Holiday Inn Express Edmonton Downtown by IHG

Hotels
Holiday Inn Express
7.9 (1222 reviews)
10010 104th Street , Edmonton , ca

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Noisy elevator
Parking problems

Categories

Cleanliness
7.11
Housekeeping can be more detailed; some reviews mentioned dusty areas.
Service
8.58
Staff was described as friendly and helpful.
Location
8.62
Ideal location, central to many attractions.
Room Quality
7.57
Rooms were clean but some issues reported, such as the smell of mold.
Amenities
7.1
The pool area was noted as lacking maintenance and the hot tub was non-functional.
Value for Money
8.06
Considered a nice value for the price paid.
Food and Beverage
8.11
Breakfast was well-liked, though one review expressed disappointment.
Overall Experience
8.08
Overall stay was pleasant with some noted issues but generally positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:15

Property Description

Indulge in Modern Comforts

Featuring an indoor pool, Free Hot Breakfast, and Free Wifi, the central Edmonton Holiday Inn Express offers a convenient and comfortable stay just 1 km from the Rogers Place-Ice District Area. The modern rooms with cable TV, coffee maker, and work desk provide a relaxing retreat, with most rooms boasting a step-out balcony for added enjoyment.

Delight in Dining and Relaxation

Savor delicious meals at the On-Site Downtown Bistro restaurant and Bar, serving lunch and dinner. After a day of exploring, unwind at the gym, whirlpool, and steam room on-site at Holiday Inn Express Edmonton Downtown.

Explore Edmonton's Attractions

Conveniently located, the hotel is a short drive from the University of Alberta, Rexall Place stadium, and Telus World of Science museum. With limited parking spots available, secure your spot for a memorable stay.

Important information:

Please note that this property does not accept cash or prepaid credit cards.

Payment can be made using a credit card.

Please note that breakfast is available from Monday to Friday from 06:30 to 09:30, and on Saturdays and Sundays from 07:00 to 10:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YEG

Location

Guest Reviews

7.9
Based on 1222 reviews
Cleanliness: 7.11
Service: 8.58
Location: 8.62
Room Quality: 7.57
Amenities: 7.1
Value for Money: 8.06
Food and Beverage: 8.11
Overall Experience: 8.08
A
alatimer20 Family Fort St. John, British Columbia
2
Horrible
Pros:

This place is horrifying. The pool should be shut down completely. The rooms are so dirty. The taps are coming off the shower and bath. The wallpaper is staples onto the wall. There are blood stains on the pull out bed. And if you think the pull out bed is enough for two kid, it is not. It's about the size of a crib, and they do not have cots.
Do not stay here !

2026-08-29 via Tripadvisor
(
(jimmy) Ha couple ca
7
2026-08-29 via Nuitee
K
Kathy solo_traveller ca
6
2026-08-26 via Nuitee
T
Terry solo_traveller ca
8
Pros:

Staff was very friendly and courteous.
The room was very clean.
The breakfast was very delicious.

Cons:

The fact that there was construction right in front of the hotel.

2026-08-24 via Nuitee
S
Savill solo_traveller ca
8
2026-08-24 via Nuitee
M
Michael couple nz
8
Friendly staff, good location as only a $12 Uber ride to my destination, minimal disruption from interior alterations be
Pros:

Location was good for my reasons for visiting Edmonton

Cons:

Rooms not sound proof. Person in next room was playing loud music.

2026-08-23 via Nuitee
S
Sara couple ca
6
No worth the money
Pros:

Location to downtown is good

Cons:

Facilities were horrible and elevator didn't work. Nonsmoking rooms smelled of smoke. Unsafe area with no security

2026-08-22 via Nuitee
B
Biljana solo_traveller ca
8
Pros:

Great accommodation for a one-night stay in Ljubljana. The rooms are small but clean, the location is excellent, and the staff is very friendly. The building is older but well maintained, making it a comfortable and convenient choice.

2026-08-21 via Nuitee
Y
Yukiko solo_traveller jp
8
2026-08-15 via Nuitee
K
Kari family_with_children ca
1
Terrible service.
Pros:

What is unbelievable is I booked this property last fall for Aug 9. I emailed on Aug 7 asking about the cancellation policy as I understood non refundable and was told I would get a response in 24 hours. I didn’t get a response so I continued on my trip there as I would have been charged the full fee. Drive 5 hours there and go to check in and they tell me they cancelled it 1.5 hours ago. Look at my booking app and shows a message from them. 2-2.5 days after I inquired and no response. No one called me no one notified me of anything and assumed we had a room. Arrive in Edmonton from northern Alberta with my child after driving 5 hours to hear them say too bad they cancelled it, there are no rooms and to bad there’s nothing they can do for me. Left me on the street trying to find a hotel somewhere in the city at 500 a night. Extremely poor service.

2026-08-13 via Nuitee
T
Taryn extended_group ca
10
Amazing!
Pros:

Cost, breakfast, quiet

2026-08-11 via Nuitee
D
Dennis family_with_children nl
8
Top hotel om als uitvalsbasis te gebruiken in Edmonton
Pros:

Schoon en net hotel. Goede locatie in het centrum. Vriendelijk personeel. Uiteindelijk van 1 overnachting drie kunnen maken, ondanks dat het erg druk was.

Cons:

Soms wat veel geluid van buiten als je deur naar balkon liet openstaan, maar soit, je bent in een grote stad.

2026-08-09 via Nuitee
M
Marie Christine couple de
7
Pros:

Ein klassisches Holiday Inn Express by IHG - mit dieser Kette kann man grundsätzlich nicht falsch machen. Das Frühstück ist wie üblichen in diesen Hotels - sehr solide. Als Ausgangspunkt in die Stadt liegt das Hotel sehr gut. Der Parkplatz wird mit ca. 20 CAD pro Tag extra berechnet, ist dafür aber nicht zu teuer.

2026-08-05 via Nuitee
R
Ruth couple ca
8
2026-08-05 via Nuitee
R
Ruth extended_group ca
8
Pros:

Les chambres

Cons:

L’emplacement

2026-08-05 via Nuitee
S
SHIRLEY GRACE solo_traveller ca
10
Pros:

I like the cleanliness of the room.

2026-08-05 via Nuitee
K
Khalil family_with_children ca
1
2026-08-05 via Nuitee
C
Chappell solo_traveller ca
9
Pros:

Friendly staff, clean

Cons:

Nil

2026-08-04 via Nuitee
K
Kyryn solo_traveller ca
7
Good but could have been great!
Pros:

The location is great and paying to park isn’t as bad when the room is cheep enough. Pool was clean and warm, unfortunate the hot tub was out of order but can’t do much about it lol otherwise staff, cleanliness, food were nice.

Cons:

Hotel room phone did not work or the front desk phone was constantly “busy” as they were not answering. Although the pool and fitness area were clean there were no towels and front desk would not answer to get any.

2026-08-03 via Nuitee
Z
Zettergreen couple ca
8
Pros:

Location was great!

2026-08-03 via Nuitee