Hotel Lulu, BW Premier Collection

Hotels
•
BW Premier Collection
8.6 (3978 reviews)
1850 South Harbor Boulevard , Anaheim , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Aging facilities

Categories

Cleanliness
7.81
Some reviews mentioned filthy bathroom floors and aging property.
Service
9.28
The staff was described as very friendly and accommodating.
Location
9.32
Multiple reviews highlighted the convenient walking distance to Disneyland.
Room Quality
8.27
Rooms were generally clean, though some mentioned aging facilities.
Amenities
8.8
Includes a pool, restaurant, and free cocktail on check-in.
Value for Money
8.76
Fair pricing for the area and comfortable accommodations.
Food and Beverage
7.81
Breakfast was not included, which wasn't ideal compared to other hotels.
Overall Experience
8.78
Guests had positive experiences despite some issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:03

Property Description

Luxurious Accommodations

Hotel Lulu, BW Premier Collection, located just a short walk from Disneyland, offers stylish and comfortable rooms equipped with modern amenities like flat-screen TVs, free WiFi, and convenient kitchen facilities. The perfect retreat after a fun-filled day at the theme park.

Delicious Dining Options

Indulge in a culinary experience at Lulu's Kitchen, where you can savor a blend of contemporary Italian and California cuisine. From hearty meals to quick bites, there's something for every palate. Don't forget to try out the signature cocktails and appetizers for a complete dining experience.

Convenient Location

Situated near the Anaheim Convention Center and a short drive from Knott's Berry Farm, Hotel Lulu provides easy access to popular attractions for both business and leisure travelers. Book your stay now and make the most of your Anaheim getaway at Hotel Lulu, BW Premier Collection.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 32.50 per day.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.6
Based on 3978 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 7.81
Overall Experience: 8.78
D
David • family_with_children • us
8
2026-02-28 • via Nuitee
A
Andrea • couple • us
10
2026-02-26 • via Nuitee
R
Rozadilla • solo_traveller • us
5
Pros:

Good location, friendly staff

Cons:

The toilet was too low and the water in the toilet was too high, touching your body when you sat on it

2026-02-26 • via Nuitee
A
Aimee • couple • nz
9
Awesome location and good value
Pros:

Awesome location close to Disney, great value compared to nearby hotels. Staff were also very welcoming and friendly.

Cons:

The laundry was out of service so we had to use the one at the Sheraton (it was good that they had organised this alternative though). One of the two lifts was also in and out of use in the second tower but the building wasn’t too busy when we were coming and going so this wasn’t an issue for us.

2026-02-24 • via Nuitee
J
Jennifer • couple • us
5
I wouldn’t stay here again
Pros:

The staff was very sweet. The proximity to the convention center and Disney was convenient.

Cons:

The elevator broke a few times we were there. Trapping someone in there. We were too worried to use it so we used the stairs the whole time. Inconvenient and a little scary. Also, parking was expensive and not included. I was also asked if I wanted house keeping everyday, I declined but asked if we could get fresh every day. That didn’t happen. I had to call to get towels and they weren’t delivered until the third time I called.

2026-02-23 • via Nuitee
C
Christian • solo_traveller • ng
10
2026-02-22 • via Nuitee
A
Allister • family_with_children • au
6
Pros:

Just a walk from Disneyland but relatively cheap. Room comfortably held 4

Cons:

Bathroom, and shower could be better, even at that price.

2026-02-10 • via Nuitee
A
Alyssa • family_with_children • us
10
2026-02-10 • via Nuitee
K
Kristin • family_with_children • us
7
Staff was amazing in taking care of the issues.
Pros:

I love the location of the hotel from the Disneyland Parks. I love the fact that the ART bus picks up right in front and can drop you off there too.

Cons:

I had originally booked for the North tower and was given a room in the South tower, I decided that it would be ok since the laundry facility is in the South tower and I had under packed so that I didn't have to take as much clothes, but come to find out there was renovations happening and the laundry room was closed so I had to spend money on clothes for myself and my son. When we did get to our first room in the South tower, we had already spent the day driving into Anaheim from Tucson, AZ, we stopped off at the hotel to see if I could pay for the early check in but was told that the room was not ready, so we hit up the parks until closing and then went to the hotel. When I unpacked all of our stuff and went to take a much needed shower, there was a pubic hair in the tub, I called down to the front desk and the staff was very apologetic and did offer to have someone come up and clean or move to a different room, but I was already exhausted and felt a little defeated at that point so I just asked to be moved to a new room the following day so I could get some rest. But your staff was amazing and did get me into the North tower the following night and was aware that I would be at the parks all day so they held my luggage and items for us to move.

2026-02-09 • via Nuitee
C
Christina • solo_traveller • us
8
2026-02-09 • via Nuitee
C
Cinda • family_with_children • us
9
Close to Disney parks
Pros:

This facility was upscale and bright and clean

Cons:

I have no complaints

2026-02-09 • via Nuitee
M
Melinda • solo_traveller • us
9
Nice hotel
Pros:

Lulu is a great place to stay. We’ve stayed 4 times and it’s lovely. It’s not a far walk to Disneyland the rooms are nice and clean and staff is nice.

Cons:

The only thing we don’t love is the elevator situation. It takes forever waiting for the elevator and checking out is sorta a long process. It takes so long. Parking isn’t the most handy and you’re far from your car and it’s super expensive.

2026-02-08 • via Nuitee
T
Tracie • family_with_children • us
10
Pros:

Always a great stay! Location is well maintained, staff is always very pleasant. Easy to book and availability. Walking distance to many places! Extremely close to Toy Story parking lot.

2026-02-08 • via Nuitee
P
peterepin • solo_traveller • kz
4
Disappointment
Pros:

Staff. Natasha at the reception was super nice.
Location. Close to the convention center.
They have a bar! Bartender was also great.

Cons:

I stay in this area every year. I thought I was upgrading from my usual motel-style stays. The price suggested as much. I was not. The room looked and smelled mediocre. The blackout curtains were there, but they were completely useless — they wouldn't budge. Breakfast included means that you get a $20 voucher, but the basic egg breakfast + coffee cost $24. The laundry and gym weren't working, I had to use the laundry at the Sheraton's across the street. The internet was terrible, I had to use my phone's hotspot to connect my laptop to Wi-Fi. Total disappointment.

2026-01-30 • via Nuitee
D
Dill • family_with_children • us
10
2026-01-29 • via Nuitee
J
Juan • couple • us
7
2026-01-29 • via Nuitee
L
Levinberg • solo_traveller • il
2
DO NOT STAY HERE
Pros:

the only reason i stayed there was it was close to the convention center. thats the only thing going for this place

Cons:

Over priced, the room was dirty. NO HOT WATER on my first night. the showers and the room in general need to be gutted and rebuilt as they are old rusty and really really bad serviced.

2026-01-28 • via Nuitee
M
Marcelo Tadeu Aziz • extended_group • br
8
2026-01-28 • via Nuitee
W
WAN • solo_traveller • kr
10
2026-01-28 • via Nuitee
K
Kaitlin • couple • us
10
Pros:

The staff was very friendly and helpful and it was a great experience

Cons:

All the construction around the hotel made it hard to get in and out the hotel and carrying all the baggage with one elevator

2026-01-28 • via Nuitee