Novotel Southampton

Hotels
•
Novotel
8 (3846 reviews)
1 West Quay Road , Southampton , GB
+44 23 8107 2800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Food quality
Service inconsistencies

Categories

Cleanliness
7.33
Some parts of the room were dirty; there were issues reported with cleanliness.
Service
8.8
Overall staff were friendly and helpful, though there were instances of rudeness from specific staff.
Location
8.84
Multiple reviews praised the location as convenient for accessing various attractions.
Room Quality
7.79
Rooms were described as comfortable, yet outdated in some areas.
Amenities
7.82
Breakfast options were noted as lacking in variety and quality.
Value for Money
8.28
Generally considered good value based on location and comfort.
Food and Beverage
6.83
Complaints about breakfast being subpar and service issues during dining experiences.
Overall Experience
8.3
Mixed reviews but a generally positive sentiment about returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:59

Property Description

Port Views and Central Location
Located in the heart of Southampton, Novotel offers stunning views of the port and convenient proximity to the train station.

Luxurious Amenities
Indulge in the hotel's indoor swimming pool, fitness centre, sauna, and complimentary WiFi. Relax in the bar/lounge or enjoy a delicious meal at the on-site restaurant.

Family-Friendly Features
With spacious rooms equipped with sofa beds and amenities like video games and a children's menu, Novotel ensures a comfortable stay for families. Plus, kids stay free and families can enjoy late check-out on Sundays.

Experience the perfect blend of comfort and convenience at Novotel Southampton. Book your stay now for a memorable experience!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the parking charges shown are for residents only, not external guests.

Please note that the credit card used to book must be presented on arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Guest Reviews

8
Based on 3846 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.79
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 8.3
J
June • couple • gb
9
2026-10-24 • via Nuitee
L
Leanne • family_with_children • gb
10
2026-10-24 • via Nuitee
O
O'Toole • family_with_children • ie
7
Adequate.
Pros:

No breakfast availed of. Too expensive .

Cons:

More reasonable breakfast

2026-10-23 • via Nuitee
T
Thomas • solo_traveller • ie
10
2026-10-23 • via Nuitee
L
Linda • family_with_children • gb
10
Pros:

Very attent and amenable staff

2026-10-23 • via Nuitee
J
Jan • couple • gb
6
Handy.
Pros:

Room on the 5th floor was spacious, clean and comfortable.

Cons:

Breakfast was average to poor. Sausage was like sawdust. Yoghurt was watery and too sweet. Coffee and tea were fine.

The room was lovely, as mentioned, but there was a banging noise for several hours during the night. Sounded like something flapping on the room or the flat roof outside?

2026-10-23 • via Nuitee
G
Greg Dulieu • family_with_children • gb
7
2026-10-23 • via Nuitee
P
Philip Russell • extended_group • gb
8
2026-10-22 • via Nuitee
J
Joseph • couple • gb
10
2026-10-22 • via Nuitee
J
John • family_with_children • gb
7
Excellent - as expected
2026-10-22 • via Nuitee
C
Claydon • couple • gb
6
Comfortable, good value, more attention to detail would be an improvement.
Pros:

Good location for town and port. Easy to find. Good security feature, swipe lift. Room size Good.

Cons:

When bath filling and shower on severe water hammer noise. Fridge not secured and moved when door operated. Shower door seal leaked. Light switch arrangement confusing more labels please.

2026-10-22 • via Nuitee
H
Helen • solo_traveller • gb
10
Friendly, welcoming staff
Pros:

Staff were so friendly and helpful. Rooms were spacious and clean

Cons:

In need of some upgrade due to age.

2026-10-20 • via Nuitee
A
alan • family_with_children • gb
10
2026-10-20 • via Nuitee
B
Bobby • family_with_children • gb
7
Good, but carpark costs not included
Pros:

The hotel and staff were great. Our room was clean but it did have red stains all over the carpet which made my daughter wonder if someone got murdered in our room. I expect it was spilled wine. Other than that it was fine.

Cons:

Car parking is not included in the price and is £12 per night, which in my opinion is a bit cheeky considering it's a private carpark for the hotel.

2026-10-20 • via Nuitee
C
Cally • extended_group • gb
8
Enjoyed overall
Pros:

Clean and good size rooms and beds

Cons:

£18 for breakfast is extortionate

2026-10-19 • via Nuitee
L
Lindsay • couple • nl
5
Be careful with booking.com
Pros:

Good location

Cons:

Staff and booking.com did not communicate well and I didn’t like the way that was handled

2026-10-19 • via Nuitee
A
Anthony • couple • gb
5
Very convenient for cruise terminal, room seemed a little tired
Pros:

Convenient for cruise terminal

Cons:

Bathroom n toilet decor felt dated. Also whilst there was a function on in the hotel who had their own room and bar, hotel guests had to wait for those attending the function who left their room to go to the main hotel bar for drinks service. If they had their own bar, precedence should, in my opinion, have been given to hotel residents/guests

2026-10-18 • via Nuitee
H
Helen • solo_traveller • gb
7
2026-10-17 • via Nuitee
L
Lynn • couple • gb
9
Pros:

Close to the train station.

2026-10-17 • via Nuitee
M
Maria • solo_traveller • gb
8
Will definitely stay at the hotel on my next trip to Southampton.
Pros:

Convenient location (easy walking distance) to train station. Reception staff was welcoming and friendly as was the bar staff where that bar menu was adequate and well priced.

Cons:

N/A!

2026-10-16 • via Nuitee