Novotel Southampton

Hotels
•
Novotel
8 (3517 reviews)
1 West Quay Road , Southampton , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Food quality
Service inconsistencies

Categories

Cleanliness
7.33
Some parts of the room were dirty; there were issues reported with cleanliness.
Service
8.8
Overall staff were friendly and helpful, though there were instances of rudeness from specific staff.
Location
8.84
Multiple reviews praised the location as convenient for accessing various attractions.
Room Quality
7.79
Rooms were described as comfortable, yet outdated in some areas.
Amenities
7.82
Breakfast options were noted as lacking in variety and quality.
Value for Money
8.28
Generally considered good value based on location and comfort.
Food and Beverage
6.83
Complaints about breakfast being subpar and service issues during dining experiences.
Overall Experience
8.3
Mixed reviews but a generally positive sentiment about returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:59

Property Description

Port Views and Central Location
Located in the heart of Southampton, Novotel offers stunning views of the port and convenient proximity to the train station.

Luxurious Amenities
Indulge in the hotel's indoor swimming pool, fitness centre, sauna, and complimentary WiFi. Relax in the bar/lounge or enjoy a delicious meal at the on-site restaurant.

Family-Friendly Features
With spacious rooms equipped with sofa beds and amenities like video games and a children's menu, Novotel ensures a comfortable stay for families. Plus, kids stay free and families can enjoy late check-out on Sundays.

Experience the perfect blend of comfort and convenience at Novotel Southampton. Book your stay now for a memorable experience!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the parking charges shown are for residents only, not external guests.

Please note that the credit card used to book must be presented on arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

8
Based on 3517 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.79
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 8.3
L
Lisa • couple • gb
9
Pros:

Location, being close to the train station.

2026-05-30 • via Nuitee
E
Elladora • family_with_children • gb
7
Overall it’s okay as the price is good.
Pros:

The location.

Cons:

The staffs.

2026-05-30 • via Nuitee
J
Jane • couple • ca
8
2026-05-30 • via Nuitee
S
smith • solo_traveller • gb
8
Pros:

Clean and comfortable. Staff very friendly. Great breakfast.

Cons:

Rooms would benefit from air con. Electric fan provided but it rattled very loudly so couldn't use at night time. Safety catches on windows very hot night.

2026-05-30 • via Nuitee
E
Emma • couple • gb
7
We liked our stay although very overpriced
Pros:

I liked the location and breakfast

Cons:

It was clean

2026-05-30 • via Nuitee
J
Jodie • family_with_children • gb
9
2026-05-29 • via Nuitee
P
paul • couple • gb
5
Ok for 2 nights only, sadly we like using spa/pool facilities but unable
Pros:

Bar staff 👍👍

Cons:

Couldn’t use pool , to many children unfortunately .

2026-05-29 • via Nuitee
R
Richard • couple • gb
8
The hotel was clean, the staff were friendly and it suited our needs a stop-off point before boarding a cruise ship the
Pros:

Good location

Cons:

N/A

2026-05-29 • via Nuitee
D
Deb • solo_traveller • gb
9
Pros:

Location, pool, staff

2026-05-28 • via Nuitee
N
Nicola • couple • gb
8
2026-05-27 • via Nuitee
N
Nitisha Devi • solo_traveller • mu
10
2026-05-27 • via Nuitee
P
Prakash • couple • in
8
Pros:

Location, Breakfast, Comfort

Cons:

Dinner is poor as we went with Half board

2026-05-27 • via Nuitee
T
Terence • couple • gb
9
All went smoothly
Pros:

Check in and rooms all went well

Cons:

Everything was OK

2026-05-27 • via Nuitee
D
Dinesh • family_with_children • gb
10
2026-05-27 • via Nuitee
A
Alan • solo_traveller • gb
10
2026-05-26 • via Nuitee
M
Martin • couple • gb
8
2026-05-26 • via Nuitee
D
Demi • family_with_children • gb
10
A memorable one. My 4yr old girl enjoyed her stay.
Pros:

Clean and it is near to all. Train station, mall, food and port

Cons:

Nothing

2026-05-26 • via Nuitee
R
Ruhul • solo_traveller • gb
8
2026-05-25 • via Nuitee
A
Akansha • extended_group • gb
8
Pros:

Staff and the team were very nice. They had set up room for 3 people as requested, very mindful. They arranged some desserts in the room for celebration and upgraded our room.

Cons:

Property doesn’t have air conditioner. Rooms were very warm, windows opens only a bit.
Small fan was provided which was not helpful.

2026-05-25 • via Nuitee
I
Isaichenko • solo_traveller • gb
9
2026-05-25 • via Nuitee