Hyatt Place Orlando/Lake Buena Vista

Hotels
•
Hyatt Place
8.2 (1722 reviews)
8688 Palm Parkway , Orlando , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Professional staff (specific mention of Johnny)
Cons:
Cleanliness issues
Poor service and long wait times

Categories

Cleanliness
5.29
Multiple reviews mention dirty rooms and poor bathroom conditions.
Service
8.26
Service was criticized due to long wait times and staff shortages.
Location
10
The hotel is conveniently located close to Disney World and shopping centers.
Room Quality
7.25
Several guests complained about outdated bathrooms and dusty bedding.
Amenities
8.28
Amenities were insufficient; guests had to retrieve towels and linens themselves.
Value for Money
9.24
While the hotel is near attractions, many felt it did not meet expectations for the price.
Food and Beverage
10
Not mentioned specifically, assumed standard for this hotel tier.
Overall Experience
7.3
Overall experience was poor according to several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:33

Property Description

Luxurious Accommodation
Hyatt Place Orlando Lake Buena Vista offers a comfortable stay with free WiFi and well-equipped rooms, just minutes away from Walt Disney World.

Dining and Recreation
Indulge in freshly prepared meals, a variety of beverages at the full bar, and enjoy a refreshing swim in the outdoor pool or a workout at the fitness centre.

Convenience and Services
With amenities like an on-site launderette, meeting facilities, and a business centre, Hyatt Place Orlando Lake Buena Vista ensures a convenient and productive stay for all guests.

Book now for a delightful and seamless experience at Hyatt Place Orlando Lake Buena Vista.

Important information:

Please note that pet fees apply to guests bringing pets. Contact property for details.

Please note a maximum of 2 dogs per room are permitted. Dogs must weigh 23 kg or less. If bringing 2 dogs, their combined weight must not exceed 34 kg.

All pets must be housebroken.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is needed) and costs USD 18 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1722 reviews
Cleanliness: 5.29
Service: 8.26
Location: 10
Room Quality: 7.25
Amenities: 8.28
Value for Money: 9.24
Food and Beverage: 10
Overall Experience: 7.3
C
Christine • family_with_children • at
8
Absolut gutes Preis- Leistungs- Verhältnis
Pros:

Sehr zuvorkommend, freundlich und auskunftsfreudig.

Cons:

Fällt mir im Moment nichts ein

2026-02-11 • via Nuitee
S
Silvia • extended_group • ar
1
No vuelvo nunca más
Pros:

Ubicación

Cons:

Pésimo desayuno
Falta de limpieza desde el vamos limpian día por medio
El personal nocturno malísimo especialmente una mujer
La más amable era una señora q limpiaba el comedor

2026-01-31 • via Nuitee
C
Carol • family_with_children • us
7
2026-01-29 • via Nuitee
B
Borja • couple • us
2
Bad
Pros:

First of all we did not get the room that I reserved because it"s not ready yet when we got there and they don't"t know what time it will be ready so they put us in a different room. Secondly, I found a big roach crawling on the sink. I tried to call the help desk but no answer so we just end up staying in the same room. The manager said to call booking.com to get 25% off for my compensation. I called you guys but it's hard to talk to a live person

Cons:

Finding a roach is room is not healthy. They should maintain the building well

2026-01-28 • via Nuitee
K
Kimberly • family_with_children • us
7
2026-01-27 • via Nuitee
N
Niyered • family_with_children • us
3
2026-01-26 • via Nuitee
Y
Yolanda • family_with_children • us
6
Pros:

Location and customer service at check in

Cons:

We arrived close to 10. Asked for extra bathroom cloths stated they were out.

2026-01-19 • via Nuitee
A
Alan • couple • us
4
Disappointing
Pros:

The breakfast was good.

Cons:

There was no shampoo in the shower. There was black mold all within the shower. The bed had a big divit in the middle sonwe kept rolling to the middle of the bed all night. The fridge really didnt stay cold. The pool had so much sand and debris in it that it felt disgusting to swim in. Definitely needs to be vacuumed more than it is and better maintained.

2026-01-19 • via Nuitee
M
maria celeste • family_with_children • ar
8
2026-01-19 • via Nuitee
J
Jason • family_with_children • us
10
Perfect stay! Thanks to the staff . We will be back
Pros:

The moment I arrived the experience was top notch. Johnny Took great care of us and our group as well as the another man at the front desk (I didn't get his name, has a beard and glasses) The room attendant/ inspector (I also failed to get her name) she really held everything to much higher standard. I manage hotels and the way I was treated by this woman really left me with a lasting impression. She was exceedingly friendly, she noticed I was looking for something and offered help. Towel exchange at the front desk, she made the exception for me and saved me time. I was blown away with every interaction. I have never been treated so well during a hotel stay. I hope she gets taken care of, I would pave the road in gold for her, finding someone with such a knack for customer service in that position is not easy. You did good Hyatt, Keep her happy! My son is autistic, the hotel pool is fully accessible and it was the highlight of our stay, he was safe in the pool and had the best time.

Cons:

The elevator was slow. Waiting for the elevator was like watching paint dry.

2026-01-19 • via Nuitee
D
Deodath • extended_group • tt
8
Wonderful, will definitely book again
Pros:

Breakfast was good just wished it ran a bit longer. Location was perfect and in close proxy to major malls and the parks

2026-01-19 • via Nuitee
S
Sara • family_with_children • us
2
Pros:

Breakfast was poor. No bagel or cream cheese.
Asked for shampoo for 3 days, never recieved!
Cleaning of the room was once every 2 days. No towels.

Cons:

Breakfast
No shampoo
No towels every day
Luck of communication with front desk

2026-01-19 • via Nuitee
R
Ricardo • family_with_children • us
10
2026-01-19 • via Nuitee
K
Kayla • family_with_children • us
5
2026-01-19 • via Nuitee
E
Elvira • family_with_children • ru
6
2026-01-19 • via Nuitee
L
Lou • family_with_children • bs
5
Not the Hyatt's standard that I was accustomed to.
Pros:

(1) The staff overall were professional and accommodating. Two in particular I wish to highlight are "Johnny" Front Desk. He ensured every step of the way that my family and I felt as though we were at home. He was so welcoming, whenever he was on duty, he ensured that all of our concerns were addressed satisfactorily. It was evident that he took pleasure in providing customer care. (2) Housekeeping Manager, "Marinez", firstly, Marinez needs to be a "greeter" she is energetic, fun, and super welcoming. I expressed my concerns regarding the cleanliness of the room; after her inspection she made it her business to reclean the room and conduct regular checks to ensure my family and I were satisfied. I've observed her being on duty for more than 12-hour days and with every encounter her attitude was always hospitable. Both she and Johnny thoroughly represented Hyatt's brand well and should be commended.

Cons:

(1) The breakfast selection was poor. For the duration of our stay, there was limited breakfast variations/options. For example, no apple or banana options for fruit; only white bread or bagel; waffles were offered every morning which could have been on rotation with pancakes, no egg omelet; no pastries, no grits, no cold cuts, and the hot beverage choices were not kid friendly (hot chocolate would have been an appreciated addition). The options seemed more "Continental" in style. By day 3 of our stay, we were stalled of the same choices. I would not advertise as a "full breakfast."

(2) The elevators were very dysfunctional which caused us to take stairs more than desired, our room was situated on the 6th floor. With 6 floors and the obvious large volume of guests, 2 elevators seem insufficient.

(3) The gym facility was too small and overcrowded with treadmills. Additional machines would ensure a more wholistic workout experience.

(4) During check-in, a dirty/used Q-Tip greeted us in plain view on the carpet, and the bed sheets were soiled on one of the beds. The room was not satisfactorily cleaned. This was reported to the front desk, and an apology was given.

(5) Whenever the room was cleaned (every other day) the bathtub was never properly scrubbed.

(6) I have stayed at the Hyatt and have been accustomed to the brand which prompted my booking for my family vacation. This is not the experience I'd hoped for and certainly not what I expected from the Hyatt. My overall rating of this stay is 5/10. I am not encouraged to return again.

2026-01-19 • via Nuitee
W
Wilneshia • family_with_children • us
2
The stay wasn't worth it.
Pros:

The breakfast was very limited.

Cons:

My family doesn't eat pork so there weren't any alternatives to the meat options. Also, they had expired sandwiches on the shelf and my husband happened to eat it by mistake!

2026-01-19 • via Nuitee
M
MARTIN EZEQUIEL • extended_group • ar
10
2026-01-19 • via Nuitee
D
Diana • family_with_children • us
10
Excelente lugar, cómodo, limpio, la comida estuvo muy buena y el personal excelente, me encantò la atención de los recep
Pros:

Las camas grandes y todo muy limpio.

2026-01-19 • via Nuitee
M
Miranda • couple • us
10
2026-01-19 • via Nuitee