Courtyard Wilmington Downtown

Hotels
•
Courtyard by Marriott
8 (223 reviews)
1102 N West Street , Wilmington , us
+1 910-632-2900

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Terrace
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Review Highlights

Pros:
Clean rooms
Nice staff
Recently renovated
Cons:
Unresponsive management
Inaccurate amenities
Dirty initial room

Categories

Cleanliness
7.58
Mixed reviews regarding cleanliness; negative experiences reported with dirty rooms.
Service
8.55
Some positive comments about the staff, but overall service seems inconsistent.
Location
8.59
Location mentioned as lacking nearby amenities, but accessible.
Room Quality
9.04
General satisfaction with room quality, noted cleanliness and renovation.
Amenities
7.07
Amenities not as stated; bar and restaurant were not available.
Value for Money
9.03
Some value perceived given room condition despite service issues.
Food and Beverage
6.08
Poor experience with food and beverage services; bar closed early.
Overall Experience
8.05
Disappointment reported due to service issues and lack of promised amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:05

Property Description

Luxurious Accommodations
Indulge in our air-conditioned rooms with deluxe bedding and modern amenities like free Wi-Fi, cable TV, and a cozy seating area.

Dining and Recreation
Savor delicious meals at The Bistro Eat.Drink.Connect, and unwind with evening cocktails in the public lounge area. Stay fit at our well-equipped fitness center or explore nearby attractions like Delaware Art Museum and Hagley Museum.

Convenience at Your Fingertips
With a Starbucks on-site, enjoy your favorite coffee blends and snacks. Located minutes away from Brandywine Park, our hotel offers the perfect blend of comfort and convenience for your stay.

Experience luxury and convenience at our hotel - book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Location

Guest Reviews

8
Based on 223 reviews
Cleanliness: 7.58
Service: 8.55
Location: 8.59
Room Quality: 9.04
Amenities: 7.07
Value for Money: 9.03
Food and Beverage: 6.08
Overall Experience: 8.05
K
Kea • family_with_children • us
6
2026-08-15 • via Nuitee
E
Edyta • solo_traveller • us
1
2026-06-04 • via Nuitee
M
Molly • extended_group • us
3
Pros:

Staff
Very poorly trained and this made our stay difficult

2026-06-01 • via Nuitee
A
Ann • family_with_children • us
3
Cons:

terrible time with room keys - had to wait forever to get key reset . Billing issue a problem

2026-05-25 • via Nuitee
L
LaTrica • couple • us
4
Cons:

The air conditioner would not turn off. We had to unplug the device.

2026-03-31 • via Nuitee
D
Deyana • solo_traveller • us
10
Pros:

The woman working the front desk was very very nice and welcoming

2026-03-18 • via Nuitee
S
Samera • couple • us
6
2026-01-27 • via Nuitee
S
Sharna • family_with_children • au
1
Cons:

When I arrived at the property on Thursday 19th June at roughly 10:30pm at night I was unable to be booked in because of a 'computer issue'. I waited for 30 minutes and nothing was resolved. I asked to cancel my booking as I had my children with me and needed to get them into a hotel room. The book was not cancelled and I have been charged for a room I did not use because I couldn't be checked in!

2026-01-19 • via Nuitee
N
Nathaniel • solo_traveller • us
10
2026-01-19 • via Nuitee
A
Aleem • couple • us
8
2026-01-12 • via Nuitee
K
Katrina • couple • us
1
Unsatisfied
Pros:

The room was clean

Cons:

I was charged by booking.com and the hotel and I haven't heard a response on why I can't get my money back from either place.. very unprofessional

2025-11-24 • via Nuitee
D
Destiny • friends
8
Pros:

Dre was exceptional, highly professional and informative

2025-10-08 • via Nuitee
B
Bette • couple • us
1
Pros:

Nothing special

Cons:

It was very unorganized, awful communication between staff members, my card was charged $250 at check-in for a smoking fee before I even entered the room.

2025-09-15 • via Nuitee
C
Chisa • friends
2
Pros:

I was assigned a dirty room Housekeeping never took care of it. I checked in around three when I finally went into the actual room. It was close to midnight due to an event that I was at for Dîner En Blanc. I have a video of how the room was when I went into it. They did not accommodate me for giving me a dirty room. They simply placed me down the hall into another room. They did not look after they did not check on me they did not ask if everything was OK what the receptionist was concerned about was whether I took pictures of the room or not

2025-09-14 • via Nuitee
L
Lester • solo_traveller • us
2
Cons:

Do to the renovations it very unccommodation

2025-09-09 • via Nuitee
T
Theodore • solo_traveller • us
10
2025-09-09 • via Nuitee
A
Allen • family
10
Pros:

The room was nice but the property looks older when you walk in. They are renovating now.

2025-08-30 • via Nuitee
L
laura • solo_traveller • us
5
Pros:

The staff

Cons:

Everything else...the booking.com website said it had valet, a pool, and a courtyard with a fire pit...non of that was true...I will be complaining via the website very soon

2025-08-23 • via Nuitee
S
Susan
6
Disappointing - not taking care of details.
Pros:

Recently renovated hotel, but I chose the hotel because it had a restaurant and a bar. Having been out all day I wanted a dessert and a drink in the bar. I was told that it was closed. It was 8.30 on a Friday evening. So as I had some biscuits in my room I asked for a glass of wine to take to my room. I was refused this simple request.I asked for the manager who did not appear, the reception told me it was not possible. I did not expect this level of service from a Marriott hotel. There are no shops or cafes in the area, just multi-storey car parks and a couple of restaurants. All the time I was there I did not see anyone in the restaurant or sat at the bar. It had no atmosphere and the menu very limited. Although the room was good the fridge would not stop making a loud noise and the water froze in the plastic bottle. I had to unplug the fridge at night in order to sleep. The morning staff at reception seemed pleasant and helpful. I would say that this hotel needs better management.

2025-08-10 • via Nuitee
K
Kanesha
6
Pros:

The staff was nice and the kept the place clean. However, when trying to extend my stay. The manager made me feel like she didn't want me there. Not giving other guess problems. Management customer service was not good.

2025-08-04 • via Nuitee