Hyatt Place Nashville Brentwood

Friendly staff at check in. Location

Location

Breakfast was great. Room size and layout was great.

Breakfast was amazing.

The staff is friendly, and the room was nice enough. The hot water, however, was totally inadequate. Between the two of us we took 6 lukewarm showers and 2 hot ones over 4 days.

Staff suggested running water for 10-15 min (!) to make it warm up, and running sink and shower at the same time to somehow stimulate hot water flow. All that tells me is, this is a known problem and not an isolated incident. Also, these tips had no apparent effect.

My stay was very good. The staff, especially Kelly and Chris at reception, were very friendly and pleasant. They were so kind. It was very nice to see them smiling every day. The person who prepares the breakfasts always has a smile on their face in the mornings.

My husband and I drove down to Nashville to spend Christmas with our son who recently moved there. Not being too familiar with the area, we tried to find a hotel that was close to his apartment and had easy on/off access to I-65. Hyatt Place-Brentwood was one of the search results online. To be honest, we were a little apprehensive of staying there after reading some online reviews. There were a lot of complaints about the upkeep and age of the hotel, as well as safety issues with the parking lot. However, It was a convenient location for our stay so we decided to give it a chance anyway. Honestly, we are so thankful we did.

Our first experience was walking into the lobby and seeing it decorated for Christmas. A very cute Christmas tree was prominently displayed right when you enter the hotel. Clearly, an effort had been made to make the hotel look and feel Christmasy as there were decorations throughout the lobby, bar, and breakfast area. Being away from home on Christmas was hard, but this made it so much easier. It was homey and comforting.

We were immediately greeted by Chris who checked us in. He was so helpful at getting us in a room that met our needs and helping us search for restaurants that would be open on Christmas. He even printed out a two page list of options. We had multiple conversations with him during our stay. We even discussed recipes for our holiday stuffings. He made us feel welcome and cared for. Which I don’t think a hotel ever has done before if I’m being honest.

Our safety concerns with parking were eased when we learned the parking lot has a security guard that patrols it. There is an $8 a night fee for that. Aside from that, the parking is free. We’ve stayed in hotels before that had $20 a night parking fees with no security. So this was a completely acceptable charge for us.

The room was definitely spacious. While you could see some age in areas around the hotel, the room was well cared for and clean. It had a larger size LG-TV, a mini fridge, a very nice sized couch, coffee table, and a king size bed. The bed was amazing. I’m picky when it comes to hotel mattresses, and I have difficulty being able to sleep well when I’m away from home. This had to be the most comfortable mattress I’ve ever slept on. Anytime I laid on it, I would just nod right off. If I could’ve taken it home with me, I definitely would have. In some of the reviews, there were complaints about the bathroom size. That was valid. It is definitely small, but clean. We don’t pick rooms based on bathroom size. We’re more concerned with the cleanliness and comfortability of the room itself. Also, as a side note, our room didn’t have a microwave. We didn’t need it, but are accustomed to most hotel rooms having those these days.

The complimentary breakfast, included with the stay, runs M-F from 6:30am-9:30am. Saturday and Sunday, it runs from 7:00am-10:00am. It was really good, and they had a wide variety of breakfast foods. The offerings change daily. When we were there, the hotel offered: eggs, bacon, home fries, french toast, cheesy egg/hashroom bake, sausage, hasbrown casserole, along with: bagels, toast, cereal, oatmeal, muffins, yogurt, fruit, milk, juices, coffee, teas, and hot chocolate. Shelika, who is in charge of the breakfast, is a delight to talk to. She cooks, as well as keeps everything stocked and clean. I’d eat her cooking anytime. Everything had flavor. With it being Christmas, we discussed our holiday plans. She remembered our conversations and asked about things the next day. Very impressed with her. She’s definitely an asset to the company.

When our trip came to an end, and we had to leave behind my new favorite mattress, Kelly checked us out. She already knew who we were. She remembered what room were in, explained the charges, sent the emailed invoice after asking if that was our preference, and then told us that they’d love to have us back anytime we’re in the area. We told her that Hyatt Place-Brentwood would be our new home away from home when we drive down to see our son.

I have no reservations about recommending this hotel. While it might have areas that could stand to be updated, it is very clear that the staff here does everything in their power to make everyones stays comfortable and as nice as possible. If anything, I’d say the staff are what makes this hotel location special. Hyatt Place-Brentwood is lucky to have such an amazing and dedicated staff. So to Chris, Shelika and Kelly, thank you for sharing your Christmases with us and making ours so much better. 🎁🎄

This hotel is just off I65 at Old Hickory. It is old and dated and seriously needs renovation. If you stay ask for a room on the back side away from the traffic noise.

the hotel is fine,. small bathrooms, big room the food is fine, just take a forever to get it refilled when it runs out of an item

Hands down the best staff I have ever come across staying at any hotel. Chris Pearson was amazing, attentive and kind...I could go on and on. The free breakfast was delicious with a typical variety of options. We were part of 2 girls hockey teams staying there for a tournament and they never ran out of food during breakfast. The bathroom itself was a bit small but the rest of the room is spacious and comfortable. There is plenty of free parking and the location is great...a short 15 minute drive or Uber to downtown Nashville. My 15 year old son, Denver, is a musician and it was really cool talking with Chris about the music scene in and around Nashville. Denver actually played and sang for the team at the hotel. Thank you Chris for your kind words.
Really can't say enough about the staff...very quickly they made us feel like family. That is what has me missing this place so much now that we're home. Chris it was a genuine pleasure meeting you. I don't recall the other names but I believe Ashley worked the last night we were there. From these 2, to the breakfast and cleaning staff...all amazing, top notch people. Thank you so so much!

We have always had the best experience. The staff is always very nice and attentive. The food is great and the service. ❤️❤️