Courtyard Columbus Airport

Good breakfast

Nice counter employees

Positives first - comfy beds, nice blackout curtains for sleeping and privacy, quiet room location at the end of a hallway, and cold A/C. Not so positive - bathtub drain was broken, and we only got housekeeping service ONCE for a five-night stay, and only after I had to request it at the front desk. At checkout, the staff asked how our stay was, and I brought up the lack of housekeeping. They seemed defensive about it, saying that I probably requested "do not disturb," which I didn't. Then they said that housekeeping was done every other day (which would've been fine), and that once during a 5-night stay was appropriate. As they say, the math ain't mathing! Also, the parking lot on the side of the building was rough and full of potholes, concrete walkways were cracked and broken, and the trash dumpster was overflowing into the parking lot up until our last day there. Finally, there was no coffee in the lobby, although there was ice water and cups. For $174 a night, I expected a better experience overall. I wouldn't stay there again - better options for the price.

The hotel is in need of some repair. We moved several times due to issues. We don’t like being high maintenance . However - The air conditioning isn’t working properly.
The first room wouldn’t go colder than 78. The second room smelled of smoke. The third room was also warm. But we had to deal with it at that point. I normally would trust this brand. Haven’t had bad experiences. But this was a disappointing experience.

Convivence to airport

I made a reservation at Courtyard by Marriott Columbus Airport in January 2026 for an April stay, as I had an event in the city requiring over 3 hours of travel. I wanted to ensure I had a place to sleep.

At 3:00 PM on the day of my reservation, I called the hotel to confirm my arrival time and was told my reservation was “all set.” I arrived at 4:00 PM, only to be told by the front desk agent, Nickeay, that there were no rooms available. When I explained I had a reservation, she responded, “Yeah, so do all of these people,” pointing to a lobby of about 30 other guests—also with reservations—who had no rooms.

With all other hotels booked due to events, I had no choice but to prepare for my event and sleep in my vehicle.

The next morning, I called to request a refund and was told a request had been submitted. I then spoke with a supervisor who said he would contact Booking.com (where I made the reservation) and gave me a case number. Ten days later, I still had no refund. When I called again, I was told the hotel had no authority over Booking.com. I then contacted Booking.com directly and learned that no one from the hotel had ever reached out—despite what I was told.

After a lengthy call, Booking.com finally processed my refund.

This hotel overbooks on busy weekends and leaves guests stranded with no real support. Had I not followed up myself, I may not have received a refund at all. Very disappointing experience. DO BETTER!

Staff were nice, pleasant

My daughter and I visited this property to attend the Equine Affaire at the Ohio Expo Center. The hotel was a great location, close to the Expo Center, fast food restaurants and gas stations. However, the problems cited in other reviews about the AC is accurate. When we checked into our room, the room temperature was 69°. Progressively, the temperature increased to 75° and the unit in the room could not even lower the temperature to a 72° setting. The unit ran all night and the sound became disruptive to sleep. Finally I got up and changed the thermostat to the current room temperature so the unit would stop running. I can't imagine how bad it would be if the outside temperature was hot summer weather. Other than this, the visit was not all bad. The front desk staff was friendly and the room was clean. Also, I would like to address as Marriott Platinum bonvoy members we weren't offered points or breakfast vouchers like many other properties do for Bonvoy members. Also, many properties have complimentary bottled water in the room upon check in. It's like this Marriott property just considers themselves a place to stay overnight without the need to go above and beyond. Altogether not a bad experience, but I do not plan to stay at this location for future visits to the Expo Center.

The staff was friendly and tried to be accommodating