Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Valet service frustrations
Noise in lower level rooms

Categories

Cleanliness
8.46
Overall sentiment indicates clean rooms, but some concerns about the quality in certain rooms.
Service
9.43
Positive feedback on friendly staff, though some service issues reported with valet.
Location
9.97
Consistently praised for its prime location and proximity to attractions.
Room Quality
8.42
Rooms reported as clean but with some comments on noise and plumbing issues.
Amenities
8.95
Amenities appear satisfactory, but reports of needing more chargers in rooms.
Value for Money
8.91
Generally good value, but a few mentions of higher prices compared to similar hotels.
Food and Beverage
8.46
Breakfast options are noted, but some dishes were criticized for quality.
Overall Experience
9.43
Majority of guests had a positive experience overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:01

Property Description

Luxurious Accommodations

Experience a stay like no other at 21c Museum Hotel Chicago, where each suite and guest room is designed to provide a luxe and light-filled retreat. Find inspiration in every corner with thoughtful design and ample space to relax and rejuvenate.

World-Class Art

Immerse yourself in a unique museum experience at 21c, where contemporary artwork and dynamic exhibitions are on display 24/7, 365 days a year. Whether you're a local or a traveler, you can explore the curated collection and be surrounded by creativity at every turn.

Exceptional Dining

Indulge in a culinary journey at Lure Fishbar, a sophisticated restaurant and bar within the hotel. From premium seafood and sushi to delectable steaks and burgers, savor a world-class dining experience. Afterward, unwind with a cocktail while admiring the art galleries for a perfect evening.

Experience luxury, art, and culinary excellence at 21c Museum Hotel Chicago - book your stay now for a memorable getaway.

Important information:

Extra beds are only allowed in the King Room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 75 per day.

Location

Guest Reviews

9
Based on 1058 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.97
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
D
daron • couple • us
10
It was fantastic.
Pros:

Clean.

Cons:

Nothing at all.

2026-02-09 • via Nuitee
H
HALUK • extended_group • tr
10
2026-01-21 • via Nuitee
P
Peggy • family_with_children • us
6
Kinda pricey, pretty fun, and I might stay at the hotel again if I got a better rate.
Pros:

The staff and location were excellent. I liked being in such a hub of the city.

Cons:

The barn door for the bathroom felt very wrong and not private at all. Also, there was an electric plug on the wall behind said door. Entirely silly and pointless.

2026-01-19 • via Nuitee
E
Edmund • couple • pk
8
We were in Chicago to attend a nephews wedding and thoroughly enjoyed our stay
Pros:

The location was excellent We did not breakfast at the Property however good breakfast of bacon and eggs was available close by. The beds were quite comfortable Would like to stay here again.

Cons:

Drinking water. It was a hassle to refill the bottles. Elevators were less than required and delays occurred

2026-01-19 • via Nuitee
M
Massimo • couple • it
7
Pros:

Centralissimo e molto comodo per muoversi a piedi nella zona di passeggio e shopping. D’altra parte, il ‘magnificent mile’ contiene gli stessi negozi di ogni altra parte del mondo ricco.

Cons:

Per 400 dollari a notte la colazione si poteva includere. Invece era cara e a menu come per il pranzo. Le camere (due, dopo la prima notte ho chiesto un cambio per il rumore dello sbocco dei condizionatori sul tetto del fabbricato accanto) erano piacevoli e moderne ma non specialmente accoglienti. La seconda, una suite, era ampia e ben arredata ma, di nuovo, non particolarmente ‘cozy’.

Sempre in rapporto al prezzo, lo staff era giovane e cortese ma per la cifra qualche attenzione in piú ci poteva stare.
Ottimi i bagni, pulitissimi e forniti di tutto.

A Chicago tutto costa dal doppio al triplo, quindi consideriamolo un Hotel da $150/notte e i conti tornano abbastanza.

2026-01-19 • via Nuitee
S
silvia • family_with_children • us
9
Relajante, cómoda y asequible
Pros:

Ubicación, estaba en el centro. Estábamos en la planta 17, era silencioso y tranquilo. El museo también fue muy interesante. El baño estaba limpio y equipado con todo lo necesario. Lo recomiendo a todos los que me preguntan por hoteles en esta Ciudad.

Cons:

Todo estaba a mi gusto. No me gusta que me cobren 100$ de fianza y que después de 9 días no me lo hayan devuelto, creo que es algo que deberían de solucionar.

2026-01-19 • via Nuitee
J
Joe • solo_traveller • us
8
Pros:

A few roaches

2026-01-19 • via Nuitee
I
Iretioluwa • couple • ca
10
Awesome
Pros:

Clean environment, housekeeping was done daily, quiet & staff were helpful.
Emmanuel (reception desk) helped alot & provided some helpful tips on how to get around the city as we were visiting.

2026-01-19 • via Nuitee
A
abriefsboy • family_with_children • us
9
2026-01-02 • via Nuitee
C
Cecilia • solo_traveller • br
7
Vale o custo benefício.
Pros:

Simpatia dos funcionários, não cobra taxa para recebimento de pacote, localização

Cons:

Prefiro box do que banheira.

2025-12-14 • via Nuitee
C
Caroline • couple • us
6
2025-12-09 • via Nuitee
D
David • couple • gb
5
Pros:

Close to many places of interest

Cons:

Staff should be more aware of amounts paid and inform other staff

2025-12-08 • via Nuitee
S
Steven • family_with_children • us
6
2025-12-05 • via Nuitee
C
Chris • couple • gb
8
Good, comfortable hotel in prime location
Pros:

Nice art. Good location close to where I wanted to be

Cons:

Little over priced compared to similar hotels in my opinion

2025-11-01 • via Nuitee
M
Michelle • family_with_children • us
10
Very good
Pros:

Clean room and friendly staff!

2025-10-29 • via Nuitee
A
ANA2709 • couple • ar
8
Hotel lindo
Pros:

El desayuno muy bueno. La ubicación excelente. El restaurante muy lindo.

Cons:

Un día me quedé a cenar, pedí comida, no estaba muy buena. El personal no hablaba español (o casi nadie).

2025-10-27 • via Nuitee
B
Bibiana • couple • us
10
2025-10-26 • via Nuitee
T
Thaddeus • couple • us
7
Nice hotel, valet is HORRIBLE and not worth $80.
Pros:

The hotel was clean and I enjoyed my stay up until I tried to request my vehicle from valet.

Cons:

The property is great, but valet needs much better service. I was told to call ahead 30 minutes to request my vehicle, it also said the same thing on the ticket. I did as instructed, and was told it would be ready in 10 minutes. I went right down and checked out. My vehicle was not ready and I waited an additional 40 minutes. When I went to ask the person working the valet and he said that I would only get my vehicle once I came down and gave him my ticket. I was EXTREMELY frustrated because the lobby was crowded and there was a crew moving artwork in and out. When I tried to question the person working valet about the process, he was extremely rude and insisted that I made the mistake even though I was following instructions on n the ticket and what I was told by the valet the day before who parked my vehicle. The person working continued to make excuses and tried to justify the poor service. When I questioned the front desk about the situation and asked why I paid $80 for such poor service, she made excuses as well and referred me to speak with the parking attendant with whom I was having so much trouble with in the first place. Nonetheless, I will NOT be recommending this hotel to anyone!

2025-10-26 • via Nuitee
P
Paulo • couple • br
5
Cons:

Bad room

2025-10-15 • via Nuitee
C
Carlos • couple • es
7
Pros:

Ubicación

2025-10-14 • via Nuitee