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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Accessible parking
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Minimarket on site
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Concierge service
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Wheelchair accessible
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ATM/cash machine on site
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Indoor pool
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Staff adhere to local safety protocols
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Physical distancing rules followed
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Cashless payment available
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First aid kit available
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Contactless check-in/check-out
Review Highlights
Categories
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Property Description
On-Site Restaurant and Bar
Indulge in delicious cuisine and drinks without leaving the comfort of the hotel at the on-site restaurant and bar.
Modern Amenities
Relax in style with free Wi-Fi, a 42” flat-screen cable TV, and a mini fridge in every air-conditioned room.
Leisure and Business Facilities
Take advantage of the 24-hour indoor pool and fitness center, as well as the convenient business center.
Book now to experience the convenience and comfort of DoubleTree by Hilton West Edmonton.
Please note, the hot tub is closed indefinitely.
All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Proof of vaccination is not required to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
It is an attractive hotel, close to the West Edmonton Mall, and the staff seem very pleasant and helpful.
We ordered room service the first night as our flight was late arriving and we were tired and didn’t want to go down to the restaurant. The food was delivered quite promptly which was nice, but came in a brown paper bag and was not very appealing or particularly tasty.
Bel hôtel
J’ai réservé une chambre avec 2 lit queen size et arrivé le jour j on m’annonce qu’on me donne une chambre avec un seul lit double. Un peu déçu
I had an extremely disappointing experience at DoubleTree by Hilton West Edmonton on October 17, 2026.
I booked and prepaid for one night in a room with two queen beds for two adults and two children. When we arrived and opened our room door, we were shocked to discover only one bed. We immediately returned to reception.
The receptionist, who appeared to be the manager, apologized but explained that the room type we had booked was unavailable. Instead, he offered a folding bed or other alternatives that were significantly different from what we had reserved and paid for. We could not accept these arrangements for our family.
What made the situation even worse was the treatment we received. I politely requested written confirmation that the hotel could not provide our booked room. Although the manager initially agreed, I had to insist for approximately 30 minutes before receiving a written response. During this frustrating exchange, he even threatened to call security if I did not leave.
We ultimately left without staying because the hotel could not provide the accommodation we had purchased.
Earlier that day, I had also spent approximately 2–3 hours contacting Booking.com and its insurance provider about an additional $100 travel insurance charge that I had not intended to purchase. Despite my repeated requests, that issue remained unresolved.
Although the hotel returned my $50 damage deposit, I have still not received a refund of the $222.38 room charge or the $100 insurance charge — a total of $322.38.
I booked a hotel room for my family, not hours of arguments, unnecessary stress, and a dispute over services that were never provided as agreed.
I believe that when a hotel cannot provide the room a guest has booked and prepaid for, it should acknowledge the mistake, treat the guest respectfully, and promptly arrange a full refund.
Very disappointing experience.
What I disliked most was the entire experience my family and I had after arriving at approximately 9:00 PM. We were tired and simply wanted to check in, get some sleep, and wake up early the next morning for our already planned activities.
Instead, we were unpleasantly surprised to discover that the room provided did not match what we had booked and paid for. Nobody at reception informed us beforehand that our reserved room type was unavailable. We had to discover this ourselves after opening the room door.
What followed was even more disappointing: the manager’s attitude, the lack of a reasonable solution, and the unnecessary stress caused to my family.
I still wonder why we were given a room that clearly did not match our reservation without any prior explanation. Was this an intentional decision, or did the hotel simply expect us to accept whatever room was provided?
A family arriving at 9:00 PM should not have to experience this kind of surprise, especially at a hotel carrying the Hilton name.
Clean and the buffet was amazing!
I had a wonderful stay at Hilton. The hotel was clean, comfortable, and well maintained. The room was spacious and cozy, and everything was organized nicely. The staff were friendly, professional, and very helpful throughout our stay.
The location was convenient, and the overall atmosphere was relaxing and welcoming. I really enjoyed the excellent service and the quality of the facilities. It was a great experience from check-in to check-out.
I would definitely recommend Hilton to anyone looking for a comfortable and enjoyable stay. I would be happy to stay here again on my next trip!
Clean and good bedroom
Nothing
Updated and clean building
Location
Very unclean
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