Crystal Inn Hotel & Suites - Salt Lake City

Hotels
9 (3709 reviews)
230 West 500 South , Salt Lake City , us

Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Kind and responsive staff
Ideal location
Good breakfast options
Cons:
Cleanliness issues
High pet fees
Uncomfortable bed and pillows

Categories

Cleanliness
7.96
Several reviews mentioned cleanliness issues, including hair on the beds and a moldy bathroom.
Service
9.93
Numerous reviews praised the staff for being accommodating, welcoming, and responsive.
Location
9.47
Multiple mentions of ideal location for visiting attractions and access to transport.
Room Quality
8.42
Mixed feedback with some mentioning comfort issues, especially with beds and pillows.
Amenities
8.45
Some positive remarks about amenities like breakfast and pool, but issues with comfort.
Value for Money
8.91
Comments on high pet fees impacting perceived value, but overall value seen as good.
Food and Beverage
9.46
Breakfast options were frequently highlighted positively by reviewers.
Overall Experience
9.43
Most reviewers expressed high levels of satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:44

Property Description

Luxurious Amenities
Indulge in the indoor pool, sauna, and hot tub at Crystal Inn Hotel & Suites – Salt Lake City. Relax and rejuvenate during your stay with us.

Modern Comfort
Enjoy the convenience of free WiFi, flat-screen cable TV, and contemporary furnishings in every room. Experience a seamless blend of style and functionality.

Convenient Location
Located just 15 minutes from Historic Temple Square and the airport, our hotel is the perfect base for exploring Salt Lake City. Book now and experience the best of what the city has to offer at Salt Lake City – Crystal Inn & Suites.

Important information:

100USD covers up to two pets for a stay of up to seven days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 3709 reviews
Cleanliness: 7.96
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 9.46
Overall Experience: 9.43
G
Gary family_with_children us
10
Pros:

Very good breakfast choices and convenient shuttle service to and from the airport. Great central location...close to the Delta Center.

2026-03-28 via Nuitee
S
Saige family_with_children us
10
The Crystal Inn Salt Lake City was a great hotel for me and my family! We really enjoyed our stay.
Pros:

The staff at the Crystal Inn were all very friendly. The beds were comfortable and the rooms were clean. The breakfast was exceptionally good. My family and I loved our stay!

Cons:

The only complaint we had, which wasn't even a big deal, when we went to swim and sit in the hot tub on one night, there were no clean towels in the pool area.

2026-03-28 via Nuitee
A
ANTONIO extended_group mx
10
Excelente opción en el centro del SLC
Pros:

El hotel en general es bonito, cómodo, habitaciones amplias, limpio y con un staff muy amable, desde la llegada hasta mi salida, todos fueron atentos y amables. De hecho en mi salida superaron mis expectativas al conseguirme transportación al aeropuerto (que ya estaba incluida) en un Lyft para evitar demoras en mi check in. Muchas gracias por las atenciones.

Cons:

El gym es muy pequeño y básico

2026-03-28 via Nuitee
D
Delia family_with_children us
7
Other then that it was good
Pros:

It was okay

Cons:

My room I had in the morning I went to take a shower and their was long black hair all in it

2026-03-26 via Nuitee
V
Vedaa family_with_children us
10
Pros:

Breakfasts

Cons:

Bed not real comfy room had a dirty washcloth and frosting on wall.

2026-03-25 via Nuitee
F
Falon family_with_children us
10
2026-03-25 via Nuitee
K
Kelly family_with_children us
8
Great value and location!
Pros:

This hotel is a great value - very friendly staff and excellent location. The rooms are clean and the beds are comfortable. The breakfast was fantastic - loved all of the options. The staff who helped with the breakfast were incredibly friendly!

2026-03-24 via Nuitee
J
Jennifer family_with_children no
10
Pros:

The jacuzzi was great, the room was comfy and clean, and the staff was friendly

2026-03-24 via Nuitee
L
Lucas solo_traveller us
8
2026-03-23 via Nuitee
E
Edwards family_with_children us
10
Pros:

Every part of the stay was wonderful.greatest hotel.

2026-03-23 via Nuitee
D
Deb family_with_children au
10
Pros:

Helpful, friendly staff, fun pool.

2026-03-23 via Nuitee
L
Leslie solo_traveller us
8
Good value, wonderful staff
Pros:

Extremely friendly and helpful staff! Property was spotless. Location is good. It’s only 3 blocks to the Salt Palace, but they are LONG blocks!

Cons:

The HVAC fan in my room made quite the noise when the fan blew. Woke me up repeatedly.

2026-03-19 via Nuitee
E
Enrique solo_traveller us
9
2026-03-19 via Nuitee
L
Lauren family_with_children us
10
2026-03-18 via Nuitee
K
Kam Ming couple au
10
Certainly I will rebook again!
Pros:

Well equipped facilities

2026-03-17 via Nuitee
N
Nikita family_with_children ru
10
Pros:

I visited several cities and hotels, and had different experiences, but this hotel is the best one!

- early free check-in: I arrived at 10 AM and guys let me check-in and have a rest without any request from my side;
- a really big room for a quite affordable amount of money;
- nice and friendly crew.

I really loved that quiet and cozy place, a big recommendation for everyone. Well done, guys!

2026-03-17 via Nuitee
J
Janna couple ca
5
2026-03-17 via Nuitee
I
Irene solo_traveller us
7
Good location and value for the money.
Pros:

Location, staff

Cons:

Sauna was not hot at all, jacuzzi had way too much chlorine.

2026-03-16 via Nuitee
R
Ragains extended_group us
7
Pros:

The location was great

Cons:

The pillows were horrible

2026-03-16 via Nuitee
D
Dixie solo_traveller ca
9
2026-03-14 via Nuitee