Holiday Inn Express Edmonton Downtown by IHG

Hotels
•
Holiday Inn Express
7.9 (1201 reviews)
10010 104th Street , Edmonton , ca

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Noisy elevator
Parking problems

Categories

Cleanliness
7.11
Housekeeping can be more detailed; some reviews mentioned dusty areas.
Service
8.58
Staff was described as friendly and helpful.
Location
8.62
Ideal location, central to many attractions.
Room Quality
7.57
Rooms were clean but some issues reported, such as the smell of mold.
Amenities
7.1
The pool area was noted as lacking maintenance and the hot tub was non-functional.
Value for Money
8.06
Considered a nice value for the price paid.
Food and Beverage
8.11
Breakfast was well-liked, though one review expressed disappointment.
Overall Experience
8.08
Overall stay was pleasant with some noted issues but generally positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:15

Property Description

Indulge in Modern Comforts

Featuring an indoor pool, Free Hot Breakfast, and Free Wifi, the central Edmonton Holiday Inn Express offers a convenient and comfortable stay just 1 km from the Rogers Place-Ice District Area. The modern rooms with cable TV, coffee maker, and work desk provide a relaxing retreat, with most rooms boasting a step-out balcony for added enjoyment.

Delight in Dining and Relaxation

Savor delicious meals at the On-Site Downtown Bistro restaurant and Bar, serving lunch and dinner. After a day of exploring, unwind at the gym, whirlpool, and steam room on-site at Holiday Inn Express Edmonton Downtown.

Explore Edmonton's Attractions

Conveniently located, the hotel is a short drive from the University of Alberta, Rexall Place stadium, and Telus World of Science museum. With limited parking spots available, secure your spot for a memorable stay.

Important information:

Please note that this property does not accept cash or prepaid credit cards.

Payment can be made using a credit card.

Please note that breakfast is available from Monday to Friday from 06:30 to 09:30, and on Saturdays and Sundays from 07:00 to 10:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YEG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CAD 20 per day.

Location

Guest Reviews

7.9
Based on 1201 reviews
Cleanliness: 7.11
Service: 8.58
Location: 8.62
Room Quality: 7.57
Amenities: 7.1
Value for Money: 8.06
Food and Beverage: 8.11
Overall Experience: 8.08
P
Phil • solo_traveller • gb
9
Friendly and helpful
Pros:

Free breakfast, which offered a good range of food. Very friendly and helpful staff, were very knowledgeable and went out their way to help.. Rooms were clean and bed comfortable. Although gym was closed, given free access to local YMCA gym and pool.

Cons:

Room was quite dark (had to have lights on all the time) and the air conditioning unit was quite loud, even on lowest fan setting.

2026-07-18 • via Nuitee
V
Virginie • family_with_children • fr
1
Pas de séjour arrive sur place travaux. Refus de nous rembourser.
Pros:

Rien en travaux

Cons:

En travaux pas séjourné refus de rembourser

2026-07-14 • via Nuitee
S
Shane • couple • ca
9
2026-07-14 • via Nuitee
L
Lu • couple • ca
5
2026-07-13 • via Nuitee
S
Stefan • couple • de
8
2026-07-10 • via Nuitee
R
Rhonda • solo_traveller • nz
9
2026-07-10 • via Nuitee
P
Pasol • solo_traveller • ca
10
its quiet and nice
Pros:

accessible to shoppers and restaurants

2026-07-09 • via Nuitee
T
Tiro • solo_traveller • ca
8
Pros:

Close to downtown, friendly staff. Good breakfast.

Cons:

Room close to the elevator, when elevator functions noisy in the morning. Broken toster and table need to be fixed in the breakfast room

2026-07-01 • via Nuitee
S
Sandra • couple • gb
8
2026-06-28 • via Nuitee
V
Vanberg • solo_traveller • ca
3
2026-06-26 • via Nuitee
D
Detlef Roden • solo_traveller • de
6
2026-06-25 • via Nuitee
L
leona • extended_group • ca
7
Breakfast was very good and the bedding was comfortable
Pros:

Beds and pillows were soft. Staff was very pleasant and facilities clean

Cons:

No access to pool or hot tub on premise since hotel is under construction. They did offer to reimburse you if you wanted to go to the YMCA. Which might be a bonus for some but I would rather have my pool onsite

2026-06-24 • via Nuitee
J
Jessica • extended_group • ca
6
Comfy beds & great location, not impressed with staff & amenities.
Pros:

The beds were very comfortable and the location is great for nightlife/events walkability.

Cons:

The bathroom hand soap was empty, no water in the fridge, room door would only slam shut. Front desk staff at check in seemed rushed and irritated even though it was not busy at the time.

2026-06-21 • via Nuitee
R
Ryan • solo_traveller • gb
6
Pros:

Easy check in and out

Cons:

Stuck by a lift all night that kept us awake. Most facilities were being renovated

2026-06-19 • via Nuitee
5
575gabrieled • Solo travel • The Hague, South Holland Province
4
No water, no warning.
Pros:

stayed at this hotel from May 23 to May 26, having booked several weeks in advance through Booking.com.
On the morning of my arrival, I received an email informing me that major refurbishment works would begin on May 25. According to the hotel itself, guests could expect dust, noise, disruption, and a lack of running water in guest rooms during parts of the afternoons.
This information was provided far too late for me to make alternative arrangements. When I contacted Booking.com, they were unable to offer a solution. Upon arrival, I expressed my concerns to the front desk, but was told that the refurbishment notice had been displayed on the website for a long time. The fact that I had booked my room via Booking made no difference.
Since my stay, I have requested a partial refund because the hotel experience differed significantly from what I had booked and paid for. Unfortunately, the hotel manager has so far refused, stating that he first needs to conduct a "deep inquiry into the matter and circumstances."
My concern is not the refurbishment itself, but the fact that guests were informed only hours before arrival about substantial disruptions that were clearly known in advance. Future guests may wish to clarify whether any construction work is planned before booking.

2026-06-15 • via Tripadvisor
D
DIMITRIOS S • solo_traveller • gr
8
Pros:

Location, front desk!

Cons:

Breakfast, repairs, noise

2026-06-14 • via Nuitee
J
Justin • solo_traveller • ca
4
Not what I expected
Pros:

Room was nice decent air conditioning, bed was comfortable balcony was nice to have

Cons:

Didn't like how we weren't informed about the pool being closed for maintenance, the breakfast was insanely dry probably the worst breakfast I've ever had at a hotel, wouldn't even give me a discount for the misinformation definitely not a hotel I'd stay at again.

2026-06-06 • via Nuitee
V
victoriafoody • Family • Victoria, Victoria Capital Regional District, Vancouver Island, British Columbia
6
A Mixed Experience in the middle of facelift
Pros:

This was our second stay in 6 months as it's a good location and reasonably price.

However, the hotel is currently in the middle of a renovation and unfortunately, this impacted our stay immediately. The room we were originally allocated smelled strongly of paint thinner from the renovation immediately below. Once settled, in a different room, we did find the bed comfortable. We were concerned about security as the elevators have no keycard restrictions, meaning anyone can walk in off the street and access all guest floors, if there was no-one on the front desk.

Breakfast was nothing special. We stuck to tea, coffee, yogurt, and toast, as nothing else looked worth eating.

The hotel's biggest attraction is its convenient location, which is perfect for getting downtown or to the University. Hopefully, the hotel will be much better when the renovation is completed.

2026-06-04 • via Tripadvisor
D
Damian • solo_traveller • ca
10
Pros:

The staff was extremely friendly and helpful
Not forgetting
how clean and comfortable it was

Cons:

Everything

2026-06-04 • via Nuitee
J
Jim • couple • ca
9
We enjoyed our one night stay in Edmonton to go watch the friendly soccer at Commonwealth.
Pros:

It was a great spot as our base in Edmonton. It was clean and convenient to Commonwealth stadium. We were able to grab some food and drinks at one of the many pubs .

2026-06-03 • via Nuitee