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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Canoeing
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Dry cleaning
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Currency exchange
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Valet parking
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Non-smoking throughout
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Private parking
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Accessible parking
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Shared lounge/TV area
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Parking garage
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Snack bar
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ATM/cash machine on site
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Heated pool
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Indoor pool
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Fitness/spa locker rooms
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Walking tours
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Live music/performance
Review Highlights
Categories
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Property Description
Luxurious Amenities and Stunning Views
Step into the world of sophistication and elegance at our boutique hotel in Chicago’s Theater District. Indulge in the contemporary décor and modern amenities of our rooms, each offering breathtaking views of the Chicago River or skyline.
Rooftop Bar and Relaxation Oasis
Sip on cocktails and savor delectable cuisine at our rooftop bar while marveling at the iconic architecture of the city. Unwind and rejuvenate at our indoor pool and Rejuvenation Center, offering soothing spa services.
Prime Location and Accessibility
Located directly across from the Chicago River, our hotel provides easy access to must-visit attractions like Millennium Park, Michigan Avenue, and Navy Pier. Experience the best of Chicago right at your doorstep.
Book your stay at the Renaissance Chicago Downtown Hotel for a truly unforgettable experience.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Charges are applicable for additional guests. Please contact the hotel for details.
Destination fee includes a daily food and beverage credit, enhanced internet and Garrett's signature popcorn.
Breakfast-included rates apply to a maximum of two guests; an additional fee of $27 per person will be applied for any extra guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not possible) and costs USD 84 per day.
Location
Guest Reviews
For a hotel as expensive as this, the rooms are shockingly minimal. As others have mentioned, the hotel is dated and rooms in need of repairs. My shower didn’t drain quickly enough, so I was ankle-deep in water about 2 minutes into a shower. But the little things are also not cared for. Pillows are flat and causes an excruciating crick in my neck. No robes or slippers are provided. No minibar. No desk in the room at which to comfortably work.
Staff were friendly and location is good, but small improvements here could make a big difference. As is, it’s not worth the price tag.
Location was fantastic, amazing view from our room and ideal for exploring the city and right on the riverwalk.
Rooms were a good size and very clean. All of the staff were very friendly. Pool area was excellent and very quiet so our children had the whole pool to themselves! Would definitely stay again.
The Hotel was very clean , air con and spacious. Plenty of lifts.
It was a great location, very close to the town centre and very good Metro and bus service.
The heated swimming pool was freezing on my first swim until it was rectified. Enjoyed the pool after that.
The lockers in the changing rooms were faulty. I had to do three trips in the lift to reception wrapped in only two small towels. I found this very embarrassing as there were tourists in the lifts each time. It took at least half an hour to rectify by two maintenance workers. In the end I returned to my bedroom till my clothes and bag was returned were returned. I got a sorry from one of the reception staff. A free drink and a sandwich would have been nice.
Location
Stuff was friendly and incredibly helpful. Clean room with a great view. Location couldn't be better. Perfect overall. I'm still smiling when thinking about my trip.
Of course, I could say it was a little bit pricey, but it's just a world we are living in! So, no complaints
We had a confirmed reservation and had our hotel given away with no warning until we showed up after a long day of travel. They sent us in an uber to a significantly less nice hotel and made the whole process as difficult and frustrating as possible. I would not recommend this hotel to my worst enemy after this experience.
I like the location, it is walking distance to just about any and everything.
The view right on the Chicago river was beautiful, the security was great felt very safe. The was very comfortable and relaxing.
I didn’t like the price of valet and no microwave to warm food. Not sure if there was one available for to use outside the room.
Beautiful view , very comfortable bed
Was very disappointed with the wait staff at dinner, she had a terrible attitude
It was in the heart of downtown & we felt very safe.
The bartenders ignored me one night while they tended to other customers.
This hotel has outlived its lifespan. On entry, you would think this is a pretty nice place, except for a reasonably indifferent reception staff. Get off the elevator and you feel like you entered a time warp. The hallways with their popcorn ceilings look like they haven’t been updated since the Chicago Fire. And then it only gets worse when you enter your room … chipped furniture, holes in the carpet, not a single USB connector, and a ridiculously dated bathroom. The $30 “resort fee” includes $15 toward food and beverage, a bunch of absurd junk and, my favorite, free internet, which they label as an $18.95 value … except you can’t buy it on its own, so how can they just make up a price … oh, and free internet access is a benefit for Bonvoy members at most levels. This hotel is not worth staying at until the rooms are updated. So no need for a written response to this review from the property is needed. That changes nothing. Only a renovation will. And it’s long overdue.
Great location
Destination tax
La ubicación es muy buena.
Le falta una buena reforma. Las habitaciones están viejas.
スタッフとても親切
Beware of all the construction nearby. Check in was quick and easy. Location is good. The room is horribly outdated. Most of the room (wallpaper, closet, closet door, bathroom door, window, popcorn ceiling; aircon) have not been updated in probably 30 years. The wallpaper behind the bed and the bathroom are newer (I suspect so that online pics look better). Not sure what’s going on a floor above us but it sounds like some construction or work going on.
The hotel itself was excellent. The room was spacious and comfortable, staff were helpful and the location is almost perfect. My main reason for not quite reaching 5 is the noise from the trains outside the window. I slept ok, but it did take the edge off of things. The gym is great for cardio, it could do with a bit more on the weights side. I didn’t use the pool, but colleagues who did thought it was good.
Disappointing Experience, this is the second time i am staying at this property, my last experience was fantastic, but this is the last time …here, wont come back.
This primarily is due to an disappointing experience i had at the reception on 2 occasions with the same person, first was at time of check-in and then subsequently when i wanted to check if can get a late check out, on both the occasions the tone was rude and full of indifference … this is not how a person who is part of the service industry behaves or conducts ….the lady particularly was a BIG DISAPPOINTMENT .. she needs to be put through training session again…in fact suggest please get her to under go a session & work under a front office BOSS from MARRIOTT in India…
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