Hyatt Place Orlando/Lake Buena Vista

Hotels
Hyatt Place
8.2 (1774 reviews)
8688 Palm Parkway , Orlando , us

Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Professional staff (specific mention of Johnny)
Cons:
Cleanliness issues
Poor service and long wait times

Categories

Cleanliness
5.29
Multiple reviews mention dirty rooms and poor bathroom conditions.
Service
8.26
Service was criticized due to long wait times and staff shortages.
Location
10
The hotel is conveniently located close to Disney World and shopping centers.
Room Quality
7.25
Several guests complained about outdated bathrooms and dusty bedding.
Amenities
8.28
Amenities were insufficient; guests had to retrieve towels and linens themselves.
Value for Money
9.24
While the hotel is near attractions, many felt it did not meet expectations for the price.
Food and Beverage
10
Not mentioned specifically, assumed standard for this hotel tier.
Overall Experience
7.3
Overall experience was poor according to several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:33

Property Description

Luxurious Accommodation
Hyatt Place Orlando Lake Buena Vista offers a comfortable stay with free WiFi and well-equipped rooms, just minutes away from Walt Disney World.

Dining and Recreation
Indulge in freshly prepared meals, a variety of beverages at the full bar, and enjoy a refreshing swim in the outdoor pool or a workout at the fitness centre.

Convenience and Services
With amenities like an on-site launderette, meeting facilities, and a business centre, Hyatt Place Orlando Lake Buena Vista ensures a convenient and productive stay for all guests.

Book now for a delightful and seamless experience at Hyatt Place Orlando Lake Buena Vista.

Important information:

Please note that pet fees apply to guests bringing pets. Contact property for details.

Please note a maximum of 2 dogs per room are permitted. Dogs must weigh 23 kg or less. If bringing 2 dogs, their combined weight must not exceed 34 kg.

All pets must be housebroken.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is needed) and costs USD 18 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1774 reviews
Cleanliness: 5.29
Service: 8.26
Location: 10
Room Quality: 7.25
Amenities: 8.28
Value for Money: 9.24
Food and Beverage: 10
Overall Experience: 7.3
S
Shannon solo_traveller us
7
Pros:

The friendly staff

Cons:

The parking fee

2026-04-23 via Nuitee
S
S48OGtomd Friends getaway
2
Do Not Stay Here, No Matter the Cost
Pros:

If they allowed for zero stars I would have selected. Where to start. My daughter stayed here with her high school classmates as part of a chorus/band trip from April 16-April 20 2026.

Like past reviews, my daughter returned late in the evening after visiting Disney to find there were no towels in her room. She was sharing a room with three other girls. When she called to request towels they said they would bring them up. More than 30 minutes later she called back and they said no towels were available until the following morning after they would have already left for the day. Not very hospitable.

This same evening, over 60 of my daughter’s classmates had their room key cards deactivated. Upon arriving back from the park, all 60+ needed to have cards reactivated. As you would suspect this took quite a bit of time.

The following evening they returned from the parks again. This time the toilet was not working and the shower was leaking onto the floor. The girls went to the front desk and the staff called maintenance. The staff mentioned the Maintenance worker did not speak English and the girls would need to point to the toilet so he knew it was not working. When he showed up, he tried plunging the toilet, a chaperone used Google Translate to speak in Spanish yet he did not answer any questions. The plunging did not work, he stopped, said no fix, and walked out.

The girls and chaperone went to the front desk, explained what happened, and the front desk staff said you will have to make do because there are no other rooms. The chaperone persisted and the girls were moved to a “suite”.

After all this, I called the manager a few days later to provide the feedback and ask how this could happen. After all I reviewed with him, he said there is nothing I can do now as she has checked out. Additionally, the manager stated he was not made aware of any of these issues.

2026-04-22 via Tripadvisor
A
Avino family_with_children us
4
Never again with any Hyatt. This was enough.
Pros:

I liked the staff. Although they were less staffed than any hotel I have ever stayed at, they did a good job and were very personable. You couldn't help but feel bad for their reidiculous workload

Cons:

Everything else. Too short-staffed, the phone was broken, the safe was broken, I was told on a paper after I paid and checked in that the hotel only provided every other day ("Light) housekeeping and full cleanings every 3rd day. Since I stayed two nights, I didn't have housekeeping at all. I was shocked that this was the level of service at a Hyatt.

2026-04-18 via Nuitee
K
keithfG333RR Business
2
Don't stay here
Pros:

Rooms are old, not clean and smell. The hotel is very loud, the fitness center is closed. There is loud sounds constantly in the hotel. I would not recommend this hotel for the price.

2026-04-17 via Tripadvisor
K
Kannaporn family_with_children th
6
2026-04-17 via Nuitee
D
David family_with_children us
7
2026-04-16 via Nuitee
D
Debora family_with_children us
7
Room. For improvement
Pros:

Hitel appealing to the eye a d clean.

Cons:

When I arrive they didn't have the room i purchased available. I selected 2 queens 1 bunk bed for my family.
Its unfortunate to purchase one particular rom and not receive it.
Another note is none of the bottles in the shower were full. All of them needed a refill of the product. And you only realize it when your already in the shower.
I think there is room for improvement.

2026-04-15 via Nuitee
L
Louis family_with_children us
10
2026-04-13 via Nuitee
C
CHARMAINE family_with_children us
7
The stay was ok… nothing to Wow about!
Pros:

The front desk staff was helpful.

Cons:

The parking lot looked dried out and sketchy…

2026-04-12 via Nuitee
B
Babeath family_with_children us
3
They attitude stinks
Pros:

It was ok, but happy

Cons:

The guy that check up in, ( Johnny), if that was his name, has a nasty attitude, in front of the other guest, when checking in, didn’t appreciate it, charged me more than what I was suppose to pay, and nothing was done about it, will not stay there again, the rooms was cancel when we got there, why I don’t know, but will not go there

2026-04-12 via Nuitee
family_with_children us
4
2026-04-09 via Nuitee
J
Juanita couple co
10
2026-04-09 via Nuitee
K
Karina couple us
1
Terrible
Pros:

Location

Cons:

Conditions of property and service. They never came to clean the room.

2026-04-08 via Nuitee
J
Joanna family_with_children us
10
2026-04-07 via Nuitee
C
Crystal Lakhansingh family_with_children us
2
Disappointing.
Pros:

The location of this hotel is perfect with easy access to theme parks, other attractions, food, etc. It's also a beautiful area.

Cons:

The room was not well kept and we felt a bit catfished with the pictures online. This is definitely an older hotel so the amenities are out dated and the carpet smells. The bathroom does not feel clean at all. We requested an extra towel for our kid and never received it. The breakfast was a hot mess - there are not much options and food items are not restocked so you will need to go down early.

2026-04-07 via Nuitee
P
Patricia family_with_children do
5
No volvería
Pros:

La ubicación

Cons:

Desayuno sin variedad, huevos hervidos frios, colcha de la cama vieja y amarilla, poca atención del personal.

2026-04-07 via Nuitee
S
Sherpa428287 NONE Austin, Texas
10
Great hotel near Disney
Pros:

The hotel is great if you are staying outside of Disney. The room has 2 beds and a sofa, and some rooms have 2 beds and a bunk bed. Great for a family of 4 or 5. The staff was so helpful, Destiny and Jonhy were amazing. Rooms are big. Bebs are comfortable. You can not be wrong with this hote.

2026-04-06 via Tripadvisor
W
W3408BFgaryv NONE
10
Great stay
Pros:

Great location and staff. Nice breakfast and plenty of seating. Clean room. Easy to get to Disney. Would stay again. Nice pool.

2026-04-06 via Tripadvisor
M
Mayra family_with_children us
9
Will definitely stay here again!
Pros:

Great service, excellent breakfast bar, great location

Cons:

Our window view was not the best.

2026-04-06 via Nuitee
D
DIMITRIOS family_with_children gr
5
Good for sleeping, not satisfactory for eating.
Pros:

The room was decent and clean

Cons:

We decided after a long day outside to sit in the bar and order something to eat and drink. One word is describing the result disappointment. The food was overcooked and also the cocktail we ordered was unsatisfactory. Also the breakfast had low variation of goods and medium quality.

2026-04-05 via Nuitee