Hyatt Place Orlando/Lake Buena Vista

Hotels
•
Hyatt Place
8.2 (1802 reviews)
8688 Palm Parkway , Orlando , us

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Children allowed
Pets allowed

Facilities

Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Golfing on site
Free beach shuttle
Fitness facilities (surcharge)
Internet access
See all facilities

Review Highlights

Pros:
Location
Professional staff (specific mention of Johnny)
Cons:
Cleanliness issues
Poor service and long wait times

Categories

Cleanliness
5.29
Multiple reviews mention dirty rooms and poor bathroom conditions.
Service
8.26
Service was criticized due to long wait times and staff shortages.
Location
10
The hotel is conveniently located close to Disney World and shopping centers.
Room Quality
7.25
Several guests complained about outdated bathrooms and dusty bedding.
Amenities
8.28
Amenities were insufficient; guests had to retrieve towels and linens themselves.
Value for Money
9.24
While the hotel is near attractions, many felt it did not meet expectations for the price.
Food and Beverage
10
Not mentioned specifically, assumed standard for this hotel tier.
Overall Experience
7.3
Overall experience was poor according to several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:33

Property Description

Luxurious Accommodation
Hyatt Place Orlando Lake Buena Vista offers a comfortable stay with free WiFi and well-equipped rooms, just minutes away from Walt Disney World.

Dining and Recreation
Indulge in freshly prepared meals, a variety of beverages at the full bar, and enjoy a refreshing swim in the outdoor pool or a workout at the fitness centre.

Convenience and Services
With amenities like an on-site launderette, meeting facilities, and a business centre, Hyatt Place Orlando Lake Buena Vista ensures a convenient and productive stay for all guests.

Book now for a delightful and seamless experience at Hyatt Place Orlando Lake Buena Vista.

Important information:

Please note that pet fees apply to guests bringing pets. Contact property for details.

Please note a maximum of 2 dogs per room are permitted. Dogs must weigh 23 kg or less. If bringing 2 dogs, their combined weight must not exceed 34 kg.

All pets must be housebroken.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is needed) and costs USD 18 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1802 reviews
Cleanliness: 5.29
Service: 8.26
Location: 10
Room Quality: 7.25
Amenities: 8.28
Value for Money: 9.24
Food and Beverage: 10
Overall Experience: 7.3
E
Edgardo • solo_traveller • ar
10
2026-06-18 • via Nuitee
H
Hannah • family_with_children • us
10
2026-06-16 • via Nuitee
C
Castaneda • solo_traveller • us
10
Pros:

Great place.

2026-06-10 • via Nuitee
K
Kimberly • family_with_children • us
6
2026-06-10 • via Nuitee
N
noblec45 • Couples • California
10
I stayed at Hyatt Place Orlando / Lake Buena Vista about two months ago
Pros:

I stayed at Hyatt Place Orlando / Lake Buena Vista about two months ago, and I had a wonderful experience. The hotel was clean, modern, and very comfortable. The staff was friendly and welcoming from check-in to check-out, always ready to assist with any questions at +1-888-411-7077.

The room was spacious, well-maintained, and provided everything I needed for a relaxing stay. I also enjoyed the complimentary breakfast, which offered a good variety of fresh and tasty options each morning.

The location was excellent, with easy access to Orlando's major attractions, restaurants, and shopping areas. Overall, my stay exceeded expectations, and I would gladly recommend Hyatt Place Orlando / Lake Buena Vista to anyone visiting the area. I look forward to staying here again on my next trip to Orlando.

2026-06-07 • via Tripadvisor
L
Liana Victoria • family_with_children • co
8
2026-06-06 • via Nuitee
4
490lens • Family • Bluffton, South Carolina
6
Under repair
Pros:

This location is currently under repairs. The pool wasn't working and there were no free weights in the fitness room, just treadmill and peloton bike. The location of the hotel is good, close to restaurants and Disney Springs. Just know that things seemed in disarray June 2026.

2026-06-05 • via Tripadvisor
E
erinkL1177OZ • Business
10
Shout out to the Exceptional Staff
Pros:

Everything was clean and the service is exceptional. Phillip at the front desk went out of his way to help everyone and was able to resolve my issues efficiently while still being personable and providing excellent customer service. I watched him improve the stay/resolve issues for at least 3 other guests too. Would 100% stay here again.

2026-06-04 • via Tripadvisor
W
W6505ESmichaell • NONE
4
Great Location, Disappointing Hotel
Pros:

Being a Globalist with Hyatt primarily from staying at Hyatt House or Hyatt Place properties, I was disappointed in this location. There were things that just should be taken care of like the dresser drawers would not stay closed, I brought up the door deadlock, and it worked for 1 day only. They are renovating the hotel so hopefully some of these things change in the near future.

2026-06-03 • via Tripadvisor
X
X3120GWcjc • NONE
4
Disappointed with this Hyatt
Pros:

Location was great, value could have been but all the remodeling they're doing, plus the slight smell in the room made it not worth it. I was unable to reach front desk by phone which was an inconvenience to have to walk downstairs.

2026-06-03 • via Tripadvisor
C
Catholic • solo_traveller • us
10
Pros:

Breakfast was great. The room was nice and clean and comfortable.. Staff was fantastic 😊😊😊

2026-06-03 • via Nuitee
J
Juliano Favilla • family_with_children • br
10
2026-06-01 • via Nuitee
N
Nick • family_with_children • us
10
2026-06-01 • via Nuitee
A
A-DiscerningConsumer • Family
4
One Employee...One Lasting Disappointment
Pros:

Overall this is a good property with a good location. The atmosphere is warm, pleasant and quite welcoming. The rooms are comfortable and quite good. However, when we checked in, we experienced an issue with the bathroom commode, which was overflowing and not functioning properly. Although the issue was resolved in 30 mins, such maintenance problems are not something I would expect from a Hyatt hotel.

The breakfast is satisfactory and met basic expectations. Out of the four staff members managing the front office and guest services, three were truly outstanding and provided exceptional customer service, while one staff member was unfortunately extremely disappointing.

My detailed feedback regarding the staff is provided below:

The STARS

Johnny: He is extremely welcoming and always focussed on solving customers’ problems. His body language and demeanour reflect warmth, professionalism and genuine care for guests. He made us feel value and comfortable throughout our stay.

Philip: An outstanding professional who demonstrates exceptional dedication to customer satisfaction. He is courteous, attentive and highly efficient in handling guest needs. His professionalism and positive attitude truly reflect the high standards expected from Hyatt staff.

Tatiana: An ever smiling customer service staff member who consistently greets guests with kindness and positivity. She is approachable, patient and always willing to assist, making guests feel appreciated and at ease.

The BLACK SHEEP

Jarvis: He is rude and arrogant and unfortunately staff like him damage the reputation and brand image of a hotel. On the morning of 19th May at around 620 AM…we politely asked whether we could quickly grab something to eat before leaving for our ride. This request was based on an earlier discussion with other staff members, who had informed me that although the restaurant officially starts at 630 AM, guests could request something small 5 to 10 mins earlier. Instead of responding politely, Jarvis immediately started shouting and told me to “go and ask the person who said that”….

He became aggressive and disrespectful for no reason. Even if my request could not be accommodated…he could have declined in a courteous and professional manner. What made the situation worse was that he was first rude to my young daughter and then became intimidating and disrespectful towards me when I tried to calmly explain the situation. He turned a very small issue into a completely unnecessary confrontation. This experience was deeply disappointing and has made me reconsider staying at this hotel again. Hyatt should seriously address the behaviour of staff like Jarvis, as such conduct is unacceptable in the hospitality industry..
What was disappointing that I did share my experience to the hotel management… there was no response.

2026-05-31 • via Tripadvisor
W
Walter • extended_group • us
7
bien
Pros:

el desayuno siempre estuvo completo no faltaba nada, reponian rapido lo que se acababa

Cons:

tenia el ruido del aire acondicionado dentr del cuarto, que molesta, me. toco roto el lavatorio del bano

2026-05-29 • via Nuitee
M
Mrs Grace • couple • gb
10
I would come again
Pros:

Staff are very nice,rooms is clean beds comfortable, swimming pool clean and warm, breakfast wonderful

Cons:

Nothing

2026-05-24 • via Nuitee
K
KADYROVA • family_with_children • us
10
2026-05-24 • via Nuitee
J
Jeffrie • family_with_children • je
8
2026-05-23 • via Nuitee
J
Jonathan • family_with_children • us
8
2026-05-23 • via Nuitee
M
Monica • couple • pa
8
2026-05-18 • via Nuitee