Novotel Southampton

Hotels
•
Novotel
8 (3223 reviews)
1 West Quay Road , Southampton , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Food quality
Service inconsistencies

Categories

Cleanliness
7.33
Some parts of the room were dirty; there were issues reported with cleanliness.
Service
8.8
Overall staff were friendly and helpful, though there were instances of rudeness from specific staff.
Location
8.84
Multiple reviews praised the location as convenient for accessing various attractions.
Room Quality
7.79
Rooms were described as comfortable, yet outdated in some areas.
Amenities
7.82
Breakfast options were noted as lacking in variety and quality.
Value for Money
8.28
Generally considered good value based on location and comfort.
Food and Beverage
6.83
Complaints about breakfast being subpar and service issues during dining experiences.
Overall Experience
8.3
Mixed reviews but a generally positive sentiment about returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:59

Property Description

Port Views and Central Location
Located in the heart of Southampton, Novotel offers stunning views of the port and convenient proximity to the train station.

Luxurious Amenities
Indulge in the hotel's indoor swimming pool, fitness centre, sauna, and complimentary WiFi. Relax in the bar/lounge or enjoy a delicious meal at the on-site restaurant.

Family-Friendly Features
With spacious rooms equipped with sofa beds and amenities like video games and a children's menu, Novotel ensures a comfortable stay for families. Plus, kids stay free and families can enjoy late check-out on Sundays.

Experience the perfect blend of comfort and convenience at Novotel Southampton. Book your stay now for a memorable experience!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the parking charges shown are for residents only, not external guests.

Please note that the credit card used to book must be presented on arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

8
Based on 3223 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.79
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 8.3
R
Rajdip • solo_traveller • gb
9
2026-03-07 • via Nuitee
A
Amanda • couple • gb
10
Pros:

Very warm welcome,clean fresh room.Breakfast delicious,lots of choice hot or cold

2026-03-05 • via Nuitee
M
Michelle • extended_group • gb
9
2026-03-05 • via Nuitee
S
stefano • couple • ch
7
2026-03-04 • via Nuitee
F
Florin Cirstean • family_with_children • gb
10
Pros:

VERY LARGE AND CLEAN ROOM, AND VERY GOOD BREAKFAST.

Cons:

IT WOULD BE WONDERFUL IF PARKING WAS FREE

2026-03-03 • via Nuitee
K
kathleen • solo_traveller • gb
9
2026-03-03 • via Nuitee
P
Paul • family_with_children • gb
6
Pros:

Pool

2026-03-03 • via Nuitee
T
Toshie • family_with_children • gb
8
Convenient hotel with modern facilities
Pros:

We had a superior room, which was spacious and modern. The bathroom had a separate shower and a bath, which we appreciated. The bed was good. The catering staff were very attentive and helpful. The location near the station suited our needs. Breakfast was good and not busy. I would have liked scrambled egg, perhaps porridge, to be on offer.

Cons:

We were told beforehand that there was no air conditioning but found it strange for a modern hotel not to have any temperature control or heating in operation. I hope they fix it soon. There seemed to be a slight problem with drainage in the bathroom. The shower temperature control could not be turned down but upon reporting this at checkout, the receptionist started to take action. The toilet was entirely separate from the shower and sink, which made washing hands after using the toilet very cumbersome.

2026-03-02 • via Nuitee
T
Tony • family_with_children • gb
8
2026-03-02 • via Nuitee
J
James • solo_traveller • gb
8
Will stay again
Pros:

Great location and parking. Plus the staff were very friendly and helpful.

Cons:

Nothing really to dislike. I do think parking should be free for guests.

2026-03-02 • via Nuitee
E
Elizabeth • couple • gb
8
2026-03-02 • via Nuitee
V
VINAY SHARMA • solo_traveller • gb
7
2026-03-02 • via Nuitee
C
Christine • family_with_children • gb
8
Pros:

Great location. Fantastic value.

2026-03-02 • via Nuitee
K
Karen • family_with_children • gb
9
2026-03-01 • via Nuitee
J
Joanne • couple • gb
10
Stayed overnight for work - just a shame it was only for one.
Pros:

The room size was great, bed comfortable and I like the extras like the fridge as well as the bathroom products. Great location near West Quay and the port

2026-03-01 • via Nuitee
P
Patrick • family_with_children • gb
10
2026-03-01 • via Nuitee
J
John • family_with_children • gb
10
Went with a splash for the kids
Pros:

Welcoming for children to stay and use the pool

Cons:

Rooms seem dated and carpets were stained.

2026-02-28 • via Nuitee
S
Stephanie Nathy • solo_traveller • gb
10
Pros:

Great location, friendly staff. Room was quite spacious and had everything I needed.

2026-02-27 • via Nuitee
J
Julie • couple • gb
9
2026-02-27 • via Nuitee
A
Alan • solo_traveller • gb
9
2026-02-26 • via Nuitee