Hotel Riu Plaza Miami Beach

Nice rooms, great location right on beach and boardwalk, nice pool area and good restaurants on site. Great breakfast buffet, and very friendly and polite staff.

Love the hotel location as far as being directly on the beach. I love how they have umbrellas and chairs on the beach for you and they also provide a beach towel. The pool is awesome. I love the poolside cafe where you could order drinks and food. Lovely atmosphere. Everything was great. It was like we were staying at a resort. Love the boardwalk for walking in the morning as well. The only downside was it didn’t seem like many restaurants were very close in walking distance. There were some, but not a lot, also there is no bellboy at this hotel, and the gym was the smallest I’ve ever seen. I would’ve imagined a much bigger gym for the size of this resort. The breakfast buffet is definitely worth paying for in the mornings. We did the dinner buffet one night and that was also really good. People were friendly for the most part. I will say it’s a very diverse area, which was really cool to hear all the different languages being spoken.

Last minute I had switched to my stay here at Riu. It had beautiful beach access, chairs and umbrellas, towel service, beach side food and drink service. Location was beautiful and clean! Rooms were beautiful and clean! Staff was helpful. We arrived before check in and were able to use beach amenities while our luggage was valeted.

Fantastic place to stay for a few days prior to cruising. Hotel was clean and the staff were friendly and welcoming.
Rooms were spacious, the showers were great and they had good size bath sheets which is always a bonus.
The only downside for me was the “card only” at the bar down in the lobby and the pool deck, I can understand for convenience especially if you’ve just been to the beach (which is only a minute away - also big win) or to the pool but the option to pay cash should’ve available, tourists (non American) will usually always have cash, it was annoying putting payments on my card.

We found Uber was very expensive to / from the hotel (£80 from Miami airport & £70 from the hotel to the Cruise terminal)
We did however love the free trolly up and down Collins avenue

Great accommodations for our 5-night stay. The hotel was clean, staff was extremely friendly and helpful, breakfast buffet was delicious, and having the pool and beach right out the back door was terrific.

Stayed for one night after a cruise, the hotel is in a good location, it’s a leisurely 40 minute stroll to South Beach. It can be quite a wait for the lifts sometimes though & as we were on the 10th floor, the stairs weren’t really an option with suitcases to carry. As we are RIU Class Gold, there was a bottle of champagne chilling in our room for us, this was a nice touch & very much appreciated

The hotel is beautiful however it is a bit pricey. The staff members are extremely friendly and accommodating.

We booked a last minute stay due to our flight being cancelled and we were so happy we stayed at the riu plaza hotel. They let us check in early and then we got to enjoy the pool and beach all day without worrying about our stuff

First day we ordered the classic cheddar cheese burger and fries. Both fantastic. We imagined America in the 50's. Next day we split orders of large perfect chicken tenders with blue cheese and ranch dressing and popcorn shrimp with sweet and hot chili sauce. Pricing reasonable food over the top.

The room was clean and the food very good. The service was somewhat OK, where I had to wait three hours for getting my room, and that was with over 8 couples who came there after me, getting there room before me. But
I would stay there again, as long as that doesn’t happen again.

Overall our stay was great. This hotel needs more elevators. Included food was sufficient but you can always head out to a restaurant off hotel. Surprised they would not me pay for a late check out, but maybe thy were all booked.

This hotel is in a good location, with direct access to the beach.

Our room was clean and well maintained. The bed was comfortable, and there was plenty of wardrobe space. There was a great view of the beach from the balcony. Unfortunately the unusually cold weather meant we didn’t use it or the pool.

Breakfast and dinner buffet were fairly average, but there was plenty of choice. There is a good coffee shop in the hotel lobby.

I read some of the reviews of this hotel before we departed. I was a little worried about what we might find.

However, our experience here was fantastic with none of the issues that others had mentioned.

We found the staff polite and helpful at all times. Our room was beautifully presented on arrival and kept clean throughout our stay.

The breakfast facilities were fantastic. Lots of choice of hot and cold foods and plenty to go around!

We had dinner here one evening and although the food was fine, we found there were better options out of the hotel for the rest of our trip

We only used the pool a couple of times but found it to be clean and well kept. The area around the pool was also very clean.

The gym was well equipped and easy to navigate.

Food and drink options during the day were good although a little pricey after tax and service was added.

The bus stop for both the public buses and the hop on hop off tours was directly outside of the hotel which was very handy!

All in all, we would definitely recommend staying at this hotel based on our experience.

Stopped to spend one night here after getting off a cruise, everything was nice, clean, and great service. Room wasn’t quite ready when we arrived so we took advantage of the jet ski package they offered while we waited

Good points -
It’s in a great area. There is direct access to Miami Beach out of the rear hotel. The hotel has its own beach area with loungers. The beach walk outside went miles & it was lovely to walk along. It’s close to Lincoln Road which is full of shops & restaurants. Our room was a deluxe with sea view & the view was amazing. We were on the 10th floor. Room clean & cleaning staff friendly when we saw them.
Bad points -
We stayed during the unusually cold weather in Miami from 29/1/26 to 2/2/26. This is not the Hotels fault but we did think they could have tried to make the reception, bar & pool areas a bit warmer with heaters. It was so cold we were shivering. Similarly, the corridors & our room were very cold. We put the old blanket on our bed that was in the wardrobe & I was quickly bitten afterwards so it went back in its bag. Our room had dual sinks in the entry to the room which we felt was odd & not very hygienic as the shower & toilet was in a separate room. The rooms were not very sound proofed & we could hear the dull background voices & hair dryer of the room next door & assume they could hear us. Breakfast was not a relaxed affair. Very rushed with people being asked to quickly finish as there were queues waiting. Most of the staff were Spanish speakers with little English so it was difficult when we asked as question. That’s probably why they came across as a bit abrupt. I asked one lady where the cold milk was, she just shrugged & walked away. The way the breakfast buffet is designed is poor. It funnels everyone into a narrowish corridor sized area & we were all bumping in to each other. Oh, and the outside eating area is plagued by birds wanting food.

Would I go back, probably. It’s a nice hotel in a great location. They just need to do a bit better on staff friendliness’s (that costs nothing), re organise the buffet area & do something about those pesky birds.

This was booked for us through a travel agent and have to say it was not good considering the money we paid to stay there as it was our honeymoon we wanted something a bit special.
It definitely did not turn out like that, firstly we had bed and breakfast, room was ok apart from palm trees constantly brushing the windows ( it was breezy ) so kept waking you up, secondly the arctic blast that hit the states last week dropped the temperatures in Miami down to around 6-8c the hotel would not put any heat on and the a/c was stuck on cold, when asked if we could have a heat in the room they offered blankets which was outrageous tbh. Also the previous reviews were spot on about mainly Spanish only being spoken and staff not very nice.
Now to the breakfast, was stone cold on both morning and we both just ended up having cereal and had to wear a coat in the restaurant as it was so cold which probably made the food cold as well.

Save your money and go for another hotel if your thinking of booking this one you might not be so disappointed as we were.

I love staying at a Riu property, it is always a wonderful stay and no matter where you go you know it is going to be a great stay if you’re booked at a Riu property!

We felt our stay at Riu Plaza Miami was not worth the money. For one week, including the resort fee, we paid €2400.
Approximately 90% of the staff were unfriendly. The housekeeping staff, in particular, didn't say anything when we encountered them. The reception staff could also clearly improve their hospitality.
Sleeping in was hardly possible because the corridors were very noisy. In our room, one of the beds was practically unusable, it was so uncomfortable. The curtains were dirty, even with bloodstains on them. The balcony was poorly maintained, the paint on the ceiling was in bad condition, and the laminate flooring had turned green.
This was our second stay here, but once again, the general hygiene and condition of the hotel were very disappointing.

We only stayed here for one night after our cruise. We had a good welcome and we got our room straight away, which was great as we had been up very early. We had some lunch from the little cafe, which was lovely! We slept well although ear plugs were a necessity. Breakfast was good, but busy. Having the room till midday was great. Then came check out. Not so great. We handed in our key cards and were then asked for the towel cards, which we didn't have. The receptionist said we would have been given one at check in, but we weren't. I said we were not given any and had only been here 1 night. He looked confused. After a pause he looked at us and said ' ok I choose to believe you." This was not very well received im afraid. I then said well whether you believe us or not we didn't have any. Not impressed. Hotel was nice but fell at the last hurdle.

I stayed in this awful hotel for 10 days, from December 25th until today. A terrible experience: the hotel is falling apart, as shown in the photos I’m attaching. But the unbelievable part is that when I asked them to turn on the heating in my room — where the temperature is below 15 degrees — they told me it doesn’t exist and that I should just use blankets. I’m attaching photos of the disgusting blankets they brought me. An experience to forget… truly terrible!