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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Heated pool
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Lower bathroom sink
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
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Swimming nearby
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Bicycle-friendly property
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Bulk dispenser for toiletries
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Paddle boating nearby
Review Highlights
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Property Description
Luxurious Amenities and Stunning Views
Step into the world of sophistication and elegance at our boutique hotel in Chicago’s Theater District. Indulge in the contemporary décor and modern amenities of our rooms, each offering breathtaking views of the Chicago River or skyline.
Rooftop Bar and Relaxation Oasis
Sip on cocktails and savor delectable cuisine at our rooftop bar while marveling at the iconic architecture of the city. Unwind and rejuvenate at our indoor pool and Rejuvenation Center, offering soothing spa services.
Prime Location and Accessibility
Located directly across from the Chicago River, our hotel provides easy access to must-visit attractions like Millennium Park, Michigan Avenue, and Navy Pier. Experience the best of Chicago right at your doorstep.
Book your stay at the Renaissance Chicago Downtown Hotel for a truly unforgettable experience.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Charges are applicable for additional guests. Please contact the hotel for details.
Destination fee includes a daily food and beverage credit, enhanced internet and Garrett's signature popcorn.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not possible) and costs USD 84 per day.
Location
Guest Reviews
Disappointing Experience, this is the second time i am staying at this property, my last experience was fantastic, but this is the last time …here, wont come back.
This primarily is due to an disappointing experience i had at the reception on 2 occasions with the same person, first was at time of check-in and then subsequently when i wanted to check if can get a late check out, on both the occasions the tone was rude and full of indifference … this is not how a person who is part of the service industry behaves or conducts ….the lady particularly was a BIG DISAPPOINTMENT .. she needs to be put through training session again…in fact suggest please get her to under go a session & work under a front office BOSS from MARRIOTT in India…
Ubicación excelente. Camas muy comodas. Desayuno miy bueno aconsejdo por Felipe. En general todo el personal de servicio es muy amable.
La piscina un poco anticuada y por desgracia habia bastantes crios gritando.
It was spacious, clean and modern
The location the staff was amazing valet was great
Had no issues
I had an excellent stay at the Chicago renaissance hotel. Friendly pleasant staff. Very helpful. Specifically Sherry helped us when something wasn’t working at breakfast and made sure we had what we needed and wanted. She went out of her way and very nice.
Positives:
- Sam at the front desk went above and beyond and is wonderful. All other staff are friendly as well (i.e., gym, doorman)
- Great location
- Nice indoor pool and plenty of exercise machines
Negatives
- Hotel is dated- especially bathtub- had rust, knob was finicky and loose, shower curtain and pink residue from a previous guest
Great Weekend for the D-Rose retirement game!
Recently stayed here on a boys' trip with my son and a friend to catch the Derrick Rose retirement game. I have to give a huge shout-out to the team here—specifically Kyra, Emily, and Mylaan. My friend's son had never been to Chicago before, and they really went out of their way to make his first experience special with some awesome recommendations. They were super accommodating and thoughtful the whole time.
The location is unbeatable. If the weather hadn't been record-breaking cold that weekend, we would have walked everywhere since the hotel is right in the middle of everything. Even with the chill, the city views from our room were incredible.
Kudos again to the staff for making it such a memorable weekend for us. We’ll definitely be back!
TJ at the front desk provided exceptional customer service! He made the check in process a breeze and made sure I had a great view of the river! He did everything in his power to ensure I had a great stay. The complimentary cocktail vouchers he gave me were greatly appreciated! Thank you TJ!
Very nice, clean, and great location. The staff members were great
No complaints
The staff were so helpful and courteous during check-in and with any questions I had.
I feel that WI-FI should just be included at the hotel. They did deduct the charge, but it feels this should be part of your stay instead of being charged.
We chose this hotel for its location. Everything was great-check in process, room size, shower pressure, lounge and its staff, and any requests made ahead of time were already in place when we got there. The only issue was we only had one night to enjoy this property! Also not there long enough to get the destination charge used and credited.
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