Novotel Southampton

Hotels
•
Novotel
8 (3223 reviews)
1 West Quay Road , Southampton , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Food quality
Service inconsistencies

Categories

Cleanliness
7.33
Some parts of the room were dirty; there were issues reported with cleanliness.
Service
8.8
Overall staff were friendly and helpful, though there were instances of rudeness from specific staff.
Location
8.84
Multiple reviews praised the location as convenient for accessing various attractions.
Room Quality
7.79
Rooms were described as comfortable, yet outdated in some areas.
Amenities
7.82
Breakfast options were noted as lacking in variety and quality.
Value for Money
8.28
Generally considered good value based on location and comfort.
Food and Beverage
6.83
Complaints about breakfast being subpar and service issues during dining experiences.
Overall Experience
8.3
Mixed reviews but a generally positive sentiment about returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:59

Property Description

Port Views and Central Location
Located in the heart of Southampton, Novotel offers stunning views of the port and convenient proximity to the train station.

Luxurious Amenities
Indulge in the hotel's indoor swimming pool, fitness centre, sauna, and complimentary WiFi. Relax in the bar/lounge or enjoy a delicious meal at the on-site restaurant.

Family-Friendly Features
With spacious rooms equipped with sofa beds and amenities like video games and a children's menu, Novotel ensures a comfortable stay for families. Plus, kids stay free and families can enjoy late check-out on Sundays.

Experience the perfect blend of comfort and convenience at Novotel Southampton. Book your stay now for a memorable experience!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the parking charges shown are for residents only, not external guests.

Please note that the credit card used to book must be presented on arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

8
Based on 3223 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.79
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 8.3
R
renee • extended_group • au
9
2026-02-14 • via Nuitee
J
Janet • couple • gb
8
Convenient hotel next to West Quay. Easy parking. Dog-friendly.
Pros:

Staff are friendly and helpful. Room was clean and quiet. Handy car park (register at reception and pay £12). We chose this hotel as it is dog friendly (in bar & for surcharge in room). I was pleased that there was a mini fridge in the room with drinking water supplied. Late check-out options were helpful. We will stay again.

Cons:

Bed was very firm so it wasn’t a very comfortable sleep. Room is practical but decoration and bedding is not luxurious. Tiny wardrobe and no hooks in room to hang our wet coats.

2026-02-14 • via Nuitee
D
Dara • solo_traveller • gb
10
Very enjoyful and positive. No issues
Pros:

Very good service. Rooms always clean. Cleaned everyday to a high standard. Customer service was very helpful, quick and accommodating. Great value for money and good location

Cons:

N/a

2026-02-14 • via Nuitee
J
julia • solo_traveller • gb
10
Excellent , had breakfast which was good as well
Pros:

Everything

Cons:

Nothing

2026-02-14 • via Nuitee
P
Paul • family_with_children • gb
7
Pros:

The swimming pool and sauna

Cons:

The Room could do with air-con but the hotel is lovely

2026-02-14 • via Nuitee
R
rachel • extended_group • gb
8
2026-02-14 • via Nuitee
C
Christine • couple • gb
8
It was only 1 night and could have had something to cool room
Pros:

Convenience to Coach station

Cons:

Rooms to hot no air conditioning

2026-02-14 • via Nuitee
D
David • solo_traveller • gb
7
Pros:

Practical and clean

Cons:

Charged me for parking even though I’d paid, took a long time to resolve.

2026-02-13 • via Nuitee
A
Anthony • couple • gb
10
Expectations exceeded enjoyable stay
Pros:

Everything was amazing, we got upgraded which was an unexpected delight, the hotel was amazing from the food to the room and the customer service which was exceptional. The lady at the desk was lovely and friendly. Would def recommend and would def re visit in the future.

Cons:

N/A

2026-02-13 • via Nuitee
A
Amanda • couple • gb
9
Very lovely staff and a comfortable bed
Pros:

Catherine the receptionist was cheery and very helpful.

Cons:

Some areas were not clean

2026-02-12 • via Nuitee
A
Amy • couple • gb
8
excellent value for money, good location and perfect for a nights stay before a cruise.
Pros:

The location is so handy to the port and shops, lovely staff and room.

Cons:

i'm really not a fan of the small seperate toilet with the dated walls…..its very cramped.

2026-02-12 • via Nuitee
A
Alex • couple • gb
10
Very enjoyable excellent value for money
Pros:

Very clean and roomy

Cons:

Honestly nothing but if I had to be nit picky the tvs are a bit out of date

2026-02-11 • via Nuitee
A
Ashley • solo_traveller • gb
7
2026-02-09 • via Nuitee
S
Shelley • family_with_children • gg
10
Value for money an friendly staff
Pros:

The staff were great. Because of a late flight time and bad weather outside, we hung around in reception for most of the afternoon. We were given teddies and a colouring book to keep our daughter entertained ☺️

2026-02-09 • via Nuitee
F
Faron • solo_traveller • gb
10
Spot on
Pros:

Brilliant customer service with facilities to boot. Great hotel spot on.

Cons:

Na

2026-02-09 • via Nuitee
C
christopher • couple • gb
9
2026-02-09 • via Nuitee
A
Awolope • solo_traveller • gb
5
2026-02-08 • via Nuitee
K
kirk • couple • gb
7
2026-02-08 • via Nuitee
A
Adam • extended_group • gb
1
2026-01-31 • via Nuitee
I
ian • couple • gb
8
Holiday sdventure start point
Pros:

Location close to cruise terminal, eating areas and shops for least minute travel essential

Cons:

Nothing

2026-01-31 • via Nuitee