Holiday Inn Express W-I40/Whitebridge Road by IHG

Hotels
•
Holiday Inn Express
8.2 (141 reviews)
5612 Lenox Avenue, (616), Nashville, Tennessee, 37209 , Nashville , US
1-615-353-0700

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Facilities

Free breakfast
Meeting rooms
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Wheelchair accessible
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable bed
Positive breakfast experience
Cons:
Dirty room
Uncomfortable mattress
Pool closed

Categories

Cleanliness
6.13
Room was reported dirty and had mold; cleanliness issues were highlighted.
Service
9.6
Staff were consistently described as friendly and helpful.
Location
9.14
Several reviews noted good accessibility and local amenities.
Room Quality
7.59
Mixed feedback on room comfort, with some issues noted regarding mattress firmness.
Amenities
7.12
Some amenities like the pool were not available as expected.
Value for Money
8.58
Value perception affected by cleanliness issues but mitigated by location and service.
Food and Beverage
8.63
Breakfast was generally rated positively, though the pool amenities fell short.
Overall Experience
8.8
Overall a decent experience with highs in service and lows in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:08

Property Description

Recreational Amenities
Enjoy the outdoor pool and fitness center during your stay at Holiday Inn Express W-I40/Whitebridge Road.

Dining Options
Indulge in a complimentary buffet breakfast and grab a bite from the snack bar/deli on-site.

Featured Amenities
Take advantage of complimentary wired internet access, a business center, and express check-in.

Book now for a relaxing stay at Holiday Inn Express W-I40/Whitebridge Road, an IHG Hotel in Nashville.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

Location

Guest Reviews

8.2
Based on 141 reviews
Cleanliness: 6.13
Service: 9.6
Location: 9.14
Room Quality: 7.59
Amenities: 7.12
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.8
J
jihua • family
10
Pros:

Great experience

2025-10-11 • via Nuitee
B
Beth
10
Pros:

The staff was friendly, The rooms were clean. The breakfast selection was wonderful and tasted great!

2025-10-10 • via Nuitee
K
Kay
10
Pros:

a little out dated

2025-10-06 • via Nuitee
Y
Yvette
10
Pros:

The breakfast was better than expected I really enjoyed the homemade biscuits. The staff was extremely pleasant and welcoming. Karen was full of energy and recommendations. The staff constantly cleaned the property during our entire stay and were accommodating. The a/c worked the entire stay and didn’t auto adjust during the early hours of the morning like most hotels do. The pool was clean and well maintained.

2025-09-30 • via Nuitee
H
Hailey
2
Pros:

Our room was dirty and gross. We saw good reviews which is why we picked this hotel. The room was musty. There was two dirty towels with curly black hair on them. Stains on the carpet and sheets. The bathroom was gross and had mold and dirt all over the shower and tub.

2025-09-25 • via Nuitee
R
Russ
8
Pros:

Clean room. Friendly staff

2025-09-24 • via Nuitee
R
Roger • partner
10
Pros:

Yes

2025-09-19 • via Nuitee
F
Faith
10
Great Stay
Pros:

The staff was very nice and friendly. The bed was super comfortable, and the shower had excellent water pressure—such a great stay!

2025-09-15 • via Nuitee
S
Shannon • partner
10
Pros:

Great place

2025-09-04 • via Nuitee
J
Jason • friends
10
Pros:

Absolutely a pleasure to stay at this facility.... everyone was super friendly, the room was clean, everything was terrific

2025-08-21 • via Nuitee
A
Anthony
10
Refreshing Great Staff and Stay
Pros:

The wait staff were welcoming and courteous. From the front desk to room attendees, the staff were very hospitable.

2025-08-17 • via Nuitee
M
Misty
6
Paid for amenities couldn’t use
Pros:

Booked this hotel for two main reasons good breakfast and outdoor pool to lay out and get some sun. Breakfast was ok and pool was green and closed and we booked for two nights because we were so excited to see Nashville. Super bummed. Room was clean bed and pillows not as comfortable as I’m used to with holiday inn but I learned Express is different then Express and suites.

2025-08-14 • via Nuitee
D
Deana • family
10
Pros:

We stayed for a night because we were in town for an event. The property was easily accessible from the interstate and there was a convenience store right next door. The staff was very friendly upon check in and the breakfast was amazing!

2025-08-13 • via Nuitee
J
Julie • family
10
Pros:

Great breakfast, comfortable clean room, amazing staff!

2025-08-06 • via Nuitee
T
Thomas • family
10
Pros:

mattress to hard

2025-08-06 • via Nuitee
L
Lynn
8
Pros:

Very good location for me.

2025-08-04 • via Nuitee
L
Latrece • family
10
Pros:

Close to hospital and Kroger was walkable.

2025-08-03 • via Nuitee
C
Crystal
10
Pros:

The e front desk was exceptional and made it special

2025-07-31 • via Nuitee
D
Danielle • partner
8
Pros:

The hotel is a little older ( ie cracks in the wall) but our room was clean. The bed was a little hard and both my pillows were flat as a pancake. The 7-11 in the next parking lot was super convenient and there was a Walgreens and CVS on the corner. Multiple dining options were easy to walk to our a very short drive away

2025-07-29 • via Nuitee
A
Allen • partner
10
Pros:

People were polite. Room was clean. No complaints.

2025-07-21 • via Nuitee