Marriott Vacation Club® at Custom House, Boston  

Hotels
•
Marriott Vacation Club
9.4 (267 reviews)
Three McKinley Square , Boston , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Air conditioning
Family rooms
Non-smoking throughout
Guest rooms disinfected between stays
Cashless payment available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful building
Free activities
Cons:
Room assignment issues
Breakfast quality
Cleanliness perceptions

Categories

Cleanliness
8.74
Some reviews highlighted issues with room assignments, impacting the overall perception of cleanliness.
Service
10
The staff received overwhelmingly positive feedback for their helpfulness and friendliness throughout guest experiences.
Location
10
Numerous reviews praised the excellent location, making it ideal for exploring Boston.
Room Quality
8.74
Mixed feelings regarding room quality, particularly concerning room assignments and amenities.
Amenities
9.74
Positive mentions of activities and the observation deck contribute to a strong amenity offering.
Value for Money
9.24
While some guests felt pricing should reflect better room quality, many appreciated their overall experience.
Food and Beverage
8.74
A few reviews pointed out that breakfast did not meet expectations.
Overall Experience
10
Overall experiences were predominantly excellent with only minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:57

Property Description

Luxurious Suites with Kitchenettes
Indulge in the spacious suites at Marriott Vacation Club Pulse at Custom House, Boston, featuring separate living and dining areas along with convenient kitchenettes equipped with modern amenities.

Entertainment and Convenience
Enjoy a range of entertainment options including a game room, DVD player in each suite, and laundry facilities for added convenience during your stay at the property.

Prime Location and 24-Hour Service
Located just a mile from Boston Commons and with easy access to Fenway Park, our property offers a prime location for exploring the city. Plus, with a 24-hour front desk, assistance is always just a call away.

Book your stay at Marriott Vacation Club Pulse at Custom House, Boston for a luxurious and convenient experience in the heart of Boston.

Important information:

Please note that guests must sign up for the hotel’s free Reward Program to obtain complimentary WiFi access.

Please note that renovation work of the elevator will be carried out from January 5, 2026 to May 15, 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 56 per day.

Location

Guest Reviews

9.4
Based on 267 reviews
Cleanliness: 8.74
Service: 10
Location: 10
Room Quality: 8.74
Amenities: 9.74
Value for Money: 9.24
Food and Beverage: 8.74
Overall Experience: 10
C
chloe • couple • fr
7
2026-01-31 • via Nuitee
C
Christine • solo_traveller • us
10
Pros:

Desk staff, Breakfast server, price of breakfast.

2026-01-21 • via Nuitee
K
Khatereh • family_with_children • us
10
Enjoyed my stay at this wonderful hotel with great location
Pros:

Beautiful building and great location! The room was very clean and spacious. The staff were all super nice.

Cons:

I wish they had better breakfast options but there are many coffee shops in the area so one does not have to eat breakfast at the hotel.

2026-01-19 • via Nuitee
L
Lauren • family_with_children • us
9
Top
Pros:

De gast gerichtheid van de medewerkers

Cons:

Verwarring bij het uitchecken over de volledig betaalde rekening en de creditcard waarop ze alsnog de totaal prijs wilden verhalen. Uiteindelijk niet gebeurd.

2026-01-19 • via Nuitee
J
Julia • extended_group • gb
9
Lovely iconic building, great location, lovely staff
Pros:

The location was excellent and the building was fabulous. The staff were lovely and there were plenty of free activities.

Cons:

The sofa bed was hard and there was not a lot of bedding provided for it, so we had to get extra from Reception. Otherwise the facilities were fine. For anyone with mobility issues, there were sets of stairs within the building when you were out of the lifts.

2025-12-21 • via Nuitee
C
Christina • couple • gb
8
2025-12-14 • via Nuitee
P
Patti • couple • us
8
2025-12-03 • via Nuitee
E
Edward • couple • us
10
2025-11-29 • via Nuitee
C
clodagh • extended_group • us
10
Perfect
Pros:

Everything. From the moment I called for an early check in to the staff sending up a bday gift when my friends told them why we were there. The cozy lay out, room to building. We’re not in Copley anymore. The trip up to the observation deck. Perfect experience start to finish.

2025-11-22 • via Nuitee
A
Andrew • couple • us
10
2025-11-03 • via Nuitee
J
Jayne • family_with_children • ie
10
2025-10-30 • via Nuitee
B
Becky • extended_group • us
10
Exceptional facility
Pros:

Location, history, property aesthetics, staff

2025-10-09 • via Nuitee
G
George • partner
8
Pros:

Excellent staff. Property is old but comfortable and interesting. Must use valet parking. Easy walk to tourist activities.

2025-10-07 • via Nuitee
S
Sapati • family
10
Pros:

Great hotel

2025-10-06 • via Nuitee
N
Nicolle
10
Pros:

Beautiful views

2025-10-05 • via Nuitee
C
Claudia • family
10
Pros:

LOVED this place, beautiful hotel, rooms and location is perfect for walking everywhere. Staff was wonderful, will stay here again when in Boston

2025-10-04 • via Nuitee
B
Brian • partner
10
Pros:

Always love staying here at The Custom House! Right in the heart of the Boston. Observation deck and game room are nice perks with great views of Boston! Love it!

2025-10-02 • via Nuitee
M
MARY
10
Pros:

Great location!

2025-10-01 • via Nuitee
R
RAM • extended_group • il
9
מלון מאוד מיוחד שהיה מעל ציפיותנו
Pros:

המיקום מעולה
ארוחת הבוקר אלמנטרית
מה שהרשים זה המבנה ההסטורי והתצפית ההמדהימה לבוסטון

Cons:

את ארוחת הבוקר

2025-09-30 • via Nuitee
D
David • solo_traveller • us
10
2025-09-30 • via Nuitee