Novotel Southampton

Hotels
•
Novotel
8 (3432 reviews)
1 West Quay Road , Southampton , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Food quality
Service inconsistencies

Categories

Cleanliness
7.33
Some parts of the room were dirty; there were issues reported with cleanliness.
Service
8.8
Overall staff were friendly and helpful, though there were instances of rudeness from specific staff.
Location
8.84
Multiple reviews praised the location as convenient for accessing various attractions.
Room Quality
7.79
Rooms were described as comfortable, yet outdated in some areas.
Amenities
7.82
Breakfast options were noted as lacking in variety and quality.
Value for Money
8.28
Generally considered good value based on location and comfort.
Food and Beverage
6.83
Complaints about breakfast being subpar and service issues during dining experiences.
Overall Experience
8.3
Mixed reviews but a generally positive sentiment about returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:59

Property Description

Port Views and Central Location
Located in the heart of Southampton, Novotel offers stunning views of the port and convenient proximity to the train station.

Luxurious Amenities
Indulge in the hotel's indoor swimming pool, fitness centre, sauna, and complimentary WiFi. Relax in the bar/lounge or enjoy a delicious meal at the on-site restaurant.

Family-Friendly Features
With spacious rooms equipped with sofa beds and amenities like video games and a children's menu, Novotel ensures a comfortable stay for families. Plus, kids stay free and families can enjoy late check-out on Sundays.

Experience the perfect blend of comfort and convenience at Novotel Southampton. Book your stay now for a memorable experience!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the parking charges shown are for residents only, not external guests.

Please note that the credit card used to book must be presented on arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

8
Based on 3432 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.79
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 8.3
S
Sharon • solo_traveller • ie
6
Pros:

Close to cruise terminal

Cons:

Very impersonal

2026-05-09 • via Nuitee
A
Alan • solo_traveller • es
8
2026-05-09 • via Nuitee
J
Jan • couple • gb
8
Would stay again
Pros:

Location was very good

Cons:

There was a function on. The noise was awful. We were located right above the function room. We was not alerted that there maybe noise. Not happy. Upon knowing that there was a function they should of located us away from room not above

2026-05-09 • via Nuitee
P
Paul • family_with_children • gb
10
Pros:

Facaitly

2026-05-09 • via Nuitee
R
Rachel • family_with_children • gb
10
Enjoyable stay
Pros:

The hotel was very clean and tidy, the rooms were cosy, and the beds were so comfy, perfect after a long day's travelling. The staff went out of their way to help us with our needs, we would definitely recommend it to others and stay there again

Cons:

Nothing to not like

2026-05-09 • via Nuitee
C
Carlos • family_with_children • gb
4
Terrible baby cot, bad experience
Pros:

It has a nice pool and spa, also the lobby area is quite nice and comfortable. The mattress was also firm and comfortable.

Cons:

We travelled with a 6 months old baby and asked Novotel to provide a baby cot for her. The baby cot was a travel cot with no mattress, we were supposed to pay our baby down on a slate of some plastic like material covered with synthetic fabric (similar to what camping tents are made of). That’s it, no additional sheets, no additional padding… this was shocking and extremely upsetting. When we complained, the staff provided an extra duvet which we folded on top and put the baby there. She was anyways uncomfortable and kept waking up every half an hour.
It would be completely unreasonable to ask any adult, teenager or child to sleep in such surface and I do wonder why Novotel think it’s ok for a baby to do so.

I suggest you review your policy around this area because babies are also human beings and deserve to be treated accordingly.

2026-05-08 • via Nuitee
Y
YING • family_with_children • gb
8
2026-05-08 • via Nuitee
M
Mathew • family_with_children • gb
7
Decent location, standard style hotel, all good!
Pros:

Stayed here for the Southampton Marathon. Room was a standard hotel fare, which was good. No air-con, but we knew that beforehand. Desk staff were friendly. We didnt use the facilities, so cant comment. Was close to where we wanted to be for the weekend.

Cons:

Noisy neighbours werent ideal, but this isnt the hotels fault. And there is no mention of a pool on the listing, so we didnt bring our swimmers.... but when booking in we were told there was a pool. Not the end of the world, but a touch disappointing.

2026-05-07 • via Nuitee
B
Bob • family_with_children • gb
7
nice and central handy for the cruise liners.
Pros:

breakfast was too expensive at £18.00 each. there was 6 of us.

Cons:

see above
why is it in this modern age usb ports are not on both side of the bed to charge phones?

2026-05-07 • via Nuitee
C
Cameron • couple • gb
10
Pros:

Breakfast very good and good value.

2026-05-07 • via Nuitee
S
Sunta • family_with_children • mt
10
2026-05-06 • via Nuitee
D
Daniel • solo_traveller • gb
10
Pros:

Everything

Cons:

Nothing

2026-05-06 • via Nuitee
A
Andrew • solo_traveller • gb
8
Pros:

Everything

Cons:

Nothing to dislike

2026-05-06 • via Nuitee
K
Keith • solo_traveller • gb
10
2026-05-06 • via Nuitee
A
Angie • family_with_children • gb
8
Good location if relying on public transport, convenient for getting to the shops.
Pros:

We opted to have breakfast and there were always tables available, I saw one morning that they had opened up the room so more tables were available. We liked watching the pancakes being made and loved that they would always be freshly prepared. There was a good selection of hot and cold items for breakfast, the mini pastries were so cute. The breakfast should have enough variety of items to suit everyone's desires. I was glad the hotel provided fans due to no air con in the building. I liked that there were enough pillows for my liking in the room. Fairly convenient location, close to public transport links.

Cons:

There were few disabled parking bays and they were always in use when we tried parking. It would have been nice to have a few more disabled bays and I only saw 2 EV charging bays for 3 hotels, as there are more EV vehicles on the road, I think the hotels may want to request more EV charging bays in future. The bed was not as comfortable as I would have liked, I prefer a firmer mattress.

2026-05-06 • via Nuitee
K
Keith • couple • gb
9
Great stopover
Pros:

Excellent location

2026-05-06 • via Nuitee
T
Toyokazu • solo_traveller • jp
7
2026-05-05 • via Nuitee
S
Scott • couple • gb
10
2026-05-05 • via Nuitee
G
Grzegorz • solo_traveller • gb
9
Great experience
Pros:

Location - right next to the docks.
Swimming pool - small but fantastic for kids.
Sauna - very helpful after the marathon.

Cons:

The sofa bed wasn't comfortable. But the bed itself is firm and was great sleep.

2026-05-05 • via Nuitee
B
Blenkinship • extended_group • gb
4
Wouldn’t return
Pros:

Good location for the port

Cons:

Rooms were not in good condition. USB ports missing, lights that didn’t work in the room, bed very hard! Requested adjoining room 5months prior to stay which I didn’t get and was met with a shoulder shrug when they said well I should of requested sooner

2026-05-05 • via Nuitee