressed high levels of satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:44

Property Description

Luxurious Amenities
Indulge in the indoor pool, sauna, and hot tub at Crystal Inn Hotel & Suites – Salt Lake City. Relax and rejuvenate during your stay with us.

Modern Comfort
Enjoy the convenience of free WiFi, flat-screen cable TV, and contemporary furnishings in every room. Experience a seamless blend of style and functionality.

Convenient Location
Located just 15 minutes from Historic Temple Square and the airport, our hotel is the perfect base for exploring Salt Lake City. Book now and experience the best of what the city has to offer at Salt Lake City – Crystal Inn & Suites.

Important information:

100USD covers up to two pets for a stay of up to seven days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 3945 reviews
Cleanliness: 7.96
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 9.46
Overall Experience: 9.43
D
DevryPG • Couples • Pleasant Grove, Utah
10
Nice stay
Pros:

Clean, affordable, definitely recommend.

2026-07-18 • via Tripadvisor
S
Sibylle • solo_traveller • fr
9
Très bonne surprise
Pros:

Grande chambre avec un petit coin salon, plus spacieuse que la norme. Piscine intérieure avec jacuzzi (prêt de serviettes).
Nous avons apprécié avoir notre chambre plus tôt que prévu. Et la navette aéroport est un vrai plus ! Pdj inclus.

Cons:

Matelas trop mou et lit un peu petit

2026-07-18 • via Nuitee
D
David • family_with_children • ch
7
2026-07-18 • via Nuitee
E
Elisa • couple • it
9
Pros:

Pulita , comoda , con parcheggio e piscina .

2026-07-18 • via Nuitee
L
loic • solo_traveller • fr
9
2026-07-17 • via Nuitee
C
Catherine • couple • fr
8
Pros:

La piscine et le confort de la chambre

Cons:

Le petit déjeuner

2026-07-17 • via Nuitee
M
Mary S. • extended_group • us
10
Great hotel for a business trip or just to explore the city! Excellent location!
Pros:

Breakfast was fantastic! Rooms are spacious!
I forgot my purse in the room after the check out, and got a phone call from registration to inform me. Later I realized I forgot another bad, two days later was shipped to me. Excellent service!

Cons:

Beds and pillows weren't comfortable!

2026-07-17 • via Nuitee
A
Andrzej • couple • pl
9
Polecam
Pros:

Czysto, smaczne śniadania, duży pokój i miła obsługa.

2026-07-17 • via Nuitee
M
MariaIsabel • couple • us
6
2026-07-17 • via Nuitee
R
Ryler • solo_traveller • us
10
2026-07-17 • via Nuitee
C
Cornelia • family_with_children • us
7
Pros:

The staff was very helpful and quickly organized an airport transfer for us, which was greatly appreciated.

The rooms were spacious, and the beds were comfortable.

Cons:

The hotel appears to be an older building and could benefit from a little makeover and some updates to refresh the overall look and feel.

2026-07-17 • via Nuitee
D
Darryl • couple • nz
6
Pros:

Generally clean and tidy. Good showers.

Cons:

Bed wasn’t great. Had a big sag in it. Very small breakfast area for too many people

2026-07-16 • via Nuitee
D
Dan • family_with_children • us
9
Pros:

Amazing vecation at SLC.
This hotel was amazing.
The stuff did above and beyond to fulfill all our requests from extra towels, parking pass and smooth check in and out.
The swimming pool was clean and had cover so you can easily spend the hot hours without getting any sunburns.
We really enjoyed our stay and definitely recommend it.

Cons:

The a/c was a bit old and did some noise

2026-07-16 • via Nuitee
N
Nir • solo_traveller • il
6
2026-07-16 • via Nuitee
A
ARKADIUSZ • solo_traveller • pl
10
2026-07-16 • via Nuitee
A
Antonella • solo_traveller • it
10
2026-07-15 • via Nuitee
B
Becker • family_with_children • cl
9
2026-07-14 • via Nuitee
Y
Yong • family_with_children • us
9
Pros:

Everything is good

Cons:

Nothing

2026-07-14 • via Nuitee
G
Guoxing • family_with_children • cn
9
Pros:

位置不错，离圣殿广场很近

Cons:

早餐一般般

2026-07-14 • via Nuitee
C
Crystal • couple • us
10
2026-07-14 • via Nuitee