Hotel Sorrento

Buena ubicación, sin embargo el hotel le falta mucho mantenimiento, las habitaciones huelen a humedo y los muebles estan bastante deteriorados

excelente

Mi estadía fue regular porque la calle era muy concurrida y el ruido se sentía en la habitacion

My stay was good. It’s a budget hotel so I don’t expect much...Room was clean comfortable excellent air conditioning, staff was friendly helpful polite
Elevator was not working, but other than that was ok.
I would stay there again. & recommend it.

It was a nice hotel with a great breakfast. The room was basically an apartment. I had issues with the Wi-fi throughout my stay due to "electrical" problems which really put a damper on my experience. There wasn't much to do in the immediate neighborhood although there were some great food carts which were relatively cheap.

Value For Money: 4/5 ​Security: 3/5 ​ Location: 2.5/5

Facilities: 2.5/5 Staff: 3/5 Cleanliness: 4/5

El hotel es muy malo, mala la cama parece una tabla, el wi fi malo, el agua caliente malo, el servicio de cable malo, el elevador dańado, total un desastre

This apartahotel was bad in many ways: The shower passes electrical current, the utensils for cooking were old and stained, the counter top was broken, the bed hard as a rock, there were many noises outside the hotel from the taxi drivers and the bathroom smelled like mildew. Also one of the receptionist was rude. When we went to change the hotel it took them four days to return my money. We planned on staying 2 weeks and paid for 1 week in advance. We only stayed for 3 nights because of the bad service and the receptionist and the accountant did not know how to refund the outstanding 4 days to my credit card. At first they told me that the needed a bank that was based in Colombia to return the money so I gave them my Citibank account which has an office a few blocks away. The accountant said that he would put the money back in my account the next day. The next day came and went and I had no money. I went in the office and they said that the hotel manager had to approve this and was not able to because of a meeting and the money would be there the next day. We went back to the hotel the next day and was told we would be refunded in cash but that since it was after 6pm the hotel manager was not there and couldn't return the money.
Finally after 4 days we refunded the money.

I would not recommend this hotel