Fontainebleau Miami Beach Private Luxury Suites

We had a building in front of us that I was not aware we would have. Do the view was a little bit bad, but was not terrible at the same time. One other thing was the main pool was closed for repair. Wish we would have known prior.

We found dirty pillow cover on our bed
We couldn’t sleep at night because of a weird noise coming from the refrigerator and the refrigerator did not work we had to throw away all the foods that we brought for 4 days
We sent an email with attached video of the noise but they keep giving us the runaround
The tub was dirty we had to wait for them to send housekeeper to clean it
The hair dryer stopped working
Adding to that someone from the cleaning staff was banging at the door around 9:30 am to kick us out when my check out was at 11am

We had a great time at the hotel. Beautiful location, great amenities, etc. I had my 3 small kids with me, they had fun. Only reason for 4 stars is the issue we had with mini-bar charges: apparently, every time you wiggle something at the mini-bar shelf (like a gummy bear jar) they charge you. And I am not talking the fridge, I am talking a shelf! Any slight movement equals a charge. So, needless to say, we didnt eat anything from that mini-bar, yet got all the charges. I think it is very petty for a hotel of this price level. Your guests already pay a lot and spend oodles of money at the restaurants, by the pool, etc. No need to use such silly scam techniques to get a bit more out of your guest here and there. And please open the kids playground! Our kids had a blast because they played with my friends' kids. They would be bored if it was just them I think.

DO NOT BOOK. This property is privately owned and operated. Managed by a company called Ero Rentals. STAY AWAY. The washroom was absolutely disgusting. Full of rust, black mold, and mildew. There wasn’t much the hotel could do because it wasn’t booked with them. The rental company was a nightmare to deal with. Didn’t use the shower once all week. Absolutely disgusting.

The property was nice but the service was terrible.

Really disappointed in the pool area as people left trash throughout the day- including baby dirty diapers under the lawn chairs, plastic empty cups, food and utensils. Kids were unattended by parents in large groups- boys playing unsafe in the kiddie pool and other pool area. Opted out of the daily cleaning fee as this was an extra $190. Our room as clean and bathroom was nice and large. Wish there were more storage for clothes. For the amount of $ that we paid, I expected more and was super disappointed.

I had a wonderful stay at the Fontainbleau. However there were some issues with the elevators in my tower being down which was very time consuming. But aside from this I would definitely recommend the property. Safe, clean, and very fun. It's a wonderful location that also has lots of dining options and a lively atmosphere.

When I got there, they cancel our reservation. The seller never contacted us and was cancelled with no reason so we will stranded.

We got there the room was cancelled with no explanation so we were stranded

When we got to the hotel it was no room for us. They cancelled that with no reason so we were stranded in Florida looking for another hotel.

Everything is perfect, no issue at all!

Beautiful property right on the beach and within walking distance to South Beach

Super luxury and nice… expensive but worth your money being spent

Great place to stay for a family vacation! Room was perfect with the kitchenette and there was so much to do on the property!

There was a cleaning fee, which I was not aware of. I only stayed one night. The fee was half of what I paid for the room.

Beautiful large room with big tv and large balcony

The resort itself is very nice, lots of amenities and beach access. The specific room we got however gave us problems the whole time and since it was a privately owned room, the hotel was limited on how they could help or compensate us. The toilet didn’t work the whole time despite multiple requests and “repairs”, outlet by the bed didn’t work and the sitting area lamp didn’t work. This room was too expensive to have those problems, very disappointed. I will not get a privately owned room next time.

The room was very clean with an amazing view. The amenities were exceptional. Specifically the pool area. Had to wait one extra hour for staff to clean room before check-in.

Everything was great!!

The ambience, pool and beach ⛱️ 😎 😍 experience the best ever.