Novotel Southampton

Hotels
•
Novotel
8 (3576 reviews)
1 West Quay Road , Southampton , gb

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Children allowed
Pets allowed

Facilities

Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Pool sun loungers
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Food quality
Service inconsistencies

Categories

Cleanliness
7.33
Some parts of the room were dirty; there were issues reported with cleanliness.
Service
8.8
Overall staff were friendly and helpful, though there were instances of rudeness from specific staff.
Location
8.84
Multiple reviews praised the location as convenient for accessing various attractions.
Room Quality
7.79
Rooms were described as comfortable, yet outdated in some areas.
Amenities
7.82
Breakfast options were noted as lacking in variety and quality.
Value for Money
8.28
Generally considered good value based on location and comfort.
Food and Beverage
6.83
Complaints about breakfast being subpar and service issues during dining experiences.
Overall Experience
8.3
Mixed reviews but a generally positive sentiment about returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:59

Property Description

Port Views and Central Location
Located in the heart of Southampton, Novotel offers stunning views of the port and convenient proximity to the train station.

Luxurious Amenities
Indulge in the hotel's indoor swimming pool, fitness centre, sauna, and complimentary WiFi. Relax in the bar/lounge or enjoy a delicious meal at the on-site restaurant.

Family-Friendly Features
With spacious rooms equipped with sofa beds and amenities like video games and a children's menu, Novotel ensures a comfortable stay for families. Plus, kids stay free and families can enjoy late check-out on Sundays.

Experience the perfect blend of comfort and convenience at Novotel Southampton. Book your stay now for a memorable experience!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the parking charges shown are for residents only, not external guests.

Please note that the credit card used to book must be presented on arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

8
Based on 3576 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.79
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 8.3
N
Nita • solo_traveller • gb
10
2026-06-27 • via Nuitee
J
John • solo_traveller • gb
8
2026-06-27 • via Nuitee
W
Wendy • couple • gb
7
Basic accommodation will not use again
Pros:

Location near cruise terminals

Cons:

Lack of air conditioning and a poor fan and windows that only opened a crack . Had a room above wedding venue very loud - late finishing . Also toilet separate from bath with no hand washing facilities in the cubicle .

2026-06-27 • via Nuitee
M
Merrilyn • couple • au
8
2026-06-27 • via Nuitee
I
Irving • solo_traveller • gb
6
2026-06-27 • via Nuitee
K
Kim • couple • gb
7
A convenient stay for weekend.
Pros:

Location near the station

Cons:

No air conditioning in bedrooms
Dated wood chip walls… tired looking.

2026-06-27 • via Nuitee
H
Hannah • solo_traveller • gb
5
Alright - could improve with a few changes
Pros:

Good shower
Portable fan

Cons:

No aircon
Poor room service choices

2026-06-26 • via Nuitee
M
Monika • family_with_children • gb
8
2026-06-25 • via Nuitee
D
Des • couple • gb
8
2026-06-25 • via Nuitee
K
Katie • family_with_children • ie
8
2026-06-25 • via Nuitee
C
Carol • extended_group • gb
9
Excellent Stay for stop over
Pros:

The location to the port and the discount for Restaurant nearby

Cons:

Nothing

2026-06-24 • via Nuitee
M
Mr Francis • solo_traveller • gb
8
Pros:

Welcome and friendliness of staff.

Cons:

Lack of Air Conditioning.4

2026-06-24 • via Nuitee
S
Seelan • solo_traveller • za
10
2026-06-24 • via Nuitee
A
Amy • solo_traveller • gb
10
2026-06-24 • via Nuitee
A
Anthony • solo_traveller • gb
8
Pros:

Location and staff

Cons:

Was unaware of full facilities until I checked out.

2026-06-23 • via Nuitee
S
Sandra • family_with_children • gb
9
Pleasant and convenient
Pros:

Location was very good for the cruise terminal was also walkable to Southampton town. We did not have breakfast but staff were pleasant and friendly.

Cons:

Nothing

2026-06-22 • via Nuitee
S
Szeréna • solo_traveller • hu
10
2026-06-22 • via Nuitee
A
Andrei • solo_traveller • ro
10
Pros:

Inițial am ales acest hotel datorită poziționării față de portul de îmbarcare pentru croaziere si vreau sa spun ca nu am dat greș.Este in fata porților de acces in interiorul portului.Putin mai sus este si gara in cazul in care se alege ca mijloc de transport trenul.In apropiere sunt si supermarketuri,iar la o scurtă plimbare găsești un Mall mare sau muzeul Titanic si alte obiectiveturistice.Hotelul are piscină interioară,saună,o sală de fitness

2026-06-22 • via Nuitee
K
Keri • solo_traveller • au
9
2026-06-22 • via Nuitee
L
Leisure Travellers • solo_traveller • gb
8
2026-06-21 • via Nuitee