Hilton Prague Old Town

Hotels
Hilton Hotels & Resorts
8.8 (2202 reviews)
V Celnici 7 , Prague , cz

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Extensive breakfast options
Cons:
Poor service
Room cleaniness issues
Limited amenities

Categories

Cleanliness
8.26
Multiple reviews indicate dissatisfaction with cleanliness expectations for a 5-star hotel.
Service
8.73
Service was described as disappointing by some, but there are mentions of friendly staff.
Location
9.77
Weighted positive comments highlight the hotel's excellent location.
Room Quality
8.22
Negative sentiment about room quality with issues reported on amenities like hot water.
Amenities
8.25
Feedback indicates limitations with amenities such as a mini bar and water service.
Value for Money
8.71
Given the luxury expectations, the perceived value fell a bit short according to some reviews.
Food and Beverage
9.26
The breakfast buffet received positive feedback with extensive options.
Overall Experience
9.23
Overall experience is mixed due to significant issues but supported by great location and friendly staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 22:53

Property Description

Luxurious Accommodations
Located in Prague’s Old Town, Hilton Prague Old Town offers modern and stylish rooms with state-of-the-art facilities. Special rooms for guests with disabilities are also available, ensuring comfort for all.

Culinary Delights
Indulge in the famous Hilton Breakfast at Zinc restaurant, known for its innovative European cuisine made from fresh, seasonal ingredients. After a day of exploring Prague, unwind at Zinc Lounge & Bar with a drink in hand.

Relaxation and Convenience
Guests can enjoy complimentary access to the gym, indoor pool, and spa center. For ultimate convenience, the hotel is located near major attractions and offers free WiFi, with a metro station just outside.

Experience luxury and convenience at Hilton Prague Old Town. Book now and make unforgettable memories in the heart of Prague!

Important information:

Children under 18 years stay free of charge when using extra beds (subject to availability).

Please note that not all room categories allow extra beds.

Please note that Premium WiFi is available for a surcharge in the rooms.

The rates are quoted in EUR but guests will be charged in CZK at the front desk. Rates are based on the daily exchange rate. The total amount for your stay will be charged by the hotel in Czech Crowns at the hotel's fixed exchange rate.

Kindly note that for all prepaid bookings, the original credit card used at the booking stage for payment will be requested to be presented upon check-in for pre-authorization as a guarantee.

Gym is open 24/7, spa and pool daily from 7am-9pm.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PRG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CZK 800 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 63.43
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric, regular, revolving_door
  • Entrance Door Width: 106
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 25
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 2202 reviews
Cleanliness: 8.26
Service: 8.73
Location: 9.77
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 9.23
L
Loic solo_traveller fr
10
Pros:

Hotel superbe. Le personnel était très agréable et à l écoute. La propreté était parfaite.

Cons:

Rien

2026-03-21 via Nuitee
M
Michal couple il
8
Pros:

המיקום, ארוחת הבוקר, המיטה

Cons:

שהטרקלין עסקים זמין עם אוכל בשעות מסויימות ולא לכל אורך היום.
המים לא מספיק חמים במקלחת

2026-03-21 via Nuitee
B
Besi couple al
10
2026-03-20 via Nuitee
M
Michael couple ie
10
2026-03-19 via Nuitee
M
Michelle couple ie
9
Pros:

Very nice hotel, room was spacious and comfortable. Loved the ice / filter water machines on each of the floors and staff were very professional and kind. The pool was lovely too and a nice setup.

Cons:

The pool could do with a bit more supervision and clear rules about whether swimsuits were mandatory in the sauna. The pool was also a little cold but not freezing .

2026-03-19 via Nuitee
N
Nayeska solo_traveller cl
9
Pros:

La infraestructura, excelente personal, la ubicación muy buena

Cons:

El desayuno bueno pero los platillos de la cena no me convencieron

2026-03-17 via Nuitee
K
Karlsen family_with_children no
10
2026-03-16 via Nuitee
R
Reinhard family_with_children at
7
2026-03-16 via Nuitee
M
Matěj couple cz
10
2026-03-16 via Nuitee
P
PD418 Couples Peterhead, Aberdeenshire, Scotland
10
Highly Recommend !
Pros:

Superb hotel , l would highly recommend . Great location , nice rooms , delicious break . Very helpful staff . Perfect for a few days in Prague

2026-03-15 via Tripadvisor
M
Metin family_with_children tr
10
Pros:

Mükemmel konum

2026-03-15 via Nuitee
D
david couple fr
9
Un séjour agréable, une ville, pleine de surprises
Pros:

Établissement très accueillant passé un super séjour, le personnel est très très bien et serviable

2026-03-15 via Nuitee
E
Elif family_with_children at
7
2026-03-15 via Nuitee
S
Stefan couple at
10
Pros:

Frühstück

Cons:

Wellnessbereich

2026-03-15 via Nuitee
L
Lucie family_with_children cz
8
2026-03-15 via Nuitee
A
Alexander solo_traveller de
10
2026-03-12 via Nuitee
L
Lena family_with_children ae
6
Pros:

Location is amazing and staff are very friendly and helpful, breakfast was good

Cons:

It was a 5 Star hotel and Hilton but had no toiletries such as cotton or cotton pants in the bathroom. Also, when you first arrive, there was no complementary water in the rooms tomorrow service starts late and not 24 hours. Nothing in mini bar.
Not really a 5 star hilton

2026-03-11 via Nuitee
U
Ulli solo_traveller at
10
2026-03-11 via Nuitee
K
KIKO1976 Family London, England
10
Wonderful Family Stay – Truly Accommodating and Attentive
Pros:

We stayed as a large family group occupying five rooms, travelling in from all over the world and spanning all ages—from young kids to elderly relatives. The hotel went above and beyond to make everyone comfortable. They arranged wheelchairs for us to get around Prague and prepared each room according to our specific needs, which made a huge difference for our mobility and comfort.
Every morning, the team made sure we could sit together for breakfast, which we really appreciated. The staff were consistently kind, attentive, and helpful throughout our stay.
The location is also excellent—close to the city center and convenient for exploring.
Overall, a lovely and accommodating hotel with great service. Highly recommended for families and groups!

2026-03-09 via Tripadvisor
F
Frank couple my
8
2026-03-09 via Nuitee