Hotel 55 Chicago Downtown

Hotels
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21c Museum Hotels
9 (1072 reviews)
55 East Ontario Street , Chicago , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Valet service frustrations
Noise in lower level rooms

Categories

Cleanliness
8.46
Overall sentiment indicates clean rooms, but some concerns about the quality in certain rooms.
Service
9.43
Positive feedback on friendly staff, though some service issues reported with valet.
Location
9.97
Consistently praised for its prime location and proximity to attractions.
Room Quality
8.42
Rooms reported as clean but with some comments on noise and plumbing issues.
Amenities
8.95
Amenities appear satisfactory, but reports of needing more chargers in rooms.
Value for Money
8.91
Generally good value, but a few mentions of higher prices compared to similar hotels.
Food and Beverage
8.46
Breakfast options are noted, but some dishes were criticized for quality.
Overall Experience
9.43
Majority of guests had a positive experience overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:01

Property Description

Luxurious Accommodations

Experience a stay like no other at 21c Museum Hotel Chicago, where each suite and guest room is designed to provide a luxe and light-filled retreat. Find inspiration in every corner with thoughtful design and ample space to relax and rejuvenate.

World-Class Art

Immerse yourself in a unique museum experience at 21c, where contemporary artwork and dynamic exhibitions are on display 24/7, 365 days a year. Whether you're a local or a traveler, you can explore the curated collection and be surrounded by creativity at every turn.

Exceptional Dining

Indulge in a culinary journey at Lure Fishbar, a sophisticated restaurant and bar within the hotel. From premium seafood and sushi to delectable steaks and burgers, savor a world-class dining experience. Afterward, unwind with a cocktail while admiring the art galleries for a perfect evening.

Experience luxury, art, and culinary excellence at 21c Museum Hotel Chicago - book your stay now for a memorable getaway.

Important information:

Extra beds are only allowed in the King Room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 75 per day.

Location

Guest Reviews

9
Based on 1072 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.97
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
R
Reedus • couple • us
6
2026-04-02 • via Nuitee
B
Berry • solo_traveller • us
10
Pros:

The views are great from the corner rooms.

Cons:

No microwave couldnt heat up all the good eats lol

2026-04-02 • via Nuitee
A
Andrea • couple • us
10
2026-03-31 • via Nuitee
M
Melike • couple • tr
10
2026-03-24 • via Nuitee
J
Jesse • couple • us
10
Wonderful hotel with great staff in an excellent location
Pros:

Beautiful property in a great location.

2026-03-23 • via Nuitee
E
Enid • couple • us
10
Friendly staff and great location!
Pros:

Great location.
Great front desk staff.

2026-03-20 • via Nuitee
M
Meatrice • solo_traveller • us
10
2026-03-20 • via Nuitee
J
Jon • extended_group • us
10
2026-03-19 • via Nuitee
J
Joan • couple • es
7
2026-03-17 • via Nuitee
C
Chance • couple • us
10
2026-03-17 • via Nuitee
D
Demara • couple • us
10
Comfy and fancy room with a friendly staff plus a great location!
Pros:

I was received with a nice glass of wine, friendly staff and fast check in

Cons:

N/A

2026-03-16 • via Nuitee
L
Lorenza • solo_traveller • it
8
Confortevole
Pros:

Elegante e professionale. Camera ampia

Cons:

La mia camera si affacciava su un parcheggio

2026-03-13 • via Nuitee
J
Jessica • couple • us
8
We enjoyed our stay!
Pros:

Very nice room. Comfy bed. The shower felt good.

2026-03-12 • via Nuitee
D
daron • couple • us
10
It was fantastic.
Pros:

Clean.

Cons:

Nothing at all.

2026-02-09 • via Nuitee
H
HALUK • extended_group • tr
10
2026-01-21 • via Nuitee
M
Massimo • couple • it
7
Pros:

Centralissimo e molto comodo per muoversi a piedi nella zona di passeggio e shopping. D’altra parte, il ‘magnificent mile’ contiene gli stessi negozi di ogni altra parte del mondo ricco.

Cons:

Per 400 dollari a notte la colazione si poteva includere. Invece era cara e a menu come per il pranzo. Le camere (due, dopo la prima notte ho chiesto un cambio per il rumore dello sbocco dei condizionatori sul tetto del fabbricato accanto) erano piacevoli e moderne ma non specialmente accoglienti. La seconda, una suite, era ampia e ben arredata ma, di nuovo, non particolarmente ‘cozy’.

Sempre in rapporto al prezzo, lo staff era giovane e cortese ma per la cifra qualche attenzione in piú ci poteva stare.
Ottimi i bagni, pulitissimi e forniti di tutto.

A Chicago tutto costa dal doppio al triplo, quindi consideriamolo un Hotel da $150/notte e i conti tornano abbastanza.

2026-01-19 • via Nuitee
P
Peggy • family_with_children • us
6
Kinda pricey, pretty fun, and I might stay at the hotel again if I got a better rate.
Pros:

The staff and location were excellent. I liked being in such a hub of the city.

Cons:

The barn door for the bathroom felt very wrong and not private at all. Also, there was an electric plug on the wall behind said door. Entirely silly and pointless.

2026-01-19 • via Nuitee
J
Joe • solo_traveller • us
8
Pros:

A few roaches

2026-01-19 • via Nuitee
I
Iretioluwa • couple • ca
10
Awesome
Pros:

Clean environment, housekeeping was done daily, quiet & staff were helpful.
Emmanuel (reception desk) helped alot & provided some helpful tips on how to get around the city as we were visiting.

2026-01-19 • via Nuitee
S
silvia • family_with_children • us
9
Relajante, cómoda y asequible
Pros:

Ubicación, estaba en el centro. Estábamos en la planta 17, era silencioso y tranquilo. El museo también fue muy interesante. El baño estaba limpio y equipado con todo lo necesario. Lo recomiendo a todos los que me preguntan por hoteles en esta Ciudad.

Cons:

Todo estaba a mi gusto. No me gusta que me cobren 100$ de fianza y que después de 9 días no me lo hayan devuelto, creo que es algo que deberían de solucionar.

2026-01-19 • via Nuitee