Hilton Prague Old Town

Hotels
Hilton Hotels & Resorts
8.8 (2423 reviews)
V Celnici 7 , Prague , cz

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Extensive breakfast options
Cons:
Poor service
Room cleaniness issues
Limited amenities

Categories

Cleanliness
8.26
Multiple reviews indicate dissatisfaction with cleanliness expectations for a 5-star hotel.
Service
8.73
Service was described as disappointing by some, but there are mentions of friendly staff.
Location
9.77
Weighted positive comments highlight the hotel's excellent location.
Room Quality
8.22
Negative sentiment about room quality with issues reported on amenities like hot water.
Amenities
8.25
Feedback indicates limitations with amenities such as a mini bar and water service.
Value for Money
8.71
Given the luxury expectations, the perceived value fell a bit short according to some reviews.
Food and Beverage
9.26
The breakfast buffet received positive feedback with extensive options.
Overall Experience
9.23
Overall experience is mixed due to significant issues but supported by great location and friendly staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 22:53

Property Description

Luxurious Accommodations
Located in Prague’s Old Town, Hilton Prague Old Town offers modern and stylish rooms with state-of-the-art facilities. Special rooms for guests with disabilities are also available, ensuring comfort for all.

Culinary Delights
Indulge in the famous Hilton Breakfast at Zinc restaurant, known for its innovative European cuisine made from fresh, seasonal ingredients. After a day of exploring Prague, unwind at Zinc Lounge & Bar with a drink in hand.

Relaxation and Convenience
Guests can enjoy complimentary access to the gym, indoor pool, and spa center. For ultimate convenience, the hotel is located near major attractions and offers free WiFi, with a metro station just outside.

Experience luxury and convenience at Hilton Prague Old Town. Book now and make unforgettable memories in the heart of Prague!

Important information:

Children under 18 years stay free of charge when using extra beds (subject to availability).

Please note that not all room categories allow extra beds.

Please note that Premium WiFi is available for a surcharge in the rooms.

The rates are quoted in EUR but guests will be charged in CZK at the front desk. Rates are based on the daily exchange rate. The total amount for your stay will be charged by the hotel in Czech Crowns at the hotel's fixed exchange rate.

Kindly note that for all prepaid bookings, the original credit card used at the booking stage for payment will be requested to be presented upon check-in for pre-authorization as a guarantee.

Gym is open 24/7, spa and pool daily from 7am-9pm.

Please note that from June 18 to September 4, 2026, we will be upgrading our restaurant space to further enhance your dining experience. During this period, our restaurant and bar services will be available on the 2nd floor of the hotel, with the same quality and service you expect. Your stay remains fully comfortable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PRG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CZK 800 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Video

Property Accessibility

Total Disability Score: 63.43
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric, regular, revolving_door
  • Entrance Door Width: 106
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 25
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 2423 reviews
Cleanliness: 8.26
Service: 8.73
Location: 9.77
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 9.23
M
Metin solo_traveller tr
9
2026-08-29 via Nuitee
V
Viktoriia solo_traveller ua
10
2026-08-28 via Nuitee
F
Frolov solo_traveller it
10
2026-08-28 via Nuitee
E
Evanses12 Solo travel
6
Disappointing lack of cleaning room.
Pros:

I have been coming back and fore to this hotel now for several years and have always had excellent experiences. I stayed here during g the first week of August and the bar and ground floor restaurant were unavailable due to refurbishment. The bar and restaurant on the first floor was every good and breakfast was excellent. The room on arrival was spotless though no attempt to clean it was made during my entire stay. This was disappointing and has never happened before. The hotel is placed in the centre of old town which is excellent for sightseeing etc. I will be returning in September to sample the delights of Prague again and the Hilton

2026-08-27 via Tripadvisor
R
Rosita676 Couples London, England
10
Wonderful Stay at Hilton Prague Old Town
Pros:

I had an excellent stay at Hilton Prague Old Town. The hotel is in a fantastic location, making it very convenient for exploring Prague.

Everything was exceptionally clean, comfortable, and well maintained. The breakfast was amazing, with a great selection and excellent quality. I also particularly enjoyed the elegant Executive Lounge, which was a lovely place to relax.

I was especially happy and grateful for the upgrade, which made my stay even more enjoyable. The service throughout the hotel was warm and professional.

Overall, a wonderful experience. I would definitely stay at Hilton Prague Old Town again and highly recommend it to anyone visiting Prague!

2026-08-27 via Tripadvisor
V
Vanessa solo_traveller au
8
2026-08-27 via Nuitee
J
Jonathan Ehrenthal solo_traveller il
3
לא מומלץ
Pros:

אוכל

Cons:

שירות בדלפק קבלה, עמידה בזמני קבלת החדר, הכנת החדר כפי שתואם מראש, רעש חריג (מוסיקה ברמקול בחדר במשך מעל לשעה עד שתוקן - העיר תינוק) ועוד

2026-08-27 via Nuitee
T
Tomasz family_with_children pl
9
wszystko ok
Pros:

wszystko ok

Cons:

waszystko ok

2026-08-27 via Nuitee
M
Maroš couple sk
3
2026-08-26 via Nuitee
A
ayzenberg solo_traveller il
10
Pros:

all perfect including breakfast dinner was a disappointment..

2026-08-25 via Nuitee
E
Emmanuel couple fr
8
Chambre confortable mais pas attractive
Pros:

Emplacement, confort et parking privé sous hôtel

Cons:

Chambre 3etage en bout de couloir avec vue sur tuyaux et extracteurs VMC de la cour intérieure. Odeur cuisine le matin dans la chambre. Chambre propre à l’arrivée mais mal préparée : mobilier à replacer, pas de bloc note et de crayon sur le bureau. Donc chambre niveau booking !

2026-08-24 via Nuitee
J
Jeffrey couple de
10
A perfect stay for two in a beautiful part of Prague.
Pros:

The staff were incredibly helpful and friendly.

2026-08-24 via Nuitee
M
Marta couple pl
8
Pros:

Śniadania pyszne ale brak wody w pokojach to nie dorzeczne !

Cons:

Brak wody w pokojach , pilnie do zmiany

2026-08-24 via Nuitee
M
Maha solo_traveller qa
5
2026-08-23 via Nuitee
D
Diarne couple au
10
Beautiful hotel!
2026-08-22 via Nuitee
S
Shaul family_with_children il
9
Pros:

מהירות התגובה של צוות סידור החדרים לפניה מאוחרת, את ארוחת הבוקר

Cons:

את מחיר החניה

2026-08-22 via Nuitee
R
RikoTrip Family Tel Aviv District
6
Several Disappointments
Pros:

We got our room exactly at 15:00. It really felt like the front desk didn’t want to give it to us any earlier because we refused the early check‑in, which cost about 60 euros.

When we entered the room, it was dirty - handprints on the mirrors and candy wrappers on the carpet. The shower pressure was also very low. Both the cleaning and the water pressure were fixed quickly, but it’s still disappointing to wait until 15:00 and then receive a room with issues.

The window couldn’t be opened because it faced directly under another room’s window, which was strange. The cleaners also didn’t throw away empty bottles and placed some of our things in odd spots, almost like they wanted us to forget them.

On the positive side, the breakfast and the lounge were great. However, breakfast was missing some kid‑friendly options like pizza, regular yogurt cups, or French toast. The pool was extremely small and not really suited for children - more like a quiet spot for couples after a massage or sauna.

All the staff were very nice and friendly, except for the person who originally checked us in (not Leah).

Overall, I’m giving this hotel a 3 because of its perfect location. Without that, it would be a 2 - maybe even a bit less.

2026-08-21 via Tripadvisor
M
Mohammad solo_traveller ae
7
2026-08-21 via Nuitee
R
R5246YHhectorg Solo travel Puerto Rico
10
Hilton old town
Pros:

Very clean hotel and highly recommended. Excellent service, great location, and very spacious, comfortable rooms. Overall, an excellent experience. Highly recommended!

2026-08-20 via Tripadvisor
S
Sue couple gb
8
Great location, friendly staff.
Pros:

Great location, friendly staff.

Cons:

The breakfast room smelled badly of fat from the cooking. The smell even extended into the lifts in the morning.

2026-08-20 via Nuitee