Crystal Inn Hotel & Suites - Salt Lake City

Hotels
9 (3906 reviews)
230 West 500 South , Salt Lake City , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Kind and responsive staff
Ideal location
Good breakfast options
Cons:
Cleanliness issues
High pet fees
Uncomfortable bed and pillows

Categories

Cleanliness
7.96
Several reviews mentioned cleanliness issues, including hair on the beds and a moldy bathroom.
Service
9.93
Numerous reviews praised the staff for being accommodating, welcoming, and responsive.
Location
9.47
Multiple mentions of ideal location for visiting attractions and access to transport.
Room Quality
8.42
Mixed feedback with some mentioning comfort issues, especially with beds and pillows.
Amenities
8.45
Some positive remarks about amenities like breakfast and pool, but issues with comfort.
Value for Money
8.91
Comments on high pet fees impacting perceived value, but overall value seen as good.
Food and Beverage
9.46
Breakfast options were frequently highlighted positively by reviewers.
Overall Experience
9.43
Most reviewers expressed high levels of satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:44

Property Description

Luxurious Amenities
Indulge in the indoor pool, sauna, and hot tub at Crystal Inn Hotel & Suites – Salt Lake City. Relax and rejuvenate during your stay with us.

Modern Comfort
Enjoy the convenience of free WiFi, flat-screen cable TV, and contemporary furnishings in every room. Experience a seamless blend of style and functionality.

Convenient Location
Located just 15 minutes from Historic Temple Square and the airport, our hotel is the perfect base for exploring Salt Lake City. Book now and experience the best of what the city has to offer at Salt Lake City – Crystal Inn & Suites.

Important information:

100USD covers up to two pets for a stay of up to seven days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 3906 reviews
Cleanliness: 7.96
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 9.46
Overall Experience: 9.43
C
Catalina • solo_traveller • us
7
Budget friendly
Pros:

Staff was very nice and accommodating.
In downtown

Cons:

Breakfast wasn't anything special and no whole milk available.
The hotel needs updating. We booked a room for 5 and was given a room for 4. They did give us a cot but it was so uncomfortable.

2026-06-27 • via Nuitee
R
Roxana-Mihaela • couple • ro
7
Cat de cat ok
Pros:

Pozitionat bine, mic dejun bun, personal amabil

Cons:

Curatenia lasa de dorit. Produsele de igiena insuficiente pentru 2 persoane (abia daca am reusit sa spal parul meu lung)

2026-06-27 • via Nuitee
H
Hung-Goo • family_with_children • kr
9
Pros:

The staff were absolutely fantastic. Scott, in particular, was probably the kindest hotel staff member I have ever met. The breakfast was plentiful and delicious. The pool and jacuzzi were clean and fully operational, making them the perfect place to relax and recover after a long flight.

2026-06-27 • via Nuitee
S
susan • couple • us
10
2026-06-27 • via Nuitee
K
Kevin • solo_traveller • fr
8
2026-06-26 • via Nuitee
S
Sara • solo_traveller • il
9
Pros:

מיקום מצויין, חניה במלון, חדרים גדולים. בריכה וגקוזי. ארוחת בוקר טובה.

Cons:

כפרט לא אהבתי שאין ירקות כלל בארוחת הבוקר. לצערי זה בכל ארצות הברית

2026-06-26 • via Nuitee
W
Wolfgang • couple • de
9
Sehr zentrale Lage, Stadtbesichtung alle s zu Fuß zu erreichen
Pros:

Großes Zimmer mit Kaffee Maschine und Mikrowelle, ruhig, Frühstück sehr gut, es gab sogar Porzellan Teller und Tassen

2026-06-26 • via Nuitee
L
Linda • couple • us
1
Pros:

This hotel had train station pickup service.

Cons:

The hotel was over booked. I made my reservations in March for 6 nights of May, via booking.com. I had massaged the hotel staff for train station pickup service and received hotel confirmation. But, at that night, when I called the hotel to pick us up, they told me that they couldn't find my reservation. Note, train arrive Salt Lake City was after 11PM.

2026-06-25 • via Nuitee
J
JPK • solo_traveller • us
7
An average stay.
Pros:

The room was very clean. And spacious. Plenty of space for storage. I had a two bed room that would definitely be comfortable for a small family.

Cons:

The decor was a bit dated. Location was just ok. Alot of homeless in the McDonalds parking lot next door. Breakfast was average.

2026-06-24 • via Nuitee
J
José Guilherme • couple • br
10
2026-06-24 • via Nuitee
A
Ann • solo_traveller • us
8
2026-06-24 • via Nuitee
M
Marcin • couple • pl
10
Super miejscówka na pobyt w SLC
Pros:

Dostępny darmowy parking , basen , duże pokoje i łazienka, miła obsługa , lokalizacja blisko centrum

2026-06-23 • via Nuitee
L
Lisa • solo_traveller • us
8
2026-06-23 • via Nuitee
L
Lee Sherrill • solo_traveller • us
10
I spent four days here to visit my son. We walked to the Art Festival . It was very convenient and the staff was all ver
Pros:

Kristen at the desk was amazing. She made my check in so easy. Emerson the shuttle driver was very kind and courteous.

Cons:

The whole stay was very good.

2026-06-22 • via Nuitee
K
Karlee • couple • us
4
2026-06-22 • via Nuitee
R
Renato Rivera • solo_traveller • cl
10
Pros:

Habitaciones súper amplias y cómodas,
Un SPA muy bueno.

2026-06-22 • via Nuitee
J
John • solo_traveller • us
9
Great value for the money
Pros:

The spacious and clean rooms, the convenient location, and the great value. The staff was also very friendly.

2026-06-21 • via Nuitee
F
Farid • couple • it
9
Pros:

Posizione comoda e parcheggio gratuito compreso.

Cons:

In camera appena arrivato ho trovato per terra un floss (filo interdentale usa e getta) per terra.

Abbiamo richiesto la pulizia della stanza (va a richiesta) ma non ci è stata eseguita, alla nostra segnalazione sono stati però molto rapidi e gentili a portarci asciugamani puliti.

2026-06-21 • via Nuitee
V
Valérie • extended_group • fr
10
2026-06-21 • via Nuitee
S
Samantha • couple • gb
10
Perfect
Pros:

Clean, good location, staff were so helpful and the breakfast was spot on

Cons:

Nothing

2026-06-20 • via Nuitee