Quality Inn & Suites Dallas-Cityplace

Hotels
•
Quality Inn
6.6 (386 reviews)
4150 North Central Expressway , Dallas , US
+1 214-827-6080

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good/convenient location
Comfortable beds and some clean rooms
Breakfast included (waffles noted)
Early check-in / late check-out accommodated
Perceived cost-effectiveness by some guests
Cons:
Frequent cleanliness problems (dirt, stains, hairs, smoke odor)
Roaches reported by multiple guests
Poor/unstable WiFi
Broken or missing amenities (coffee machine, no ice machine, pool closed/dirty)
Deposit/refund issues and unexpected fees (pet fee, security deposit)
Occasional rude management reported
Sticky floors and maintenance issues (toilet not working, dim/out bulbs)
Noise from nearby foot traffic/adjacent businesses

Categories

Cleanliness
3.8
Multiple reports of dirty rooms, stains on bedding, visible hairs, sticky floors, smoke smell, roaches and a green/unclean pool — cleanliness is a clear weakness.
Service
8
Several reviewers praised friendly, helpful staff, early check-in/late check-out accommodations and kind front-desk interactions; a few comments note rude management or problems with deposits, so overall service is positive but mixed.
Location
8.5
Many reviewers highlight the convenient/good location and proximity to stores and attractions; location is consistently cited as a strong point.
Room Quality
7
Rooms are described as comfortable with good beds by some guests, but others report odors, malfunctioning toilets, stains and general wear — overall room quality is average-to-good with notable issues.
Amenities
5.5
Frequent amenity problems: poor WiFi, broken coffee machine, no ice machine, AC temperature control issues, and pool maintenance failures. Amenities are inconsistent and need improvement.
Value for Money
6.5
Mixed perceptions: some find it cost-effective, while others report unexpected fees, deposit/refund problems and feeling ripped off — value is average overall.
Food and Beverage
6.5
Breakfast is generally described as basic (cereal, toast, waffles) with some guests asking for more variety; there are also reports of broken coffee equipment and underwhelming breakfast quality.
Overall Experience
7
Overall stays are mixed: strong points are staff and location, but persistent cleanliness and amenity issues (WiFi, pool, pests) drag the experience down for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location and Modern Amenities
Located just off Highway 75, Quality Inn & Suites Dallas-Cityplace offers a perfect blend of convenience and comfort. The outdoor pool provides a refreshing retreat, while the on-site restaurant caters to all your dining needs.

Spacious Rooms and Guest-Friendly Features
Each room is thoughtfully equipped with a refrigerator, microwave, and cable TV. Enjoy the added comfort of a seating area, work desk, and safety deposit box for a stress-free stay.

Fitness and Dining Options
Stay active at the on-site gym or catch up on work at the business center. Don't miss the daily continental breakfast and round-the-clock dining at the Fine Diner, serving up delicious American cuisine.

Experience the best of Dallas at Quality Inn & Suites Dallas-Cityplace. Book your stay now for a memorable trip!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note: Guest must be 21 years old to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Location

Guest Reviews

6.6
Based on 386 reviews
Cleanliness: 3.8
Service: 8
Location: 8.5
Room Quality: 7
Amenities: 5.5
Value for Money: 6.5
Food and Beverage: 6.5
Overall Experience: 7
M
Manel • couple • us
10
2026-10-29 • via Nuitee
E
Eleanor • couple • us
10
Wonderful staff, comforting room with all amenities. to place to stay with great staff as well-with good
Pros:

Loved the staff, friendly environment, and the room was clean and what met my needs.

Cons:

Nothing

2026-10-28 • via Nuitee
D
Daniel • couple • us
1
2026-10-25 • via Nuitee
D
Daniel • couple • us
1
Not great.
Pros:

No wifi Not clean at all..

Cons:

All of it

2026-10-25 • via Nuitee
J
Jon • solo_traveller • us
3
2026-10-18 • via Nuitee
G
Gerald • couple • us
5
2026-10-14 • via Nuitee
L
Lister • solo_traveller • us
7
Pros:

Location

Cons:

I haven't received my security deposit refund yet

2026-10-08 • via Nuitee
J
Jessica • couple • us
5
Pros:

Staff was friendly and helpful!

Cons:

The dealer was apparently next door as the foot traffic was heavy in and out of their squeaky door all night long!

2026-09-06 • via Nuitee
J
Jp MUNCH • solo_traveller • fr
3
Pros:

Accueil agréable même tardif

Cons:

Chambre pas propre.
Petit déjeuner pas bon

2026-09-04 • via Nuitee
C
Carolin • solo_traveller • de
7
Pros:

Das Zimmer, das Bett und das Bad waren grundsätzlich sauber. Beim genaueren hinschauen hat man allerdings noch einige Haare von den vorherigen Bewohnern gesehen.

Die Bettwäsche war sauber und das Bett sehr bequem.

Frühstück wie üblich - Cornflakes, Toast, Marmelade, Waffeln, Kaffee, Tee... kein Highlight aber in Ordnung.

Cons:

Das WLAN war nicht so gut.

Die Temperatur bei der Klimaanlage ließ sich nicht einstellen / verändern.

Nicht alle Handtücher waren sauber.

2026-09-02 • via Nuitee
T
Tekeshi • family_with_children • us
5
Pros:

I like the area and then location

Cons:

I'm starting to see roaches , I have been seeing them lately.

2026-08-26 • via Nuitee
H
H • solo_traveller • us
7
2026-08-16 • via Nuitee
T
Trevion • couple • us
10
2026-08-05 • via Nuitee
R
Roberto Carlos • solo_traveller • mx
6
Pros:

Buena ubicación, habitaciones cómodas.

Cons:

Tuvimos un problema con el reembolso, nunca nos llego le pedimos que nos mandaran un comprobante y nos mandaron uno del hotel pero no era un ticket de transferencia simplemente era un recibo que ellos mismos realizaban marcando qué ya habia sido regresado el dinero el hotel esta bien pero me sentí estafado ya que que con ningun hotel e tenido ese problema. No volvería a hospedarme ahí.

2026-08-02 • via Nuitee
A
Albert • solo_traveller • us
10
2026-08-02 • via Nuitee
F
fredi • solo_traveller • co
7
2026-07-25 • via Nuitee
E
Edward • solo_traveller • us
10
I truly enjoyed my stay
Pros:

Please add a few items on the breakfast menu.

Cons:

You are good.

2026-07-20 • via Nuitee
M
Martha • family_with_children • us
8
It was good and id stay again
Pros:

The room was clean i felt safe the staff was kind id go again and stay there.

Cons:

Wish there was an ice machine

2026-07-20 • via Nuitee
M
Mary • solo_traveller • us
9
2026-07-19 • via Nuitee
T
Taylor • family_with_children • us
8
2026-07-16 • via Nuitee