Hilton Prague Old Town

Hotels
•
Hilton Hotels & Resorts
8.8 (2319 reviews)
V Celnici 7 , Prague , cz

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Extensive breakfast options
Cons:
Poor service
Room cleaniness issues
Limited amenities

Categories

Cleanliness
8.26
Multiple reviews indicate dissatisfaction with cleanliness expectations for a 5-star hotel.
Service
8.73
Service was described as disappointing by some, but there are mentions of friendly staff.
Location
9.77
Weighted positive comments highlight the hotel's excellent location.
Room Quality
8.22
Negative sentiment about room quality with issues reported on amenities like hot water.
Amenities
8.25
Feedback indicates limitations with amenities such as a mini bar and water service.
Value for Money
8.71
Given the luxury expectations, the perceived value fell a bit short according to some reviews.
Food and Beverage
9.26
The breakfast buffet received positive feedback with extensive options.
Overall Experience
9.23
Overall experience is mixed due to significant issues but supported by great location and friendly staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 22:53

Property Description

Luxurious Accommodations
Located in Prague’s Old Town, Hilton Prague Old Town offers modern and stylish rooms with state-of-the-art facilities. Special rooms for guests with disabilities are also available, ensuring comfort for all.

Culinary Delights
Indulge in the famous Hilton Breakfast at Zinc restaurant, known for its innovative European cuisine made from fresh, seasonal ingredients. After a day of exploring Prague, unwind at Zinc Lounge & Bar with a drink in hand.

Relaxation and Convenience
Guests can enjoy complimentary access to the gym, indoor pool, and spa center. For ultimate convenience, the hotel is located near major attractions and offers free WiFi, with a metro station just outside.

Experience luxury and convenience at Hilton Prague Old Town. Book now and make unforgettable memories in the heart of Prague!

Important information:

Children under 18 years stay free of charge when using extra beds (subject to availability).

Please note that not all room categories allow extra beds.

Please note that Premium WiFi is available for a surcharge in the rooms.

The rates are quoted in EUR but guests will be charged in CZK at the front desk. Rates are based on the daily exchange rate. The total amount for your stay will be charged by the hotel in Czech Crowns at the hotel's fixed exchange rate.

Kindly note that for all prepaid bookings, the original credit card used at the booking stage for payment will be requested to be presented upon check-in for pre-authorization as a guarantee.

Gym is open 24/7, spa and pool daily from 7am-9pm.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PRG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CZK 800 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 63.43
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric, regular, revolving_door
  • Entrance Door Width: 106
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 25
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 2319 reviews
Cleanliness: 8.26
Service: 8.73
Location: 9.77
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 9.23
L
Lahav • solo_traveller • il
10
Pros:

צוות מעולה
חדר ברמה גבוהה
מיקום נהדר בכניסה לעיר העתיקה

Cons:

חניה יחסית יקרה 32 יורו ליום

2026-05-30 • via Nuitee
K
Karol • couple • sk
10
2026-05-30 • via Nuitee
M
mdogrusoy • solo_traveller • tr
9
Satisfaction.
Pros:

The room we chose was large and nice. We didn't have any security issues. Everything was fine. Located in the city center, close to everything. The breakfast buffet is very good. The staff are excellent. The reception and service personnel are friendly.

Cons:

The only issue was the poor electrical system; they all have to be turned on and off at the same time. This needs to be fixed. There was also a delay in room cleaning one day.

2026-05-28 • via Nuitee
S
Susanne Møller • couple • dk
10
2026-05-26 • via Nuitee
P
P. • family_with_children • nl
9
Ge-wel-dig !
Pros:

Het verblijf bood alles wat je maar kunt wensen!

Cons:

De slaapbank mag iets robuuster zijn.

2026-05-26 • via Nuitee
M
Mushari • couple • sa
2
Not Booking in this hotel again
Pros:

To be fair, the hotel has many positive aspects. The location is excellent and very close to shopping centers and major tourist attractions. The hotel staff were all amazing, friendly, and always willing to help and provide comfort for the guests. The cleanliness of the hotel was also very good.

Cons:

Unfortunately, the negatives completely ruined my experience. During my entire stay, I was unable to sleep properly because the AC was extremely hot and barely cooling the room. I contacted maintenance, and although they tried to help, they told me this was the maximum cooling the AC could provide. In addition, the window curtains did not close completely, allowing sunlight to enter the room early in the morning.

I am not exaggerating or being unfair — I genuinely could not sleep throughout my stay, and unfortunately, I did not enjoy my vacation because of this issue.

2026-05-26 • via Nuitee
A
Adam • family_with_children • gb
10
2026-05-25 • via Nuitee
P
Pablo • solo_traveller • es
9
2026-05-25 • via Nuitee
J
Jan • couple • sk
8
2026-05-24 • via Nuitee
S
Statira • solo_traveller • in
7
Good hotel but not value for money
Pros:

It was well located, the room was a good size, it was clean and the service was prompt.

Cons:

There was no water in the room - you had to go to a cooler to fill water. If you want to be eco friendly then provide glass bottles. There were no amenities in the bathroom, not even a shower cap - let alone ear buds or face pads. I would have expected to pay less where even a shower cap was not probifed

2026-05-23 • via Nuitee
H
hendrik • couple • at
8
2026-05-23 • via Nuitee
M
mustafa • solo_traveller • tr
6
2026-05-22 • via Nuitee
C
Christina • extended_group • gb
9
Comfortable stay with excellent polite staff
Pros:

Excellent choice

Cons:

Nothing

2026-05-19 • via Nuitee
A
Arie • couple • il
10
Value for money
Pros:

מיקום מעולה
צוות אדיב

2026-05-18 • via Nuitee
I
Ilia • couple • il
10
2026-05-18 • via Nuitee
Ярема • couple • pl
7
2026-05-17 • via Nuitee
O
Oleksandr • solo_traveller • ua
9
2026-05-16 • via Nuitee
R
roycU1990AK • Couples • United States
10
One of our best experience !
Pros:

I would like to thank Carmelo for making our stay a memorable one he made sure everything is perfect. He made it right after our rsvtn was accidentally cxld. From the lady at the front desk who checked us in and the staff at the lounge majuid and the waiters at breakfast and zinc bar. All staff made a huge impact on our experience. Even security who walks around the floor made sure that the hotel is safe. We will always remember this trip at your property. This property will make you feel important. Thank you so much to all the staff.

2026-05-15 • via Tripadvisor
L
Lintott • solo_traveller • th
7
2026-05-14 • via Nuitee
M
Mikica • solo_traveller • gb
10
2026-05-14 • via Nuitee